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client support analyst fx cfds

ThinkMarkets

<div>
 ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
 
 
 We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.
 </li>
 <li>
 Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.
 </li>
 <li>
 Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.
 </li>
 <li>
 Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.
 </li>
 <li>
 Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.
 </li>
 <li>
 Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.
 </li>
 <li>
 Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.
 </li>
 <li>
 Support the onboarding of new clients, including platform setup, account verification guidance, and product education.
 </li>
 <li>
 Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.
 </li>
 <li>
 Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.
 
 
 </li>
 </ul>
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.
 </li>
 <li>
 Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.
 </li>
 <li>
 Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.
 </li>
 <li>
 Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.
 </li>
 <li>
 Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.
 </li>
 <li>
 Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.
 </li>
 <li>
 Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.
 </li>
 <li>
 Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).
 </li>
 <li>
 Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.
 </li>
 <li>
 Excellent spoken and written English; additional languages are a plus.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.
 </li>
 <li>
 Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.
 </li>
 <li>
 High attention to detail and ability to manage competing priorities in a fast-paced, global environment.
 </li>
 <li>
 Strong problem-solving skills and a proactive attitude toward client service excellence.
 </li>
 <li>
 Ability to work shifts, including weekends and holidays.
 </li>
 </ul>
</div>

Client Support Analyst- FX / CFDs

<div>ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.

Key responsibilities:
<ul>
<li>Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.</li>
</ul><ul><li>Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.</li>
</ul><ul><li>Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.</li>
</ul><ul><li>Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.</li>
</ul><ul><li>Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.</li>
</ul><ul><li>Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.</li>
</ul><ul><li>Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.</li>
</ul><ul><li>Support the onboarding of new clients, including platform setup, account verification guidance, and product education.</li>
</ul><ul><li>Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.</li>
</ul><ul><li>Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.</li>
</ul>
Key Requirements
<ul>
<li>Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.</li>
</ul><ul><li>Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.</li>
</ul><ul><li>Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.</li>
</ul><ul><li>Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.</li>
</ul><ul><li>Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.</li>
</ul><ul><li>Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.</li>
</ul><ul><li>Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.</li>
</ul><ul><li>Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).</li>
</ul><ul><li>Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.</li>
</ul><ul><li>Excellent spoken and written English; additional languages are a plus.</li>
</ul><ul><li>Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.</li>
</ul><ul><li>Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.</li>
</ul><ul><li>High attention to detail and ability to manage competing priorities in a fast-paced, global environment.</li>
</ul><ul><li>Strong problem-solving skills and a proactive attitude toward client service excellence.</li>
</ul><ul><li>Ability to work shifts, including weekends and holidays.</li></ul></div>

DB Investing

Overview We are seeking a dynamic and experienced Chief of Institutional Business Development to lead our institutional division. This role is crucial for driving our growth among institutional clients, including hedge funds, family offices, asset managers, banks, and professional traders. You will be responsible for developing strategies, building partnerships, and driving revenue through high-value clients. Responsibilities <ul><li>Develop and execute the institutional sales and partnership strategy aligned with company objectives</li><li>Build, lead, and scale a team of institutional BDMs across different regions</li><li>Identify and close deals with high-potential institutional clients and partners</li><li>Develop tailored trading solutions for liquidity providers, white labels, and money managers</li><li>Maintain relationships with key decision-makers across target institutions</li><li>Collaborate closely with marketing, legal, risk, and product departments to ensure client success</li><li>Monitor market trends, competitor activities, and regulatory changes</li><li>Represent the company in industry events, expos, and conferences</li></ul> What We Offer <ul><li>Competitive base salary + performance-based bonuses</li><li>International and fast-paced working environment</li><li>Career growth within a rapidly expanding fintech group</li><li>Direct exposure to C-level decision-making</li><li>Relocation assistance if needed</li><li>Access to expos, events, and strategic meetings globally</li></ul> Requirements <ul><li>Minimum 7 years of experience in B2B/Institutional sales within the FX, CFDs, or financial services industry</li><li>Proven track record of leading institutional sales teams and closing high-value deals</li><li>Deep understanding of trading platforms (MT4, MT5, cTrader, etc.), liquidity models, and institutional FX services</li><li>Strong global network within hedge funds, family offices, prop trading firms, and brokerages</li><li>Excellent leadership, communication, and negotiation skills</li><li>Entrepreneurial mindset and results-driven approach</li><li>Bachelor's degree in Business, Finance, or related field (MBA preferred)</li><li>Multilingual proficiency is a plus</li></ul> Seniority level <ul><li>Not Applicable</li></ul> Employment type <ul><li>Full-time</li></ul>

