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quality assurance manager

Sharafi Group Investments

We are looking for an experienced and meticulous Quality Assurance Manager to join our team in Dubai. The primary focus of this role is to ensure that every project in the construction and fit-out industry adheres to our strict brand guidelines, quality standards, and specifications. The successful candidate will implement robust quality control processes that guarantee cost-cutting measures never result in sub-par quality, protecting our reputation for excellence and delivering consistently outstanding project outcomes that is the basis of our brand promise.This is a critical role that requires deep expertise in construction and fit-out quality management, a sharp eye for detail, the ability to enforce uncompromising standards across all project phases while collaborating effectively with project teams, contractors, consultants, and clients and the capacity to understand and adhere to the DNA of our brands, and strong commercial awareness.Key responsibilities1. Ensure quality adherenceDevelop, implement, and continuously improve comprehensive quality assurance systems, processes, and checklists tailored to construction and fit-out projects.Ensure every project strictly adheres to company brand guidelines, approved design specifications, material standards, and finish requirements from concept through handover.Actively monitor and control cost-saving and value-engineering measures to ensure they do not compromise quality, workmanship, durability, or brand promise to customers.2. Oversee execution quality on siteConduct systematic site inspections, quality audits, and progressive checks at key stages of construction and fit-out works to identify defects early and prevent rework.Review and approve materials, mock-ups, samples, workmanship, and finishes against approved benchmarks, drawings, and brand standards before installation or sign-off.3. Cross-functional quality managementCollaborate closely with project managers, site engineers, contractors, consultants, and internal design/operations teams to uphold quality without delaying delivery.Represent the company in quality-related meetings with clients, consultants, authorities, and at project progress reviews as required.4. ReportingIssue quality reports, lead root-cause analysis, and drive timely corrective and preventive actions with both internal project teams and external subcontractors.Prepare clear, professional quality reports, inspection records, snag lists, and handover documentation that meet client and company requirements.Maintain accurate, auditable quality documentation, photographic records, and digital archives for all projects.5. Champion the quality and brand ethos across the organizationLead quality induction, toolbox talks, and training sessions for site teams and subcontractors to embed a culture of quality and brand compliance.RequirementsProven track record of delivering QA/QC on complex or high-specification residential, commercial, hospitality, or retail fit-out projects where brand standards and finish quality are non-negotiable for high-end projects and brands.Demonstrable experience ensuring cost-control and value-engineering measures never result in compromised quality, materials, or workmanship.In-depth knowledge of brand guideline enforcement, material and finish specifications, mock-up approvals, snagging processes, and client handover standards in fit-out projects.Strong commercial acumen with the ability to understand project budgets, tender specifications, and the commercial impact of quality decisions.Excellent inspection, auditing, analytical, and problem-solving skills with a zero-tolerance mindset for sub-standard work.Strong leadership, communication, and interpersonal skills; able to influence contractors, site teams, and stakeholders while maintaining professional relationships.Proficiency in quality management systems, inspection tools, and project documentation platforms.Valid UAE driving license preferred (frequent site visits required).Qualifications &amp; ExperienceBachelor&rsquo;s degree in Civil Engineering, Architecture, Construction Management, Building Surveying, or a related discipline. Professional certifications in Quality Management are highly desirable.Minimum 6-8 years of progressive experience in Quality Assurance / Quality Control within the construction, fit-out, or high-end interior fit-out industry, preferably in the UAE (Dubai experience strongly preferred).Key skills &amp; competenciesQuality management systems, ISO 9001, and construction QA/QC best practicesStrict brand guideline and specification complianceConstruction and high-end fit-out quality control (materials, finishes, workmanship, detailing)Cost-quality balance and oversight of value engineering without quality lossSite inspection, auditing, snagging, and non-conformance managementCross-functional collaboration and stakeholder influenceClear technical report writing and documentation excellenceExceptional attention to detail and uncompromising commitment to qualityKnowledge of UAE construction regulations, local market practices, and industry standardsWork Location: In person

