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client success manager

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Senior Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (issuers, acquirers, processors, enablers, fintechs, wallet providers and merchants) providing operational and optimisation solutions in support of growing our clients&rsquo; businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa&rsquo;s products and services.
This role serves as a functional specialist, located in Istanbul/Turkiye and reporting to Director, Client Services (Greece, Cyprus, Malta, Israel, Turkiye).
Responsibilities include:<ul><li>
Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.</li><li>
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.</li><li>
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client&rsquo;s adoption and performance of Visa products purchased.</li><li>
Drive and deliver initiatives to improve client adoption of products and use of Visa&rsquo;s self-service tools.</li><li>
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.</li><li>
Establish working relationships with Client Services teams and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.</li><li>
Close alignment and engagement with sales account teams on driving the objectives and targets for the client, in line with client success outcomes, and ensuring early engagement to secure client&rsquo;s earliest return on investment</li><li>
Develop/ contribute to client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.</li><li>
Lead periodic operational reviews with clients and Visa stakeholders at market/ regional or global level (as applicable).</li><li>
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.</li><li>
Proactively identify and drive opportunities to optimize client performance by monitoring client performance and liaising with specialist Visa teams as needed.</li><li>
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.</li><li>
Delivering Operational Resilience Support - to disseminate approved Corporate Communications&rsquo; messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications 
<ul><li>
Experience in a customer success / customer services role in financial services, payment cards, software or information services industries.</li><li>
Excellent verbal, written, presentation and interpersonal skills are required.</li><li>
In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)</li><li>
Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis</li><li>
Able to communicate complex technical terms and/or processes in business language tailored to client environment</li><li>
Self-starter able to achieve results as part of an effective team (across countries and time zones) and execute with minimal supervision</li><li>
Able to effectively prioritize and multi-task under deadlines</li><li>
Good project planning and project management capability and experience is an added advantage</li><li>
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans</li><li>
Experience using data points to create storyline within the context of client use cases will also be advantageous</li><li>
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise is a strong advantage.</li><li>
Fluent in both Turkish and English</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Senior Client Success Manager

The/Studio

<div>Open to candidates from anywhere in the world!
 About Us
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world&rsquo;s best talent.
All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!
 The Role
 We&rsquo;re looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. This role manages multiple accounts, drives adoption, identifies revenue opportunities, and ensures customers stay engaged and successful.
The ideal candidate has a startup mindset, is high energy, resilient, proactive, and combines a data-driven approach with strong relationship-building skills. You will work autonomously as a mid-to-senior individual contributor who operates with urgency and clear ownership.
 What You&rsquo;ll Do<ul><li>
Manage and grow a portfolio of SMB and mid-market customer accounts.</li><li>
Ensure customers achieve their goals and adopt the platform successfully.</li><li>
Monitor account health, customer activity, and production performance through CRM and internal dashboards.</li><li>
Conduct check-ins, business reviews, follow-ups, and renewal conversations.</li><li>
Identify upsell, cross-sell, monetization, and expansion opportunities.</li><li>
Gather customer feedback on product experience and production processes and share insights with Product, Sourcing, and Sales.</li><li>
Proactively identify risks, resolve blockers, and support customers through the product development journey.</li><li>
Maintain clean, organized documentation and account notes in HubSpot.</li><li>
Provide recurring insights and recommendations to improve customer workflows and internal processes.</li></ul>
 What We&rsquo;re Looking For<ul><li>
3+ years of Customer Success, Account Management, or other client-facing experience.</li><li>
Strong CRM experience; comfortable using data to guide decisions and actions.</li><li>
Highly organized and able to manage multiple accounts simultaneously.</li><li>
Outcome-oriented, data-driven, resilient, proactive, and results-focused.</li><li>
Excellent English communication and relationship-building skills (C2).</li><li>
Fast learner with strong attention to detail.</li><li>
Market knowledge (e-commerce, manufacturing, product development, or related industries) is a plus.</li><li>
Startup experience or a startup-style mindset is strongly preferred.</li><li>
Comfortable working independently as a mid-to-senior IC.</li></ul>
THE/STUDIO&rsquo;s Company Values<ul><li>
Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to &lsquo;get to the bottom of things&rsquo; if they see something not quite right</li><li>
Self-motivated with a meaningful reason to deliver excellence</li><li>
Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team</li><li>
Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable</li><li>
Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment</li><li>
Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer&rsquo;s perspective, bias towards talking to the customer to understand them</li><li>
Results-driven - focuses on achieving and exceeding measurable objectives</li></ul>
 Our Typical Hiring Process<ul><li>
Submit an application. IMPORTANT: Please submit your resume/CV in English</li><li>
Video Assessment</li><li>
Hiring Manager Interview</li><li>
CEO Interview</li><li>
Assessment/Case Study - if applicable</li><li>
Reference Check</li></ul>
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.
At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.</div>

