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concierge assistant

Atlantis

Key Responsibilities<ul><li>Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.</li><li>Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.</li><li>Maintain accurate records of guest luggage, storage, and special handling requirements.</li><li>Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.</li><li>Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.</li><li>Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.</li><li>Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.</li><li>Support the training and development of new team members on operational standards.</li></ul>Skills Set<ul><li>Guest Service and Concierge Operations</li><li>Communication and Coordination</li><li>Luggage Handling and Tracking</li><li>Hotel Systems (Opera PMS)</li><li>Time Management and Organization</li><li>Attention to Detail and Multitasking</li><li>Customer Relationship Management</li></ul>

Coordinator, Luggage

Rotana Hotel Management ...

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as
<ul>
<li>Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an up to date knowledge of the hotel and local services</li>
<li>Maintain awareness of guest profile through Opera guest profile system</li>
<li>Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out</li>
<li>Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner</li>
<li>Deliver morning newspapers to rooms</li>
<li>Deliver guest messages and other deliveries immediately without delay in a professional manner</li>
<li>Ensure concierge desk and store room is clean tidy and well organized</li>
</ul>

Bell Attendant

JA Resorts & Hotels

This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.
Duties and Responsibilities
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Kempinski Hotel

<div> Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.</div> <ul> <li> Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests. </li> <li> Substitutes the Front Office Duty Manager in their absence</li> <li> Handles all residents &amp; guests comments &amp; complaints, as well as following up on resolving those.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Supports and assists all departments.</li> <li> Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all residence information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize residence revenues.</li> <li> Understands and carries out duties in line with Residence Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects outside areas on a daily basis.</li> <li> Co-ordinates/assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from residence sections.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Conduct efficient hand-over with coming team member.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.</li> </ul>

Lady in Red

Accor Group

Job Title Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Job Description Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage

Bell Attendant Guest Services

Job Title
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE
Job Description
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Salary: 3000 4000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage Why Join Us Queen Elizabeth II Hotel, Dubai * Work at one of Dubai s most unique and historic hospitality landmarks * Opportunities for professional development in a multicultural and guest-centric environment * Competitive salary and staff benefits * Be part of a team delivering exceptional guest service in a world-class floating hotel About the Company The Queen Elizabeth II (QE2) is the only floating hotel in Dubai, permanently docked at Port Rashid. Featuring 447 staterooms and a mix of heritage, dining, and entertainment experiences, the QE2 is a tribute to British maritime history. Now reimagined as a luxury hotel, the QE2 blends classic elegance with modern hospitality. Join a team that delivers unforgettable guest experiences aboard one of the world s most iconic ships.
Post Details

Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE

Familierge - Family Concierge

Executive Assistant &amp; Operations ExecutiveLocation: Dubai, U.A.E.Salary: AED 6,500&ndash;7,500 per month depending on experienceType: Full-time, hybridAbout FamiliergeFamilierge is a family-specific concierge service, dedicated to helping busy parents free up their time and create unforgettable memories. From personalised itineraries and family experiences to home and relocation support, we curate seamless solutions that allow families to focus on what truly matters - time together.The RoleWe&rsquo;re looking for an Executive Assistant &amp; Operations Executive to become the founder&rsquo;s trusted right-hand woman: Someone organised, empathetic, and proactive, who can manage both behind-the-scenes operations and client-facing support.This is a hands-on role that combines executive assistance, operations coordination, client servicing, and light recruitment support. You&rsquo;ll be the go-to person ensuring that everything at Familierge runs smoothly - from assisting the founder to coordinating family itineraries, supporting new team hires, and maintaining exceptional service standards.If you&rsquo;re dependable, adaptable, and love creating meaningful experiences, this opportunity is for you.Key ResponsibilitiesFounder Support<ul><li>Act as the founder&rsquo;s key point of coordination and communication.</li><li>Manage scheduling, inbox organisation, and daily priorities.</li><li>Provide administrative support and handle confidential tasks with discretion.</li></ul>Operations &amp; Logistics<ul><li>Coordinate itineraries, bookings, and supplier arrangements for both visiting and resident families.</li><li>Oversee vendor communications, ensuring exceptional service standards.</li><li>Support with partnership onboarding, proposals, and follow-ups.</li><li>Maintain operational processes, templates, and documentation to keep workflows efficient.</li><li>Assist with the coordination of special family events or partner activations when required.</li></ul>Client Assistance<ul><li>Liaise directly with clients to confirm bookings, itineraries, and special requests.</li><li>Deliver warm, personalised service that reflects Familierge&rsquo;s brand values.</li><li>Assist in managing WhatsApp and email enquiries with professionalism and empathy.</li></ul>Recruitment &amp; HR Support<ul><li>Assist the founder with recruitment efforts, including job posting, candidate screening, interview scheduling, and onboarding coordination.</li><li>Maintain candidate records and liaise with agencies or freelancers where required.</li><li>Help ensure new team members align with Familierge&rsquo;s values and service standards.</li></ul>Marketing &amp; Administrative Support<ul><li>Provide light support to social media and marketing initiatives (gathering content, tracking enquiries, updating templates).</li><li>Assist with CRM management, data entry, and general admin tasks.</li></ul>The Ideal Candidate<ul><li>Currently based in Dubai</li><li>Must have their own visa, laptop &amp; phone.</li><li>Must have previous experience as an Executive Assistant, Personal Assistant, or Operations/Client Services Executive.</li><li>Exceptionally organised, proactive, and detail-oriented.</li><li>Strong interpersonal and communication skills with a warm, polished manner.</li><li>Comfortable multitasking and managing priorities in a fast-paced environment.</li><li>Tech-savvy with proficiency in Google Workspace, Excel, and WhatsApp Business.</li><li>Bonus: Experience in hospitality, travel, or lifestyle concierge roles.</li></ul>Why Join Familierge<ul><li>Be part of a growing luxury brand built on heart, purpose, and family values.</li><li>Work directly with the founder and play a key role in shaping operations.</li><li>Help families create memorable, stress-free experiences across Dubai and the other six Emirates.</li><li>Thrive in a supportive, dynamic, and people-first culture.</li></ul>Job Type: Full-timePay: AED6,500.00 - AED7,500.00 per monthApplication Question(s):<ul><li>Do you have your own residency visa and the right to work in the UAE?</li><li>If successful, are you able to join within 1 week?</li></ul>Experience:<ul><li>Executive/Personal Assistant: 3 years (Preferred)</li><li>hospitality/travel: 2 years (Preferred)</li></ul>License/Certification:<ul><li>driving license? (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Executive Assistant & Operations Executive

Explore 782+ Concierge assistant in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.