customer support representative (arabic/german/english) Jobs in Egypt

customer support representative (arabic/german/english)

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associate customer service specialist Jobs in Egypt

associate customer service specialist

bilingual customer service representative (english & german) Jobs in Egypt

bilingual customer service representative (english & german)

bilingual expert | english and arabic Jobs in Egypt

bilingual expert | english and arabic

consumer engagement associate english speaker

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

<div>Consumer Engagement Associate 
 
POSITION SNAPSHOT 
Location: Egypt 
Company: Nestl&eacute; 
 
POSITION SUMMARY 
Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels. 
A DAY IN THE LIFE &hellip; 
<ul><li>
Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.</li><li>
Utilizes various market-based tools and applications for consumer management and servicing.</li><li>
Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.</li><li>
Resolve customer inquiries, comments, and complaints of consumers.</li><li>
Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.</li><li>
Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).</li><li>
Ensures proper notification and escalation of critical complaints and irate customers.</li><li>
Follows the changes in the messaging and the ways of working.</li><li>
Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.</li></ul> 
ARE YOU A FIT? 
<ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.</li><li>
Strong interpersonal skills, team-oriented attitude.</li><li>
Strong verbal and written communication skills in English</li><li>
Ability to multitask and prioritize.</li><li>
Interest in digital and social media industry, current online trends and marketing tactics</li><li>
Capacity to learn new skills and master new tools is a must.</li><li>
Attention to details.</li></ul></div>

Community Phone

<div><ul><li>Community Phone</li></ul> 
Community Phone is building the best phone for communities in America. We power your hair salon&rsquo;s business line, your auto-body shop&rsquo;s texting and booking, your local government&rsquo;s operations hotline, and even your mom&rsquo;s phone-on-her-computer. With over 50,000 customers today, we&rsquo;re on a mission to become the Square of community communications. Our ~80-person team spans 15 countries and is backed by Y Combinator Accelerator and its Continuity Fund. We&rsquo;re customer-obsessed: when a network outage hit, everyone&mdash;from recruiters to engineers&mdash;jumped on calls to help. If you thrive on impact and hustle, join us.<h1 class="jobSectionHeader"> 
 About the role</h1>
We are seeking a part-time Social Media Manager to join Community Phone. The ideal candidate will be responsible for managing our presence on Facebook, Instagram, LinkedIn, and potentially TikTok. This role focuses on both consumer and B2B engagement, ensuring high-quality content and interaction with our audience. The position requires creativity in design and proficiency with tools like Hootsuite. If things go well, this could become a full-time position.<h1 class="jobSectionHeader">
 You will...</h1><ul><li>
Design and post on Instagram, Facebook, Tiktok, and Linkedin, focusing on our consumer and business audiences</li><li>
Automate as much as possible using tools like Hootsuite and CanvaAI</li><li>
Own engagement, replying to commenters and increasing follower counts</li><li>
Build and strategize our ideal social media presence</li></ul><h1 class="jobSectionHeader">
 You are...</h1> 
What We're Looking For<ul><li>
A fluent English speaker</li><li>
2+ years building social media campaigns for a business, including designing the visual assets for those campaigns</li><li>
Technical skills using tools like Hootsuite</li><li>
Openness to using AI as a way to speed up content creation</li></ul>
How We'll Measure Success<ul><li> 
Engagement: Are posts increasing our engagement, which then impacts our revenue?</li><li>
Reliability: Are posts high quality and going out on a regular basis? Is there a clear company voice that is resonating with our customers?</li></ul><h1 class="jobSectionHeader"> 
 Community Phone Culture</h1>
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 
Beyond the job description, here are some traits members of our team share: 
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. 
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. 
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. 
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. 
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. 
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.<h1 class="jobSectionHeader"> 
 Compensation</h1>
Our range for this position is between $10-30/hour, depending on experience and location in the world.</div>

Part-time Social Media Manager

Henkel

<div>
 
 About this Position
 
 Join our Consumer Market Intelligence team in Global Business Solution in Cairo (GBS+ Cairo) and support data analysis, reporting, and insights generation across Marketing &amp; Sales.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 AdHoc Project management &amp; Coordination
 </li>
 <li>
 Preparation of Research Materials
 </li>
 <li>
 Competitive Intelligence &amp; Market updates
 </li>
 <li>
 Contracts &amp; Invoices- Follow Ups &amp; Negotiations
 </li>
 <li>
 Focusing on Consumer excellence HUB
 </li>
 <li>
 In Charge of Project Satisfaction Surveys (Handling Agencies)
 </li>
 <li>
 Regional Data Compilations from existing research
 </li>
 <li>
 Presentation Preparations for Workshops &amp; Insights Sessions
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or any relevant study
 </li>
 <li>
 2-4 years of relevant work experience
 </li>
 <li>
 Previous experience in Consumer Research with agency
 </li>
 <li>
 Previous experience in Retail Audit
 </li>
 <li>
 Analytical skills and ability to work with large amount of data
 </li>
 <li>
 Advanced in Microsoft Office applications, especially Excel &amp; PowerPoint
 </li>
 <li>
 Power Bi knowledge is a plus
 </li>
 <li>
 Fluent English speaker
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Analyst Consumer Market Intelligence

