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compliance manager

HIVNOX PVT LTD

We&rsquo;re Hiring: Compliance Manager Location: Islamabad / Rawalpindi Shift: Night (US Campaigns) Company: HIVNOX At HIVNOX, we believe that success and integrity go hand in hand.We&rsquo;re looking for a Compliance Manager to uphold quality standards, ensure ethical sales practices, and guide our teams toward consistent performance excellence.Responsibilities: -Monitor calls to ensure full compliance with company and client policies. -Evaluate agent performance and share improvement feedback. -Conduct compliance trainings and refreshers. -Enforce internal policies and maintain compliance reports. -Collaborate with HR to ensure hiring standards are met.Requirements: -Strong understanding of call center compliance and QA. -Excellent analytical and communication skills. -Detail-oriented with a proactive approach. -Experience in compliance or QA (BPO preferred).Why Join HIVNOX? -Competitive salary &amp; growth opportunities. -Supportive, integrity-driven work culture. -Opportunity to make a real impact.Apply now: Send your CV to hr@hivnox.comJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Compliance Manager

Prime BPO

Head of Compliance (Inbound &amp; Outbound Services) Location: Hybrid &ndash; Head Office + key regional offices. Reports to: CEO / General Counsel.Responsibilities - Establish and maintain a compliance framework covering all inbound/outbound call&#8209;center operations, software&#8209;development, and digital&#8209;marketing services. - Monitor regulatory changes (PITB, PTA, data&#8209;protection, telecom licensing, consumer&#8209;rights, anti&#8209;money&#8209;laundering) and update policies accordingly. - Conduct regular compliance audits, risk assessments, and internal reviews; report findings to senior management and the board. - Draft and enforce SOPs for data security, privacy (GDPR, PDPA), call&#8209;recording, consent management, and quality assurance. - Liaise with regulators, auditors, and certification bodies (e.g., ISO&#8239;27001, PCI&#8239;DSS) to ensure certifications are obtained and maintained. - Create a whistle&#8209;blowing channel and oversee investigations of compliance breaches. - Provide compliance training to all staff and maintain a centralized compliance dashboard.Requirements: - 8&#8209;12&#8239;yrs compliance or legal experience, 4&#8239;+&#8239;yrs in BPO/call&#8209;center or IT services. - Certified Compliance Officer (CCO) or equivalent, law degree advantageous. - Deep familiarity with Pakistani telecom &amp; data&#8209;protection regulations and international standards (GDPR, CCPA, ISO&#8239;27001). - Experience managing multi&#8209;jurisdictional compliance programs. - Strong analytical, risk&#8209;assessment, and documentation skills.Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Head of Compliance

Cloud Rexpo Pvt. Ltd.

Department: Administration / Legal Affairs Location: Rehmanabad, Rawalpinid Employment Type: Full-Time, Rotational Shift / On-site Report to: BOD's ChairmanCloudRexpo is seeking a Retired Colonel to oversee the company&rsquo;s legal, compliance, and administrative operations. The ideal candidate will uphold the highest standards of discipline, integrity, and professionalism while ensuring all company activities are conducted in accordance with legal requirements and internal policies.This role demands a strategic thinker with strong leadership, administrative control, and legal acumen to safeguard the company&rsquo;s interests and maintain regulatory compliance.Key Responsibilities:<ul><li>Oversee and manage all legal and compliance matters within the organization.</li><li>Draft, review, and vet contracts, agreements, and official documents.</li><li>Ensure compliance with all labor laws, corporate regulations, and government requirements.</li><li>Represent the company in legal proceedings and liaise with external legal advisors.</li><li>Maintain and update the company&rsquo;s legal records, documentation, and correspondence.</li><li>Advise senior management on risk management, disciplinary procedures, and legal exposure.</li><li>Ensure proper enforcement of company policies and SOPs across all departments.</li><li>Handle property-related and contractual legal affairs when required.</li><li>Provide legal and compliance training to relevant staff to ensure awareness and accountability.</li><li>Foster a disciplined, transparent, and compliant organizational environment.</li></ul>Qualifications &amp; Experience:<ul><li>Retired Colonel (Pakistan Army) with strong administrative, disciplinary, or legal experience.</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Law (LLB/LLM) preferred but not mandatory if relevant experience is proven.</li><li>Minimum 5&ndash;10 years of professional experience, including leadership or compliance-related roles.</li><li>Solid understanding of corporate, labor, and civil law.</li><li>Excellent communication, negotiation, and documentation skills.</li><li>High integrity, confidentiality, and attention to detail.</li></ul>***Competitive market salary (to be finalized during the initial selection phase)Job Type: Full-timePay: From Rs1.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Legal Complanice : 10 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Legal & Compliance Officer (Retired Colonel)