Quality Assurance Manager

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.
This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.
This is more than a housekeeping leadership role.
InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.<h2 class="jobSectionHeader">
Why This Role Matters</h2>
Luxury begins with exceptional housekeeping.
As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.
Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.<h2 class="jobSectionHeader">
Lead the Standards That Define Luxury</h2>
You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.
From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.<h2 class="jobSectionHeader">
What We'll Support You to Do</h2><ul><li>Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.</li><li>Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.</li><li>Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.</li><li>Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.</li></ul><h2 class="jobSectionHeader">
The Gig</h2>
Reporting directly to the Cluster General Manager &amp; Director of Rooms, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.<ul><li>The Opportunity: Lead one of the property's most visible operational departments within a luxury residential hospitality environment.</li><li>The Strategy: Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.</li><li>The Impact: Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.</li></ul>
You will collaborate closely with Front Office, Engineering, Food &amp; Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.<h2 class="jobSectionHeader">
Stay Human</h2>
At InterContinental, hospitality is about people.
This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.<h2 class="jobSectionHeader">
Your Day-to-Day</h2>
No two days are the same; your responsibilities will include, but are not limited to:<h3 class="jobSectionHeader">
Housekeeping Operations</h3><ul><li>Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.</li><li>Ensure all areas consistently meet InterContinental brand standards and luxury expectations.</li><li>Conduct regular inspections and implement quality improvement initiatives.</li><li>Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.</li><li>Coordinate deep cleaning and preventive housekeeping programs.</li></ul><h3 class="jobSectionHeader">
Leadership &amp; Team Development</h3><ul><li>Lead, motivate, coach, and develop housekeeping colleagues and supervisors.</li><li>Recruit, onboard, train, and retain high-performing team members.</li><li>Conduct performance evaluations and support career development planning.</li><li>Foster a positive, inclusive, and service-focused team culture.</li><li>Promote employee engagement and recognition initiatives.</li></ul><h3 class="jobSectionHeader">
Guest Experience</h3><ul><li>Ensure guest rooms are prepared to the highest standards prior to arrival.</li><li>Respond promptly and professionally to guest feedback and housekeeping requests.</li><li>Support VIP arrivals, long-stay guests, and special requests.</li><li>Partner with Front Office to deliver seamless arrival and departure experiences.</li><li>Drive continuous improvement through guest satisfaction feedback.</li></ul><h3 class="jobSectionHeader">
Operational &amp; Financial Management</h3><ul><li>Prepare departmental schedules aligned with business demands.</li><li>Manage departmental budgets while maintaining productivity and service quality.</li><li>Monitor linen, uniforms, guest supplies, and housekeeping inventories.</li><li>Control departmental expenses and minimize waste.</li><li>Ensure effective purchasing and inventory management processes.</li></ul><h3 class="jobSectionHeader">
Cross-Department Collaboration</h3><ul><li>Work closely with Front Office, Engineering, Security, Laundry, and Food &amp; Beverage teams.</li><li>Coordinate room availability and maintenance priorities.</li><li>Support major events, VIP visits, and operational projects.</li><li>Ensure effective communication across all operational departments.</li></ul><h3 class="jobSectionHeader">
Quality, Safety &amp; Compliance</h3><ul><li>Maintain compliance with IHG brand standards, policies, and operating procedures.</li><li>Ensure compliance with health, safety, hygiene, and security regulations.</li><li>Lead housekeeping audits and quality assurance inspections.</li><li>Maintain accurate departmental documentation and operational reports.</li><li>Promote sustainability initiatives and environmentally responsible housekeeping practices.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2><ul><li>Outstanding cleanliness and quality inspection scores.</li><li>High guest satisfaction relating to housekeeping services.</li><li>Strong colleague engagement and team retention.</li><li>Effective departmental cost control and productivity performance.</li><li>Excellent collaboration across operational departments.</li><li>Consistent compliance with IHG luxury brand standards.</li></ul><h2 class="jobSectionHeader">
Who This Role Is Perfect For</h2><ul><li>Experienced housekeeping leader passionate about luxury hospitality.</li><li>Inspirational people manager committed to developing high-performing teams.</li><li>Operationally focused professional with strong commercial awareness.</li><li>Detail-oriented leader who drives quality and consistency.</li><li>Collaborative manager who builds strong cross-functional relationships.</li><li>Service-focused hospitality professional who leads by example.</li></ul><h2 class="jobSectionHeader">
What We Need From You</h2>
Ideally, you bring some (or all) of the following:<h3 class="jobSectionHeader">
Education</h3><ul><li>Degree or Diploma in Hospitality Management or related field preferred.</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>Minimum 5&ndash;7 years of progressive Housekeeping leadership experience.</li><li>Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.</li><li>Experience managing large housekeeping teams and departmental budgets.</li><li>Strong knowledge of Opera PMS and housekeeping management systems.</li><li>GCC/UAE hospitality experience preferred.</li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>Exceptional leadership and people development skills.</li><li>Strong organisational and operational management abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>High attention to detail and commitment to quality.</li><li>Financial and commercial awareness.</li><li>Ability to perform effectively in a dynamic luxury hospitality environment.</li><li>Passion for continuous improvement and service excellence.</li></ul><h2 class="jobSectionHeader">
What You Can Expect from Us</h2>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We foster a culture of trust, support, and acceptance&mdash;always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.
We know that to work well, we need to feel well&mdash;both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.<h2 class="jobSectionHeader">
Ready to Lead Housekeeping Excellence?</h2>
If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.
Join us and help shape exceptional luxury residential experiences in Dubai&mdash;where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Housekeeping Manager at InterContinental Residences Dubai Business Bay

