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community engagement manager

Right Source LLC

Events &amp; Community Manager &ndash; Retail (Luxury Leather Brand)Role OverviewThe Events &amp; Community Manager will drive off-site brand experiences that directly support retail performance, customer acquisition, and repeat business. This mid-level role sits at the intersection of events, clienteling, and community engagement, ensuring that every activation translates into increased footfall, stronger customer relationships, and measurable sales impact.The role requires hands-on execution, close collaboration with retail teams, and a strong understanding of Dubai&rsquo;s luxury consumer landscape.Key ResponsibilitiesRetail-Driven Events &amp; Activations<ul><li>Plan and execute in-store events, VIP shopping evenings, product launches, trunk shows, seasonal campaigns, and pop-up activations</li><li>Manage event calendars aligned with retail trading cycles and mall marketing initiatives</li><li>Oversee end-to-end execution including vendors, staffing, guest management, logistics, and post-event follow-ups</li></ul>Clienteling &amp; Community Growth<ul><li>Work closely with retail teams to identify, invite, and engage VIP and high-potential customers</li><li>Build and maintain a structured community of repeat customers, brand advocates, and private clients</li><li>Support CRM initiatives by capturing event data, customer preferences, and engagement insights</li><li>Coordinate personalized experiences for top-tier clients before, during, and after events</li></ul>Influencer, PR &amp; Local Partnerships<ul><li>Support influencer engagement for retail activations, store openings, and campaigns</li><li>Coordinate micro-influencer and tastemaker events that drive authentic local reach and store visits</li><li>Manage collaborations with malls, luxury hotels, caf&eacute;s, gyms, and lifestyle partners to expand brand visibility</li><li>Work with PR and marketing teams to ensure event coverage and content creation</li></ul>In-Store Experience &amp; Brand Standards<ul><li>Ensure all events align with the brand&rsquo;s luxury positioning, craftsmanship, and visual identity</li><li>Collaborate with VM and retail operations teams to maintain premium in-store presentation during events</li><li>Train store teams on event flow, guest engagement, and luxury service expectations</li></ul>Budgeting, Reporting &amp; Performance Tracking<ul><li>Manage allocated event budgets and control costs efficiently</li><li>Track KPIs including footfall, sales during events, conversion rates, and customer retention</li><li>Prepare concise post-event reports with insights, sales impact, and recommendations</li><li>Continuously optimize event formats based on performance data</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Communications, Fashion, or related field</li><li>3&ndash;5 years of experience in events, retail marketing, or community management within luxury, fashion, or premium lifestyle brands</li><li>Proven experience working closely with retail and store operations teams</li><li>Strong understanding of clienteling, CRM, and VIP customer engagement</li><li>Well-connected within Dubai&rsquo;s retail, mall, influencer, and lifestyle ecosystem</li><li>Excellent communication and interpersonal skills</li><li>Highly organized, detail-oriented, and hands-on</li><li>Fluent in English; Arabic is a plus</li><li>Flexible to work evenings, weekends, and retail peak periods</li></ul>Key Skills &amp; Competencies<ul><li>Retail-first mindset with commercial awareness</li><li>Strong execution and multitasking abilities</li><li>Relationship-building and customer engagement expertise</li><li>Vendor coordination and negotiation</li><li>Data-driven decision making</li><li>High standards of presentation and professionalism</li></ul>Job Type: Full-timeWork Location: In person