Customer Success Manager (Individual Contributor)

THE/STUDIO

<div>
 
 Open&nbsp;to&nbsp;candidates&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world!
 
 
 
 
 
 👋&nbsp;About&nbsp;Us
 
 
 
 At&nbsp;THE/STUDIO,&nbsp;our&nbsp;vision&nbsp;is&nbsp;to&nbsp;empower&nbsp;individuals,&nbsp;regardless&nbsp;of&nbsp;their&nbsp;expertise,&nbsp;to&nbsp;unleash&nbsp;their&nbsp;creativity&nbsp;and&nbsp;bring&nbsp;their&nbsp;unique&nbsp;ideas&nbsp;to&nbsp;life&nbsp;through&nbsp;the&nbsp;production&nbsp;of&nbsp;custom&nbsp;products.&nbsp;We&nbsp;are&nbsp;committed&nbsp;to&nbsp;delivering&nbsp;top-quality&nbsp;customized&nbsp;products&nbsp;that&nbsp;not&nbsp;only&nbsp;exceed&nbsp;expectations&nbsp;but&nbsp;also&nbsp;provide&nbsp;a&nbsp;seamless&nbsp;and&nbsp;awe-inspiring&nbsp;experience&nbsp;via&nbsp;our&nbsp;exceptional&nbsp;team&nbsp;and&nbsp;AI-integrated&nbsp;systems.&nbsp;By&nbsp;shouldering&nbsp;the&nbsp;manufacturing&nbsp;burdens,&nbsp;we&nbsp;liberate&nbsp;our&nbsp;customers&nbsp;to&nbsp;focus&nbsp;on&nbsp;their&nbsp;true&nbsp;passions,&nbsp;driving&nbsp;them&nbsp;towards&nbsp;remarkable&nbsp;success&nbsp;and&nbsp;fulfillment.&nbsp;Together,&nbsp;we&nbsp;turn&nbsp;dreams&nbsp;into&nbsp;tangible&nbsp;realities&nbsp;and&nbsp;shape&nbsp;a&nbsp;world&nbsp;where&nbsp;creativity&nbsp;knows&nbsp;no&nbsp;bounds.
 
 
 Our&nbsp;headquarters&nbsp;are&nbsp;in&nbsp;Los&nbsp;Angeles,&nbsp;California,&nbsp;but&nbsp;we&nbsp;are&nbsp;a&nbsp;truly&nbsp;global&nbsp;company&nbsp;with&nbsp;team-members&nbsp;across&nbsp;the&nbsp;U.S.,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;Africa,&nbsp;and&nbsp;Asia/Pacific.&nbsp;We&nbsp;have&nbsp;gone&nbsp;to&nbsp;a&nbsp;fully&nbsp;remote&nbsp;working&nbsp;platform&nbsp;so&nbsp;that&nbsp;we&nbsp;can&nbsp;attract&nbsp;the&nbsp;world&rsquo;s&nbsp;best&nbsp;talent.
 
