customer service representative Jobs in Dubai

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ITHR Technologies Consulting LLC

<div>
 Company: ITRH Tech
 
 
 Location: Dubai, UAE
 
 
 Joining: Immediate
 
 
 Contact Email: aravinth@ithr360.com
 
 
 Position Overview
 
 
 ITRH Tech is hiring an experienced Business Applications Support Analyst Banking to join our Dubai team. This role is ideal for professionals with strong Oracle SQL expertise, regulatory compliance knowledge, and business analysis skills within the banking sector. The candidate will be responsible for supporting banking applications, ensuring regulatory compliance, and driving system implementation and integration initiatives.
 
 
 Key Responsibilities
 
 
 Oracle SQL Development
 
 
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 Write, debug, and optimize complex SQL and PL/SQL queries.
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 Perform data validation, reconciliation, and reporting for banking operations.
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 Support compliance and business teams with data analysis and insights.
 
 
 
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 </ul>
 Regulatory &amp; Compliance Support
 
 
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 Contribute to solutions aligned with Basel III, FATCA, AML, KYC, and Central Bank regulations.
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 Ensure audit readiness, data traceability, and regulatory reporting compliance.
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 Collaborate with compliance and risk teams to meet evolving requirements.
 
 
 
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 </ul>
 System Implementation &amp; Integration
 
 
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 Provide application support for wealth banking systems (e.g., Prospero, Avaloq) and reporting platforms.
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 Participate in UAT, SIT, and regression testing.
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 Assist in system rollouts, upgrades, and integration activities.
 
 
 
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 </ul>
 
 Required Skills &amp; Expertise
 
 
 
 Domain Knowledge
 
 
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 Solid understanding of retail, corporate, and digital banking products &amp; services.
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 Familiarity with financial reporting standards and regulatory frameworks.
 
 
 
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 </ul>
 Technical Skills
 
 
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 Proficiency in Oracle SQL &amp; PL/SQL.
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 Experience with data modeling, ETL processes, and reporting tools (e.g., OBIEE).
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 Strong knowledge of system integration and data migration.
 
 
 
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 </ul>
 Business Analysis Skills
 
 
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 Skilled in preparing BRDs, FSDs, use cases, and process flows.
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 Experience in both Agile/Scrum and Waterfall methodologies.
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 Ability to translate business needs into clear technical and functional requirements.
 
 
 
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 Soft Skills
 
 
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 Excellent communication and stakeholder management.
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 Strong analytical and problem-solving mindset with attention to detail.
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 Ability to work independently and manage time-sensitive deliverables.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Bachelors degree in Computer Science, Information Systems, Finance, or related field.
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 35 years of experience in IT/business analysis within the banking sector.
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 Prior experience in business applications support, regulatory compliance, and system testing is highly desirable.
 
 
 
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 </ul>
 Why Join ITRH Tech?
 
 
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 Be part of a fast-growing consulting firm supporting leading banks and financial institutions.
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 Gain exposure to cutting-edge banking applications and compliance solutions.
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 Work in a dynamic environment with opportunities for career growth.
 
 
 
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 </ul>
 How to Apply
 
 
 Interested candidates who meet the above requirements and are available for immediate joining in Dubai may send their updated CVs to:
 
 
 Email: aravinth@ithr360.com
</div>

Business Applications Support Analyst (Banking)

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 A Customer Order Execution Analyst is responsible for managing and overseeing the end-to-end process of customer orders to ensure timely and accurate delivery. The role involves coordinating with internal teams such as sales, supply chain, logistics, and customer service to track orders, resolve issues, and meet customer expectations. Analysts use ERP and order management systems to monitor progress, identify bottlenecks, and maintain smooth operations. Strong communication, attention to detail, and problem-solving skills are essential for success in this role.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 
 Customer-Centric Order Management &amp; Relationship Building ((Africa - French-speaking + Others)
 
 
 
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 Act as the primary point of contact for customers within the order management (book to cash), ensuring a responsive, professional, and determined experience.
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 Drive customer satisfaction by proactively managing KPIs across documentation, delivery accuracy, invoicing, and issue resolution, with a focus on eliminating recurring problems
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 Manage customer-specific requirements and processes (e.g., regulatory needs like Form M, portal interactions, and delivery protocols) into clear internal actions to ensure compliant and seamless execution.
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 Lead critical issue management with full ownership and coordination across internal teams, factories, finance and logistics team, maintaining visibility and customer trust.
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 Collaborate with Sales and ISE to turn operational performance into improved customer loyalty and long-term business growth.
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 Analyze feedback and complaints to identify root causes and drive cross-functional improvements that enhance customer experience and operational reliability.
 