Brand Manager - Partnerships and Events for a luxury events

Binance

Overview Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Responsibilities <ul> <li>Manage and organise online and offline Binance communities and meet-ups across the MENA region with a focus on our Levant markets.</li> <li>Engage with our community on various social media channels and create content aimed to build and maintain relationships.</li> <li>Assist with Binance Angels recruitment and relationship management.</li> <li>Promote the Binance brand and provide excellent customer service to community members.</li> <li>Create, translate, and proofread community-related content for Binance, focusing on Arabic, English & French speaking markets.</li> <li>Explore new community-friendly platforms to facilitate the expansion of the local user base and awareness.</li> <li>Assist on moderating the regional Binance social media platforms and chat groups and interact with the community to increase positive engagement.</li> <li>Share market and user feedback and user suggestions with relevant functional teams.</li> </ul> Requirements <ul> <li>Crypto & Binance enthusiast with experience using Binance's products & services (Spot, Margin, Futures, P2P, Binance NFT etc.).</li> <li>Strong understanding of cryptocurrency/blockchain-related terminologies/trends and a strong interest in crypto culture (Blockchain, Wallets, DeFi, Web3, NFT etc.).</li> <li>Relevant experience creating and curating content for our social media platforms.</li> <li>Familiarity with social media platforms such as Twitter, Facebook, Instagram, Tiktok, Youtube, Telegram, and Discord to engage with our community and build/maintain relationships.</li> <li>Experience establishing KPIs, delivering, reporting, and empowering others to achieve targets. Execution oriented mindset - with the humility, drive, and scrappiness to get it done.</li> <li>Proven community or event management experience with strong ownership and emotional intelligence.</li> <li>Experience in launching community initiatives (e.g., building an online forum, starting an ambassador program, creating an event series, and writing an email newsletter).</li> <li>Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible.</li> <li>Fluency in English & Arabic is a must.</li> </ul> Why Binance <ul> <li>Shape the future with the world's leading blockchain ecosystem</li> <li>Collaborate with world-class talent in a user-centric global organization with a flat structure</li> <li>Tackle unique, fast-paced projects with autonomy in an innovative environment</li> <li>Thrive in a results-driven workplace with opportunities for career growth and continuous learning</li> <li>Competitive salary and company benefits</li> <li>Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</li> </ul> Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Marketing</li> </ul> Industries <ul> <li>Technology, Information and Internet</li> </ul>

Community Manager - Levant

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
As a Culture &amp; Engagement Specialist , you will support the development and delivery of culture, engagement, wellbeing, diversity, and recognition initiatives across dnata Global. You will play a key role in helping employees understand the importance of engagement, while supporting a positive, inclusive culture aligned with dnata&rsquo;s values and strategic priorities. This role is offered on a 6-month temporary contract and supports dnata businesses internationally.
<h3 class="jobSectionHeader">In this role, you will:
</h3><ul><li>Prepare and implement culture and engagement programmes that support cultural change, employee awareness, and stakeholder buy-in across dnata businesses.
</li><li>Plan and support the effective administration of dnata&rsquo;s culture and engagement assessment tools, working with business and culture champions to achieve strong global participation.
</li><li>Create and deliver presentations, toolkits, and product demonstrations to internal stakeholders in support of culture, engagement, wellbeing, diversity, and recognition initiatives.
</li><li>Survey, analyse, and interpret engagement and culture data, using market research and benchmarking to evaluate programme effectiveness.
</li><li>Provide guidance and support to HR and business stakeholders on interpreting results and translating insights into meaningful corrective actions.
</li><li>Contribute to the development, coordination, and implementation of action plans in partnership with the Diversity, Wellbeing and Culture Engagement Lead for dnata International.
</li><li>Support the design, development, and delivery of workshops, learning resources, and practical toolkits that promote dnata&rsquo;s culture, diversity, wellbeing, and recognition agenda.
</li><li>Provide consulting, training, and coaching support to employees and leaders on engagement, wellbeing, and diversity topics.
</li><li>Conduct ongoing research and continuous learning to recommend innovative engagement and wellbeing solutions aligned with global best practices.
</li><li>Monitor and analyse data related to engagement, diversity, inclusion, and wellbeing initiatives, providing insights and reports to support strategic decision-making.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5><h3 class="jobSectionHeader">To be considered for the role, you must meet the below requirements:
</h3><ul><li>Bachelor&rsquo;s degree in Human Resource Management, Organisational Behaviour, Psychology, or a related discipline.
</li><li>Demonstrated experience in a Culture, Engagement, Organisational Development, or Human Resources role.
</li><li>Strong understanding of employee engagement, culture change, diversity &amp; inclusion, wellbeing, and recognition frameworks.
</li><li>Experience supporting or administering engagement or culture surveys, including analysis, reporting, and interpretation of results.
</li><li>Strong analytical skills, with the ability to translate data into practical, business-focused action plans.
</li><li>Confident communication, presentation, and facilitation skills, with the ability to engage and influence stakeholders across the organisation.
</li><li>Ability to collaborate effectively across geographies, cultures, and functions in a matrixed environment.
</li><li>Highly organised, adaptable, and comfortable managing multiple initiatives in a fast-paced setting. 
</li></ul> 
<h3 class="jobSectionHeader">You&rsquo;ll have an edge if you have:
</h3><ul><li>Experience supporting global or multi-country culture and engagement initiatives.
</li><li>Exposure to large, complex, or international organisations.
</li><li>Experience designing or delivering workshops, toolkits, or learning interventions related to culture, wellbeing, or engagement.
</li><li>Confidence consulting with senior stakeholders and guiding leaders on interpreting engagement data.
</li><li>Experience working in aviation, travel, logistics, hospitality, or operational environments.
</li><li>An agile, innovative mindset with the ability to adapt and thrive in a changing environment. 
</li></ul> 
At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. If you&rsquo;re looking for a meaningful opportunity to contribute to culture and engagement at a global level, apply today and join our team.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div></div>

