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quality review and audit analyst - uae national Jobs in Dubai

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compliance analyst

The University of Manchester - Dubai

<div>
 
 
 Overall, Purpose of the Job
 
 
 
 The Institutional Data &amp; Regulatory Compliance Analyst is responsible for the administration, governance, quality, and integration of institutional data systems at UoM-Dubai. The role provides dedicated ownership of all regulatory data reporting requirements, including MoHESR and KHDA obligations, with particular focus on:
 
 
 &bull;&nbsp;&nbsp;HEDB/CHEDS dataset preparation, validation, and submission across all reporting cycles
 
 
 &bull;&nbsp;&nbsp;OBEF KPI data collection, calculation, evidence compilation, and submission across all 24 KPIs spanning Employment Outcomes, Learning Outcomes, Industry Collaboration, Research Outcomes, Reputation, and Community Engagement
 
 
 &bull;&nbsp;&nbsp;&nbsp;API integration readiness for the transition from portal-based HEDB submission to MoHESR's master API framework
 
 
 &bull;&nbsp;&nbsp;&nbsp;Effective administration of Educore and related institutional applications
 
 
 &bull;&nbsp;&nbsp;&nbsp;Supporting institutional compliance with CAA, MoHESR, and KHDA requirements
 
 
 &nbsp;
 
 
 This role is critical as MoHESR transitions to an outcome-based evaluation model assessed across 24 KPIs, requiring sustained, specialist data ownership that cannot be absorbed within existing operational roles.
 
 
 
 
 
 Key Responsibilities
 
 <ol>
 <li>
 
 OBEF Data Management and KPI Reporting
 
 </li>
 </ol>
 
 The postholder will take lead responsibility for OBEF data collection, calculation, and submission across all six pillars:
 
 
 &bull;&nbsp;&nbsp;Coordinate and validate data for all 24 OBEF KPIs at institutional and programmatic level, including Employment Rate, Retention Rate (FYR), Assessment Quality Review, Work Placement Participation, Joint Industry Courses, Publication Ratio, International Accreditation Status, and Community Engagement indicators
 
 
 &bull;&nbsp;Manage rolling calculation cycles &mdash; 3-year rolling averages for employment and retention KPIs; 5-year averages for research and collaboration KPIs; cumulative totals for IP and research impact
 
 
 &bull;&nbsp;Coordinate graduate employment tracking processes including the 12-month post-graduation employment survey, internship-to-employment conversion rates, and relevant job classification in line with MoHESR definitions
 
 
 &bull; Maintain KPI evidence packages including employer feedback forms, work placement completion records, micro credential and professional license registers, student satisfaction data, and industry contribution records
 
 
 &bull; Prepare OBEF scorecard submissions and support institutional and programmatic performance monitoring against OBEF thresholds
 
 
 &bull;&nbsp;Liaise with academic and professional services teams to collect, validate, and reconcile OBEF data inputs across faculties and support functions
 
 
 
 
 
 
 2.HEDB / CHEDS Regulatory Reporting
 
 
 
 
 &bull;
 
 Coordinate the preparation, validation, and submission of all HEDB datasets required by MoHESR across reporting cycles, including student enrolment, academic outcomes, graduation, and research data
 
 
 &bull;&nbsp;Manage CHEDS-to-HEDB transition workflows and ensure submission readiness in line with MoHESR's evolving portal requirements
 
 
 &bull;&nbsp;Validate HEDB datasets for completeness, accuracy, and consistency with institutional records held in Educore and related systems
 
 
 &bull;&nbsp;Maintain submission logs, data quality records, and audit trails for all HEDB reporting cycles
 
 
 &bull;&nbsp;Monitor MoHESR portal updates, deadline schedules, and data specification changes and ensure timely institutional responses
 
 
 &bull;&nbsp;Support CAA reporting obligations that draw on overlapping HEDB data sources
 
 
 
 
 
 
 3.Application and System Administration
 
 
 
 &bull;&nbsp;Manage the day-to-day administration of Educore and other relevant institutional applications, including user access, role-based permissions, and validation rules
 
 
 &bull;&nbsp;Monitor system functionality, data integrity, and operational performance across institutional data platforms
 