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
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 Salary: AED 6,500 (All-Inclusive)
 
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 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

CALO

<div><h4 class="jobSectionHeader">About Calo</h4>
Calo is on a mission to make healthy easy. Through technology, data, and operational excellence, we make healthy eating more accessible by delivering high-quality meals at scale. Our teams work together to create seamless customer experiences while continuously improving the way we operate across our markets.<h4 class="jobSectionHeader">
Role Overview</h4><h5 class="jobSectionHeader">
The Assistant Operations Manager is responsible for overseeing the day-to-day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellence across quality, food safety, speed, cost efficiency, and customer satisfaction.</h5>
This role partners closely with Production, Quality Assurance, Supply Chain, Planning, Customer Experience, and People teams to drive continuous improvement, optimize operational performance, and develop high-performing frontline teams<h4 class="jobSectionHeader">
Key Responsibilities</h4><h5 class="jobSectionHeader">
Operational Excellence</h5><ul><li>
Oversee the daily execution of kitchen production, dispatch, and logistics operations to ensure operational efficiency and service excellence.</li><li>
Ensure production plans are executed accurately while maintaining quality, food safety, and delivery timelines.</li><li>
Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints.</li><li>
Ensure Standard Operating Procedures (SOPs) are consistently followed across all operational areas.</li><li>
Allocate manpower effectively based on production forecasts and business demand.</li><li>
Identify operational bottlenecks and implement sustainable process improvements.</li><li>
Support operational readiness duFring peak demand periods and business growth.</li><li>
Drive operational consistency across shifts while maintaining high service standards.</li><li>
Monitor equipment functionality and coordinate maintenance to minimize downtime.</li><li>
Partner with Planning and Supply Chain teams to ensure smooth production flow and resource availability.</li></ul><h5 class="jobSectionHeader">
Quality, Food Safety &amp; Compliance</h5><ul><li>
Ensure compliance with all food safety, hygiene, and regulatory requirements.</li><li>
Act as a key stakeholder in maintaining HACCP standards across operations.</li><li>
Support internal and external food safety audits and ensure corrective actions are implemented.</li><li>
Drive a culture of food safety and operational discipline across all teams.</li><li>
Investigate operational incidents and implement preventive actions where required.</li><li>
Partner closely with the Quality Assurance team to maintain the highest product quality standards.</li></ul><h5 class="jobSectionHeader">
Customer Experience</h5><ul><li>
Ensure operational execution consistently meets customer expectations for quality, accuracy, and delivery.</li><li>
Investigate operational issues contributing to customer complaints and implement corrective actions.</li><li>
Collaborate with Customer Experience teams to identify recurring issues and improve service performance.</li></ul><h5 class="jobSectionHeader">
Financial &amp; Operational Performance</h5><ul><li>
Support the achievement of operational budget targets through effective labor planning and cost management.</li><li>
Monitor operational expenses, labor productivity, food waste, and packaging waste while identifying improvement opportunities.</li><li>
Participate in forecasting activities and resource planning based on expected business volumes.</li><li>
Ensure accurate inventory management and support month-end stock counts.</li><li>
Drive initiatives that improve operational efficiency while maintaining quality standards.</li></ul><h5 class="jobSectionHeader">
Leadership &amp; People Management</h5><ul><li>
Lead, coach, and develop frontline teams to build a high-performance culture.</li><li>
Provide regular coaching, performance feedback, and development opportunities.</li><li>
Support recruitment, onboarding, and training of new team members.</li><li>
Conduct performance reviews and contribute to succession planning.</li><li>
Promote employee engagement, accountability, and continuous learning.</li><li>
Foster a collaborative, inclusive, and safety-first working environment.</li></ul><h5 class="jobSectionHeader">
Continuous Improvement</h5><ul><li>
Analyze operational data to identify trends and improvement opportunities.</li><li>