Culture & Engagement Specialist

Marriott International

<div>Additional Information 
Job Number25204820 
Job CategoryHuman Resources 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Housing and Engagement Manager

Swiss Hospitality

<div><h3 class="jobSectionHeader">Role Overview</h3>
We are seeking a proactive, relationship-driven Community &amp; Business Development Manager to manage and grow our business community, lead member engagement, and support commercial activities including sales coordination, deal management, and partnership development.
This role sits at the intersection of community management, client relationships, and business growth. The successful candidate will act as the primary point of contact for community members and clients, ensure a high-quality engagement experience, activate the community through structured activities, and contribute directly to revenue generation by supporting lead management, upselling, and partnership opportunities.
The role requires a confident self-starter who can take ownership, operate independently, and manage relationships end-to-end in a fast-moving environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
1. Community &amp; Member Management<ul><li>Act as the main point of contact for business community members and client accounts</li><li>Onboard new members and ensure a smooth integration into the community</li><li>Maintain strong, ongoing relationships to drive engagement, satisfaction, and retention</li><li>Understand member needs and proactively connect them with relevant opportunities</li></ul>
2. Activities, Events &amp; Engagement<ul><li>Plan, coordinate, and support community activities such as networking events, workshops, roundtables, and meetups</li><li>Drive participation and interaction within the community to strengthen relationships and collaboration</li><li>Represent the community at external events and industry gatherings when required</li></ul>
3. Sales Support &amp; Deal Coordination<ul><li>Support the sales process by qualifying leads, managing follow-ups, and coordinating deal progress</li><li>Identify upselling and cross-selling opportunities within the existing community and client base</li><li>Assist with proposal preparation, pricing coordination, and closing discussions as needed</li><li>Ensure smooth handover and alignment between community, sales, and operations</li></ul>
4. Business Development &amp; Partnerships<ul><li>Identify potential partners, collaborators, and strategic opportunities within and beyond the community</li><li>Build and maintain relationships with key stakeholders, decision-makers, and partners</li><li>Support the development of partnership initiatives that add value to the community and business</li></ul>
5. Account Management, Reporting &amp; Operations<ul><li>Manage multiple accounts and relationships simultaneously with strong attention to detail</li><li>Track member interactions, leads, and deals using CRM or internal systems</li><li>Provide regular updates and insights on community health, engagement, and commercial opportunities</li><li>Coordinate internally to ensure member needs, activities, and deals are executed smoothly</li></ul>
Who We&rsquo;re Looking For<ul><li>A strong communicator with excellent interpersonal, presentation, and networking skills</li><li>Relationship-focused, with a clear commercial and business-growth mindset</li><li>Comfortable supporting sales activities and managing deal-related coordination</li><li>Highly organized, proactive, and capable of managing multiple priorities</li><li>Independent and confident in taking ownership of day-to-day operations</li></ul>
Requirements<ul>
<li>
Based in Dubai and available for full-time work</li>
<li>1&ndash;3+ years of experience in community management, client relations, account management, sales support, or business development</li>
<li>Excellent communication skills in English (Arabic is a strong advantage)</li>
<li>Proven experience managing client portfolios, communities, or business relationships</li>
<li>Comfortable working independently and meeting engagement and commercial targets</li>
<li>Strong negotiation, problem-solving, and relationship-building skills</li>
<li>Experience using CRM or tracking tools is an advantage</li></ul></div>