Chief Institutional Business Development Department

Head of Institutional Business Development Department Join to apply for the Head of Institutional Business Development Department role at DB Investing Job Overview We are seeking a dynamic and experienced Head of Institutional Business Development to lead our institutional division. This role is crucial for driving our growth among institutional clients, including hedge funds, family offices, asset managers, banks, and professional traders. You will be responsible for developing strategies, building partnerships, and driving revenue through high-value clients. Key Responsibilities <ul> <li>Develop and execute the institutional sales and partnership strategy aligned with company objectives</li> <li>Build, lead, and scale a team of institutional BDMs across different regions</li> <li>Identify and close deals with high-potential institutional clients and partners</li> <li>Develop tailored trading solutions for liquidity providers, white labels, and money managers</li> <li>Maintain relationships with key decision-makers across target institutions</li> <li>Collaborate closely with marketing, legal, risk, and product departments to ensure client success</li> <li>Monitor market trends, competitor activities, and regulatory changes</li> <li>Represent the company in industry events, expos, and conferences</li> </ul> What We Offer <ul> <li>Competitive base salary + performance-based bonuses</li> <li>International and fast-paced working environment</li> <li>Career growth within a rapidly expanding fintech group</li> <li>Direct exposure to C-level decision-making</li> <li>Relocation assistance if needed</li> <li>Access to expos, events, and strategic meetings globally</li> </ul> Requirements <ul> <li>Minimum 7 years of experience in B2B/Institutional sales within the FX, CFDs, or financial services industry</li> <li>Proven track record of leading institutional sales teams and closing high-value deals</li> <li>Deep understanding of trading platforms (MT4, MT5, cTrader, etc.), liquidity models, and institutional FX services</li> <li>Strong global network within hedge funds, family offices, prop trading firms, and brokerages</li> <li>Excellent leadership, communication, and negotiation skills</li> <li>Entrepreneurial mindset and results-driven approach</li> <li>Bachelor's degree in Business, Finance, or related field (MBA preferred)</li> <li>Multilingual proficiency is a plus</li> </ul>

Head of Institutional Business Development Department

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking
 
 Business Intelligence Analyst
 
 to support data-driven decision-making across marketing, acquisition, retention, and commercial performance. The role focuses on analysing customer journeys, marketing effectiveness, and core financial KPIs to identify optimisation and growth opportunities. You will work closely with senior stakeholders, turning complex datasets into clear, actionable insights that improve conversion, retention, and customer lifetime value.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyse which marketing activities drive real business value, the audiences they attract, and how performance can be further improved.
 </li>
 <li>
 Evaluate the acquisition funnel to identify drop-off points and recommend optimisations that maximise conversion rates.
 </li>
 <li>
 Measure the impact of retention strategies across different channels and define data-driven initiatives that increase customer lifetime value.
 </li>
 <li>
 Identify growth opportunities by analysing the performance of our introducing brokers program and different client segments or regions.
 </li>
 <li>
 Maintain visibility on key financial performance metrics such as deposits, commissions, and profit.
 </li>
 <li>
 Partner with stakeholders to deliver personalised customer experiences across relevant touchpoints.
 </li>
 <li>
 Communicate clear, actionable recommendations to senior stakeholders based on comprehensive data analysis and insights.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong
 