 
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 </ul>
 
 Order Monitoring &amp; Accuracy:
 
 
 
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 Monitor and drive booking accuracy by ensuring all customer orders are entered, validated, and booked correctly in the system in line with contractual and operational standards.
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 Track OA SLA compliance (Order Acknowledgement Service Level Agreement) to ensure customers receive timely acknowledgements and visibility on order status.
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 Monitor overall order flow, identifying and addressing bottlenecks in the order lifecycle&mdash;from booking through fulfillment&mdash;to support timely and efficient execution.
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 Track backlog (BL) and reduce overdue BLs through proactive follow-up with factories, planners, and logistics teams, ensuring readiness and prioritization of pending orders.
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 Monitor Red-light SLA performance, identifying aged or stalled orders and driving cross-functional actions to resolve blockers and restore flow.
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 Ensure clean and timely invoicing by monitoring the Invoicing SLA, resolving documentation gaps or data inconsistencies, and partnering with the Finance and Customer Service teams to maintain a high standard of invoice accuracy.
 
 
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 </ul>
 
 System &amp; Process Optimization:
 
 
 
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 Drive accuracy in system updates (shipment dates, GRNs, FCRs) and maintain audit-ready records
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 Support continuous process improvements by identifying gaps and proposing automation or efficiency initiatives
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 Partner with cross-functional teams to implement preventive controls that reduce recurring customer complaints and ensure a consistent order-to-cash experience
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 Proactively coordinating with internal teams to meet customer expectations and resolve any order-related issues promptly
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 Participate in strategic discussions about order prioritization, critical customer requirements, and fulfillment constraints
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 Manage the Late Reason Code (LRC) process by supervising key metrics and creating action plans to address issues.
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 Manage and own the sales POR of the respective accounts, ensuring effective communication between sales and order management teams.
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 Managing customer communication on the requirements related to LC and CAD to ensure seamless execution
 
 
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 </ul>
 
 Compliance, Finance &amp; Dispute Resolution
 
 
 
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 Collaborate closely with the Finance team to identify and resolve credit-related issues preventing order processing or shipment
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 Adhere to customer-specific requirements and standards, ensuring compliance with local and international trade regulations
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 Address customer complaints (e.g., goodwill orders) with a focus on root cause analysis and driving resolution through internal coordination
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 Effectively manage and resolve disputes that arise during the order fulfillment process.
 
 
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 Who you are?
 
 
 
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 Customer focus
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 Committed: They are focused on achieving outcomes, overcoming obstacles, and pushing the team toward performance goals through hands-on leadership and decisive action.
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 Problem Solving:
 
 
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 For this Role, You Will Need:
 
 
 
 <ul>
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 Bachelor&rsquo;s degree
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 3&ndash;5 years experience in order management, supply chain, or customer operations
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 Experience managing operations for French-speaking African countries and Other Africa is a strong advantage
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 Proficient in Excel and data analytics tools to interpret operational metrics and propose actions
 
 
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 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
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 Proficiency in ERP systems (e.g. Oracle) and CRM tools
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 Strong understanding of export documentation (e.g., Form M, LC, CAD, bank domiciliation, FCRs, GRNs)
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 Solid grasp of Order to Cash (O2C) processes and critical metric tracking (OA SLA, Red-light SLA, Backlog, Invoicing SLA, LRC, POR)
 
 
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 </ul>
 
 Our Culture &amp; Commitment to You!
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training
 
 .
 