Lead and support continuous improvement initiatives that enhance productivity, quality, and customer satisfaction.</li><li>
Participate in operational projects, process optimization initiatives, and new product or process implementations.</li><li>
Support the rollout of new technologies, systems, and operational processes.</li></ul><h4 class="jobSectionHeader">
General Responsibilities</h4><ul><li>
Ensure compliance with all company policies, procedures, and operational standards.</li><li>
Maintain a safe working environment by promoting health and safety best practices.</li><li>
Build strong collaborative relationships with cross-functional stakeholders.</li><li>
Demonstrate flexibility and adaptability in response to changing business needs.</li><li>
Perform additional duties as assigned by the Operations Manager.</li></ul><h4 class="jobSectionHeader">
Success Measures</h4>
Success in this role will be measured through:<ul><li>
Operational efficiency and productivity</li><li>
Food quality consistency</li><li>
Order accuracy</li><li>
On-time dispatch and delivery readiness</li><li>
Food safety audit performance</li><li>
Customer complaint reduction</li><li>
Labor productivity</li><li>
Waste reduction</li><li>
Team engagement and retention</li><li>
Continuous improvement initiatives delivered</li></ul><h4 class="jobSectionHeader">
Ideal Candidate</h4><h5 class="jobSectionHeader">
Qualifications</h5><ul><li>
Bachelor's degree in Food Science, Food Technology, Industrial Engineering, Operations Management, Supply Chain, Manufacturing Engineering, or a related field.</li><li>
HACCP certification or an equivalent food safety qualification is preferred.</li><li>
5&ndash;7+ years of experience in food production, manufacturing, cloud kitchens, FMCG, or large-scale F&amp;B operations.</li><li>
At least 2 years of experience leading frontline operational teams.</li><li>
Experience managing high-volume operations with a strong focus on quality, food safety, and operational excellence.</li><li>
Experience driving process improvements and operational efficiencies is highly desirable.</li></ul><h5 class="jobSectionHeader">
Knowledge &amp; Competencies</h5><ul><li>
Strong leadership and people management skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strong analytical skills with the ability to interpret operational data and make data-driven decisions.</li><li>
Strong problem-solving and decision-making capabilities.</li><li>
Excellent planning, organization, and execution skills.</li><li>
Ability to prioritize and perform effectively in a fast-paced, high-growth environment.</li><li>
Proficiency in Microsoft Office and operational management systems; experience with ERP, WMS, or production planning systems is an advantage.</li><li>
Strong understanding of operational excellence, food safety standards, and continuous improvement principles.</li></ul><h5 class="jobSectionHeader">
Personality</h5><ul><li>
Leads by example and builds trust across teams.</li><li>
Takes ownership and demonstrates accountability.</li><li>
Proactive with a solution-oriented mindset.</li><li>
Adaptable and resilient in a fast-paced, evolving environment.</li><li>
Collaborative team player who builds strong cross-functional relationships.</li><li>
Committed to developing and coaching high-performing teams.</li><li>
Driven by continuous improvement and operational excellence.</li><li>
Demonstrates professionalism, integrity, and a customer-first mindset.</li></ul><h4 class="jobSectionHeader">
What Makes Someone Successful in This Role</h4><ul><li>
Leads by example and builds trust across teams.</li><li>
Makes data-driven decisions while balancing operational priorities.</li><li>
Takes ownership and proactively solves problems.</li><li>
Drives accountability and develops high-performing teams.</li><li>
Thrives in a fast-paced, evolving environment and embraces continuous improvement.</li></ul></div>

Assistant Operations Manager

McDermott

<div>Job Overview:
The Senior QHSES Assurance Specialist uses best practices and knowledge of internal or external issues to improve the QHSES Assurance discipline within McDermott. They will act as a resource for colleagues with less experience and share their conceptual and practical expertise related to the QHSES Assurance discipline. They solve complex problems and use discipline-specific knowledge to improve their products or services. The Senior QHSES Assurance Specialist impacts a range of customer, operational, project, or service activities with the QHSES Assurance team and other related teams and ensures that they work within the appropriate guidelines and policies.</div>
 <div><div>Our ingenuity fuels daily life. Together, we&rsquo;ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
 