 SQL
 
 skills and experience working with large, complex datasets such as customer journeys, marketing performance, or product behaviour.
 </li>
 <li>
 Understanding of complex financial products such as
 
 CFDs
 
 or
 
 cryptocurrencies
 
 .
 </li>
 <li>
 Familiarity with customer segmentation techniques such as
 
 clustering
 
 ,
 
 engagement scoring
 
 , or
 
 RFM models
 
 .
 </li>
 <li>
 Advanced digital marketing analytics knowledge, including methodologies such as
 
 Marketing Mix Modelling (MMM)
 
 ,
 
 econometrics
 
 ,
 
 data-driven attribution
 
 ,
 
 probabilistic methods
 
 , and key metrics like
 
 ROI
 
 ,
 
 ROAS
 
 ,
 
 incrementality
 
 , and
 
 adstock
 
 .
 </li>
 <li>
 Deep understanding of
 
 customer lifetime value (CLV)
 
 and how marketing or product initiatives can influence it.
 </li>
 <li>
 Experience designing and interpreting
 
 A/B tests
 
 and other experimentation frameworks.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

Business Intelligence Analyst

GSSTech Group

<div><h3 class="jobSectionHeader">Overview</h3>
Join the Global Markets IT - Front Office eFX squad team, responsible for providing comprehensive IT services to the Global Markets team. This squad manages support, change requests, and projects for Global Markets. The e-FX FO Support Analyst will be key to defining and owning strategic initiatives for e-FX support, including pricing, risk management, and distribution connectivity.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul>
<li>End-to-End Initiative Ownership: Take ownership and accountability end-to-end for various initiatives, including analysis, developing requirements, reviewing technical and functional designs, building, testing, and ensuring proper closure.</li>
<li>Support &amp; Operations:</li>
<li><ul><li>Be part of the team managing the operational and technical delivery of business requirements.</li>
<li>Manage the day-to-day operations of initiatives and their global marketing, working closely with e-FX client services, GM sales, and product services.</li>
<li>Assist in supporting the Market Data Platform and deal Straight-Through Processing (STP) solutions.</li>
<li>Manage the new product approval process for all product/platform developments.</li>
<li>Participate in and coordinate User Acceptance Testing (UAT) for new product rollouts.</li>
</ul></li><li>Product &amp; Strategy:</li>
<li><ul><li>Assist with developing and creating specifications for new client-facing products aimed at aiding clients and trading, considering the changing regulatory environment.</li>
<li>Assist and influence e-FX management heads in the book of work and strategic plan for Global Markets and product offerings.</li>
<li>Ensure product offerings are at least as capable as competitor offerings by understanding the competitive landscape.</li>
<li>Ensure existing product offerings are aligned with changing market standards and technology enhancements.</li>
Assist in developing and specifying new trader and sales platforms to effectively assist with the risk management of client flows. 
<li>
</li>
</ul></li></ul>Requirements<h3 class="jobSectionHeader">
Experience &amp; Knowledge</h3><ul>
<li>Minimum 5 years of experience as an eFX Front Office Support Role.</li>
<li>Extensive experience supporting top-tier Treasury Systems.</li>
<li>Relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li>
<li>Experience in supporting 24x7 systems is desirable.</li>
<li>Experience with products like Maxxtrader and Refinitiv is desirable.</li>
<li>Good understanding of the financial markets, trading, and banking solutions.</li>
<li>Strong knowledge of the Global Markets products and practices (front-to-end: pricing, limit checks, booking, risk management).</li>
<li>Must be technically astute with relevant exposure and experience with bank systems and processes.</li>
<li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, and testing processes.</li>
<li>Hands-on experience with testing automation - UI Path.</li>
<li>Basic skills in Unix command line and SQL Database usage, including basic shell scripting.</li>
</ul><h3 class="jobSectionHeader">Education</h3><ul><li>
A postgraduate degree or qualification in Information Systems / Engineering / Business Administration is preferred.</li></ul><h3 class="jobSectionHeader">
Skills &amp; Attributes</h3><ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Strong record of stakeholder management and leadership skills.</li>
<li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li>
<li>Good team player who can work very effectively in a collaborative and team-oriented manner.</li>
<li>Must have initiative and a positive work attitude.</li>
<li>A quick learner with a zeal for self-learning.</li>
<li>Confident, eager, and willing to take on new challenges.</li>
<li>Cooperative with good interpersonal, negotiation, and conflict resolution skills.</li>
<li>Strong verbal and written communication skills.</li>
<li>Must be detail oriented and able to multi-task.</li></ul></div>