Community Manager

Pet Watch App

<div>
 
 
 About Pet Watch&nbsp;
 
 
 
 At Pet Watch,&nbsp;we're&nbsp;building more than just an app;&nbsp;we're&nbsp;nurturing a thriving community where pet owners and pet sitters connect through trust, transparency, and shared love for animals. Our mission is to make every pet care experience safe, seamless, and "pawsitively" excellent for everyone involved.&nbsp;
 
 
 &nbsp;&nbsp;
 
 
 
 The Role&nbsp;
 
 
 
 We're&nbsp;looking for a
 
 Customer Retention Manager
 
 who will be the heartbeat of our user engagement strategy.&nbsp;You'll&nbsp;play a vital role in keeping our existing community members happy, active, and engaged with the Pet Watch app. This&nbsp;isn't&nbsp;just&nbsp;about&nbsp;metrics;&nbsp;it's&nbsp;about building lasting relationships with pet parents and pet sitters who trust us with their furry family members.&nbsp;
 
 
 Reporting to:&nbsp;Managing Director&nbsp;
 
 
 Working closely with: Account Management Team, Event Manager, Marketing Manager&nbsp;
 
 
 &nbsp;&nbsp;
 
 
 
 Responsabilities
 
 
 
 Keep Our Community Engaged &amp; Coming Back&nbsp;
 
 <ul>
 <li>
 Develop and execute creative retention strategies that keep pet owners and pet sitters actively using the app.&nbsp;
 </li>
 <li>
 Identify&nbsp;users at risk of becoming inactive and implement proactive re-engagement campaigns&nbsp;
 </li>
 <li>
 Design and launch "welcome back" initiatives to bring dormant users back into the Pet Watch family&nbsp;
 </li>
 <li>
 Monitor user behavior patterns to understand what keeps our community members happy and booki.ng&nbsp;
 </li>
 </ul>
 
 Drive Bookings &amp; App Activity&nbsp;
 
 <ul>
 <li>
 Create&nbsp;targeted campaigns to increase the&nbsp;retention and&nbsp;frequency of bookings among existing users&nbsp;
 </li>
 <li>
 Work with the account management team to&nbsp;identify&nbsp;opportunities for upselling&nbsp;additional&nbsp;services&nbsp;
 </li>
 <li>
 Develop seasonal promotions and loyalty programs that reward our most active community members.&nbsp;
 </li>
 <li>
 Track key retention metrics (booking frequency, user lifetime value, churn rate) and translate insights into action&nbsp;
 </li>
 </ul>
 
 Build Meaningful Connections&nbsp;
 
 <ul>
 <li>
 Craft personalized communication strategies across email, push notifications, in-app messaging, and&nbsp;WhatsApp&nbsp;
 </li>
 <li>
 Develop customer journey maps and create touchpoints that delight users at every stage&nbsp;
 </li>
 <li>
 Gather and act on user feedback to continuously improve the retention experience&nbsp;
 </li>
 <li>
 Create content that celebrates our community's success stories and strengthens emotional connections&nbsp;
 </li>
 </ul>
 
 Collaborate Across Teams&nbsp;
 
 <ul>
 <li>
 Partner with the account management team to ensure seamless support for existing users&nbsp;
 </li>
 <li>
 Work with the event manager to create community-building experiences that boost loyalty&nbsp;
 </li>
 <li>
 Coordinate with the marketing manager to align retention efforts with broader growth strategies&nbsp;
 </li>
 <li>
 Share insights with the product team to enhance features that drive repeated usage&nbsp;
 </li>
 </ul>
 
