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contact center manager (stc pay) Jobs in Bahrain

contact center manager (stc pay)

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contact center manager stc pay

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>11-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay&rsquo;s brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Vendor Management &amp; Governance</b></p><ul><li><p>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</p></li><li><p>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</p></li><li><p>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</p></li><li><p>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor&rsquo;s management team to review performance, address gaps, and align on priorities.</p></li><li><p>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</p></li><li><p>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</p></li><li><p>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</p></li><li><p>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</p></li></ul><p><b>
Performance Management &amp; SLA Oversight</b></p><ul><li><p>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</p></li><li><p>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</p></li><li><p>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</p></li><li><p>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</p></li><li><p>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</p></li></ul><p><b>
Quality Assurance &amp; Customer Experience</b></p><ul><li><p>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</p></li><li><p>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</p></li><li><p>
Ensure the vendor&rsquo;s agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</p></li><li><p>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</p></li><li><p>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</p></li><li><p>
Oversee the vendor&rsquo;s complaint management process and ensure alignment with stc pay&rsquo;s complaint handling policies and CBB regulations.</p></li></ul><p><b>
Operations Oversight</b></p><ul><li><p>
Oversee the vendor&rsquo;s workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</p></li><li><p>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</p></li><li><p>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay&rsquo;s IT team.</p></li><li><p>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</p></li><li><p>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</p></li></ul><p><b>
Reporting, Analytics &amp; Continuous Improvement</b></p><ul><li><p>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</p></li><li><p>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</p></li><li><p>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</p></li><li><p>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</p></li><li><p>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</p></li></ul><p><b>
Stakeholder Management &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</p></li><li><p>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</p></li><li><p>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</p></li><li><p>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</p></li><li><p>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><b>Qualification:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Management, Communications, or a related field.</p></li><li><p>
Master&rsquo;s degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 7&ndash;10 years of progressive experience in contact center management, with at least 3&ndash;5 years in a vendor/outsourcing management role.</p></li><li><p>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</p></li><li><p>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Contact Center Manager (stc Pay)

STC Bahrain

<div>Job Objective:<p><br>
The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay's brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).</p>
Job Specifications:<p><b><br>
Vendor Management &amp; Governance</b></p><ul><li><p>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</p></li><li><p>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</p></li><li><p>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</p></li><li><p>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor's management team to review performance, address gaps, and align on priorities.</p></li><li><p>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</p></li><li><p>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</p></li><li><p>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</p></li><li><p>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</p></li></ul><p><b>
Performance Management &amp; SLA Oversight</b></p><ul><li><p>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</p></li><li><p>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</p></li><li><p>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</p></li><li><p>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</p></li><li><p>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</p></li></ul><p><b>
Quality Assurance &amp; Customer Experience</b></p><ul><li><p>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</p></li><li><p>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</p></li><li><p>
Ensure the vendor's agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</p></li><li><p>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</p></li><li><p>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</p></li><li><p>
Oversee the vendor's complaint management process and ensure alignment with stc pay's complaint handling policies and CBB regulations.</p></li></ul><p><b>
Operations Oversight</b></p><ul><li><p>
Oversee the vendor's workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</p></li><li><p>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</p></li><li><p>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay's IT team.</p></li><li><p>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</p></li><li><p>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</p></li></ul><p><b>
Reporting, Analytics &amp; Continuous Improvement</b></p><ul><li><p>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</p></li><li><p>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</p></li><li><p>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</p></li><li><p>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</p></li><li><p>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</p></li></ul><p><b>
Stakeholder Management &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</p></li><li><p>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</p></li><li><p>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</p></li><li><p>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</p></li><li><p>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</p></li></ul>
Qualification &amp; Experience:<p><b><br>
Qualification:</b></p><ul><li><p>
Bachelor's degree in Business Administration, Management, Communications, or a related field.</p></li><li><p>
Master's degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 7-10 years of progressive experience in contact center management, with at least 3-5 years in a vendor/outsourcing management role.</p></li><li><p>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</p></li><li><p>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</p></li></ul>
Note:<p><b><br>
Preference in hiring will be given for Bahraini nationals.</b></p></div>