 
 All&nbsp;roles&nbsp;at&nbsp;THE/STUDIO&nbsp;are&nbsp;100%&nbsp;remote&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world,&nbsp;as&nbsp;long&nbsp;as&nbsp;you&nbsp;have&nbsp;all&nbsp;your&nbsp;tools&nbsp;and&nbsp;a&nbsp;fast,&nbsp;stable&nbsp;internet&nbsp;connection!
 
 
 We&nbsp;know&nbsp;that&nbsp;some&nbsp;applicants&nbsp;will&nbsp;not&nbsp;meet&nbsp;all&nbsp;the&nbsp;requirements,&nbsp;so&nbsp;we&nbsp;encourage&nbsp;you&nbsp;to&nbsp;apply&nbsp;anyway&nbsp;so&nbsp;we&nbsp;can&nbsp;determine&nbsp;if&nbsp;something&nbsp;else&nbsp;might&nbsp;be&nbsp;a&nbsp;good&nbsp;fit!
 
 
 
 
 
 💻&nbsp;The&nbsp;Role
 
 
 
 &nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Customer&nbsp;Success&nbsp;Manager&nbsp;to&nbsp;own&nbsp;the&nbsp;post-sale&nbsp;relationship&nbsp;and&nbsp;ensure&nbsp;customers&nbsp;achieve&nbsp;meaningful&nbsp;outcomes&nbsp;on&nbsp;our&nbsp;product&nbsp;development&nbsp;and&nbsp;manufacturing&nbsp;platform.&nbsp;This&nbsp;role&nbsp;manages&nbsp;multiple&nbsp;accounts,&nbsp;drives&nbsp;adoption,&nbsp;identifies&nbsp;revenue&nbsp;opportunities,&nbsp;and&nbsp;ensures&nbsp;customers&nbsp;stay&nbsp;engaged&nbsp;and&nbsp;successful.
 
 
 The&nbsp;ideal&nbsp;candidate&nbsp;has&nbsp;a&nbsp;startup&nbsp;mindset,&nbsp;is&nbsp;high&nbsp;energy,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;combines&nbsp;a&nbsp;data-driven&nbsp;approach&nbsp;with&nbsp;strong&nbsp;relationship-building&nbsp;skills.&nbsp;You&nbsp;will&nbsp;work&nbsp;autonomously&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;individual&nbsp;contributor&nbsp;who&nbsp;operates&nbsp;with&nbsp;urgency&nbsp;and&nbsp;clear&nbsp;ownership.
 
 
 
 
 
 🎯&nbsp;What&nbsp;You&rsquo;ll&nbsp;Do
 
 
 <ul>
 <li>
 
 Manage&nbsp;and&nbsp;grow&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;SMB&nbsp;and&nbsp;mid-market&nbsp;customer&nbsp;accounts.
 
 </li>
 <li>
 
 Ensure&nbsp;customers&nbsp;achieve&nbsp;their&nbsp;goals&nbsp;and&nbsp;adopt&nbsp;the&nbsp;platform&nbsp;successfully.
 
 </li>
 <li>
 
 Monitor&nbsp;account&nbsp;health,&nbsp;customer&nbsp;activity,&nbsp;and&nbsp;production&nbsp;performance&nbsp;through&nbsp;CRM&nbsp;and&nbsp;internal&nbsp;dashboards.
 
 </li>
 <li>
 
 Conduct&nbsp;check-ins,&nbsp;business&nbsp;reviews,&nbsp;follow-ups,&nbsp;and&nbsp;renewal&nbsp;conversations.
 
 </li>
 <li>
 
 Identify&nbsp;upsell,&nbsp;cross-sell,&nbsp;monetization,&nbsp;and&nbsp;expansion&nbsp;opportunities.
 
 </li>
 <li>
 
 Gather&nbsp;customer&nbsp;feedback&nbsp;on&nbsp;product&nbsp;experience&nbsp;and&nbsp;production&nbsp;processes&nbsp;and&nbsp;share&nbsp;insights&nbsp;with&nbsp;Product,&nbsp;Sourcing,&nbsp;and&nbsp;Sales.
 