Gorilla Vibe Agency

Immediate Hiring | Digital Marketing Agency &ndash; EgyptJob Title: Multimedia &amp; Motion Graphics Designer (Arabic Speaker) Location: Cairo, Egypt &ndash; Full-time (Remote)We are hiring immediately for a Multimedia &amp; Motion Graphics Designer (Arabic speaker only) to handle logos, branding, 2D designs, motion graphics, and video editing for our digital campaigns and social media.Responsibilities<ul><li>Design logos, brand identities, and 2D social media posts</li><li>Create motion graphics &amp; animations for reels, stories, and ads</li><li>Edit videos (cuts, transitions, basic sound sync) using Premiere Pro &amp; After Effects</li><li>Ensure all visuals are consistent with the brand identity</li></ul>Requirements<ul><li>Fluent Arabic speaker (mandatory) + strong English</li><li>2&ndash;4 years experience in multimedia / motion graphics / branding</li><li>Strong portfolio in logos, branding, 2D design, and animated content</li><li>Excellent skills in Photoshop, Illustrator, After Effects, Premiere Pro</li></ul>Important: We are looking for a full-stack Multimedia Designer. Candidates must have all of the above skills. Applications from candidates who only cover one or two of these areas will not be considered.How to ApplySend your CV and portfolio link to: pr@thegorillavibe.com Email subject: &ldquo;Multimedia &amp; Motion Graphics Designer &ndash; Egypt &ndash; [Your Name]&rdquo;Job Type: Full-time

Multimedia Designer

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; People Engagement | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; People Engagement is responsible for driving key elements of employee experience by supporting internal customer satisfaction, employee engagement surveys, team-building initiatives, and internal communications. In addition, the role supports the full Talent Management cycle, including designing and implementing talent programs that strengthen workforce capability, enhance engagement, retain high-potential employees, and contribute to building a strong leadership pipeline across MAF Retail.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.
 </li>
 <li>
 Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
 </li>
 <li>
 Prepare the content (HC initiatives, events calendar, talent development programs, new training updates to HC policies and procedures) to be published in the newsletter newsletter.
 </li>
 <li>
 Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
 </li>
 <li>
 Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 <li>
 Supports the Talent Manager to coordinate with the countries to ensure clear understanding of performance management expectations throughout the organization.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR Management, or Business Administration.
 </li>
 <li>
 0-2 years&rsquo; HR experience in a major public sector or private -sector organizations.
 </li>
 <li>
 Full proficiency in English.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in Microsoft Office is required.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager – People Engagement

<div>
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; People Engagement | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Associate Manager &ndash; People Engagement is responsible for driving key elements of employee experience by supporting internal customer satisfaction, employee engagement surveys, team-building initiatives, and internal communications. In addition, the role supports the full Talent Management cycle, including designing and implementing talent programs that strengthen workforce capability, enhance engagement, retain high-potential employees, and contribute to building a strong leadership pipeline across MAF Retail.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.
 </li>
 <li>
 Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
 </li>
 <li>
 Prepare the content (HC initiatives, events calendar, talent development programs, new training updates to HC policies and procedures) to be published in the newsletter newsletter.
 </li>
 <li>
 Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
 </li>
 <li>
 Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 <li>
 Supports the Talent Manager to coordinate with the countries to ensure clear understanding of performance management expectations throughout the organization.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR Management, or Business Administration.
 </li>
 <li>
 0-2 years&rsquo; HR experience in a major public sector or private -sector organizations.
 </li>
 <li>
 Full proficiency in English.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in Microsoft Office is required.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - People Engagement

Explore 1574+ Consumer engagement associate english speaker in Egypt this December. Find roles across top companies and apply now to boost your career.

1574 consumer engagement associate english speaker jobs IN Egypt

Consumer Engagement Associate ( English Speaker)

Consumer Engagement Associate ( English Speaker)

Part-time Social Media Manager

Analyst Consumer Market Intelligence

Multimedia Designer

Associate Manager – People Engagement

Associate Manager - People Engagement