 
 &bull;&nbsp;Coordinate system updates, testing, enhancements, and release of new functionality with vendors and internal stakeholders
 
 
 &bull;&nbsp;Support issue resolution and escalation relating to application performance and data system functionality
 
 
 &bull;&nbsp;&nbsp;Maintain Educore data configurations to support OBEF and HEDB data extraction workflows
 
 
 &nbsp;
 
 
 
 4.API Integration and Technical Readiness
 
 &nbsp;
 
 
 &nbsp;&bull;&nbsp;Lead institutional readiness for MoHESR's transition from HEDB portal submission to master API-based data exchange, coordinating endpoint mapping, testing, and implementation activities
 
 
 &bull;&nbsp;Support KHDA API integration requirements, including technical coordination, data mapping, and post-implementation monitoring
 
 
 &bull;&nbsp;Liaise with Home Campus IT, MoHESR technical teams, KHDA API teams, and Educore to ensure system-to-system data exchange is accurate, secure, and compliant
 
 
 &bull;&nbsp;Document institutional data architecture, API workflows, system interfaces, and integration arrangements
 
 
 &bull;&nbsp;&nbsp;Support pilot testing, rollout, and post-implementation monitoring of new integrations
 
 
 
 
 
 
 5.Data Quality, Validation, and Reconciliation
 
 
 
 &bull;&nbsp;Carry out data validation, reconciliation, and quality assurance checks across Educore, HEDB, OBEF datasets, and supporting evidence registers
 
 
 &bull;&nbsp;Identify data gaps, inconsistencies, and quality issues and coordinate corrective actions with relevant teams
 
 
 &bull;&nbsp;Maintain data quality logs, issue registers, and improvement action records
 
 
 &bull;&nbsp;Support standardization of reporting processes to reduce reliance on manual workarounds and ad hoc data extractions
 
 
 &bull;&nbsp;Develop and maintain data dictionaries, reporting logic documentation, and KPI calculation guides aligned to MoHESR OBEF definitions
 
 
 
 
 
 
 6.Stakeholder Liaison and Regulatory Coordination
 
 
 
 &bull;&nbsp;Act as the primary operational point of contact for data systems, OBEF reporting, HEDB submissions, and API integration matters
 
 
 &bull;&nbsp;Liaise with MoHESR data and technical teams, KHDA regulatory and API teams, CAA, Educore, and Home Campus IT
 
 
 &bull;&nbsp;Coordinate technical clarifications, regulatory follow-up actions, and issue resolution with external stakeholders in a timely and professional manner
 
 
 &bull;&nbsp;Ensure institutional responses to regulators and system partners are accurate, consistent, and properly documented
 
 
 
 
 
 
 7.Documentation, Audit, and Compliance Support
 
 
 
 &bull;&nbsp;Maintain up-to-date SOPs, user guides, OBEF evidence registers, HEDB submission records, integration documentation, and system administration logs
 
 
 &bull;&nbsp;Support audit readiness by ensuring availability of records, evidence trails, and compliance documentation for MoHESR, KHDA, and CAA
 
 
 &bull;&nbsp;Contribute to inspection preparation by providing clear evidence of data governance, KPI validation controls, reporting practices, and system management
 
 
 &bull;&nbsp;Support the implementation of secure and compliant data handling practices in line with institutional and Home Campus requirements
 
 
 
 
 
 
 Role Specification
 
 
 
 &nbsp;
 
 Essential Qualifications
 
 
 
 &bull;&nbsp;Bachelor&rsquo;s degree in information systems, Data Management, Computer Science, Business Information Systems, or a related field
 
 
 
 
 
 
 Essential Knowledge and Experience
 
 
 
 &bull;&nbsp;Experience administering institutional applications, databases, or student information systems
 
 
 &bull;&nbsp;Experience in data reporting, validation, reconciliation, and quality assurance
 
 
 &bull;&nbsp;Experience working with complex datasets, multi-cycle reporting requirements, and cross-functional stakeholders
 
 
 &bull;&nbsp;Experience coordinating with internal and external technical teams, vendors, or service providers
 
