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client support specialist

M.B Marketing

Customer Support Specialist in GERMANREMOTE (HOME OFFICE)Salary: USD based salary Working days: Monday-Friday, shift is(10.00-1900) (including lunch and two 15-minute breaks) + some weekends we have overtime on saturday or sunday (we are paying for overtime on weekends) it's not include both saturday and sunday just one day and when you work on one saturday upcoming weekend is totally off.Responsibilities<ul><li>Provide outstanding customer support to clients via phone, email, and live chat.</li><li>Guide clients through technical processes, such as account setup, deposit/withdrawal procedures, and platform navigation.</li><li>Investigate and resolve customer issues in a timely and efficient manner.</li><li>Collaborate with other departments to address complex inquiries and escalate issues as needed.</li></ul>Qualifications<ul><li>Advanced speaking level of German+ English language</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal skills.</li></ul>Let's grow together!Sincerely,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 38.000,00TRY ayl&#305;kDil:<ul><li>German (Zorunlu)</li></ul>

Customer Support in German (REMOTE)

Lavixo

<div><div>Bengali-Speaking Sales Representative Living in Istanbul 
 
Company Description:</div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div> 
Role Description:</div><div>
This is a full-time onsite role for an Account Manager. As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction. 
 
You will be responsible for:</div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div> 
What We Offer:</div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Advanced knowledge of Hindi/Urdu.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div> 
Qualifications:</div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div> 
We will provide more details about the position during the interview process.</div><div></div><div> 
Learn more about us:</div><div>
Visit our website: https://lavixo.com/</div><div></div><div> 
Join our team and become part of a leading company in customer service excellence!</div><div> 

Biz Kimiz?</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><div> 

Biz Kimiz?</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. 
 
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. 
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div> 

About Lavixo: 
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div>

Bengali Speaking Sales Representative

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 
As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in Turkish and English Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li></ul></div>

Customer Retention Officer (Turkey)

Qoolize

<div>
 
 
 About us
 
 ✨
 
 
 Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.
 
 
 
 
 
 
 About the role
 
 
 
 Location: Wherever you are 🌍
 
 
 Reporting to: Manager Global Messaging and CPaaS
 
 
 
 
 
 
 What we offer
 
 
 
 Competitive salary package: Stay motivated with a salary that matches your skills and dedication
 
 
 Work-life harmony: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance
 
 
 Career progression: Learning and development budgets and programs that allow you to advance your skills, grow, and pursue your dream career
 
 
 Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together
 
 
 
 
 
 
 What we expect from you
 
 
 
 Embrace, and contribute to our company culture and become a core part of our team
 
 
 Bring fresh perspectives and ideas to our projects and processes
 
 
 Approach challenges head-on and solve problems before they arise
 
 
 Communicate openly and transparently
 
 
 Grow with us and help us drive innovation
 
 
 
 
 
 
 
 
 
 Job requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (preferred), Business, Economics, or a related field
 </li>
 <li>
 2&ndash;4 years of experience in account management, client support, or a similar role within the telecom or IT sector
 </li>
 <li>
 Proven track record of managing client portfolios and resolving issues independently
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Ability to analyze client performance data and provide strategic insights
 </li>
 <li>
 Excellent time management and organizational abilities, with the capacity to handle multiple priorities
 </li>
 <li>
 Fluency in English and Mandarin Chinese is required.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities for this role include (but aren&rsquo;t limited to)
 
 
 <ul>
 <li>
 Independently manage and grow relationships with assigned portfolio companies
 </li>
 <li>
 Oversee trading transactions, ensuring accuracy and timely execution
 </li>
 <li>
 Take ownership of client issues, providing effective solutions and ensuring long-term satisfaction
 </li>
 <li>
 Handle and resolve trouble tickets while proactively identifying recurring issues and proposing improvements
 </li>
 <li>
 Monitor and manage client payment processes in close collaboration with the finance team
 </li>
 <li>
 Provide regular performance updates, insights, and recommendations to the sales manager or leadership team
 </li>
 <li>
 Act as a key communication bridge with clients by delivering updates, gathering feedback, and anticipating future needs
 </li>
 <li>
 Develop a strong understanding of market trends and client expectations to support revenue growth and retention
 </li>
 <li>
 Contribute to process improvements and mentor junior team members when needed
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our recruitment process
 
 
 
 Please note our recruitment process may vary depending on the role you&rsquo;re applying for. While the below are our general steps, some positions may involve modified or additional stages.
 
 
 
 
 
 Apply: Send us your application via LinkedIn or to hr@qoolize.com
 
 
 Cultural Fit: Get to know our People and Culture team, discuss shared goals, learn more about our culture and vision, and find out if we&rsquo;re a match
 
 
 Case Study/Skill Assessment: Demonstrate your skills with a practical task. This is your opportunity to showcase your expertise!
 
