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customer service representative Jobs in Dubai

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contact center agent

Italian Manufacturing LLC

We are looking for a skilled and customer-focused Call Center Agent to manage inbound and outbound calls efficiently. The ideal candidate will handle customer inquiries, resolve complaints, and provide information about our products and services, ensuring a positive customer experience at all times.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly.</li><li>Make outbound calls to follow up with customers, if necessary.</li><li>Provide accurate information about products, services, and company policies.</li><li>Handle customer complaints professionally and escalate complex issues when needed.</li><li>Document all call information according to standard operating procedures.</li><li>Maintain a positive, empathetic, and professional attitude toward customers.</li><li>Achieve daily/weekly/monthly call targets and KPIs.</li><li>Stay up to date with product knowledge and company updates.</li></ul>Requirements:<ul><li>Proven experience as a call center agent or in a similar customer service role.</li><li>Excellent communication and active listening skills.</li><li>Ability to work in a fast-paced environment and handle high call volumes.</li><li>Problem-solving skills and attention to detail.</li><li>Basic computer skills (MS Office, CRM systems).</li><li>Flexibility to work in shifts, including weekends or holidays if required.</li><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus).</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Call Center Agent - Native Arabic Speaker

NoWayOut Premium Escape Games

Company Overview: NoWayOut escape games is a leading provider of immersive and thrilling escape room experiences in Dubai. We are dedicated to creating unforgettable adventures for our customers, and we're looking for enthusiastic and customer-oriented Contact Center Agents to join our team. If you're passionate about puzzles, riddles, and providing exceptional customer service, we want to hear from you!Job Summary: As a Contact Center Agent for Voice and Non-Voice channels, you will be the first point of contact for customers seeking to book escape room experiences, answer inquiries, and provide outstanding customer service. Your role is crucial in ensuring customers have a seamless and memorable journey from initial contact to their escape room adventure.Key Responsibilities:1. Customer Service:<ul><li>Handle inbound calls, emails, and chat inquiries from customers with professionalism and enthusiasm.</li><li>Provide accurate and detailed information about our escape room experiences, pricing, availability, and special promotions.</li><li>Assist customers with bookings, reservations, and any changes to their plans.</li><li>Address and resolve customer concerns, ensuring a positive customer experience.</li></ul>2. Sales and Up-selling:<ul><li>Identify opportunities to enhance the customer's experience by offering additional services or upgrades.</li><li>Upsell escape room experiences or special packages to boost revenue.</li><li>Achieve personal and team sales targets.</li></ul>3. Reservation Management:<ul><li>Utilize our booking system to manage customer reservations and maintain an organized schedule.</li><li>Confirm bookings and send reminders to customers, ensuring they are well-prepared for their adventure.</li></ul>4. Problem Solving:<ul><li>Handle customer complaints and issues effectively, seeking resolutions that align with company policies.</li><li>Escalate complex issues to the appropriate department for further assistance.</li></ul>5. Administrative Tasks:<ul><li>Maintain accurate and up-to-date customer records and reservation information.</li><li>Generate reports and track performance metrics related to customer interactions.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>Previous experience in customer service or sales, preferably in a contact center environment.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using customer service software, booking systems, and Microsoft Office Suite.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>Strong problem-solving skills and a customer-centric approach.</li><li>Enthusiasm for escape room experiences and a passion for puzzles and adventure.</li></ul>Benefits:<ul><li>Competitive salary and semi-flexible work schedule (3 days off per week).</li><li>Employee discounts on escape room experiences.</li><li>Opportunities for career advancement within the company.</li><li>Comprehensive training and ongoing support to help you excel in your role.</li><li>A dynamic and fun work environment that celebrates teamwork and creativity.</li></ul>Job Types: Full-time, Permanent, Temporary Contract length: 2 monthsPay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What do you know about the escape room / escape games industry?</li><li>Are you willing to work on weekends and public holidays?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>

Bilingual Contact Center Representative

AKT Real Estate

Job Purpose:We are looking for a motivated and professional female Call Center Agent to join our team. The main responsibility of this role is to make daily outbound calls to our database using the provided script, record responses accurately, and ensure effective communication with potential clients.Key Responsibilities:<ul><li>Make daily outbound calls to contacts from the company&rsquo;s database following the provided script.</li><li>Accurately log call outcomes, feedback, and client information into the CRM/database.</li><li>Follow up on unsuccessful or pending calls according to the schedule.</li><li>Answer initial client queries and transfer leads to the relevant sales/marketing team.</li><li>Maintain a polite, professional, and positive tone during all interactions.</li><li>Achieve daily/weekly call targets and performance KPIs.</li><li>Provide feedback to improve scripts and calling strategies when necessary.</li></ul>Requirements:<ul><li>Female candidate only.</li><li>Previous experience in call center, telemarketing, or customer service is highly preferred.</li><li>Strong communication skills and clear, confident telephone voice.</li><li>Ability to strictly follow scripts while adapting to client responses.</li><li>High attention to detail and accurate data entry skills.</li><li>Patience, persistence, and the ability to handle repetitive tasks professionally.</li><li>Basic computer literacy and familiarity with CRM systems (training will be provided if needed).</li><li>English language proficiency is required (Arabic or additional languages are a plus).</li></ul>Working Conditions:<ul><li>Location: ,Business Bay, Dubai</li><li>Type: Part-time (10 am to 4 pm)</li><li>Salary: Fixed monthly salary</li><li>Reporting to: Call Center Supervisor / Sales &amp; Marketing Manager</li></ul>Job Type: Part-timePay: AED3,000.00 per monthExpected hours: 36 per weekApplication Question(s):<ul><li>Where are you from?</li></ul>Experience:<ul><li>call center: 2 years (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Call Center Agent