 
 &bull;&nbsp;Understanding of system integrations, APIs, and data workflows
 
 
 &bull;&nbsp;Experience maintaining system documentation, audit trails, and operational records
 
 
 &bull;&nbsp;Strong working knowledge of Excel and data reporting tools
 
 
 
 
 
 
 Desirable Knowledge and Experience
 
 
 
 &bull;&nbsp;Experience within UAE higher education or another regulated sector
 
 
 &bull;&nbsp;Familiarity with MoHESR regulatory frameworks, including OBEF (24-KPI framework), HEDB/CHEDS submission processes, and CAA reporting requirements
 
 
 &bull;&nbsp;Understanding of OBEF KPI definitions, data sources, calculation methodologies, and evidence requirements across all six pillars (Employment, Learning, Industry Collaboration, Research, Reputation, Community Engagement)
 
 
 &bull;&nbsp;Familiarity with KHDA regulatory reporting and API integration frameworks
 
 
 &bull;&nbsp;Experience working with dashboard reporting, compliance monitoring, or institutional data governance frameworks
 
 
 &bull;&nbsp;Experience supporting role-based access controls, Row-Level Security, or similar access management arrangements
 
 
 &bull;&nbsp;Familiarity with Educore or comparable student records and compliance platforms
 
 
 &bull;&nbsp;Understanding of MoHESR's transition from portal-based HEDB submission to master API integration
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 &bull;&nbsp;Strong analytical and problem-solving skills with the ability to interpret complex regulatory data requirements
 
 
 &bull; High attention to detail and accuracy in data validation and reporting
 
 
 &bull;&nbsp;Ability to manage multiple reporting cycles, deadlines, and priorities simultaneously
 
 
 &bull;&nbsp;Strong communication and stakeholder management skills across operational, technical, and regulatory functions
 
 
 &bull;&nbsp;Ability to translate technical data issues into clear operational and regulatory language
 
 
 &bull;&nbsp;Strong organizational skills and ability to maintain accurate records, evidence registers, and documentation
 
 
 &bull;&nbsp;Professional judgement, discretion, and accountability in handling institutional data
 
 
 
 
 
 
 Key Regulatory Context
 
 
 rameworkelevance to This Role
 
 
 
 
 OBEF (MoHESR)
 
 
 
 24 KPIs across 6 pillars. Institutional and programmatic scoring. Rolling 3- and 5-year calculations. Transitioning to master API submission.
 
 
 
 HEDB / CHEDS
 
 
 
 MoHESR's Higher Education Database. Multi-cycle student data submissions covering enrolment, outcomes, and graduation. Feeds directly into OBEF KPI calculations.
 
 
 
 KHDA
 
 
 
 Dubai regulator. API integration and institutional dashboard reporting. Requires dedicated technical and data liaison.
 
 
 
 CAA
 
 
 
 Commission for Academic Accreditation. Accreditation and quality reporting that draws on overlapping OBEF and HEDB data sources.
 
 
 
 Master API
 
 
 
 MoHESR's long-term data submission infrastructure replacing HEDB portal and CAA manual submissions. Requires institutional API readiness and integration coordination.
 