 
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.</div></div>
 <div>Key Tasks and Responsibilities:
<ul><li>Support the development and establishment of the new management system
</li><li>Partner with Functional Process Subject Matter Experts to drive major Quality Systems initiatives
</li><li>Identify and work with Quality Directors to resolve complex issues that have implications beyond the functional area
</li><li>QC system attribute for the documents to ensure quality reporting from the system
</li><li>Assist Functional Process Subject Matter Experts in the withdrawal of legacy practices from existing systems
</li><li>Administer training for new team members
</li><li>Participate in the design, implementation, and enforcement of company document templates for the development or revision of all documents
</li><li>Interface with Functional Process Subject Matter Experts and advice on best practices for the creation of documents and organization within the management system
</li><li>Report and status progress as required by the execution plan and requested by Management
</li><li>Demonstrate solid and consistent communication within and across functions, with the ability to persuade staff to change their way of working to incorporate quality management methods
</li><li>Plan, develop, organize, write, and edit engineering and company procedures and other related documents
</li><li>Analyze the documents to maintain the continuity of the style of content
</li><li>Suggest modifications to documents to make them easier to understand
</li><li>Manage updates and revisions to technical literature
</li><li>Perform quality check of documents with an emphasis on sentence structure, grammar, and spelling
</li><li>Prepare and review procedures and work instructions
</li><li>Provide project bids support related to quality upon request
</li><li>Perform audits (internal and external) as per plan monthly &amp; report timely results /reports
</li><li>Oversee the KPI, QI, and Performance Quality process, trend analysis, and initiate ground-level documentation and understanding for benchmarking and lessons learned within the operating units Analyze trends and measured data to assist in setting targets, future planning, and establishing action plans for improvement and effective follow-up to verify compliance
</li><li>Lead and perform RCA for quality-related issues</li></ul></div>
 <div>Essential Qualifications and Education:
<ul><li>Bachelor&rsquo;s Degree in a relevant field of study
</li><li>8+ years of relative industry experience related to EPC construction or fabrication
</li><li>Ability to work as a team member as well as act as a team leader
</li><li>Ability to understand and positively respond to organizational demands in a continuously changing business environment
</li><li>Demonstrate strong decision-making skills
</li><li>Strong analytical and organizational skills for evaluating trending data
</li><li>Must have strong interpersonal skills to work with other departments in a tactful and effective manner
</li><li>Communication and presentation skills, both written and spoken
</li><li>Computer literate in Microsoft programs: Word, Visio, PowerPoint, and Excel
</li><li>Strong attention to detail
</li><li>Skilled at prioritization and multi-tasking
</li><li>Able to write in explanatory and procedural styles for multiple audiences
</li><li>Document Management is a plus
</li><li>Competent in dealing with a variety of variables in situations where only limited standardization may exist
</li><li>Possesses a strong understanding of Lean/Continuous Improvement concepts, principles, and practice
</li><li>ISO9001, AS9100, AS9110, or other globally recognized Quality Management Systems Internal Auditor training preferred
</li><li>Translate concepts and information into simplified written and visual instruction or training material. Uses stakeholder feedback to modify and improve solutions
</li>Strong ability to communicate at all levels within the organization and the ability to summarize and explain complex technical situations 
<li>
</li></ul>#LI-JG2</div>

Senior QHSES Assurance Specialist (Procurement Quality - Mechanical)

Larsen & Toubro

<div>
 
 Job Description: Civil Construction Manager &ndash; Substation Projects (UAE)
 
 ???
 
 
 
 Position Title:
 
 Civil Construction Manager
 
 
 
 Project Type:
 
 Electrical Substation Projects (132kV / 220kV / 400kV / Distribution Substations)
 
 
 
 Location:
 
 United Arab Emirates
 
 
 
 Reporting To:
 
 Project Manager / Project Director
 
 
 <ul>
 <li>
 Job Purpose ? The Civil Construction Manager is responsible for leading and managing all civil construction activities for electrical substation projects across the UAE. The role ensures that civil works such as control buildings, transformer foundations, cable trenches, roads, drainage systems, and associated infrastructure are executed safely, efficiently, and in compliance with project specifications, authority regulations, and project timelines.
 
