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customer service representative Jobs in Dubai

customer service representative

client success manager

Soluis Group

<div>
 Based Dubai with travel across UAE
 
 
 Permanent/ Full time contractor
 
 
 Salary dependent on experience: Base + OTE
 
 
 At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms.
 
 
 Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
 </li>
 <li>
 Host Unreal Engine virtual twin sessions, immersive demos, and workshops
 </li>
 <li>
 Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
 </li>
 <li>
 Draft proposals and scopes, providing fast, clear turnarounds for client requests.
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
 </li>
 <li>
 Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
 </li>
 <li>
 Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
 </li>
 <li>
 Technical fluency to bridge client design teams and production workflows.
 </li>
 <li>
 A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.
 
 
 </li>
 </ul>
 With experience of working in the UAE, you should have fluent written and spoken English and a driving licence.
 
 
 We look forward to hearing from you
 
 
</div>

Customer Success/ Account Manager- UAE

Soluis

<div>Customer Success/ Account Manager- UAE

Based Dubai with travel across UAE

Permanent/ Full time contractor

Salary dependent on experience: Base + OTE 
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms. 
Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person. 
You will:
<ul>
<li>Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.</li>
<li>Host Unreal Engine virtual twin sessions, immersive demos, and workshops</li>
<li>Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.</li>
<li>Draft proposals and scopes, providing fast, clear turnarounds for client requests.</li></ul> 


You have:
<ul>
<li>3&ndash;6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.</li>
<li>Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.</li>
<li>Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.</li>
<li>Technical fluency to bridge client design teams and production workflows.</li>
<li>A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.</li></ul> 


With experience of working in the UAE, you should have fluent written and spoken English and a driving licence. 
We look forward to hearing from you

#LI-Remote</div>

ZEN TECH SOLUTIONS LTD

Job Title: Accountant (Sales &amp; Client Success) &ndash; Indraaj ERP Location:* Dubai, UAE* Type:* Full-Time (Female Candidates Only)*About IndraajIndraaj is a cutting-edge Accounting &amp; ERP solution designed for SMEs and enterprises in the UAE. With compliance-ready features, seamless usability, and localized support, Indraaj is transforming the way businesses manage their accounts.We are expanding in the UAE and looking for a female accountant with strong sales and communication skills who can convert leads, provide product demos, and train clients on how to maximize the use of Indraaj ERP.Role OverviewThis is a hybrid role combining accounting knowledge, sales expertise, and customer-facing interaction. The ideal candidate will confidently handle warm leads generated from paid and performance marketing, give impactful demos and training sessions, and ensure smooth onboarding of clients.While we are an equal opportunity employer and welcome applicants from all backgrounds, strong preference for candidates from India who can leverage their cultural understanding and community ties to build trust with the desi business community in the UAE.Key Responsibilities<ul><li>Call and engage with marketing-qualified leads to convert them into paying subscribers.</li><li>Provide professional product demonstrations and training sessions for Indraaj ERP to local clientele.</li><li>Understand client requirements and tailor product presentations to address their accounting and compliance needs.</li><li>Build long-term relationships with SMEs, accountants, and finance managers in the UAE.</li><li>Act as a bridge between sales and client success, ensuring smooth onboarding.</li><li>Support marketing and sales teams by sharing client insights to improve pitches and campaigns.</li></ul>Requirements<ul><li>Female candidate only.</li><li>Must be on a spousal visa or have her own valid UAE visa.</li><li>Exceptional communication and selling skills &mdash; confident in client presentations and negotiations.</li><li>Background in Accounting/Finance (Bachelor&rsquo;s degree preferred).</li><li>Prior experience in sales, ERP/Software demonstrations, or client success is an advantage.</li><li>Strong community ties within the desi business community in the UAE.</li><li>Energetic, persuasive, and result-driven personality.</li></ul>What We Offer<ul><li>Competitive salary + very attractive commission scheme.</li><li>Training and certification on Indraaj ERP.</li><li>Opportunity to grow into Sales Manager / Client Success Manager roles.</li><li>Work with a fast-scaling ERP brand trusted by businesses in the UAE.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Accountant (Sales & Client Success) – Indraaj ERP

