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contact center agent

Fakeeh Care Group

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<div><div><b>Role Purpose</b></div><div>To support Fakeeh University Hospital (FUH) mission and vision statement.</div><div>Will provide telephonic scheduling for patients calling with one of the many services FUH provides.</div><div>Coordinates booking of appointments to optimize clinic function.</div><div>Supports the successful achievements of Operations strategic goals.</div><div>Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.</div><div>Excellent English verbal/written communication skills.</div><div>Exposure to / experience with customer service principles</div><div>Knowledge of Arabic desirable.</div><div>Computer literacy</div><div>Medical Terminology / or exposure to medical environment</div><div>Previous Contact Centre experience/appointment management</div><div>Exposure to / experience with CQI / JCI principles</div><div><b>Competancies</b></div><div>Quality oriented</div><div>Abilitty to manage stress</div><div>Taking Responsibility</div><div>Teamwork</div><div>Adaptability</div><div>Customer Service</div><div>Understanding the Job</div><div>Is a cultural fit in the organization</div></div>
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Contact Center Agent

MONACO CLINIC (BR OF CSG INVESTMENT L.L.C)

<p>Call Center Agent &ndash; Monaco Clinic</p><p><b>Job Description:</b></p><p>Monaco Clinic is seeking a professional and motivated <b>Call Center Agent</b> to join our front-line team. You will be the first point of contact for our patients, providing high-quality service, scheduling appointments, and handling inquiries with care and efficiency.</p><p><b>Responsibilities:</b></p><ul><li>Answer incoming phone calls and respond to patient inquiries in a professional manner</li><li>Schedule, reschedule, or cancel appointments using the clinic&rsquo;s booking system</li><li>Provide accurate information about services, doctors, and clinic procedures</li><li>Follow up with patients regarding upcoming appointments or additional documentation</li><li>Maintain confidentiality and ensure patient information is accurately entered into the system</li><li>Collaborate with medical and administrative staff to ensure smooth clinic operations</li><li>Handle complaints or concerns with empathy and efficiency</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in a call center or medical reception is a plus</li><li>Excellent verbal communication and customer service skills</li><li>Ability to multitask, work under pressure, and stay organized</li><li>Familiarity with medical terminology or clinic management systems is preferred</li><li>Proficient in computer use (email, data entry, scheduling software)</li><li>English proficiency required (Arabic is a plus)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary with performance-based incentives</li><li>Paid training and ongoing support</li><li>Friendly and professional work environment</li><li>Opportunities for career growth within the clinic</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED4,000.00 per month</p><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>Call Center Agent: 2 years (Required)</li></ul>

Call Center Agent

Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p> <span>1 to 5 years</span> </p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p> <span>call center experience</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

KERZNER INTERNATIONAL LIMITED

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<p> <strong>About The Role</strong> </p>
<p>The call center Agent will be the liaison between our company and its current and potential customers.</p>
<p> <strong>Key Duties and Responsibilities  </strong> </p>
<p>    Manage large amounts of inbound and outbound calls in a timely manner<br>     Follow communication  scripts  when handling different topics<br>     Identify customers  needs, clarify information, research every issue and provide solutions and/or alternatives<br>     Seize opportunities to upsell products when they arise<br>     Build sustainable relationships and engage customers by taking the extra mile<br>     Keep records of all conversations in our call center database in a comprehensible way<br>     Frequently attend educational seminars to improve knowledge and performance level<br>     Meet personal/team qualitative and quantitative targets </p>
<p> <strong>Experience &amp; Educational Requirements</strong> </p>
<p>      High School Degree<br>     Previous experience in a customer support role<br>     Familiarity with systems and practices<br>     Strong phone and verbal communication skills, along with active listening<br>     Track record of over-achieving quota<br>     Customer focus and adaptability to different personality types<br>     Ability to multitask, set priorities and manage time effectively</p> <p> </p>
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McCone Properties

<p><b>Key Responsibilities:</b></p>
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<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
<p><b>Requirements:</b></p>
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<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
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<p><b>What We Offer:</b></p>
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<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
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Customer Service | Call Center Agent