 
 </li>
 </ul>
 The Civil Construction Manager oversees site engineers, supervisors, subcontractors, and planning teams, ensuring effective coordination between civil, electrical, mechanical, and commissioning teams. The position requires extensive experience in substation civil works, strong leadership skills, and familiarity with UAE utility authority requirements such as TRANSCO, ADDC, AADC, DEWA, SEWA, and EtihadWE.
 
 B. Site Management &amp; Supervision
 
 
 C. Coordination with Project Stakeholders ?
 
 
 D. Schedule &amp; Progress Monitoring ?
 
 
 E. Quality Assurance &amp; Control ?
 
 
 F. Health, Safety &amp; Environmental Compliance ?
 
 
 3. Scope of Civil Works in Substation Projects ?
 
 
 
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 Key Responsibilities ??A. Project Planning &amp; Execution
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 Lead the planning and execution of all civil construction activities.
 </li>
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 Review project drawings, specifications, and contract requirements.
 </li>
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 Develop construction strategies and execution plans.
 </li>
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 Ensure alignment of civil works with overall project schedule.
 </li>
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 Monitor project milestones and ensure timely completion.
 </li>
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 Coordinate mobilization of manpower, equipment, and materials.
 </li>
 <li>
 Implement construction methodologies for substation works.
 </li>
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 Ensure readiness for electrical equipment installation.
 </li>
 <li>
 Manage multiple civil teams across substation sites.
 </li>
 <li>
 Supervise site engineers, foremen, and subcontractors.
 </li>
 <li>
 Ensure proper sequencing of construction activities.
 </li>
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 Monitor productivity and optimize resource utilization.
 </li>
 <li>
 Conduct regular site inspections.
 </li>
 <li>
 Ensure compliance with approved drawings and method statements.
 </li>
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 Resolve site-related technical and execution issues.
 </li>
 <li>
 Control subcontractor performance and progress.
 </li>
 <li>
 Coordinate with Project Manager for execution strategy.
 </li>
 <li>
 Liaise with consultants for approvals and inspections.
 </li>
 <li>
 Coordinate with electrical construction team for interface works.
 </li>
 <li>
 Work with procurement team for timely material delivery.
 </li>
 <li>
 Coordinate with QA/QC team for inspections and quality compliance.
 </li>
 <li>
 Interface with HSE team for safety implementation.
 </li>
 <li>
 Participate in client progress meetings.
 </li>
 <li>
 Coordinate with survey team for layout and verification.
 </li>
 <li>
 Review and monitor detailed construction schedules.
 </li>
 <li>
 Track progress against baseline program.
 </li>
 <li>
 Identify delays and implement corrective actions.
 </li>
 <li>
 Lead recovery plans when required.
 </li>
 <li>
 Conduct weekly progress review meetings.
 </li>
 <li>
 Monitor critical path activities.
 </li>
 <li>
 Ensure achievement of project milestones.
 </li>
 <li>
 Support planning engineer in progress reporting.
 </li>
 <li>
 Ensure compliance with project specifications and authority standards.
 </li>
 <li>
 Implement quality control procedures for civil works.
 </li>
 <li>
 Review Inspection and Test Plans (ITPs).
 </li>
 <li>
 Ensure proper inspection before consultant submissions.
 </li>
 <li>
 Monitor concrete works, testing, and approvals.
 </li>
 <li>
 Ensure compliance with approved materials.
 </li>
 <li>
 Address Non-Conformance Reports (NCRs).
 </li>
 <li>
 Ensure punch list items closure.
 </li>
 <li>
 Implement project HSE requirements across all sites.
 </li>
 <li>
 Ensure safe working practices for excavation and heavy lifting.
 </li>
 <li>
 Conduct safety walkdowns.
 </li>
 <li>
 Monitor high-risk activities such as deep excavation.
 </li>
 <li>
 Ensure proper barricading and signage.
 </li>
 <li>
 Promote safety culture across workforce.
 </li>
 <li>
 Ensure compliance with UAE safety regulations.
 </li>
 <li>
 Coordinate incident investigation and reporting.
 