</div>

Institutional Data Regulatory Compliance Analyst

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
Job Description
Excited to grow your career?
We value our talented employees, and whenever possible, help to grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! We are looking for experienced talent interested in AML-KYC space. AML is a key risk area for all banks and this role provides lots of learning related to AML guidelines, policies and procedures.
-
The Consumer Business AML KYC Analyst is an intermediate-level position, responsible for Anti-Money Laundering (AML) transaction monitoring and KYC (Know Your Client) program at Citi.
Responsibilities:
<ul><li>Review and approve client profile reviews completed by Makers, ensuring all customer information, supporting documentation, and KYC records comply with applicable local regulations, Citi policies, and KYC standards before case closure.</li>
<li>Perform quality oversight of transaction monitoring activities, review MIS outputs for accuracy and completeness, and contribute to quality governance discussions to drive consistent application of standards.</li>
<li>Validate and challenge the implementation of technology enhancements, policy updates, and regulatory changes by reviewing gap analyses, impact assessments, and stakeholder communications to ensure effective execution.</li>
<li>Review and provide oversight on process automation initiatives and the implementation of new or revised policies, procedures, and controls, ensuring adherence to governance requirements and operational readiness.</li>
<li>Conduct independent post-execution quality reviews, data profiling assessments, remediation validations, and control effectiveness reviews to identify risks, ensure compliance, and drive sustainable corrective actions.</li>
<li>Review capacity planning metrics, time-and-motion study outputs, and resource utilization analyses to ensure appropriate workload management and operational efficiency.</li>
<li>Review and approve procedural documentation and updates, ensuring alignment with current regulatory requirements, Citi policies, and operational best practices.</li>
<li>Validate and approve daily operational MIS and monthly management reports, ensuring accuracy, completeness, data integrity, and timely delivery to stakeholders.</li>
<li>Identify quality, control, and process gaps through ongoing reviews and provide recommendations to enhance productivity, strengthen controls, and improve operational effectiveness.</li>
<li>Act as a Subject Matter Expert (SME) and provide guidance, coaching, and constructive feedback to Makers and stakeholders on KYC requirements, quality expectations, and regulatory obligations.</li>
<li>Ensure adherence to Citi's risk and control framework by appropriately escalating issues, validating corrective actions, maintaining strong compliance standards, and promoting accountability across the team.</li>
<li>Exercise independent judgment when reviewing complex cases, ensuring risks are appropriately assessed, documented, and escalated in accordance with Citi policies and regulatory requirements.</li>
</ul>Role Qualifications:
<ul><li>Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management</li>
<li>Ability to support and obtain buy-in from others and lead by example of high performance.</li>
<li>Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms</li>
<li>Excellent time management skills</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Basic project participation experience</li>
</ul>Knowledge/Experience:
<ul><li>Experience with contributing to a collaborative environment through knowledge sharing and mutual respect.</li>
<li>Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures.</li>
<li>Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client life cycle.</li>
<li>Understanding of the inter-dependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types.</li>
<li>Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues.</li>
</ul>Skills:
<ul><li>Proficient Microsoft Office user (i.e., Excel, PowerPoint) and ability to perform moderately complex queries.</li>
<li>Excellent communication and presentation skills</li>
<li>Strong multitasking skills and attention to detail.</li>
</ul>Education:
Bachelor's degree/University degree. AML-KYC related certification would be an advantage.
-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Operations - Services
-
<h2 class="jobSectionHeader">Job Family:</h2>
Business KYC
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

KYC Operations Senior Analyst (UAE Nationals Only)

Emirates Islamic

<div>To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
Responsible to handle queries related to PSB segment and provide timely response to Compliance, Governance and EI legal.
<ul><li>Gathering all the information and sharing the consolidated response with COMPLIANCE &amp; GOVERNANCE
</li><li>Provide the required Payment documentation and answers to the questions from the customer within given TAT
</li><li>Retrieve all the information as requested by authorities and share the consolidated response with in given timelines
</li><li>Ensure adherence to COMP policies, practices and processes.
</li><li>Identify gaps and provide solutions to resolve issues
</li><li>Review and escalate issues of non-compliance
</li><li>Collecting the modernized customer&rsquo;s information/ Documents and sharing with HRAR and COMP team
</li><li>Updating the current customer&rsquo;s data to know the exact profile
</li><li>Support the implementation of COMP/Governance policies, practices and processes.
</li><li>Prepare and Issuance of Customer&rsquo;s Exit letters under Compliance Concerns.
</li><li>Ensuring the Accounts are closed after given notice period 
</li></ul>Job Skills &amp; Qualifications:
<ul><li>High School /Diploma Degree in relevant field
</li><li>Ability to plan and prioritize projects and schedules to meet deadlines and objectives.
</li><li>Attention to detail, data analytical skills with ability to problem solving.
</li>UAE National with Family Book 
<li>
 </li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Business Support Analyst (UAE Nationals Only)

