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senior quality assurance engineer Jobs in Dubai

senior quality assurance engineer

quality assurance manager

Marriott International

<div>Additional Information 
Job Number26094272 
Job CategoryProcurement, Purchasing, and Quality Assurance 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
Essential Experience
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
Desirable Experience
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul>
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
</li></ul><ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul>
Executing Quality Training Programs
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul>
Managing Quality Tools
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul>
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.). 
</li></ul>
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div>

Mgr-Quality and L&D

<div>Additional Information 
Job Number26094272 
Job CategoryProcurement, Purchasing, and Quality Assurance 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
Essential Experience
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
Desirable Experience
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul> 
CORE WORK ACTIVITIES 
Managing Quality Assurance Goals
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li></ul>
<ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul> 
Executing Quality Training Programs
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul> 
Managing Quality Tools
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Quality and Training - The St. Regis Downtown Dubai

SearchPlus HR

<div>We are seeking an experienced and dedicated Nurse Manager to join a reputed hospital or healthcare facility in the UAE.
The successful candidate will be responsible for overseeing nursing operations, managing nursing teams, maintaining high standards of patient care, and ensuring efficient clinical and administrative processes.
Key Responsibilities<ul><li>
Lead, supervise, and coordinate nursing teams across assigned departments.</li><li>
Ensure high standards of patient care, safety, and clinical quality.</li><li>
Develop staff schedules, manage staffing requirements, and allocate nursing resources effectively.</li><li>
Monitor nursing performance and support staff development.</li><li>
Conduct performance evaluations and identify training and development needs.</li><li>
Ensure compliance with hospital policies, clinical protocols, and infection-control standards.</li><li>
Monitor patient-care outcomes and implement quality-improvement initiatives.</li><li>
Coordinate with physicians, department heads, and other healthcare professionals.</li><li>
Manage nursing documentation, reports, and operational records.</li><li>
Address patient and staff concerns professionally and efficiently.</li><li>
Support recruitment, onboarding, orientation, and retention of nursing staff.</li><li>
Participate in audits, accreditation activities, and quality-assurance programs.</li><li>
Ensure effective utilization of nursing supplies, equipment, and resources.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Nursing (BSN/BSc Nursing) or equivalent qualification.</li><li>
Master&rsquo;s degree in Nursing, Healthcare Management, or a related field is an advantage.</li><li>
Minimum 5 years of relevant nursing experience, with previous supervisory or management experience.</li><li>
Strong leadership and team-management skills.</li><li>
Excellent knowledge of nursing practices, patient safety, and quality standards.</li><li>
Experience in hospital operations and multidisciplinary healthcare environments.</li><li>
Strong communication, organizational, and problem-solving skills.</li></ul> 

Benefits 
<ul><li>
Performance-based incentives where applicable.</li><li>
Medical insurance.</li><li>
Annual leave and paid holidays.</li><li>
Annual air ticket/flight allowance as per employment package.</li><li>
Visa and relocation support as applicable.</li><li>
Professional development and career growth opportunities.</li><li>
Opportunity to work with reputed healthcare organizations in the UAE.</li></ul></div>

Nurse Manager in a Leading Healthcare Facility

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Convivial Management Consultancies