 
 </li>
 </ul>
 
 The Civil Construction Manager Will Oversee The Following Works
 
 
 
 <ul>
 <li>
 Substation control building construction
 </li>
 <li>
 GIS building civil works
 </li>
 <li>
 Transformer and reactor foundations
 </li>
 <li>
 Equipment plinths and support structures
 </li>
 <li>
 Cable trenches and cable basements
 </li>
 <li>
 Underground duct banks
 </li>
 <li>
 Oil containment bund walls
 </li>
 <li>
 Boundary walls and security fencing
 </li>
 <li>
 Internal asphalt and concrete roads
 </li>
 <li>
 Stormwater drainage systems
 </li>
 <li>
 Earthing pits and chambers
 </li>
 <li>
 Firefighting water tanks and reservoirs
 </li>
 <li>
 Security buildings and guard houses
 </li>
 <li>
 Gantry foundations
 </li>
 <li>
 Cable trenches crossing structures
 </li>
 <li>
 Underground utility corridors
 </li>
 <li>
 Water supply and sewer systems
 
 
 </li>
 </ul>
 
 4. Resource Management ?&zwj;??
 
 
 
 <ul>
 <li>
 Plan manpower requirements.
 </li>
 <li>
 Monitor labor productivity.
 </li>
 <li>
 Manage subcontractor deployment.
 </li>
 <li>
 Allocate construction equipment.
 </li>
 <li>
 Monitor material consumption.
 </li>
 <li>
 Control wastage.
 </li>
 <li>
 Ensure proper logistics planning.
 </li>
 <li>
 Manage multiple work fronts.
 
 
 </li>
 </ul>
 
 5. Commercial &amp; Cost Control Responsibilities ?
 
 
 
 <ul>
 <li>
 Monitor construction budget.
 </li>
 <li>
 Control material usage.
 </li>
 <li>
 Evaluate subcontractor progress for billing.
 </li>
 <li>
 Review variation works.
 </li>
 <li>
 Support claims preparation.
 </li>
 <li>
 Identify cost-saving opportunities.
 </li>
 <li>
 Monitor productivity vs cost.
 </li>
 <li>
 Assist in procurement planning.
 
 
 </li>
 </ul>
 
 6. Technical Responsibilities ?
 
 
 
 <ul>
 <li>
 Review IFC drawings and shop drawings.
 </li>
 <li>
 Validate equipment foundation levels.
 </li>
 <li>
 Ensure proper embedment installation.
 </li>
 <li>
 Monitor heavy foundation construction.
 </li>
 <li>
 Ensure correct cable trench slopes.
 </li>
 <li>
 Review concrete mix design.
 </li>
 <li>
 Verify compaction requirements.
 </li>
 <li>
 Ensure proper drainage gradients.
 </li>
 <li>
 Monitor waterproofing works.
 </li>
 <li>
 Address geotechnical challenges.
 
 
 </li>
 </ul>
 
 7. Documentation &amp; Reporting ?
 
 
 
 <ul>
 <li>
 Review daily progress reports.
 </li>
 <li>
 Prepare weekly construction reports.
 </li>
 <li>
 Monitor manpower and equipment records.
 </li>
 <li>
 Track inspection status.
 </li>
 <li>
 Maintain construction logs.
 </li>
 <li>
 Review as-built documentation.
 </li>
 <li>
 Monitor material submittals.
 </li>
 <li>
 Participate in monthly progress reporting.
 
 
 </li>
 </ul>
 
 8. Qualification Requirements ?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil Engineering.
 </li>
 <li>
 12&ndash;18 years total experience.
 </li>
 <li>
 Minimum 5&ndash;8 years in substation projects.
 </li>
 <li>
 UAE substation project experience preferred.
 </li>
 <li>
 Experience in 132kV / 220kV / 400kV substations.
 </li>
 <li>
 Knowledge of UAE authority standards.
 </li>
 <li>
 Professional certifications (preferred).
 </li>
 <li>
 UAE driving license preferred.
 
 
 </li>
 </ul>
 
 9. Skills &amp; Competencies ?
 
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Extensive knowledge of civil construction.
 </li>
 <li>
 Excellent coordination abilities.
 </li>
 <li>
 Planning and scheduling expertise.
 </li>
 <li>
 Decision-making capability.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Contractual awareness.
 </li>
 <li>
 Risk management capability.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Ability to manage multiple projects.
 