News Corp

<div><div>About Us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Investor&rsquo;s Business Daily, Factiva, Dow Jones Risk &amp; Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role:
An intelligence analyst working on Dragonfly's MENA desk. This is a full-time, permanent position, based in Dubai. The analyst is contracted to work 40 hours a week, though additional work may be occasionally required depending on specific projects or international travel. The analyst will report to the MENA desk lead. The MENA is responsible for Dragonfly's coverage which provides anticipatory security and strategic intelligence for global businesses and international organisations. As with all our roles our hybrid working policy applies.
You Will:
<ul><li>Your primary responsibility as MENA Analyst is to conduct desk-based open source research, production of political, security and geopolitical risk assessments, human source cultivation and development in the relevant markets.
</li><li>You will prepare and deliver reports, presentations and briefings providing briefings to clients and other audiences.
</li><li>You will provide responsive customer service and develop positive working relationships with clients and prospects as well as advocate for the Dragonfly brand
</li><li>You will develop and maintain our resources, including human intelligence sources, subcontractors, data feeds and open source networks.
</li><li>You may also have responsibility for mentoring and/or managing other analysts or researchers.
</li></ul>You Have:
<ul><li>3-5 years of experience in working in security analysis, political risk research or crisis risk management
</li><li>Sound analytical knowledge about political and security developments in the MENA region
</li><li>Experience in providing responsive customer service and maintaining positive working relationships with clients and prospects
</li><li>You are honest and curious, able to make analytical judgements based on evidence and reason, without concerns about being proven wrong
</li><li>Knowledge of regional languages is desirable
</li></ul>Our Benefits
<ul><li>Comprehensive Healthcare Plans
</li><li>Paid Time Off
</li><li>Retirement Plans
</li><li>Comprehensive Insurance Plans
</li><li>Lifestyle programs &amp; Wellness Resources
</li><li>Education Benefits
</li><li>Family Care Benefits &amp; Caregiving Support
</li><li>Commuter Transit Program
</li><li>Subscription Discounts
</li><li>Employee Referral Program
</li></ul>Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put &quot;Reasonable Accommodation&quot; in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Data &amp; AI
Job Category: Data Analytics/Warehousing &amp; Business Intelligence
Union Status:
Non-Union role
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest newsgathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America&rsquo;s largest newspaper by paid circulation; Barron&rsquo;s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk &amp; Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Req ID: 53910</div></div><div></div>

Associate Analyst MENA

Berkeley me

Senior Finance AnalystLocation: Dubai, United Arab Emirates (In-Person) Employment Type: Full-TimeCompany OverviewBerkeley Middle East is looking for an experienced and detail-oriented Senior Finance Analyst to support strategic financial planning and business decision-making. The successful candidate will be responsible for financial analysis, budgeting, forecasting, performance reporting, and identifying opportunities to improve financial efficiency. This role requires a highly analytical professional with strong commercial acumen and the ability to transform financial data into actionable business insights.Key Responsibilities<ul><li>Prepare financial models, forecasts, budgets, and variance analyses.</li><li>Analyze financial performance and provide recommendations to improve profitability.</li><li>Develop monthly, quarterly, and annual management reports.</li><li>Monitor key financial metrics and identify trends affecting business performance.</li><li>Support strategic planning, business cases, and investment analysis.</li><li>Ensure accuracy and integrity of financial data and reporting.</li><li>Collaborate with cross-functional teams to support operational and financial objectives.</li><li>Assist with audits, compliance requirements, and process improvement initiatives.</li><li>Provide senior management with data-driven financial insights for decision-making.</li></ul>Required Skills<ul><li>Strong expertise in financial analysis, budgeting, forecasting, and reporting.</li><li>Advanced proficiency in Microsoft Excel, financial modelling, and data analysis.</li><li>Knowledge of IFRS, financial reporting standards, and corporate finance principles.</li><li>Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.</li><li>Strong analytical, critical thinking, and problem-solving skills.</li><li>Excellent communication and presentation abilities.</li><li>High attention to detail with the ability to manage multiple priorities.</li></ul>Preferred Experience<ul><li>Bachelor's degree in Finance, Accounting, Economics, or a related field (Master's degree is an advantage).</li><li>Professional qualification such as ACCA, CPA, CMA, CIMA, or CFA is highly preferred.</li><li>Minimum 5&ndash;7 years of experience in financial analysis, planning, or corporate finance.</li><li>Experience working within multinational organizations or diversified business groups is preferred.</li><li>Proven ability to provide strategic financial insights that support business growth.</li></ul>Why Join Berkeley Middle East?<ul><li>Join a growing international organization with exciting career opportunities.</li><li>Work on strategic financial projects that directly influence business success.</li><li>Collaborate with experienced professionals in a dynamic and innovative environment.</li><li>Enjoy continuous learning, professional development, and long-term career growth.</li></ul>Apply NowInterested candidates are invited to submit their application through our careers portal:https://berkeleyme.com/apply-for-jobs/Work Location: In person