ConvoFlow AI

About UsConvoFlow is a growing technology company specializing in AI-powered voice calling solutions . We help businesses harness the power of artificial intelligence to increase and improve sales, operations and deliver cutting-edge customer experiences. As we scale, we&rsquo;re looking for a dynamic Client Success, Project Delivery &amp; Prompt Engineering Manager to join our team and own the client journey from onboarding to successful AI deployment.Role OverviewThis is a multi-disciplinary role combining client success, project management, and prompt engineering. You&rsquo;ll serve as the bridge between clients and our development team, ensuring smooth communication, timely delivery, and high-quality AI solutions. You will also be hands-on in designing, testing, and refining AI prompts, directly shaping the outputs our clients receive.Key Responsibilities<ul><li>Client Success</li><li>Lead onboarding for new clients and ensure smooth transition into projects.</li><li>Maintain ongoing communication, resolve issues, and drive client satisfaction.</li><li>Project Management</li><li>Translate client needs into actionable project plans for the development team.</li><li>Manage schedules, deadlines, and deliverables using project management tools (ClickUp or similar).</li><li>Track progress and proactively update clients on milestones.</li><li>Prompt Engineering &amp; AI Testing</li><li>Design, refine, and optimize prompts to improve AI output quality.</li><li>Collaborate with developers to implement prompt strategies within AI solutions.</li><li>Test and validate AI responses for accuracy, tone, and client suitability.</li><li>Quality &amp; Delivery</li><li>Conduct quality assurance checks before client delivery.</li><li>Ensure projects are launched on time and exceed client expectations.</li><li>Document best practices for AI prompt design and workflows.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience in project management, client success, or account management.</li><li>Strong interest/experience in AI tools and prompt engineering.</li><li>Ability to design and refine AI prompts to achieve desired outputs.</li><li>Excellent communication and client relationship skills.</li><li>Proficiency with project management software (ClickUp,).</li><li>Organized, detail-oriented, and capable of managing multiple projects.</li><li>Bachelor&rsquo;s degree in Business, Computer Science, or related field (preferred).</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Client Success & Project Delivery Manager

Giftify

<div><h1 class="jobSectionHeader">About Giftify</h1>
Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences.
The Role 
We are looking for a Senior Customer Success Manager to join our team in Dubai. In this role, you will operate with a high degree of autonomy and decision-making authority. You will manage strategic client relationships, drive adoption of our solutions, and directly impact the success of our Customer Success function in the UAE. This is a role for someone who can hit the ground running, bring in-depth expertise in Customer Success, and proactively partner with both clients and internal leadership without the need for handholding. You will report to the Head of Customer Success, based in our Brussels HQ.
Key Responsibilities
<ul><li>Manage and grow strategic client accounts across the UAE, ensuring high retention and satisfaction.</li><li>
Operate independently to identify opportunities for upsell, cross-sell, and value creation.</li><li>
Act as a trusted advisor to senior stakeholders within client organizations, helping them achieve their business objectives through Giftify's solutions.</li><li>
Anticipate client needs and proactively propose solutions, driving long-term partnerships.</li><li>
Collaborate cross-functionally with Product, Sales, and Operations to influence roadmaps and deliver client success.</li><li>
Provide input to leadership on market trends, client feedback, and growth opportunities in the UAE region.</li></ul>
About You
<ul><li>Proven track record (6&ndash;10+ years) in Customer Success, Account Management, or related fields within fintech, SaaS, or payments.</li><li>
Strong business acumen with advanced knowledge of Customer Success and related disciplines (sales, product, operations).</li><li>
Comfortable making independent decisions with wide latitude; able to manage complexity and ambiguity.</li><li>
Exceptional relationship-building and communication skills with C-level stakeholders.</li><li>
Data-driven approach with experience in KPIs, renewals, and expansion strategies.</li><li>
Open to frequent travel within the UAE as required by the role.</li><li>
Fluent in English; Arabic is a plus.</li><li>
Based in Dubai.</li></ul> 
Why Join Us?
<ul><li>Work in a dynamic and international environment with over 25 nationalities.</li><li>
Play a key role in shaping the customer success function in a growing fintech company.</li><li>
Enjoy competitive salary and benefits, plus opportunities for career growth.</li><li>
Be part of a team that values strong client relationships and long-term success.</li></ul>
If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!</div>

Senior Customer Success Manager UAE

MCG Talent

<div>
 
 We are seeking a customer-obsessed, performance-driven Account Manager to join our clients VIP Account Management team.
 
 
 
 
 
 In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.
 
 
 
 
 
 This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage a portfolio of high-value clients, serving as their primary point of contact.
 </li>
 <li>
 Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
 </li>
 <li>
 Drive client retention and revenue growth through proactive engagement and tailored solutions.
 </li>
 <li>
 Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
 </li>
 <li>
 Provide strategic insights and recommendations to help clients achieve their goals.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless delivery of services and solutions.
 </li>
 <li>
 Monitor and report on account performance metrics, identifying opportunities for improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in account management, client success, or a similar customer-facing role.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong ability to understand client needs and translate them into actionable solutions.
 </li>
 <li>
 Comfortable working in a fast-paced, high-growth environment.
 </li>
 <li>
 Results-oriented with a track record of meeting or exceeding performance targets.
 </li>
 <li>
 Familiarity with technology platforms or innovative industries is a plus.
 </li>
 <li>
 Passion for delivering outstanding customer experiences.
 </li>
 </ul>
 
 
</div>

Account Manager

XA Group

<div><div><div>We are looking for a results-driven and customer-centric Customer Success Manager to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader">Key Responsibilities:</h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Qualifications and Experience:</h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

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3458 client success manager jobs IN Dubai

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