 
 </li>
 </ul>
 
 10. Software Knowledge ?
 
 
 
 <ul>
 <li>
 Primavera P6 (preferred)
 </li>
 <li>
 MS Project
 </li>
 <li>
 AutoCAD (review level)
 </li>
 <li>
 MS Excel (advanced)
 </li>
 <li>
 MS Word
 </li>
 <li>
 ERP systems
 </li>
 <li>
 Project management software
 
 
 </li>
 </ul>
 
 11. Key Performance Indicators (KPIs) ?
 
 
 
 <ul>
 <li>
 Project schedule adherence
 </li>
 <li>
 Civil milestone achievement
 </li>
 <li>
 Quality compliance
 </li>
 <li>
 Safety performance
 </li>
 <li>
 Cost control effectiveness
 </li>
 <li>
 Subcontractor productivity
 </li>
 <li>
 NCR closure rate
 </li>
 <li>
 Client satisfaction
 </li>
 <li>
 Resource utilization
 </li>
 <li>
 Timely project handover
 
 
 </li>
 </ul>
 
 12. Project Phase Responsibilities ?
 
 
 Mobilization Phase
 
 
 
 <ul>
 <li>
 Review contract documents.
 </li>
 <li>
 Develop execution strategy.
 </li>
 <li>
 Mobilize site teams.
 </li>
 <li>
 Establish site logistics.
 </li>
 <li>
 Coordinate site setup.
 
 
 </li>
 </ul>
 
 Construction Phase
 
 
 
 <ul>
 <li>
 Manage all civil activities.
 </li>
 <li>
 Monitor progress.
 </li>
 <li>
 Ensure quality compliance.
 </li>
 <li>
 Coordinate interfaces.
 </li>
 <li>
 Resolve technical issues.
 
 
 </li>
 </ul>
 
 Testing &amp; Commissioning Phase
 
 
 
 <ul>
 <li>
 Complete remaining civil works.
 </li>
 <li>
 Close punch points.
 </li>
 <li>
 Support electrical team.
 </li>
 <li>
 Ensure readiness for energization.
 
 
 </li>
 </ul>
 
 Project Close-Out
 
 
 
 <ul>
 <li>
 Finalize as-built drawings.
 </li>
 <li>
 Close NCRs.
 </li>
 <li>
 Complete documentation.
 </li>
 <li>
 Support project handover.
 </li>
 <li>
 Demobilize resources.
 
 
 </li>
 </ul>
 
 13. Experience with UAE Authorities ?
 
 
 
 
 Experience Working With The Following Authorities Is Highly Preferred
 
 
 
 <ul>
 <li>
 TRANSCO
 </li>
 <li>
 ADDC / AADC
 </li>
 <li>
 DEWA
 </li>
 <li>
 SEWA
 </li>
 <li>
 EtihadWE
 </li>
 <li>
 ADNOC Projects
 </li>
 <li>
 EWEC Infrastructure
 
 
 </li>
 </ul>
 
 14. Reporting Structure ?
 
 
 
 
 Reports To
 
 
 
 <ul>
 <li>
 Project Manager
 </li>
 <li>
 Project Director
 
 
 </li>
 </ul>
 
 Directly Supervises
 
 
 
 <ul>
 <li>
 Civil Site Engineers
 </li>
 <li>
 Civil Supervisors
 </li>
 <li>
 Foremen
 </li>
 <li>
 Subcontractors
 
 
 </li>
 </ul>
 
 Coordinates With
 
 
 
 <ul>
 <li>
 Electrical Construction Manager
 </li>
 <li>
 QA/QC Manager
 </li>
 <li>
 HSE Manager
 </li>
 <li>
 Planning Engineer
 </li>
 <li>
 Procurement Team
 </li>
 <li>
 Client / Consultant
 
 
 </li>
 </ul>
 
 15. Working Conditions ?
 
 
 
 <ul>
 <li>
 Site-based role across UAE.
 </li>
 <li>
 Outdoor work in high temperature.
 </li>
 <li>
 Multiple substation site coordination.
 </li>
 <li>
 Extended working hours during critical phases.
 </li>
 <li>
 Travel between project locations.
 
 
 </li>
 </ul>
 
 16. Career Progression ?
 
 
 
 <ul>
 <li>
 Civil Construction Manager
 </li>
 <li>
 Senior Construction Manager
 </li>
 <li>
 Project Manager
 </li>
 <li>
 Project Director
 </li>
 <li>
 Operations Manager
 </li>
 </ul>
</div>

Construction Manager - Civil

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

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