 Test, Learn, and Optimize&nbsp;
 
 <ul>
 <li>
 A/B test messaging, offers, and campaign timings to discover what resonates most&nbsp;
 </li>
 <li>
 Analyze retention data to&nbsp;identify&nbsp;trends and opportunities for improvement.&nbsp;
 </li>
 <li>
 Build automated retention workflows that nurture users without overwhelming them
 </li>
 <li>
 Stay updated on industry best practices and bring fresh ideas to the table.le&nbsp;
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For&nbsp;
 
 
 
 
 Must-Haves:&nbsp;
 
 
 <ul>
 <li>
 Experience in customer retention, lifecycle marketing, CRM, or community management&nbsp;
 </li>
 <li>
 Proven&nbsp;track record&nbsp;of reducing churn and increasing customer lifetime value&nbsp;
 </li>
 <li>
 Experience with marketing automation tools and CRM platforms&nbsp;
 </li>
 <li>
 Strong analytical skills with the ability to turn data into actionable strategies&nbsp;
 </li>
 <li>
 Excellent written communication skills with a warm, friendly tone&nbsp;
 </li>
 <li>
 Understanding of mobile app user behavior and engagement metrics&nbsp;
 </li>
 <li>
 Self-starter mentality with the ability to manage multiple projects independently&nbsp;
 </li>
 </ul>
 
 
 Great to Have:
 
 &nbsp;
 
 <ul>
 <li>
 Experience in the pet industry or a passion for animal welfare&nbsp;
 </li>
 <li>
 Knowledge of digital marketing best practices&nbsp;
 </li>
 <li>
 Familiarity with push notification platforms and in-app messaging tools&nbsp;
 </li>
 <li>
 Experience with customer feedback tools and user research&nbsp;
 </li>
 <li>
 Background in building loyalty programs or referral initiatives&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Your Personality:&nbsp;
 
 
 <ul>
 <li>
 Empathetic &ndash; You genuinely care about making users feel valued and heard&nbsp;
 </li>
 <li>
 Creative &ndash; You love finding innovative ways to surprise and delight people&nbsp;
 </li>
 <li>
 Data-driven &ndash; You make decisions based on insights, not assumptions&nbsp;
 </li>
 <li>
 Solution-oriented &ndash; You see challenges as opportunities to improve&nbsp;
 </li>
 <li>
 Collaborative &ndash; You thrive working with different teams toward a common goal&nbsp;
 </li>
 <li>
 Pet lover &ndash; Bonus points if&nbsp;you're&nbsp;already part of our furry-friend-loving community!&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Why Join Pet Watch?&nbsp;
 
 
 
 At Pet Watch,&nbsp;you'll&nbsp;be joining a team that genuinely cares about making a difference in the lives of pets and their humans. We value:&nbsp;
 
 <ul>
 <li>
 Trust &amp; Safety:&nbsp;We're&nbsp;committed to building the safest pet care platform in the UAE&nbsp;
 </li>
 <li>
 Community First: Every decision we make prioritizes our users' happiness&nbsp;
 </li>
 <li>
 Transparency: We believe in open communication and honest relationships&nbsp;
 </li>
 <li>
 Innovation:&nbsp;We're&nbsp;always looking for better ways to serve our community&nbsp;
 </li>
 <li>
 Growth: We invest in our team's professional development and celebrate wins together&nbsp;
 </li>
 <li>
 What Success Looks Like&nbsp;
 </li>
 </ul>
 
 
 
 
 
 In your first&nbsp;90 days,&nbsp;you will:&nbsp;
 
 
 
 Month 1: Learn our platform inside-out, analyze current retention data, and build relationships with key stakeholders&nbsp;
 
 
 Month 2: Launch your first re-engagement campaign and implement quick-win retention improvements&nbsp;
 
 
 Month 3: Develop a comprehensive retention roadmap and show measurable improvements in user activity&nbsp;
 
