customer service representative Jobs in Dubai

customer service representative

call center agent

call center representative

telesales representative

account manager

contact center agent

Confidential Jobs

<div>
 
 Our in-house call center team is expanding and we are looking for experienced individuals who's passion is providing excellent customer experience to clients and partners. Preferably with experience in hotel industry, familiar with call standards and security.
 
 
 
 
 
 
 Job Summary
 
 
 
 The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
 
 
 
 
 
 
 Job Salary: up to 6,500 AED depending on skills and experience
 
 
 
 
 Job Location: Dubai, UAE
 
 
 
 
 Work Shift: 5 days a week (Monday-Friday), 9 hours per day
 
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Acting as a first point of contact
 </li>
 <li>
 Supporting the smooth running of Call Center, where all aspects of the client experience are delivered to the highest level
 </li>
 <li>
 Answering and distributing all incoming calls in a timely and professional manner
 </li>
 <li>
 Delivering a positive and timely response to client enquiries
 </li>
 <li>
 Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
 </li>
 <li>
 Maintaining excellent knowledge of products and services in order to efficiently address any queries or concerns from partners and clients
 </li>
 <li>
 Maintaining confidentiality of client data ensuring no sensitive information is disclosed
 </li>
 <li>
 Keep records of all calls in Call Center CRM in a comprehensible way
 </li>
 <li>
 Meet individual and team qualitative and quantitative targets
 </li>
 <li>
 Building and maintaining effective working relationships whilst promoting the company culture and values
 </li>
 <li>
 Performing other job-related duties as assigned by Management
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience as a Call Center agent or similar role in the UAE, hospitality background is preferred
 </li>
 <li>
 Full English proficiency is required, additional spoken languages are an advantage
 </li>
 <li>
 Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
 </li>
 <li>
 Customer-focused and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities, and manage time effectively
 </li>
 <li>
 Excellent active listening and problem-solving skills
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 </li>
 </ul>
</div>

Call Center Agent - Corporate

Al Dehyafa dental clinic

we are looking for a motivated and professional call center agent (UAE national) to join our teamJob Type: Full-timePay: AED4,000.00 - AED5,500.00 per month

Call Center Agent

ASUS

<div>
 
 
 
 Job Title:
 
 
 
 Call Center Agent
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
 
 
 
 
 You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Manage inbound calls, chats, and emails.
 
 </li>
 <li>
 
 Resolve customer complaints and provide solutions or alternatives.
 
 </li>
 <li>
 
 Promote ASUS products and services when appropriate.
 
 </li>
 <li>
 
 Maintain KPIs and provide care calls as needed.
 
 </li>
 <li>
 
 Process RMAs and handle internal systems.
 
 </li>
 <li>
 
 Assist and train new team members.
 
 </li>
 <li>
 
 Maintain professionalism and work efficiently under pressure.
 
 </li>
 </ul>
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree.
 
 </li>
 <li>
 
 Fluent in English and Arabic (written and verbal).
 
 </li>
 <li>
 
 Minimum 1 year of call center and customer service with technical support experience.
 
 </li>
 <li>
 
 Proficient in Microsoft Office.
 
 </li>
 <li>
 
 Strong multitasking, organizational skills, and attention to detail.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.
 
 
 
</div>

IZIL Beauty

Job Title: Call Center AgentDepartment: CommercialReporting to: Store &amp; Spa ManagerLocation: Dubai MallWork Type: [Full-time / Rotational shifts, including weekends and holidays]Job Purpose:To handle all incoming client communications via phone and ensure a seamless booking experience. This role is key in converting inquiries into appointments, promoting spa services, and supporting front-desk operations when required, all while maintaining the highest level of customer service.Key Responsibilities:&middot; Answer all incoming phone calls promptly and professionally.&middot; Schedule, update, and cancel appointments using the booking system.&middot; Provide accurate and detailed information on services, packages, and promotions.&middot; Upsell treatments, upgrades, and retail products during appointment bookings.&middot; Handle customer queries, concerns, and complaints with empathy and efficiency.&middot; Maintain accurate records of all calls, bookings, and client information.&middot; Coordinate closely with the spa operations and reception teams to ensure service continuity.&middot; Support reception duties when required, including welcoming clients, handling check-ins/check-outs, and managing the waiting area.&middot; Follow all confidentiality protocols and uphold Izil Spa's service standards.Key Competencies:&middot; Customer-focused mindset&middot; Communication and interpersonal skills&middot; Sales and upselling techniques&middot; Problem-solving skills&middot; Team collaboration&middot; Flexibility and adaptabilityJob Type: Full-timePay: AED4,000.00 per monthExperience:<ul><li>as a call center Agent: 2 years (Preferred)</li></ul>Language:<ul><li>Must be Arabic and English Speaker (Preferred)</li></ul>