 </li>
 <li>
 
 Proactively&nbsp;identify&nbsp;risks,&nbsp;resolve&nbsp;blockers,&nbsp;and&nbsp;support&nbsp;customers&nbsp;through&nbsp;the&nbsp;product&nbsp;development&nbsp;journey.
 
 </li>
 <li>
 
 Maintain&nbsp;clean,&nbsp;organized&nbsp;documentation&nbsp;and&nbsp;account&nbsp;notes&nbsp;in&nbsp;HubSpot.
 
 </li>
 <li>
 
 Provide&nbsp;recurring&nbsp;insights&nbsp;and&nbsp;recommendations&nbsp;to&nbsp;improve&nbsp;customer&nbsp;workflows&nbsp;and&nbsp;internal&nbsp;processes.
 
 </li>
 </ul>
 
 
 
 
 🧩&nbsp;What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For
 
 
 <ul>
 <li>
 
 3+&nbsp;years&nbsp;of&nbsp;Customer&nbsp;Success,&nbsp;Account&nbsp;Management,&nbsp;or&nbsp;other&nbsp;client-facing&nbsp;experience.
 
 </li>
 <li>
 
 Strong&nbsp;CRM&nbsp;experience;&nbsp;comfortable&nbsp;using&nbsp;data&nbsp;to&nbsp;guide&nbsp;decisions&nbsp;and&nbsp;actions.
 
 </li>
 <li>
 
 Highly&nbsp;organized&nbsp;and&nbsp;able&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;accounts&nbsp;simultaneously.
 
 </li>
 <li>
 
 Outcome-oriented,&nbsp;data-driven,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;results-focused.
 
 </li>
 <li>
 
 Excellent&nbsp;English&nbsp;communication&nbsp;and&nbsp;relationship-building&nbsp;skills&nbsp;(C2).
 
 </li>
 <li>
 
 Fast&nbsp;learner&nbsp;with&nbsp;strong&nbsp;attention&nbsp;to&nbsp;detail.
 
 </li>
 <li>
 
 Market&nbsp;knowledge&nbsp;(e-commerce,&nbsp;manufacturing,&nbsp;product&nbsp;development,&nbsp;or&nbsp;related&nbsp;industries)&nbsp;is&nbsp;a&nbsp;plus.
 
 </li>
 <li>
 
 Startup&nbsp;experience&nbsp;or&nbsp;a&nbsp;startup-style&nbsp;mindset&nbsp;is&nbsp;strongly&nbsp;preferred.
 
 </li>
 <li>
 
 Comfortable&nbsp;working&nbsp;independently&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;IC.
 
 </li>
 </ul>
 
 
 
 
 💡THE/STUDIO&rsquo;s&nbsp;Company&nbsp;Values
 
 
 <ul>
 <li>
 
 Intellectually&nbsp;curious&nbsp;-&nbsp;possesses&nbsp;a&nbsp;natural&nbsp;disposition&nbsp;and&nbsp;comfort&nbsp;to&nbsp;ask&nbsp;questions,&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo,&nbsp;and&nbsp;a&nbsp;desire&nbsp;to&nbsp;&lsquo;get&nbsp;to&nbsp;the&nbsp;bottom&nbsp;of&nbsp;things&rsquo;&nbsp;if&nbsp;they&nbsp;see&nbsp;something&nbsp;not&nbsp;quite&nbsp;right
 
 </li>
 <li>
 
 Self-motivated&nbsp;with&nbsp;a&nbsp;meaningful&nbsp;reason&nbsp;to&nbsp;deliver&nbsp;excellence
 
 </li>
 <li>
 
 Good&nbsp;communication&nbsp;skills&nbsp;that&nbsp;enhance&nbsp;collaboration,&nbsp;minimize&nbsp;misunderstandings,&nbsp;and&nbsp;at&nbsp;a&nbsp;frequency&nbsp;that&nbsp;is&nbsp;appropriate&nbsp;for&nbsp;a&nbsp;remote&nbsp;team
 