 
 
 
 
 
 Within your first year, we expect you to:&nbsp;
 
 
 <ul>
 <li>
 Reduce user churn by 20%&nbsp;
 </li>
 <li>
 Increase booking frequency among existing users by 30%&nbsp;
 </li>
 <li>
 Build and launch a successful loyalty program that users love&nbsp;
 </li>
 <li>
 Become the go-to expert on our user community's needs and behaviors&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Ready to Join Our Pack?&nbsp;
 
 
 
 If you're excited about building meaningful relationships with our pet-loving community and creating retention strategies that actually drive results, we'd love to hear from you!&nbsp;
 
 
 Apply now and help us keep our community connected, one paw at a time.&nbsp;
 
 
 
 
 
 
 Pet Watch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Whether&nbsp;you're&nbsp;a cat person, dog person, or love all animals equally,&nbsp;you'll&nbsp;find a home here!
 
 &nbsp;
 
</div>

Customer Retention Manager

ROMISHOME

Job SummaryWe are looking for a creative and pet-loving Social Media Specialist to manage and grow our doggy kennel&rsquo;s online presence. The role focuses on creating engaging content, increasing brand visibility, generating leads, and building a loyal pet-parent community across social media platforms.Key ResponsibilitiesContent Creation &amp; Management<ul><li>Plan, create, and publish daily content (photos, videos, reels, stories) featuring dogs, activities, grooming, boarding, and happy customers</li><li>Write engaging captions, hashtags, and CTAs tailored to pet parents</li><li>Ensure all content reflects the brand&rsquo;s tone, values, and quality standards</li><li>Coordinate photo/video shoots at the kennel</li></ul>Social Media Platforms<ul><li>Manage accounts on Instagram, Facebook, TikTok, and YouTube Shorts</li><li>Schedule posts using tools like Meta Business Suite or similar</li><li>Monitor trends and viral formats in the pet industry and adapt content accordingly</li></ul>Community Engagement<ul><li>Respond promptly to comments, DMs, and inquiries</li><li>Engage with followers, pet influencers, and local pet communities</li><li>Handle basic customer queries and route leads to the sales/operations team</li></ul>Growth &amp; Lead Generation<ul><li>Grow followers organically and through collaborations</li><li>Run and optimize paid social media ads (optional but preferred)</li><li>Promote offers, packages, seasonal campaigns, and events</li><li>Track leads generated through social media</li></ul>Analytics &amp; Reporting<ul><li>Monitor performance metrics (reach, engagement, followers, leads)</li><li>Prepare weekly/monthly performance reports</li><li>Suggest improvements based on data insights</li></ul>Collaboration<ul><li>Coordinate with kennel staff to capture daily moments and updates</li><li>Work with influencers, pet bloggers, and brand partners when required</li></ul>Required Skills &amp; QualificationsMandatory<ul><li>Proven experience as a Social Media Specialist / Manager</li><li>Strong knowledge of Instagram &amp; Facebook marketing</li><li>Excellent photo/video content sense (mobile content creation is a must)</li><li>Basic graphic/video editing skills (Canva, CapCut, InShot, etc.)</li><li>Strong English communication skills</li></ul>Preferred<ul><li>Experience in pet industry, lifestyle, or hospitality brands</li><li>Knowledge of Dubai/UAE social media trends</li><li>Paid ads experience (Meta Ads Manager)</li><li>Influencer marketing experience</li></ul>Personal Traits<ul><li>Genuine love for dogs and animals</li><li>Creative, energetic, and detail-oriented</li><li>Quick learner and trend-focused</li><li>Comfortable interacting with customers and pets on-site</li></ul>Working Conditions<ul><li>On-site presence required for content creation</li><li>Flexible working hours based on content needs and events</li><li>Weekend availability preferred (high engagement days)</li></ul>KPIs (Performance Indicators)<ul><li>Monthly follower growth</li><li>Engagement rate</li><li>Leads and inquiries generated</li><li>Content consistency and quality</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Social Media Specialist

Explore 2625+ Community engagement manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.