Call Center Agent - Female

MERED

Job SummaryThe Call Center Agent serves as the first point of contact for potential clients, ensuring timely, courteous, and professional communication that contributes to lead conversion and enhances the client experience.Key Responsibilities&middot; Answer incoming calls and respond to customer inquiries in a timely and professional manner.&middot; Qualify leads and route them to the appropriate sales executives.&middot; Maintain accurate records of client interactions in the CRM system.&middot; Conduct follow-ups to ensure client satisfaction and continued engagement.&middot; Provide detailed project information and address client concerns confidently.&middot; Collaborate closely with the sales and marketing teams to align messaging and client approach.&middot; Stay informed about project updates, pricing, and availability.Preferred Qualifications&middot; Experience in real estate or luxury property sector.&middot; Familiarity with UAE real estate landscape and client expectations.&middot; Previous training in sales or lead conversion techniques.Skills and Competencies&middot; Clear and confident verbal communication.&middot; Strong command of English; Arabic or additional languages are a plus.&middot; Strong listening and problem-solving skills.&middot; Ability to multitask and manage time effectively.&middot; Team player with a positive, proactive attitude.&middot; Tech-savvy and quick to adapt to new software and tools.Job Type: Full-time

Biolite Aesthetic Clinic

Job description:Are you a friendly, professional, and customer-focused individual with excellent communication skills? Top Clinic in Dubai is looking for a Call Center Agent to join our team!Job Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails efficiently.</li><li>Provide accurate information about our treatments, services, and promotions.</li><li>Schedule, confirm, and reschedule patient appointments.</li><li>Follow up with patients regarding their treatments and inquiries.</li><li>Maintain detailed and accurate patient records in the system.</li><li>Coordinate with the clinic team to ensure a seamless patient experience.</li><li>Uphold excellent customer service standards and handle patient concerns professionally.</li></ul>Requirements:<ul><li>Previous experience in a call center or customer service role (preferably in healthcare or aesthetics).</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Strong organizational and problem-solving skills.</li><li>Proficiency in using CRM systems and appointment scheduling software.</li><li>A patient, friendly, and professional demeanor.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>A dynamic and supportive work environment.</li><li>Training and career growth opportunities.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your expected salary?</li></ul>Experience:<ul><li>clinic/hospital: 1 year (Required)</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Bit Culture Commercial Brokerage LLC

Job description:Location: 3907, Latifa Tower, Sheikh Zayed Road, Dubai (Near Emirates Tower Metro Station)Walk-In Interview Schedule: Monday to Thursday 26th to 30th January 2025 11:00 AM &ndash; 12:30 PM 1:30 PM &ndash; 4:00 PMIndi@n and P@kistn nationalityPlease bring your updated CV.Job DescriptionWe are looking for a professional and customer-focused Call Center agent to join our team in a dynamic trading environment. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle client interactions efficiently while ensuring customer satisfaction.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone and face-to-face interactions.</li><li>Provide detailed information about services, and company policies.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Build strong relationships with clients to encourage repeat business and referrals.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience in a Sales , Call Center or similar role, preferably in the trading or retail industries.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Proficiency in MS Office and customer service tools.</li><li>Fluency in English is mandatory. (Additional languages are a plus.)</li></ul>What We Offer<ul><li>Competitive salary plus commissions and performance bonuses.</li><li>Employment Visa and Health Insurance provided.</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM (2 days off per week).</li><li>Career growth opportunities in a supportive and dynamic workplace.</li></ul>Walk-in candidates. Bring your updated CV for immediate consideration.Job Type: Full-timePay: AED2,000.00 - AED5,000.00 per month

Explore 700+ Contact center agent in Dubai this March. Find roles across top companies and apply now to boost your career.

700 contact center agent jobs In Dubai

Call Center Agent - Corporate

Call Center Agent

Call Center Agent

Call Center Agent - Female

Call Center Agent

Call Center Agent

Call Center Agent