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client success manager

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.</p><p>
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.<br>
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.</p><ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul><p>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.</p><b><br>
Qualifications</b><br>
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Client Success Manager

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
  <br/>
  <br/>
 </p>
 <p>
  The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
  <br/>
  <br/>
  The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
  </li>
  <li>
   Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  </li>
  <li>
   Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
  </li>
  <li>
   Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
  </li>
  <li>
   Proactively resolve business &amp; technical problems
  </li>
  <li>
   Manage new merchant implementations and provide consultative payment guidance to client base
  </li>
  <li>
   Manage technical escalation and issue management with global front-line support teams
  </li>
  <li>
   Meet with existing clients for regular and ad-hoc service related reviews
  </li>
  <li>
   Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
  </li>
  <li>
   Project-manage larger customer engagements involving internal development teams or third party developers
  </li>
  <li>
   Enter case information into the CRM to ensure appropriate resolution management
  </li>
  <li>
   Offer best practice advice on CyberSource products and services and the vertical
  </li>
  <li>
   Advocate and drive product enhancement requests with our cross-functional teams
  </li>
  <li>
   Achieve and maintain CYBS product / process knowledge expert status
  </li>
  <li>
   Own and maintain Service Delivery Plan for each client
  </li>
  <li>
   Suggest and drive process improvement within the team
  </li>
 </ul>
 <p>
  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
  </li>
  <li>
   E-commerce acquiring background and Technical Acumen
  </li>
  <li>
   3-5 years payments experience with university degree or equivalent experience
  </li>
  <li>
   Well demonstrated Technical Support or Account Management experience
  </li>
  <li>
   Able to skillfully prioritize and manage concurrent projects and issues.
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Experience in working with cross-functional/cross-departmental and virtual teams
  </li>
  <li>
   Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
  </li>
  <li>
   Self-starter with strong organization and resolution management skills
  </li>
  <li>
   Arabic Speaker preferred
  </li>
  <li>
   Must demonstrate strong complex problem-solving capabilities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  What Does Oracle&rsquo;s Customer Success Organization Do?
  <br/>
  <br/>
 </strong>
 Our mission is to to be a catalyst for Oracle&rsquo;s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
 <br/>
 <br/>
 <ul>
  <li>
   CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
  </li>
  <li>
   PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle&rsquo;s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
  </li>
  <li>
   PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
  </li>
  <li>
   GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Customer Relationship Management:
 <br/>
 <br/>
 <ul>
  <li>
   Build and nurture strong, long-lasting relationships with key customers.
  </li>
  <li>
   Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Team Leadership:
 <br/>
 <br/>
 <ul>
  <li>
   Lead and mentor a team of Customer Success Representatives.
  </li>
  <li>
   Foster a collaborative and customer-centric culture within the team.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Customer Onboarding:
 <br/>
 <br/>
 <ul>
  <li>
   Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
  </li>
  <li>
   Develop and implement effective onboarding strategies to drive customer success.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Product Expertise:
 <br/>
 <br/>
 <ul>
  <li>
   Develop a deep understanding of our products and services.
  </li>
  <li>
   Provide guidance and insights to customers on maximizing the value of our offerings.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Renewals and Expansion:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the sales team to identify opportunities for upselling and cross-selling.
  </li>
  <li>
   Drive customer renewals by demonstrating the ongoing value of our solutions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Feedback and Improvement:
 <br/>
 <br/>
 <ul>
  <li>
   Gather customer feedback and collaborate with internal teams to continuously improve products and services.
  </li>
  <li>
   Implement best practices to enhance the overall customer experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are&hellip;
 <br/>
 <br/>
 An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.
 <br/>
 <br/>
 &hellip;then we want to talk to you!
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.
 <br/>
 <br/>
 More specifically, you will have the experience described below:
 <br/>
 <br/>
 <ul>
  <li>
   Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
  </li>
  <li>
   Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
  </li>
  <li>
   7+ years of experience product line and/or Cloud transformation.
  </li>
  <li>
   Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
  </li>
  <li>
   A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=&gt;3.
  </li>
  <li>
   are achieved.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master degree or equivalent.
  </li>
  <li>
   Proven experience in customer success management, with a track record of achieving and exceeding targets.
  </li>
  <li>
   Ability to work effectively with and through a matrix and a virtual organization.
  </li>
  <li>
   Successful track record as Program Director of transformational and international SaaS transformation.
  </li>
  <li>
   Experience in managing Turn around of escalated IT transformation projects.
  </li>
  <li>
   Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
  </li>
  <li>
   Commercial sensitiveness of Saas Software contracts and Implementation costs
  </li>
  <li>
   Flexibility to work from home or travel across the region when required (assume max 50% travel &ndash; potentially needing travel on very short notice)
  </li>
  <li>
   Level 3: +7 of relevant experience in a customer success role.
  </li>
  <li>
   Level 4: +10 years of proven experience in customer success management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PMI Project Management Professional (PMP) Certification or similar.
  </li>
  <li>
   International experience across MEA region
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How You Will Be Measured:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Referenceable Logos
  </li>
  <li>
   Client Satisfaction (CSAT)
  </li>
  <li>
   Net Promoter Score (NPS)
  </li>
  <li>
   Customer Lifetime Value (CLV)
  </li>
  <li>
   Renewals on ATR
  </li>
  <li>
   Install Base Expansion
  </li>
  <li>
   Time to First Value
  </li>
  <li>
   # of Green and red accounts
  </li>
  <li>
   Group revenue and margin
  </li>
  <li>
   Net ARR
  </li>
  <li>
   Net Dollar Retention (NDR)
  </li>
  <li>
   Logo retention (LRR)
  </li>
  <li>
   Coverage (ARR and Accounts)
  </li>
  <li>
   Partner Success (e.g., # of Certified SIs, red accts)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A driver&rsquo;s seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
  </li>
  <li>
   Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
  </li>
  <li>
   Being an essential part of Oracle&rsquo;s Global Customer Success organization
  </li>
  <li>
   An ability to grow your network in a wide and international Oracle Cloud ecosystem.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Client Success Snr Manager (Saudi)