Position: Project ManagerLocation: United Arab EmiratesIndustry: Hospitality | Restaurants | Food &amp; Beverage (F&amp;B)Employment Type: Full-TimeExperience Required: 5&ndash;10 YearsAbout the RoleWe are seeking an experienced and results-driven Project Manager to oversee the complete lifecycle of new restaurant outlet development across the UAE. The successful candidate will be responsible for managing projects from planning and execution through to final handover, ensuring each outlet is delivered on time, within budget, and to the highest quality standards.The ideal candidate will have extensive experience in restaurant or hospitality fit-out projects, excellent stakeholder management skills, and a strong understanding of UAE regulatory requirements.Key Responsibilities<ul><li>Lead end-to-end project management for new restaurant outlet openings.</li><li>Develop detailed project plans, schedules, budgets, and execution strategies.</li><li>Coordinate with consultants, architects, contractors, suppliers, and government authorities.</li><li>Supervise all fit-out activities, including:</li><li>Civil works</li><li>MEP (Mechanical, Electrical &amp; Plumbing)</li><li>Interior fit-outs</li><li>Commercial kitchen equipment installation</li><li>Ensure compliance with UAE regulations, authority approvals, permits, and documentation.</li><li>Monitor project timelines, quality standards, budgets, and project risks.</li><li>Manage project costs and ensure delivery within approved budgets.</li><li>Conduct regular site inspections and monitor contractor performance.</li><li>Prepare and present progress reports to senior management.</li><li>Coordinate with Operations, Procurement, HR, and other internal departments to ensure smooth outlet launch readiness.</li><li>Resolve project issues proactively to minimize delays and operational impact.</li><li>Ensure successful testing, commissioning, and project handover.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Civil Engineering, Architecture, Construction Management, Project Management, or a related discipline.</li><li>5&ndash;10 years of proven experience in project management within the restaurant, hospitality, retail, or commercial fit-out industry.</li><li>Demonstrated experience managing multiple fit-out projects simultaneously.</li><li>Strong understanding of restaurant construction, interior fit-outs, MEP systems, and commercial kitchen installations.</li><li>Sound knowledge of UAE authority approvals, building regulations, and compliance procedures.</li><li>Experience in contractor and vendor management.</li><li>Proficiency in project management software (MS Project), Microsoft Excel, and reporting tools.</li><li>PMP or equivalent Project Management certification will be an added advantage.</li><li>Valid UAE Driving License is preferred.</li></ul>Key Skills &amp; Competencies<ul><li>Project Planning &amp; Execution</li><li>Budget &amp; Cost Control</li><li>Contract &amp; Vendor Management</li><li>Fit-Out Project Management</li><li>Risk Assessment &amp; Mitigation</li><li>Stakeholder Management</li><li>Team Leadership &amp; Coordination</li><li>Time Management &amp; Multitasking</li><li>Problem Solving &amp; Decision Making</li><li>Excellent Communication &amp; Negotiation Skills</li><li>Quality Assurance &amp; Compliance</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work with a rapidly expanding hospitality group</li><li>Dynamic, collaborative, and professional work environment</li><li>Career growth and advancement opportunities</li><li>Exposure to high-impact hospitality development projects across the UAE</li><li>Preferred Candidate Profile</li></ul>The ideal candidate is a proactive and detail-oriented Project Manager with a successful track record of delivering restaurant or hospitality fit-out projects. They should possess strong leadership abilities, excellent coordination skills, and the capability to manage multiple stakeholders while ensuring timely project completion and operational readiness.To Apply Send your resume to 0545926273Pay: AED15,000.00 - AED20,000.00 per monthWork Location: In person

Project Manager - Fit out F&B Industry

Project Manager

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Technical Delivery Manager is responsible for the end-to-end execution and successful handover of large-scale enterprise IT projects, focusing on systems integration, networking, and security solutions. Drawing on a deep technical background in these domains, this role provides strategic leadership to a multidisciplinary engineering team, ensuring that all client engagements are delivered on time, within budget, and to the highest quality standards, directly impacting on the profitability and reputation of the Digital Services division.
DUTIES &amp; RESPONSIBILITIES<ul><li>
Lead, mentor, and manage a cross-functional technical team consisting of system administrators, network engineers, applications and cybersecurity professionals to execute complex IT projects.</li><li>
Define and enforce robust delivery methodologies, governance frameworks, and quality assurance processes for all customer-facing engagements.</li><li>
Act as the primary executive escalation point for critical project roadblocks, ensuring swift technical and commercial resolution while maintaining high customer satisfaction.</li><li>
Partner closely with Pre-Sales and Sales teams to ensure smooth transitions from proposal and pipeline stages into active delivery, validating scope, timelines, and resource requirements.</li><li>
Oversee capacity planning, resource allocation, and utilization tracking to minimize bench costs and optimize department productivity.</li></ul> 
Qualifications 
Education<ul><li>
Bachelor's degree in Computer Science, Information Technology, or related engineering field.</li><li>
Master's degree or MBA; advanced technical certifications (e.g., CISSP, CCNP). (Desired)</li></ul>
Experience<ul><li>
10+ years in IT project delivery with 5+ years in a leadership role managing systems, networks, and security teams.</li><li>
15+ years of experience, including a proven track record of delivering multi-million dollar enterprise IT projects. (Desired)</li></ul> 

Additional Information 
<ul><li>
Deep understanding of IT infrastructure (networks, security, systems), stakeholder management and vendor negotiation.</li><li>
Advanced knowledge of ITIL, PMP/Agile frameworks, and enterprise managed services architecture.</li></ul><div></div>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Technical Delivery Manager

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