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:Battmobile is looking for a Customer Service Representative to handle inbound calls, coordinate service requests, and ensure top-notch customer satisfaction. Ideal candidates have strong communication skills, a customer-first mindset, and experience in call centers or service roles.What You&rsquo;ll Do:<ul><li>Be the first point of contact for incoming customer calls</li><li>Provide accurate information on services, pricing &amp; policies</li><li>Coordinate service requests with our dispatch and technical teams</li><li>Ensure timely follow-ups and customer satisfaction</li><li>Handle customer complaints with professionalism and empathy</li></ul>What We&rsquo;re Looking For:<ul><li>High school diploma (or higher)</li><li>Experience in customer service or call centers</li><li>Excellent communication skills and a customer-first attitude</li><li>Ability to thrive in a fast-paced, team-oriented environment</li></ul>Perks &amp; Benefits:<ul><li>Target-Based Incentives &ndash; the better you perform, the more you earn!</li><li>Company Visa</li><li>Paid Annual Leave + Airfare</li><li>Medical Insurance</li><li>Career growth in a trusted UAE brand</li></ul>Shift-based work (includes weekends/evenings on rotation)How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Call Center Agent/Sales

Topaz FZE

We are looking for Call Center Agents in Dubai who meet the following requirements:* Must have good English communication and customer service skills both verbal and written. Arabic speaking is an advantage.* Proficiency with computers especially with CRM software and strong Typing / Data entry skills.* Respond to customer questions in a polite and timely manner.* Should be able to upsell* Attend large amounts of Inbound / Outbound customer interactions via phone, email, chat or social media.* Capture / Resolve customer feedback, complaints and manage as per process.* Ability to work in a team environment of different nationalities &amp; culture* Flexible to work in rotational shifts (3AM logout), rotational week offs, rotational breaks and adjust to changing business requirements.* Ready to join immediately* Candidate only with a Positive Attitude required* Experience: 0-1 year preferred* Qualifications: Degree or Diploma in any discipline. Education documents should be UAE MOE attested.* Salary: AED 2500 (Salary inclusive of transport &amp; accommodation)* Working Hours: 9hrs (Incl 1hr break). 6 working days a week. Rotational week off* Gender: Any Gender* Nationality: Any Nationality* Language Skills: Fluent in English (written and spoken) is a must. Arabic &amp; any other language is an added advantage* Computer Skills: Basic Microsoft Office and typing* Current Location: Dubai Silicon Oasis, Dubai. Should be available to visit for an interview on call.* Level: Entry level* Contract: 2 years. Quitting within contract will lead to penalty* Visa Status: Visit or Canceled* Benefits: Company visa, Emirates ID, Insurance and other benefits as per UAE law* Share your updated contact number and CVPlease read carefully: Only if you feel that you meet the above criteria&rsquo;s and are interested you may email: topaztel(dot)career(at)gmail(dot)comJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Will you resign within your contract period?</li></ul>

Marriott International

<div>Additional Information 
Job Number25154528 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Emirates NBD

<div>
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals,
 
 
 
 
 Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 UAEN talents
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Manage a team of inbound contact center agents to deliver service excellence across voice and digital channels. The role is responsible for driving team performance, enhancing agent capabilities, resolving customer escalations, and ensuring operational compliance in alignment with the bank&rsquo;s service values and standards.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 &bull; Drive agent performance through regular coaching and feedback.
 
 
 &bull; Identify and address underperformance in alignment with HR policies.
 
 
 &bull; Support new joiners for smooth integration into the team.
 
 
 &bull; Maintain high levels of team morale and engagement.
 
 
 &bull; Ensure timely and accurate service delivery in line with SLAs.
 
 
 &bull; Monitor adherence to operational procedures during customer interactions.
 
 
 &bull; Handle escalated customer complaints and ensure resolution with ownership.
 
 
 &bull; Conduct root cause analysis on complaints and feedback.
 
 
 &bull; Provide insights to improve customer satisfaction and agent performance.
 
 
 &bull; Ensure compliance with quality standards, bank policies, and procedures.
 
 
 &bull; Lead initiatives for continuous quality improvement.
 
 
 &bull; Uphold information security and data integrity in all operations.
 
 
 &bull; Maintain attrition levels within approved limits.
 
 
 &bull; Collaborate with the transformation team on process enhancements.
 
 
 
 
 
 
 
 What You'll Need
 
 
 
 
 &bull; Minimum 2 years of experience in banking (Call Center or Sales).
 
 
 &bull; Proven ability to manage and uplift high-performing teams
 
 
 &bull; Strong communication, coaching, and conflict management skills
 
 
 &bull; Resilience, adaptability, and proactive mindset
 
 
 &bull; Bachelor&rsquo;s degree in any field (preferred)
 
 
 &bull; Language proficiency in English and Arabic
 
 
 &bull; UAE National only
 
 
 &bull; Job location: Dubai
 
</div>

Customer Care Supervisor

Explore 1526+ Contact center agent in Dubai this October. Find roles across top companies and apply now to boost your career.

1526 contact center agent jobs IN Dubai

Call Center Agent - Native Arabic Speaker

Bilingual Contact Center Representative

Call Center Agent

Call Center Agent/Sales

Call Center Agent

Call Center Agent

Customer Care Supervisor