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contact center agent

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Gargash Hospital

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 1 to 5 years 
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 Qualification Level
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 Diploma; Graduate 
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 Job Function
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 Customer Service / Telecalling 
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 Skillset
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 call center experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Call Centre Agent Job Location : Dubai, UAE Job Details : Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up. Should be flexible with rotation of shift work. Team player with work under pressure is much required. 
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Call Centre Agent

Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

Al-Futtaim

<div>Job Requisition ID: 173201

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face-to-face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success in this role is measured through customer feedback, agent performance reports, and First Contact Resolution rates.</li></ul> 

What You Will Do:
<h4 class="jobSectionHeader">
General</h4>
<ul><li>Attend to all aftersales calls and emails received in Hertz queues, including face-to-face customer interactions during branch visits.</li>
<li>Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.</li>
<li>Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.</li>
<li>Meet and greet walk-in customers visiting the Hertz Head Office and resolve queries as received.</li>
<li>Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.</li>
<li>Log all queries received via calls and emails to track First Contact Resolution rates.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Excellent communication skills in English and Arabic.</li>
<li>Strong customer relations and interpersonal skills.</li>
<li>Ability to organize and manage administrative tasks effectively.</li>
<li>Proficiency in using customer service management platforms.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Graduate or Diploma holder in any discipline.</li>
<li>Minimum 2 years of experience in a customer service role, preferably in contact centers.</li>
<li>Fluency in English and Arabic is mandatory.</li>
<li>Must possess strong communication, negotiation, planning and organization, customer relations, problem-solving, decision-making, and interpersonal skills.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

UAE national_ Sr. Customer Services Representative

ALLIANZ MARKETING MANAGEMENT LLC

Call center agents - Arabic SpeakersJob Type: Full-time, PermanentContract Length: 24 monthsSalary: AED 2,500.00 - 3,500 AED + commissionJob Type: ContractContract length: 24 monthsLanguage:very good english (Required)Arabic language is plus.Job description:We are seeking a dynamic and motivated Sales Executive to promote our online platform. This position is suitable for individuals with no prior experience, as training will be provided. The role is focused on achieving results through proactive promotion and effective communication, primarily targeting managers and office managers.Key Responsibilities:Promote and sell the platform to potential clients. Develop and maintain relationships with key decision-makers, including managers and office managers. Meet sales targets and deliver measurable results.Communicate effectively with clients in English, both verbally and in writing.Requirements:English &amp; Arabic proficiency is mandatory (B2 level or higher).Strong communication skills, with the ability to engage potential clients.Results-oriented with a focus on performance and achievement of targets.Self-motivated and driven to succeed.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Call center agents

Nissan Motor Corporation

<div>
 Job Title Section Manager - Regional Customer Contact Center
 
 
 Department Customer Excellence - (CQ)
 
 
 Function Section Manager RCCC
 
 
 Legal Entity NMEF
 
 
 Location Dubai, UAE
 
 
 Level EVP - 7
 
 
 Direct Manager DGM - Customer Quality
 
 
 Manager's Manager DGM - Customer Quality
 
 
 Functional Reporting GM - Customer Excellence
 
 
 
 Mission &amp; Main Objectives
 
 
 
 <ul>
 <li>
 Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers
 </li>
 <li>
 Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;
 </li>
 <li>
 Track, escalate and manage Connected Car Services (CCS) complaints and issues
 </li>
 <li>
 Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions
 </li>
 <li>
 Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases
 </li>
 <li>
 Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI
 </li>
 <li>
 Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries
 </li>
 <li>
 Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents
 
 
 </li>
 </ul>
 
 Main tasks and responsibilities
 
 (Scope : tasks related to both NISSAN and INFINITI)
 
 
 <ul>
 <li>
 Design and manage the complaints management and escalation process internally and across the NSCs
 </li>
 <li>
 Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;
 </li>
 <li>
 Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries
 </li>
 <li>
 Prepare management reports relative to call center performance and operational improvements
 </li>
 <li>
 Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.
 </li>
 <li>
 Lead the call center agents for cross-functional support from various departments involved in the problem resolution process
 </li>
 <li>
 Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation
 </li>
 <li>
 Monitor QVOC tool for hot alerts and pending cases
 </li>
 <li>
 Keep track and update RCCC knowledge files for reference
 </li>
 <li>
 Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS
 </li>
 <li>
 Attend Regional calls to identify best ideas to enhance RCCC operational performance
 </li>
 <li>
 Implement new technology tools, processes, or workflows to enhance efficiency and customer experience
 
 
 </li>
 </ul>
 
 Country Specifics
 
 
 
 NISSAN : NMEF markets
 
 
 INFINITI : I-ME Markets
 
 
 
 KPIs
 
 
 
 <ul>
 <li>
 Case resolution
 </li>
 <li>
 Case closure
 </li>
 <li>
 Hot alert closure
 </li>
 <li>
 Case closure satisfaction
 
 
 </li>
 </ul>
 
 Background &amp; Skills Required
 
 
 
 
 Background &amp; Experience (years)
 
 
 
 S
 
 pecific technical skills
 
 
 
 <ul>
 <li>
 Automotive, Call Center Operations or CRM background;
 </li>
 <li>
 Arabic speaker;
 </li>
 <li>
 Leadership experience in previous role and advantage
 </li>
 <li>
 Competency in various software applications (Salesforce, excel, ppt)
 
 
 </li>
 </ul>
 
 Behavioural Competencies Required
 
 
 
 <ul>
 <li>
 Emphathetical and Customer service oriented
 </li>
 <li>
 Able to work with multiple cross functional team
 </li>
 <li>
 Team Management
 </li>
 <li>
 Results driven
 
 
 </li>
 </ul>
 Dubai United Arab Emirates
</div>

Section Manager - Regional Customer Contact Center

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

Explore 1264+ Contact center agent in Dubai this December. Find roles across top companies and apply now to boost your career.

1264 contact center agent jobs IN Dubai

Call Center Agent

Call Centre Agent

Call Center Agent - Sponsored Visa

UAE national_ Sr. Customer Services Representative

Call center agents

Section Manager - Regional Customer Contact Center

Section Manager - Regional Customer Contact Center