Gulf Court Hotel Business Bay

<p><b>Role Summary: </b></p><p>The Call Center Agent serves as the first point of contact for guests, handling check-ins and check-outs, assisting with inquiries, and delivering a high level of customer service to ensure a memorable stay. The role involves efficient communication, problem-solving, and maintaining a positive atmosphere at the front desk.</p><p><b>Key Responsibilities</b></p><ul><li>Greet guests warmly, process check-in and check-out, address any special requests or preferences, escort them to their rooms, and provide an overview of hotel services and amenities.</li><li>Update booking details, and ensure accurate records using hotel management software (e.g., Opera PMS).</li><li>Answer phone calls and emails, respond to guest inquiries, provide information about hotel services, and handle guest complaints or issues promptly.</li><li>Handle cash, credit card, and digital payments efficiently, maintain accurate transaction records, and assist guests with billing questions.</li><li>Handle VIP guests and special requests, coordinating personalized experiences like tour bookings, dinner reservations, and transportation arrangements.</li><li>Provide guests with local area information, arrange transportation, and coordinate any special requests such as dining reservations or tours.</li><li>Maintain daily reports, manage front desk logs, and update shift handover notes.</li><li>Answer incoming calls promptly and courteously, route calls to relevant departments or rooms, and manage guest wake-up calls and messages.</li><li>Provide guests with information on hotel amenities, services, and nearby attractions, and respond to guest inquiries over the phone.</li><li>Document guest requests and relay them to appropriate departments, including housekeeping, room service, and maintenance.</li><li>Follow hotel protocols for emergency situations, ensuring guest safety and calm communication.</li><li>Maintain call logs, record guest requests, and manage any other required documentation.</li><li>Address guest complaints promptly, ensuring they are resolved to the guest&rsquo;s satisfaction, and escalate issues when necessary.</li><li>Collect guest feedback, report on guest satisfaction metrics, and relay any areas of improvement to management.</li><li>Make follow-up calls or messages to ensure guest satisfaction during their stay and after check-out.</li><li>Assist with inventory checks for front desk supplies.</li><li>Coordinate with housekeeping and maintenance departments to ensure room readiness and address guest issues.</li><li>Uphold hotel policies and ensure compliance with health and safety regulations.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum: High school diploma or equivalent.</li><li>Preferred: Diploma or degree in Hospitality Management, Tourism, or related field.</li><li>At least 1&ndash;2 years of experience in a front desk, receptionist, or customer service role, ideally in the hospitality industry.</li><li>Experience with high-end or luxury hotels can be advantageous for more prominent properties.</li><li>Fluent in English (essential), with additional languages (especially Arabic) being advantageous.</li><li>Familiarity with hotel management software (such as Opera PMS), basic computer skills, and comfort with email and phone communication.</li><li>Excellent communication, problem-solving abilities, and a warm, approachable demeanor.</li><li>Ability to handle multiple guest requests, prioritize tasks, and remain calm under pressure.</li><li>A professional, well-groomed appearance in line with the hotel&rsquo;s standards.</li><li>A positive, friendly attitude, cultural sensitivity, and attentiveness to guests' needs.</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,450.00 - AED1,500.00 per month</p><p>Experience:</p><ul><li>customer service: 1 year (Required)</li><li>hotel and front office: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

DISC - Diversified Integrated Sports Clinic

<div><b>
 Job Description<br></b><p>We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.</p>
<p> <strong>Key Responsibilities:</strong> </p>
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<li>Answer and manage incoming calls in a courteous and efficient manner</li>
<li>Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system</li>
<li>Provide accurate information about clinic services, hours, and location</li>
<li>Route calls to appropriate departments or personnel</li>
<li>Verify and update patient information in the system</li>
<li>Handle patient inquiries, complaints, or concerns professionally and escalate when necessary</li>
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 Locations <br> <div>
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Dubai, UAE<br></li>
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 Requirement <br> <div>
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High school diploma or equivalent required; additional education or training in healthcare administration preferred<br></li>
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Previous experience in a medical or customer service call center strongly preferred<br></li>
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Call Center Agent - Dubai

Explore 2066+ Contact center agent in Dubai this October. Find roles across top companies and apply now to boost your career.

2066 contact center agent jobs IN Dubai

Contact Center Agent

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Customer Service | Call Center Agent

Call Center Agent - Arabic Speaking

Call Center Agent - Dubai