Senior Finance Analyst

BigData Technology Solutions

L3 IT Security Engineer _M365Location: DubaiJob OverviewWe are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.Key Responsibilities<ul><li>Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.</li><li>Threat Hunting &amp; Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.</li><li>Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.</li><li>Automation &amp; Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced PowerShell modules to automate incident remediation and policy enforcement.</li><li>Architecture &amp; Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.</li><li>Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team</li><li>Device &amp; Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune</li><li>Auditing &amp; Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs</li><li>Mentorship &amp; Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.</li><li>KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.</li><li>Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.</li></ul>Certifications<ul><li>Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).</li><li>Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.</li></ul>Application Question(s):<ul><li>What is your notice period to join?</li><li>What is your expected salary in AED?</li><li>How many years of work experience do you have in operating as a Tier 3 engineer in an M365 environment?</li><li>Do you have hands-on experience working with Kusto Query Language?</li><li>Are you certified in Cybersecurity Architect Expert (SC-100) or Security Operations Analyst Associate (SC-200)?</li><li>Do you have valid certification in Cisco-CCNP?</li><li>Are you with hands-on experience - Ivanti Patch Management, Microsoft Intune, Microsoft Defender, and DLP tools?</li><li>Are you certified with Microsoft Security Administrator or CompTIA Security+?</li></ul>Work Location: In person

L3 IT Security Engineer_M365

Aspen Pharma Group

<div>
 
 Job Purpose:
 
 
 
 The
 
 Group Administrator: Regulatory and Quality Applications
 
 is an operational role in the Group Digital Technology team, responsible for providing day-to-day application support, issue resolution, and user assistance for the Regulatory and Quality Application which includes primarily
 
 Veeva
 
 and related systems like Esko Pulse, TVT, Argus PV and Track wise Digital. This role is support-focused, ensuring that Regulatory Affairs teams can operate efficiently and in compliance using the Regulatory IT platforms. The Administrator acts as a first line of support for users, manages incidents, service requests and changes, coordinates with internal Regulatory Application Analyst / Specialist, Internal IT Teams and Vendor (like Veeva) for issue escalation, and plays a critical role in maintaining system stability and user satisfaction. Basic Veeva system configuration and reporting skills are essential.
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Life Sciences, or related field.
 </li>
 <li>
 ITIL Foundation (a plus).
 </li>
 <li>
 Veeva Vault certification (required).
 </li>
 <li>
 3+ years administering Regulatory, Quality, or other GxP‑validated systems.
 </li>
 <li>
 Strong knowledge of GxP / CSV / 21 CFR Part 11
 </li>
 <li>
 Experience supporting one or more of the following highly desirable:
 </li>
 <li>
 eQMS platforms (Veeva QMS)
 </li>
 <li>
 RIMS systems
 </li>
 <li>
 Document Control systems (SharePoint DMS, Veeva Qdocs, OpenText)
 </li>
 <li>
 Audit &amp; Compliance applications
 </li>
 <li>
 Experience maintaining validated systems (URS, IQ/OQ/PQ, trace matrices).
 </li>
 <li>
 Familiarity with workflow design, role‑based security, reporting tools, and configuration rules
 </li>
 <li>
 Strong understanding of GxP requirements, data integrity, ALCOA+, and validation processes.
 </li>
 <li>
 Experience analysing and interpreting regulatory guidelines and applying them to system operations.
 </li>
 <li>
 Strong knowledge of role-based access administration and security controls.
 </li>
 <li>
 Application configuration, workflow administration, and user access management.
 </li>
 <li>
 Incident, problem, change, and request management using ITIL frameworks.
 </li>
 <li>
 Strong analytical and troubleshooting capability for application and workflow issues.
 </li>
 <li>
 Documentation discipline, including SOPs, work instructions, validation artefacts, and system logs.
 </li>
 <li>
 Ability to work collaboratively with Quality, Regulatory, and cross-functional stakeholders.
 </li>
 <li>
 Strong analytical and methodical problem‑solving skills.
 </li>
 <li>
 High attention to detail and disciplined approach to documentation and configuration control.
 </li>
 <li>
 Excellent communication skills, particularly in translating system concepts into business language.
 </li>
 <li>
 Ability to remain calm and effective under pressure or audit conditions.
 </li>
 <li>
 Proactive, collaborative, and committed to continuous improvement.
 </li>
 <li>
 High level of accountability and ownership of allocated tasks.
 </li>
 <li>
 Deep understanding of Regulatory Affairs and Quality Management processes.
 </li>
 <li>
 Knowledge of eQMS, RIMS, Document Control, and Audit &amp; Compliance systems.
 </li>
 <li>
 Strong understanding of validation lifecycle, SOP standards, and compliance frameworks.
 </li>
 <li>
 Knowledge of integration patterns between enterprise systems (e.g., Veeva, SAP, Argus).
 </li>
 <li>
 Understanding of electronic records/e-signature regulations and data integrity requirements.
 