 
 Manager Interview: A final review with the hiring manager to ensure our expectations are aligned
 
 
 Offer: We extend an offer to you and look forward to welcoming you on-board!
 
</div>

Account Manager (Mandarin Speaking)

Jengal Yazılım

WHAT ARE WE LOOKING FOR? <ul><li>Excellent command of written and spoken English and Turkish,</li><li>Customer-oriented problem solver who can identify root causes and recommend corrective actions,</li><li>A good team member with good communication skills,</li></ul>WHAT DO WE EXPECT FROM YOUR ROLE? <ul><li>To provide support to our customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,</li><li>Following orders through our e-commerce management panel and leaving the customer satisfied,</li><li>Eliminating problems in existing applications and supporting new developments,</li></ul>ABOUT JENGAL Jengal was founded in 2012, and since then, it has continued to operate in the software field by growing its team and achieving great success. As Jengal team, we work passionately to provide digital solutions, and for this purpose, we implemented our Dopinger SEO and Digital Marketing Agency project. With the Dopinger project, we support our customers all over the world and grow our professional staff day by day with our ongoing projects in the field of SEO (Search Engine Optimization) and social media promotion services.How would you like to join our growing, young, and dynamic team as a &quot;Customer Representative&quot; and be a partner in our success?THE ADVANTAGES OF JENGAL <ul><li>No waste of time in traffic by working from home,</li><li>1 day of paid leave so that you can party on your birthday,</li><li>Paid leave on your child&rsquo;s birthday and graduation day,</li><li>Paid leave for employees with disabilities on the International Day of Persons with Disabilities (December 3) and on the first day of Disability Week (May 10),</li><li>Offering the opportunity to take annual leave before completing your first year,</li><li>Personalized high technology equipment,</li><li>Monthly Multisport card subscription,</li><li>Support for continuous self-development with both individual and team trainings,</li><li>Social events, both within and outside the city, are planned periodically to enhance team spirit,</li><li>A buddy you can consult about anything when you&rsquo;re new,</li><li>Also our benefits package includes meal and internet allowance and home internet expenses,</li><li>1 hour break opportunity that you can rest during your work shifts.</li></ul>Work Shifts; Representative Shifts: 06:00-15:00 / 12:00-21:00 / 15:00-24:00 / 21:00-06:00 BackOffice Shifts: 06:00-15:00 / 14:00-23:00 / 21:00-06:00 &#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>What is your salary expectation?</li><li>What is your English level?</li></ul>

Customer Representative

Regional Export Specialist

Innovance Consultancy

<div>
 
 
 Sales &amp; Business Operations Specialist
 
 
 
 
 
 
 📍 Full-time | Onsite &ndash; Maslak, Istanbul
 
 
 
 
 
 
 Role Overview
 
 
 
 As we expand our sales team, we are looking for a fast-learning, analytical, and agile
 
 Sales &amp; Business Operations Specialist
 
 who can take full ownership of key operational processes. This role will be responsible for proposal preparation, client coordination, documentation management, contract/protocol follow-up, and cross-functional alignment between internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate the preparation and version tracking of proposals and sales presentation materials, ensuring seamless communication with relevant teams
 </li>
 <li>
 Maintain and update CRM records, ensure timely data entry, and generate regular reports
 </li>
 <li>
 Support the follow-up of contract and protocol processes with clients and legal teams; assist sales and account managers as needed
 </li>
 <li>
 Manage documentation workflows end-to-end, including signatures, stamp duty, courier dispatch, and legal tracking
 </li>
 <li>
 Collaborate with sales and marketing teams to share client information and coordinate campaign processes
 </li>
 <li>
 Verify contract checkpoints before invoicing for clients with special workflows or custom agreements
 </li>
 <li>
 Track sales team responsibilities within internal quality procedures and ensure related documentation is up to date
 </li>
 <li>
 Prepare reports, analyses, and presentations for the Sales Director and senior management
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Preferably
 
 2 years of experience
 
 in sales operations, business operations, or contract management
 </li>
 <li>
 Strong attention to detail in managing documentation and legal/commercial processes
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office tools, especially Excel and PowerPoint
 </li>
 <li>
 Familiarity with legal and commercial documentation
 </li>
 <li>
 Ability to work independently in low-structure environments and create documents using previous references
 </li>
 <li>
 Excellent
 
 written and verbal communication skills
 
 in both internal and client-facing settings
 </li>
 <li>
 
 Advanced proficiency in English
 
 </li>
 <li>
 Experience in
 
 IT, consulting, or technology-driven companies
 
 is a strong plus
 </li>
 <li>
 Agile, analytical, proactive, and adaptable to fast-paced environments
 </li>
 </ul>
 
 
 
 
 If you're ready to play a key role in building and scaling sales operations, and thrive in taking initiative and creating structure, we'd love to hear from you.
 
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
 
 
</div>

Sales & Business Operations Specialist

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