Alkhidmat Foundation Pakistan Punjab - North

Financial Management:<ul><li>Ensure timely accurate data entry of all offices (Regions/districts/projects).</li><li>Monitor restricted/unrestricted expenses and funds amortization.</li><li>Ensure timely Bank and cash reconciliations.</li><li>Ensure compliance in Procurement, Payments, advances and Project funds.</li><li>Ensure Fixed Assets / inventory management across all offices.</li><li>Monitor fund transfers, reconciliations, and donor reporting.</li><li>Monitor restricted/unrestricted funds management and compliance.</li><li>Manage regional and districts financial statements as per IFRS.</li><li>Lead budgeting, planning, and variance analysis.</li><li>Ensured statutory compliance (SECP, FBR, etc.).</li><li>Strengthened financial controls.</li></ul>Internal Audit &amp; Compliance<ul><li>Able to design quarterly/annual audit plans based on risk assessments.</li><li>Supervise all audits (virtual/Pre &amp; Post project audits, Risk based audits.</li><li>Ensure compliance with AKFP Polices, SOPs donor, and statutory requirements.</li><li>Monitor findings / observations, corrective measures and action plans</li><li>Strengthened internal controls and risk registers.</li><li>Manage audit readiness for donor - funded projects.</li><li>Ensured statutory compliance (SECP, FBR, etc.).</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Senior Manager Finance & Accounts

Nobility Medical Billing Services

We are seeking an experienced ISMS Compliance Officer to lead the implementation, certification, and maintenance of our ISO 27001 Information Security Management System (ISMS) for our Islamabad back-office operations. The role will initially focus on achieving ISO 27001 certification for our MBS/NOS operations, with future extension to US operations and alignment with ISO 9001 and HITECH compliance.Key Responsibilities<ul><li>ISMS Implementation &amp; Management</li><li>Lead the design, documentation, and implementation of the ISMS framework in line with ISO 27001 requirements.</li><li>Conduct risk assessments, gap analyses, and implement corrective actions.</li><li>Develop, review, and maintain information security policies, SOPs, and control frameworks.</li><li>Ensure offshore operations in Islamabad meet international security and compliance expectations of US clients.</li></ul>Audit &amp; Certification<ul><li>Prepare the organization for ISO 27001 certification audit (Stage 1 &amp; Stage 2).</li><li>Coordinate with accredited external auditors and certification bodies.</li><li>Lead internal ISMS audits and ensure timely closure of findings.</li><li>Support the future expansion of certification scope to US HQ operations.</li></ul>Compliance &amp; Regulatory Alignment<ul><li>Map ISMS controls to HIPAA/HITECH requirements and proactively address compliance gaps.</li><li>Support future integration of ISO 9001 for quality management and continuous improvement.</li><li>Monitor local (Pakistan IT regulations) and international compliance requirements affecting operations.</li></ul>Training &amp; Awareness<ul><li>Conduct ISMS awareness training for employees across IT, networks, and medical billing teams.</li><li>Promote a security-first culture across Islamabad operations.</li></ul>Qualifications &amp; Experience<ul><li>Education: Bachelors in computer science, Information Security, or related field (Master&rsquo;s preferred).</li><li>Certifications (Preferred): ISO 27001 Auditor/Implementer, CISA, CISM, CISSP.</li></ul>Experience:<ul><li>Minimum 3+ years in information security / compliance roles.</li><li>At least 2+ successful ISO 27001 implementations and audits (Stage 1 &amp; 2) as Lead or Key Contributor.</li><li>Prior experience in the Medical Billing/Healthcare Business Process Outsourcing sector is an advantage.</li><li>Familiarity with HIPAA/HITECH requirements and healthcare data security.</li><li>Strong background in risk management, incident response, and IT/security governance.</li></ul>Skills<ul><li>Strong understanding of ISMS frameworks, ISO standards, and regulatory compliance (HIPAA/HITECH).</li><li>Excellent communication skills to coordinate with US-based leadership and local teams.</li><li>Experience working with IT/Dev/Network teams to align security practices.</li><li>Ability to manage external auditors and certification bodies.</li><li>Proactive, detail-oriented, and able to drive compliance culture.</li></ul>Job Type: Full-timeWork Location: In person