 </li>
 <li>
 
 Radical&nbsp;candor&nbsp;-&nbsp;Coachable,&nbsp;accepting&nbsp;of&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;where&nbsp;applicable
 
 </li>
 <li>
 
 Operates&nbsp;with&nbsp;a&nbsp;level&nbsp;of&nbsp;urgency&nbsp;-&nbsp;values&nbsp;immediate&nbsp;action&nbsp;where&nbsp;prudent,&nbsp;enables&nbsp;quick&nbsp;decision-making,&nbsp;swift&nbsp;problem-solving,&nbsp;and&nbsp;seizing&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;business&nbsp;environment
 
 </li>
 <li>
 
 Natural&nbsp;customer&nbsp;centricity&nbsp;-&nbsp;has&nbsp;an&nbsp;affinity&nbsp;to&nbsp;always&nbsp;start&nbsp;their&nbsp;train&nbsp;of&nbsp;thought&nbsp;or&nbsp;analysis&nbsp;with&nbsp;the&nbsp;customer&rsquo;s&nbsp;perspective,&nbsp;bias&nbsp;towards&nbsp;talking&nbsp;to&nbsp;the&nbsp;customer&nbsp;to&nbsp;understand&nbsp;them
 
 </li>
 <li>
 
 Results-driven&nbsp;-&nbsp;focuses&nbsp;on&nbsp;achieving&nbsp;and&nbsp;exceeding&nbsp;measurable&nbsp;objectives
 
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 🔎&nbsp;Our&nbsp;Typical&nbsp;Hiring&nbsp;Process
 
 
 <ol>
 <li>
 
 Submit&nbsp;an&nbsp;application.&nbsp;IMPORTANT:&nbsp;Please&nbsp;submit&nbsp;your&nbsp;resume/CV&nbsp;in&nbsp;English
 
 </li>
 <li>
 
 Video&nbsp;Assessment
 
 </li>
 <li>
 
 Hiring&nbsp;Manager&nbsp;Interview
 
 </li>
 <li>
 
 CEO&nbsp;Interview
 
 </li>
 <li>
 
 Assessment/Case&nbsp;Study&nbsp;-&nbsp;if&nbsp;applicable
 
 </li>
 <li>
 
 Reference&nbsp;Check
 
 </li>
 </ol>
 
 
 
 Note&nbsp;that&nbsp;every&nbsp;role&nbsp;is&nbsp;different,&nbsp;so&nbsp;the&nbsp;process&nbsp;may&nbsp;vary&nbsp;depending&nbsp;on&nbsp;the&nbsp;requirements&nbsp;of&nbsp;the&nbsp;role.&nbsp;Regardless&nbsp;of&nbsp;the&nbsp;result,&nbsp;we&nbsp;always&nbsp;inform&nbsp;candidates&nbsp;via&nbsp;email.
 
 
 At&nbsp;THE/STUDIO,&nbsp;we&nbsp;know&nbsp;that&nbsp;our&nbsp;Company's&nbsp;strength&nbsp;lies&nbsp;in&nbsp;the&nbsp;diversity&nbsp;of&nbsp;our&nbsp;team.&nbsp;THE/STUDIO&nbsp;is&nbsp;an&nbsp;Equal&nbsp;Opportunity&nbsp;Employer&nbsp;and&nbsp;we&nbsp;welcome&nbsp;applicants&nbsp;from&nbsp;all&nbsp;backgrounds.&nbsp;Our&nbsp;policy&nbsp;is&nbsp;to&nbsp;provide&nbsp;equal&nbsp;opportunities&nbsp;for&nbsp;all&nbsp;applicants&nbsp;and&nbsp;individuals&nbsp;regardless&nbsp;of&nbsp;protected&nbsp;characteristics.&nbsp;We&nbsp;prioritize&nbsp;and&nbsp;maintain&nbsp;a&nbsp;fair,&nbsp;inclusive&nbsp;and&nbsp;equitable&nbsp;workplace&nbsp;free&nbsp;from&nbsp;discrimination,&nbsp;harassment,&nbsp;and&nbsp;retaliation.
 
