real estate agent

sales coordinator

real estate sales agent

sales manager

sales representative

contact center agent

Padra Medical center

<p><b>Job Title:</b> Call Center Agent (Arabic / English / Urdu)</p><p><b>Company:</b> Padra Medical Center</p><p><b>Job Summary:</b><br/>Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in <b>Arabic, English, and Urdu</b>. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul><p><b>Requirements</b></p><ul><li>Fluency in <b>Arabic, English, and Urdu</b> (Mandatory).</li><li>Minimum <b>1&ndash;2 years of call center experience</b>, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul><p>Job Type: Full-time</p>

Call Centre Agent

Rosmetic

<p>We are seeking a professional and patient-focused <b>Call Center Agent</b> to join our premium aesthetic clinic. The ideal candidate will be confident on the phone, highly organized, and passionate about delivering an excellent patient experience.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, packages, and limited-time offers</li><li>Accurately update and maintain patient records in the CRM system</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year</b> of call center or customer service experience</li></ul><p><i>(Healthcare or medical aesthetics experience is a strong advantage)</i></p><ul><li>Excellent spoken <b>English</b> (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul><p><b>What We Offer</b></p><ul><li>Work in a <b>premium medical aesthetics environment</b></li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>medical call center agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Call Centre Executive

Flexloop

<p>Only German-speaking candidates will be considered for this role.</p><p>Are you looking for a real opportunity to build your career from home?<br /><br />We are hiring freelance call center agents to join our customer service team in a fully remote role. No previous experience is required — we value your motivation, responsibility, and willingness to learn.<br /><br />What You Will Do</p><ul><li>Manage customer calls and inquiries in a professional and friendly manner</li><li>Provide clear, accurate information and solutions</li><li>Record each case correctly in the system</li><li>Escalate technical issues to the relevant team when necessary</li></ul><p> </p><h3>What We’re Looking For</h3><ul><li>Strong interest in customer service and problem-solving</li><li>Clear and confident communication skills over the phone</li><li>Ability to quickly adapt to new digital tools</li><li>Organized, detail-oriented, and reliable</li><li>Quiet workspace with a stable internet connection</li><li>Computer with Windows 10 or 11 and 4–6 GB RAM minimum</li><li>Previous customer service experience (preferred but not required)</li></ul><p> </p><h3>What We Offer</h3><ul><li>Freelance collaboration with pay based on services provided</li><li>Hourly compensation plus performance-based bonuses</li><li>Full initial training and ongoing support</li><li>Flexible working hours</li><li>Professional environment with long-term growth opportunities</li><li>A great opportunity to build stability while working from home<br /> </li></ul><p>Join our team and take the next step in your career as a freelance call center agent — all from the comfort of your home.</p>

German-Speaking Freelance Call Center Agent (Remote)

Lindas Motors

<p>We are looking for call center representatives to manage our online leads inquiries and handle appointments on a daily basis.</p><p>Responsibilities</p><ul><li>Answer, screen and forward incoming phone calls</li><li>Log in online leads and handle appointments in professional manner</li><li>Provide basic and accurate information</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Update calendars and schedule meetings</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Qualifications</b></p><ul><li>1 years experience in automotive industry</li><li>Fluent English speaker and writer</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Communication skills</li><li>Advanced level of Excel experience</li><li>CRM experience is preferred</li><li>Experience in selling and buying cars is an advantage</li><li>Excellent organizational skills</li><li>Target achiever</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise</li><li>Customer service attitude</li><li>High school degree; additional certification in Office Management is a plus</li></ul><p>Please note that we will only consider your CV if you meet the above requirements.</p><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your level of proficiency in English?</li><li>Can you identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives?</li><li>Do you have any experience in used car business?</li><li>Are you familiar with CRM systems?</li><li>Have you thoroughly and accurately addressed the questions above?</li></ul><p>Experience:</p><ul><li>Client Follow-Up: 1 year (Required)</li><li>Fluency Call Center: 1 year (Required)</li></ul>

Call Center Agent

BlackStone eIT

<div><p>BlackStone eIT is on the lookout for a skilled <b>Contact Center Analytics &amp; AI Lead</b> to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.</p><p>
As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness.</li>
<li>Analyze customer interaction data to identify trends, patterns, and areas for improvement.</li>
<li>Develop predictive models to enhance agent performance and customer satisfaction.</li>
<li>Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows.</li>
<li>Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives.</li>
<li>Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels.</li>
<li>Monitor and report on key performance indicators (KPIs) related to contact center effectiveness.</li>
<li>Stay current with industry trends, tools, and methodologies in analytics and AI applications.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Data Science, Business Analytics, Computer Science, or a related field; Master&rsquo;s degree preferred.</li>
<li>7+ years of experience in analytics within a contact center or customer service environment.</li>
<li>Proven experience with AI technologies and their applications in customer service.</li>
<li>Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling.</li>
<li>Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar).</li>
<li>Experience with machine learning algorithms and techniques.</li>
<li>Excellent communication skills, able to present insights clearly to both technical and non-technical audiences.</li>
<li>Strong project management skills and ability to lead cross-functional teams.</li>
<li>Knowledge of customer experience metrics and industry best practices.</li>
<li>Passion for utilizing data and technology to drive successful outcomes in customer service.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Contact Center Analytics & AI Lead

Lumos Polyclinic

<p><b>Job Title</b></p><p><b>Call Center Agent &ndash; Cold Calling (Healthcare / Clinic)</b></p><p><b>Location</b></p><p>Dubai, UAE</p><p><b>Job Type</b></p><p>Full-time</p><p><b>Job Description</b></p><p>We are a well-established medical &amp; aesthetic clinic in Dubai looking for a <b>Call Center Cold Calling Agent</b> to join our growing team.</p><p>The ideal candidate is confident on the phone, target-driven, and experienced in booking appointments through outbound calls.</p><p><b>Responsibilities</b></p><ul><li>Make outbound cold calls to potential patients</li><li>Promote clinic services and offers professionally</li><li>Book and confirm appointments for doctors and therapists</li><li>Follow up with leads and maintain call records</li><li>Achieve daily and monthly booking targets</li><li>Handle basic patient inquiries and objections</li><li>Coordinate with the front desk and management team</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in <b>call center / cold calling</b> (clinic or healthcare experience is a plus)</li><li>Strong communication skills in <b>English</b> (Arabic is a plus)</li><li>Confident, persuasive, and results-oriented</li><li>Ability to work with targets and KPIs</li><li>Basic computer skills (CRM or Excel is a plus)</li><li>Professional phone etiquette</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + <b>commission / incentives</b></li><li>Stable job in a growing clinic</li><li>Supportive work environment</li><li>Training on clinic services and scripts</li><li>Career growth opportunities</li></ul><p><b>How to Apply</b></p><p>Apply through Indeed or send your CV with the subject:<br/><b>&ldquo;Call Center Agent &ndash; Clinic&rdquo;</b></p><p>Job Type: Full-time</p>

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)

Explore 510+ Contact center agent in Dubai this February. Find roles across top companies and apply now to boost your career.