ISMS Compliance Officer

Job Purpose:The Regional Manager is appointed by the Regional Board of Management (RBM) to oversee and manage the operational affairs of a designated region. Operating under the guidance and policies of both Central and Regional Offices, the Regional Manager will serve as the principal representative and operational head at the regional level, ensuring the effective implementation of organizational strategies and compliance with established policies. The Regional Manager will report directly to the Regional President, AKFPN and will be instrumental in facilitating the organization's objectives within the region.Key Responsibilities:<ul><li>Representation and Participation:</li></ul>Actively participate in Regional Managing Committee (RMC), RBM meetings, and other relevant forums to represent the interests and activities of the organization.<ul><li>Professional Advisory:</li></ul>Serve as a professional advisor to the Regional Board of Management on all aspects related to the organization's operations and strategic initiatives.<ul><li>Support to Leadership:</li></ul>Assist the Regional President AKFPN and the Regional Secretary General AKFPN in their respective roles and responsibilities.<ul><li>Policy Execution:</li></ul>Implement and execute policies and programs developed by the Regional Offices, ensuring alignment with organizational objectives.<ul><li>Operational Management:</li></ul>Oversee day-to-day operations by developing and optimizing systems and structures to enhance efficiency and effectiveness.<ul><li>Strategic Planning:</li></ul>Develop and implement an operational plan that aligns with the strategic goals of the organization, incorporating key objectives and performance metrics.<ul><li>Stakeholder Satisfaction:</li></ul>Ensure organizational operations meet or exceed the expectations of donors, the Board, and beneficiaries.<ul><li>Legal and Membership Compliance:</li></ul>Manage and ensure compliance with legal requirements and organizational memberships.<ul><li>Program Oversight:</li></ul>Direct, monitor, and control regional, district, and project programs to ensure alignment with AKFPN&rsquo;s goals and standards.<ul><li>Work Environment:</li></ul>Foster a positive, healthy, and safe work environment in compliance with relevant legislation and regulations.<ul><li>Budget Management:</li></ul>Prepare, approve, and monitor regional budgets, manage cash flows, and analyse financial reports to support planning and decision-making.<ul><li>Resource Mobilization:</li></ul>Oversee and manage resource mobilization functions to support the organization&rsquo;s initiatives and financial sustainability.<ul><li>Risk Management:</li></ul>Identify, assess, and manage risks related to personnel, property, finances, goodwill, and organizational image, implementing measures to mitigate these risks.<ul><li>Additional Duties:</li></ul>Perform any other duties as assigned by the Regional President, adapting to the evolving needs of the organization.The Regional Manager will play a crucial role in ensuring the operational success of the region and the effective execution of the organization's strategic objectives.Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthWork Location: In person

Regional Manager

AKY Services Pvt. Ltd

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift) Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality isn&rsquo;t just what we measure &mdash; it&rsquo;s what we stand for. We&rsquo;re looking for a sharp, analytical, and proactive Quality Assurance (QA) Manager to join our leadership team. In this role, you&rsquo;ll monitor live and recorded calls, evaluate agent performance, and ensure that every interaction aligns with our standards of excellence, professionalism, and compliance. If you&rsquo;re passionate about driving improvement, elevating customer experience, and building a culture of quality &mdash; this role is made for you.Key Responsibilities<ul><li>Monitor calls (live and recorded) to assess quality, compliance, and professionalism.</li><li>Ensure adherence to scripts, policies, and performance benchmarks.</li><li>Provide actionable feedback and coaching to agents and team leads.</li><li>Identify recurring issues and collaborate with trainers to close performance gaps.</li><li>Document violations, quality trends, and training needs.</li><li>Prepare and present detailed quality reports for management.</li><li>Recommend process improvements to enhance efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar in a BPO or call center.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward excellence.</li><li>Solid understanding of call center KPIs, compliance rules, and quality frameworks.</li></ul>What We Offer<ul><li>Market-competitive salary package.</li><li>Leadership and career growth opportunities.</li><li>Supportive, collaborative, and professional environment.</li><li>The chance to shape quality standards and drive customer satisfaction at scale.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the heartbeat of success. Join us as a QA Manager and help us raise the bar for customer experience&mdash;one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QA Manager

Explore 164+ Compliance manager in Rawalpindi this November. Find roles across top companies and apply now to boost your career.