sales associate

account manager

telephone operator

reservations agent

call center agent

contact center agent

Jaidah Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
 </li>
 <li>
 Ensure high first call resolution by resolving queries effectively.
 </li>
 <li>
 Follow structured complaint handling protocols to ensure a seamless resolution process.
 </li>
 <li>
 Collaborate with internal teams to enhance customer journeys and service efficiency.
 </li>
 <li>
 Maintain accurate CRM records in our system.
 </li>
 <li>
 Support quality assurance compliance and policies.
 </li>
 <li>
 Participate in quarterly training programs to develop CX skills and knowledge.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 1-3 years' experience in a customer service sales or contact center role.
 </li>
 <li>
 Previous experience in automotive, retail or hospitality industries is a plus.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
 </li>
 <li>
 Understanding of lead qualification and customer engagement techniques.
 </li>
 <li>
 Knowledge of service booking management and retention techniques.
 </li>
 <li>
 Familiarity with quality assurance standards and compliance protocols.
 </li>
 <li>
 Basic understanding of automotive industry processes.
 </li>
 <li>
 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
 </li>
 <li>
 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
 </li>
 <li>
 Strong negotiation and persuasion abilities to improve conversion rates.
 </li>
 <li>
 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
 </li>
 </ul>
</div>

CUSTOMER EXPERIENCE AGENT

DotLynx Recruitment

<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months - 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Job Type: Full-timePay: Up to QAR4,150.00 per month

Call Center Agent (Male) – Bilingual (Arabic & English)

Kafu Facility Management

<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per month

Call center Agent Male & Female Arabic speaking

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141945
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Call Center Agent

<div>Additional Information 
Job Number25141945 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Starlink Qatar

<div>
 
 The role of
 
 Team Leader
 
 is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met.
 </li>
 <li>
 Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance.
 </li>
 <li>
 Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles.
 </li>
 <li>
 Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset.
 </li>
 <li>
 Track and report on team metrics, identifying areas for improvement and taking corrective actions.
 </li>
 <li>
 Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment.
 </li>
 <li>
 Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals.
 </li>
 <li>
 Maintain compliance with internal policies, processes, and industry regulations.
 </li>
 </ul>
 
 
 
 
 
 Position Requirement:
 
 
 <ul>
 <li>
 High school Certificate or bachelor&rsquo;s degree.
 </li>
 <li>
 3&ndash;5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role.
 </li>
 <li>
 Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys).
 </li>
 <li>
 Ability to analyze performance data and translate insights into action.
 </li>
 <li>
 Exposure to multi-channel or omnichannel support environments.
 </li>
 <li>
 Experience handling escalations and working cross-functionally.
 </li>
 <li>
 Familiarity with basic coaching frameworks and performance improvement plans.
 </li>
 <li>
 Team CSAT and Quality Scores
 </li>
 <li>
 Attendance, Adherence, and SLA Compliance
 </li>
 <li>
 Agent Productivity and Engagement
 </li>
 <li>
 Reduction in Escalations and Error Rates
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
</div>

Team Leader

QSafe

We need a Female call centre Agent Arabic English fluentA call center job, often as a call center representative or agent, involves handling inbound and outbound calls to assist customers with inquiries, complaints, and requests. These professionals provide information about products and services, process orders, and resolve issues, all while maintaining a positive and helpful attitude. They also update customer records in databases and meet performance targets.10-hour duty weekly, a Day off work in LusailSalary depends on experienceValid QID NOC ready to transfer sponsorship under the companyJob Type: Full-timePay: QAR3,500.00 - QAR4,000.00 per monthApplication Deadline: 30/09/2025

Female Call Centre Agent

Explore 538+ Contact center agent in Doha this September. Find roles across top companies and apply now to boost your career.

538 contact center agent jobs IN Doha

CUSTOMER EXPERIENCE AGENT

Call Center Agent (Male) – Bilingual (Arabic & English)

Call center Agent Male & Female Arabic speaking

Call Center Agent

Call Center Agent

Team Leader

Female Call Centre Agent