 
 
</div>

flexigo

<div>
 
 Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 
 
 
 
 
 Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 
 
 
 
 
 flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 
 
 
 
 
 As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 
 
 
 
 
 The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 
 
 
 
 
 We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 
 
 
 
 
 
 Preferred skills and background:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Experienced in technical requirement analysis
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Innovative, customer and solution oriented, open to new ideas
 </li>
 <li>
 Passionate about technology and transportation
 </li>
 <li>
 Team player, highly capable of coordination, cooperation, and collaboration
 </li>
 <li>
 Hungry to learn everything!
 </li>
 <li>
 Excellent interpersonal communication and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 During the sales process:
 
 <ul>
 <li>
 Providing demonstrations of the platfrom solutions to the customer
 </li>
 <li>
 Managing demo and PoC processes to ensure customer satisfaction
 </li>
 <li>
 Be customer oriented, not a sales-first approach
 </li>
 </ul>
 
 After the sales process:
 
 <ul>
 <li>
 Onboarding customers by means of training and initial technical assistance
 </li>
 <li>
 Coordinating sales and operations teams throughout the process
 </li>
 <li>
 Make regular customer visits and provide solutions by detailed need analysis
 </li>
 <li>
 Maximize the benefit from the service that flexigo customers who use our services and products
 </li>
 </ul>
 
 At all times:
 
 <ul>
 <li>
 Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
 </li>
 <li>
 Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
 </li>
 <li>
 Follow developments in transportation technology fields
 </li>
 </ul>
 
 
 
 
 
 What we will provide:
 
 
 
 
 
 <ul>
 <li>
 In depth training on all aspects of our solutions
 </li>
 <li>
 Collaborative team environment
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Paid days off
 </li>
 <li>
 Insurance coverage, including health, dental, vision, and basic life
 </li>
 </ul>
 
 
 
 
 Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 
</div>

Customer Success Manager

S&P Global

About the Role: 
Grade Level (for internal use): 10
 T he Team: You will be part of the EMEA Customer Excellence team a t S&P Global Energy. Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight : ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 
Successfully and promptly onboard customers and c onduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
 
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction .
 
Monitor customer usage data to identify opportunities for further engagement and value creation.
 
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 
Cross functional collaboration : Innovate and partner across different functions to create seamless elevated customer experience.
 
Proactive Support : Anticipate customer challenges and address them before they escalate.
 
Continual Learning : Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 
Promptly and accurately capturing customer engagement activities in Salesforce.
 
What W e’re L ooking F or : 
Required Qualifications: 
Candidates must be Turkish citizens or individual who are exempt from work permit requirements in Turkey . C andidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
 
Fluency in both Russian and English is essential . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
 
Degree in Geoscience , Petroleum engineering , Petroleum Economics or related discipline and 3 years relevant experience and/or at least 5 years industry experience.
 
Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues in order to find solutions/responses.
 
First class presentation and software demo skills.
 
Proficiency in Gainsight, Salesforce or similar i s an advantage.
 
Industry knowledge ( energy, commodities, finance ) is an advantage.
 
Proven ability to manage multiple accounts and projects simultaneously.
 
Ability to work as an integral part of a diverse and geographically dispersed team.
 
Ability to travel to meet clients .
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323374
 Posted On: 2025-12-11
 Location: Istanbul, Turkey

Customer Success Manager, Geoscience / Petroleum Engineering (Fluent Russian)

CreatorDen

<div>
 
 
 Senior Account Manager &ndash; CreatorDen
 
 
 
 
 
 
 About Us
 
 
 
 
 
 CreatorDen is a leading influencer marketing technology and service provider based in Istanbul. Over the past 9 years, we&rsquo;ve collaborated with the largest local and multinational advertisers, delivering thousands of successful influencer campaigns on renowned social media platforms. Leveraging our proprietary tools, insights-driven approach, and data-oriented strategies, we&rsquo;ve built a proven track record of success.
 