 
 
 Adhere to Health, Safety &amp; Environment policies as laid by the organization.
</div>

Customer Order Execution Analyst - French Speaking

LanceSoft Middle East

<div>
 
 We have new opportunity for the role
 
 "Sr Business Analyst - Digital Customer Experience"
 
 with our client. Interested candidates send me your CV to kirthika.r@lancesoft.com
 
 
 
 
 
 
 Title - Sr Business Analyst - Digital Customer Experience
 
 
 
 
 Location - Dubai - Onsite
 
 
 
 
 Duration - 12 months of contract ext.
 
 
 
 
 
 
 
 Notice period - Immediate preferred/ 30 days max
 
 
 
 
 
 
 
 Industry preferred
 
 :
 
 
 Aviation (preferable) or other relevant Sectors Consumer/ B2C Brands
 
 
 
 
 
 
 Purpose:
 
 
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 The Business Analyst&ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to- end guest journey.
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 This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analysing requirements, identifying process improvements and supporting the successful delivery ofour digital products and services.
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 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centred, strategically aligned and operationally viable.
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 </ul>
 
 
 
 
 
 Core Activities Experience:
 
 
 
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting
 
 
 
 
 
 
 Skills, Tools, and Systems Experience:
 
 
 
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms.
 
 
 Experience in Agile methodologies
 
 
 
</div>

Sr Business Analyst - Digital Customer Experience

Converge

<div>
 
 
 The Client:
 
 
 
 Our client is a leading FMCG brand in Dubai. As they continue to strengthen their supply chain operations, they are looking for a motivated
 
 Procurement Analyst
 
 to support their indirect procurement activities.
 
 
 
 
 
 
 The Role:
 
 
 
 As a Procurement Analyst, you will assist the Procurement Manager in day-to-day procurement tasks, reporting, and analysis. This is a great opportunity for fresh graduates or early-career professionals to build a strong foundation in procurement and supply chain within the FMCG sector.
 
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 Support the Procurement Manager in indirect procurement activities.
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 Maintain and update supplier data and procurement records.
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 Prepare reports, dashboards, and analysis to support decision-making.
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 Conduct market research to identify suppliers, price trends, and cost-saving opportunities.
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 Track purchase orders and follow up on deliveries.
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 Assist in process improvement initiatives within the procurement function.
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 </ul>
 
 
 
 
 
 The Ideal Candidate:
 
 
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 Diploma or Bachelor&rsquo;s degree in Business, Supply Chain, or a related field.
 </li>
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 1&ndash;2 years of experience in procurement, supply chain, or a related analytical role.
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 Fluent command of English.
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 Strong analytical, reporting, and Excel skills (formulas, analysis, dashboards).
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 Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and Power BI.
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 Strong customer service, communication, and interpersonal skills.
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 Attention to detail, good planning, and organization skills.
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 Ability to handle multiple tasks, prioritize effectively, and work to deadlines.
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 Proactive, solution-oriented, and eager to learn.
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 </ul>
</div>

Procurement Analyst

Bahri | البحري

<div>
 
 
 Job Purpose:
 
 
 
 Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations
 
 
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 Deliver 1st-level support for hardware, software, and network-related issues.
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 Install, configure, and troubleshoot computer systems, peripherals, and applications.
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 Respond promptly to incidents assigned via the IT ticketing system.
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 </ul>
 
 
 
 
 
 Incident Management
 
 
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 Diagnose and resolve incidents within agreed timelines.
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 Escalate unresolved issues to appropriate IT teams or vendors.
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 Track incident progress and keep users informed until closure.
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 </ul>
 
 
 
 
 
 Process Improvement
 
 
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 Work with the IT Support Manager to standardize operating procedures.
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 Identify and recommend improvements to enhance IT service delivery.
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 </ul>
 
 
 
 
 
 Concepts &amp; Policies
 
 
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 Follow IT policies, security guidelines, and operational standards.
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 Ensure compliance with company IT governance frameworks.
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 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
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 Maintain accurate documentation of incidents, solutions, and procedures.
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 Prepare reports on IT support activities, trends, and recurring issues.
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 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
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 Bachelor&rsquo;s degree in computer engineering, Information Technology, or related field.
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 5-7 years of experience in desktop/helpdesk support.
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 Strong knowledge of Microsoft Windows, Office 365, and basic networking.
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 Experience with IT ticketing systems and remote support tools.
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 Valid Professional Certifications.
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 </ul>
</div>