Sscegypt

<p>Customer Success Manager (CSM),</p><p>plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.</p><p>Key Responsibilities of a Success Manager (CSM):</p><p> <strong>Customer Onboarding and Training:</strong></p><p>Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.</p><p> <strong>Relationship Management:</strong></p><p>Building and maintaining strong, trusting relationships with key client stakeholders.</p><p> <strong>Proactive Issue Resolution:</strong></p><p>Identifying potential problems early and working to solve them before they impact customer satisfaction.</p><p> <strong>Performance Monitoring:</strong></p><p>Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.</p><p> <strong>Customer Success Planning:</strong></p><p>Helping clients develop and achieve their goals using the product or service.</p><p> <strong>Up-selling and Cross-selling:</strong></p><p>Identifying opportunities to expand client relationships and increase revenue.</p><p> <strong>Internal Collaboration:</strong></p><p>Working with sales, product, and other internal teams to ensure client success.</p><p> <strong>Feedback Collection:</strong></p><p>Gathering customer feedback and providing it to internal teams to improve the product or service.</p><p><strong>A Cyber Security Pre-sales Consultant</strong> isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.</p><p>The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)</p><p>Key Responsibilities:</p><p> <strong>Technical Expertise:</strong></p><p>Possess a deep understanding of cybersecurity frameworks, products, and services.</p><p> <strong>Solution Design:</strong></p><p>Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.</p><p> <strong>Customer Engagement:</strong></p><p>Build relationships with clients, understand their challenges, and offer expert advice.</p><p> <strong>Sales Support:</strong></p><p>Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.</p><p> <strong>Product Demonstrations:</strong></p><p>Conduct product demos and proof-of-concept sessions to showcase solutions.</p><p> <strong>Requirements Gathering:</strong></p><p>Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.</p><p> <strong>Commercial Documents:</strong></p><p>Assist in creating and updating commercial documents like RFPs and RFIs.</p><p> <strong>Staying Current:</strong></p><p>Keep up with industry trends, competitor offerings, and emerging technologies.</p><p> <strong>Collaboration:</strong></p><p>Work with internal teams, partners, and vendors to ensure successful solution delivery.</p><img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

<p>Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Key Accountabilities</strong></p><p><strong>1. Client Interaction Management</strong></p><ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul><p><strong>2. Client Accounts Management Responsibilities</strong></p><ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul><p><strong>3. Due Diligence and Compliance</strong></p><ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul><p><strong>4. Process Improvement</strong></p><ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul><p><strong>5. Information Security Obligations</strong></p><ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul><p>o Confidentiality of information by promising that data should only be accessed by authorized people.</p><p>o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.</p><p>o Availability of information, by ensuring that users under their control have access to information and associated assets when required.</p><ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul><p><strong>JOB SPECIFICATION</strong></p><p><strong>QUALIFICATION</strong></p><ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul><p><strong>CERTIFICATION</strong></p><ul><li>CME-1 Certification is required.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul><p><strong>COMPETENCIES</strong></p><ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul><p><strong>INTERNAL & EXTERNAL COMMUNICATION</strong></p><ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul><p><strong>Important Note:</strong></p><ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Lucidya

Purpose <p>We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.</p> Roles & Responsibilities <ul> <li>Manage customer onboarding and product training.</li> <li>Educate customers on the use and benefits of our products and services.</li> <li>Ensure customers get fast time-to-value.</li> <li>Keep clients engaged and regularly using products (increasing adoption).</li> <li>Build customer loyalty and reduce churn (increasing retention).</li> <li>Develop a positive customer experience and foster healthy working relationships.</li> <li>Assist customers with setting up and navigating our platform.</li> <li>Promote the value of the products.</li> <li>Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).</li> <li>Solve customers' issues and problems proactively.</li> <li>Assist in creating training courses and educational materials.</li> <li>Review customer complaints and concerns and seek to improve the customer experience.</li> <li>Record and report customer feedback to upper management.</li> </ul>

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

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