 
 Now, as we embark on ambitious growth plans, we are looking for exceptional individuals to join our team of high performers and drive the future of influencer marketing!
 
 
 
 
 
 Our Culture
 
 
 
 
 
 At CreatorDen, we value teamwork, reward ownership, and encourage innovation and creative problem-solving. We thrive in a fast-paced environment, where strategic thinking and a growth mindset are key to success. If you are action-oriented, possess excellent marketing and communication skills, and can serve as a trusted advisor to high-level clients, we want to hear from you!
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Senior Account Manager
 
 , you will play a critical role in managing end-to-end influencer marketing campaigns and building strong relationships with both social media influencers and brand representatives. Working closely with the Brand Partnerships team, you will drive campaign success while ensuring the highest standards of execution and client satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Build and maintain strong working relationships with client contacts across all levels.
 </li>
 <li>
 Develop and implement influencer marketing strategies aligned with client objectives.
 </li>
 <li>
 Schedule, manage, and oversee pre-defined influencer marketing campaigns.
 </li>
 <li>
 Review and improve influencer content to ensure alignment with campaign specifications.
 </li>
 <li>
 Act as a proactive consultant, guiding clients on content quality and campaign strategies.
 </li>
 <li>
 Regularly update and assist brand representatives in decision-making processes.
 </li>
 <li>
 Contribute to prospecting and lead generation activities to drive business growth.
 </li>
 <li>
 Manage monthly sales cycles and ensure campaign targets are met.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5+ years of account management experience.
 </li>
 <li>
 5+ years of experience in influencer marketing.
 </li>
 <li>
 Minimum 3 years of experience managing a team.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Expertise:
 
 
 <ul>
 <li>
 Proven success in managing large accounts and collaborating with influencers.
 </li>
 <li>
 Strong understanding of influencer marketing metrics and trends.
 </li>
 <li>
 Ability to lead successful projects and manage stakeholders at all decision-making levels.
 </li>
 <li>
 Exceptional communication, organizational, and problem-solving skills.
 </li>
 <li>
 A solid understanding of the sales process and business dynamics.
 </li>
 </ul>
 
 
 
 
 
 Why Join CreatorDen?
 
 
 <ul>
 <li>
 Be part of a dynamic and innovative team at the forefront of influencer marketing.
 </li>
 <li>
 Collaborate with leading brands and influencers to shape impactful campaigns.
 </li>
 <li>
 Thrive in a fast-paced environment that values creativity, ownership, and results.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re ready to take your career to the next level and make a lasting impact, apply now to join CreatorDen and redefine the future of influencer marketing!
 
</div>

Senior Account Manager

Hirex

<div>
 Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a
 
 dedicated and proactive Customer Success Specialist
 
 to join our team and become one of the core contributors to our early-stage growth.
 
 
 This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts.
 
 You will drive our company's success and growth with working with Co-Founders.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Account Management: Manage existing accounts to ensure customer satisfaction.
 </li>
 <li>
 Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
 </li>
 <li>
 Meeting Participation: Attend potential sales&amp;partnership meetings, and follow up on action items.
 </li>
 <li>
 Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
 </li>
 <li>
 Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer success, account management, sales or customer support role.
 </li>
 <li>
 0-2 years of professional experience. (start-up experience is a plus.)
 </li>
 <li>
 Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Eager to work in start-up environment
 
 
 </li>
 </ul>
 We are always looking for "
 
 Managers of One
 
 " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.
 
 
 "
 
 A manager of one
 
 is someone who comes up with their own goals and executes them. They don&rsquo;t need heavy direction. They don&rsquo;t need daily check-ins. They do what a manager would do &mdash; set the tone, assign items, determine what needs to get done, etc"
</div>

Customer Success Specialist

Explore 834+ Client success manager in Istanbul this December. Find roles across top companies and apply now to boost your career.

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