IT Support Sr. Analyst

Jio markets trading

Position OverviewWe are seeking an experienced and passionate Forex Trainer / Technical Analyst to join our team. The ideal candidate will be responsible for delivering high-quality training sessions on Forex trading and providing in-depth technical analysis to support our clients and internal teams. This role combines strong analytical skills with the ability to educate, mentor, and inspire traders of all levels.Key ResponsibilitiesTraining &amp; Mentorship<ul><li>Conduct training sessions, workshops, and webinars on Forex trading, technical analysis, and trading strategies.</li><li>Develop training materials, manuals, and resources for beginner, intermediate, and advanced traders.</li><li>Mentor and guide clients/employees to improve their trading performance through practical application of technical tools.</li></ul>Technical Analysis<ul><li>Perform detailed chart analysis using technical indicators, price action, and market patterns.</li><li>Provide daily/weekly market outlooks, trading signals, and research reports.</li><li>Identify market trends, entry/exit opportunities, and risk management strategies.</li><li>Collaborate with the research team to deliver actionable insights and trading recommendations.</li></ul>Client Engagement &amp; Support<ul><li>Assist clients in understanding trading platforms (e.g., MetaTrader 4/5, cTrader).</li><li>Respond to client queries related to Forex strategies and analysis.</li><li>Host live trading sessions and Q&amp;A forums.</li></ul>Content Development<ul><li>Create market commentary, articles, and video content to enhance brand awareness and client engagement.</li><li>Contribute to the company&rsquo;s knowledge base, newsletters, and social media platforms.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Economics, Business, or related field (professional certifications in trading preferred: CMT, CFTe, CFA Level 1+).</li><li>Proven experience (3+ years) as a Forex Trainer, Technical Analyst, or Professional Trader.</li><li>Strong expertise in technical analysis tools (candlestick patterns, Fibonacci, Elliott Wave, RSI, MACD, Bollinger Bands, etc.).</li><li>Familiarity with trading software and platforms (MetaTrader 4/5, TradingView, cTrader).</li><li>Solid understanding of risk management, trading psychology, and money management.</li><li>Excellent communication and presentation skills with the ability to simplify complex concepts.</li><li>Ability to work under pressure, meet deadlines, and adapt to dynamic market conditions.</li></ul>Preferred Skills<ul><li>Experience in algorithmic/automated trading systems.</li><li>Knowledge of fundamental analysis (macroeconomic indicators, central bank policy).</li><li>Prior experience in brokerage or financial training institutions.</li></ul>Job Types: Full-time, Permanent

Forex Trainer / Technical Analyst

DICETEK LLC

<div>Job Purpose:
Provide application support for internet and mobile banking platforms, ensuring seamless performance, issue resolution, and system enhancements. Candidate should have strong expertise in AWS for application hosting, monitoring, and troubleshooting.
Key Responsibilities:<ul><li>
Provide L1/L2/L3 support for internet and mobile banking applications.</li><li>
Monitor system performance, troubleshoot issues, and ensure minimal downtime.</li><li>
Collaborate with development and infrastructure teams to resolve incidents and deploy fixes.</li><li>
Perform root cause analysis and implement preventive measures.</li><li>
Utilize AWS services for application support, monitoring, and optimization.</li><li>
Ensure compliance with IT security and banking standards.</li></ul>
Requirements:<ul><li>
4&ndash;8 years of experience in application support, preferably in banking/financial services.</li><li>
Strong knowledge of internet and mobile banking applications.</li><li>
Hands-on expertise in AWS (monitoring, troubleshooting, deployment).</li><li>
Good understanding of ITIL processes (incident, problem, and change management).</li><li>
Strong communication and stakeholder management skills.</li></ul></div>

Digital Banking Support Analyst - Internet & Mobile Banking

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