 
 </li>
 </ul>
 
 KPA:
 
 
 
 
 Application Support and Troubleshooting
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd line support for users of the Regulatory applications, E.g. Registrations, Submissions, Archive, CRM and Safety.
 </li>
 <li>
 Monitor support queues, investigate and resolve incidents, log service requests, and ensure timely follow-up and closure.
 </li>
 <li>
 Troubleshoot common issues such as document upload failures, user access problems, metadata mismatches, and workflow errors.
 </li>
 <li>
 Ensure SLAs are met, and tickets are closed on time (Incidents, Requests, Change &amp; Problem)
 </li>
 <li>
 Ensure Problem Management is followed, and RCA is provided for major &amp; recurring incidents
 </li>
 <li>
 Follow GxP &amp; CSV methods and ensure system stays in validated state with no deviations
 
 
 </li>
 </ul>
 
 User Access Management
 
 
 
 <ul>
 <li>
 Manage user onboarding/offboarding, access rights, and role-based permissions in compliance with internal SOPs.
 </li>
 <li>
 Assist with system audits of user access and role reviews to ensure regulatory compliance.
 
 
 </li>
 </ul>
 
 Incident Management &amp; Escalation
 
 
 
 <ul>
 <li>
 Collaborate with other team members, management, and service providers to escalate and resolve complex technical issues.
 </li>
 <li>
 Track and manage open issues using ticketing tools (e.g., ServiceNow), ensuring timely updates and user communication.
 
 
 </li>
 </ul>
 
 System Monitoring &amp; Maintenance
 
 
 
 <ul>
 <li>
 Perform daily health checks and monitor system performance to ensure uptime and data integrity.
 </li>
 <li>
 Track usage metrics, system logs, and user behaviour to proactively identify potential issues.
 
 
 </li>
 </ul>
 
 Documentation &amp; Training
 
 
 
 <ul>
 <li>
 Maintain system support documentation including troubleshooting guides, FAQ articles, and job aids.
 </li>
 <li>
 Assist in user training sessions and creation of quick reference materials to improve adoption and reduce support requests.
 
 
 </li>
 </ul>
 
 Release Readiness &amp; Testing
 
 
 
 <ul>
 <li>
 Review release notes (E.g. Veeva Release notes) and assist in testing new features and updates.
 </li>
 <li>
 Support quarterly releases by validating critical functionality and reporting potential issues before go-live.
 
 
 </li>
 </ul>
 
 Continuous Improvements
 
 
 
 <ul>
 <li>
 Collect feedback from end-users to identify pain points and suggest system enhancements.
 </li>
 <li>
 Participate in projects related to system upgrades, enhancements, or integrations (e.g., with Argus, ERP, or EDMS systems).
 
 
 </li>
 </ul>
 #NB
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Group Administrator: Regulatory and Quality Applications

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