Senior e-FX Support Analyst

CivicBloom Strategies

Business Development & Recruitment Manager (Part-Time) Business Development & Recruitment Manager (Part-Time) Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CivicBloom Strategies Emiratisation Partner - Helping Employers secure unique and rare Top Executive National talent (Director, VP, SVP, C-level) - Top Level Executive Freelance Business Development & Recruitment Manager 6-to-7 FigureRecruitment Business from Home (Full Training & Support)About the OpportunityWe are seeking independent professionals who excel at building relationships and driving strategic growth tocollaborate with us on a freelance basis. This role is a great match for individuals with a background inbusiness development or client engagement, and an interest in contributing to senior-level hiring initiatives.About UsWe partner with organizations across a range of industries-public and private-to support strategic talentacquisition at the leadership level. As a freelance collaborator, you will help identify new opportunities, buildmeaningful relationships with key stakeholders, and work closely with our internal team throughout theKey Responsibilities• Develop and sustain strong professional relationships with decision-makers• Present tailored talent strategies to potential partners• Collaborate with team members to ensure smooth delivery of engagements• Follow a structured approach to outreach and relationship managementIdeal Experience• Background in business development, sales, or client relationship management• Strong communication skills and comfort with professional outreach via email and phone• Ability to work independently, manage time effectively, and take initiative• Interest in supporting strategic talent initiatives at a senior levelJob DescriptionWhat You'll Gain• Remote, flexible working arrangement• Access to shared tools, knowledge, and collaboration• Opportunity to contribute to impactful projects in a variety of sectorsPlease Note:This is a freelance, commission-based role that is best suited to individuals with availability during regularweekdays and prior experience in client-facing or business development roles. It is not a salaried or employedposition and does not include an employment contract.Next StepsIf this opportunity aligns with your experience and interests, please respond to the application prompts. We willreach out if your background is a match for the role. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Part-time</li></ul> Job function <ul><li> Job function Business Development and Sales</li><li> Industries Civic and Social Organizations</li></ul>Referrals increase your chances of interviewing at CivicBloom Strategies by 2x Sign in to set job alerts for "Business Development Specialist" roles. Business Development Manager (Travel industry experience required) Business Development Manager - BI & Power BI Solutions Business Development & Growth - Senior Manager Dubai, Dubai, United Arab Emirates 5 hours ago Business Development Manager - FX & CFDs Industry - Dubai Market Business Development - BURmastic/Modified Bitumen (BUR/MB) Business Development Manager (GCC region) Business Development - BURmastic/Modified Bitumen (BUR/MB) Business Development - BURmastic/Modified Bitumen (BUR/MB) Global Village, Dubai, United Arab Emirates 1 week ago Business Development (Part-time Turkish) Freelance Recruiter - Remote Commission-Only RecXchange Junior Technical Key Account Manager for eCommerce solutions Global Village, Dubai, United Arab Emirates 6 months ago Technical Key Account Manager for eCommerce solutions Global Village, Dubai, United Arab Emirates 6 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Business Development & Recruitment Manager (Part-Time)

Explore 7479+ Client support analyst fx cfds in United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

7479 client support analyst fx cfds jobs IN United Arab Emirates

Client Support Analyst- FX / CFDs

Client Support Analyst- FX / CFDs

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Head of Institutional Business Development Department

Business Intelligence Analyst

Senior e-FX Support Analyst

Business Development & Recruitment Manager (Part-Time)