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>10-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>To lead the development and execution of stc pay business development and enterprise sales strategy, driving revenue growth through strategic partnerships and high‑value fintech deals. The role secures complex enterprise agreements, expands regional market presence, and builds a high‑performing sales organization aligned with long‑term profitability and market leadership.</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Strategic Contribution</b></p><ul><li><p>
Design and execute the overall Business Development &amp; Sales strategy aligned with corporate growth objectives.</p></li><li><p>
Develop annual and multi-year business development plans, setting ambitious yet achievable revenue and expansion targets.</p></li><li><p>
Identify new verticals, use cases, and market opportunities within fintech, payments, and embedded finance ecosystems.</p></li><li><p>
Define go-to-market strategies for new products and services across enterprise and government segments.</p></li><li><p>
Monitor industry trends, competitive landscape, regulatory developments, and emerging technologies to ensure strategic positioning.</p></li><li><p>
Report regularly to executive leadership and Board on pipeline health, revenue performance, and strategic initiatives.</p></li></ul><p><b>
Strategic Business Development</b></p><ul><li><p>
Identify, pursue, and close high-value strategic partnerships with government entities, sovereign wealth funds, regulatory bodies, and public sector institutions.</p></li><li><p>
Engage with enterprises, conglomerates, banks, and financial institutions to offer enterprise-grade fintech solutions.</p></li><li><p>
Structure and negotiate complex deals including:</p><ul><li><p>
BIN sponsorship arrangements for card product launches</p></li><li><p>
Mobile Wallet-as-a-Service (WaaS) white-label or co-branded platforms</p></li><li><p>
Remittance service provider aggregation partnerships</p></li><li><p>
Customized payment acceptance and embedded finance solutions</p></li></ul></li><li><p>
Build and maintain long-term relationships with C-suite executives, government officials, regulators, and key decision-makers.</p></li><li><p>
Lead RFP responses, public sector tender submissions, and large-scale procurement engagements.</p></li><li><p>
Structure innovative commercial models including revenue-share agreements, equity partnerships, and risk-sharing frameworks.</p></li></ul><p><b>
Solution Architecture &amp; Consultative Selling</b></p><ul><li><p>
Understand complex client business, regulatory, and technical requirements and translate them into commercially viable solutions.</p></li><li><p>
Collaborate closely with Product, Technology, Compliance, Legal, and Operations teams to develop tailored offerings.</p></li><li><p>
Develop compelling business cases, ROI models, and financial projections for enterprise and government clients.</p></li><li><p>
Lead contract negotiations, pricing strategy discussions, and partnership structuring.</p></li><li><p>
Serve as trusted advisor to clients on digital payments transformation and fintech innovation strategies.</p></li></ul><p><b>
Regional Expansion</b></p><ul><li><p>
Develop and execute market entry strategies across GCC and MENA markets.</p></li><li><p>
Conduct detailed market research and competitive analysis to identify expansion opportunities.</p></li><li><p>
Establish relationships with regulators, central banks, and government authorities in target jurisdictions.</p></li><li><p>
Navigate regulatory frameworks, licensing processes, and compliance requirements across markets.</p></li><li><p>
Build local strategic partnerships and distribution channels to accelerate market penetration.</p></li><li><p>
Adapt product and commercial models to regional requirements including Islamic finance and Sharia-compliant structures where applicable.</p></li></ul><p><b>
Sales Leadership &amp; Team Management</b></p><ul><li><p>
Build, lead, and scale the sales organization from early stage to full commercial maturity.</p></li><li><p>
Recruit, develop, and retain high-caliber sales talent across enterprise and public sector segments.</p></li><li><p>
Set sales strategy, targets, quotas, and KPIs aligned with corporate revenue objectives.</p></li><li><p>
Establish governance frameworks, sales processes, and performance management systems.</p></li><li><p>
Oversee pipeline management, forecasting accuracy, and revenue predictability.</p></li><li><p>
Coach and mentor sales leaders and team members to maximize productivity and professional growth.</p></li><li><p>
Foster a culture of accountability, excellence, collaboration, and continuous improvement.</p></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><p>
Partner with Product teams to influence roadmap development based on market feedback and client needs.</p></li><li><p>
Work closely with Legal and Compliance on regulatory matters and contract structuring.</p></li><li><p>
Collaborate with Marketing on positioning, messaging, and demand generation strategies.</p></li><li><p>
Coordinate with Operations and Customer Success on client onboarding and service delivery excellence.</p></li><li><p>
Align with Finance on pricing models, deal economics, revenue recognition, and profitability tracking.</p></li></ul><p><b>
Change Management &amp; Continuous Improvement</b></p><ul><li><p>
Lead initiatives to continuously improve sales processes, commercial frameworks, and partnership models.</p></li><li><p>
Drive digital transformation initiatives within the commercial function.</p></li><li><p>
Identify efficiency enhancements, automation opportunities, and cost optimization initiatives.</p></li><li><p>
Promote innovation in deal structuring and commercial engagement models.</p></li></ul><p><b>
Reporting &amp; Compliance</b></p><ul><li><p>
Ensure accurate and timely reporting of business development activities and revenue performance.</p></li><li><p>
Present periodic updates to executive leadership and Board of Directors.</p></li><li><p>
Ensure compliance with all regulatory requirements, internal governance standards, and contractual obligations.</p></li><li><p>
Maintain high ethical standards in all negotiations and commercial engagements.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><i>Minimum requirements:</i></p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or related field</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Minimum 10 years of progressive experience in business development, strategic partnerships, or enterprise sales, with at least 5 years in senior leadership roles managing sales teams and P&amp;L responsibility.</p></li><li><p>
Proficiency in English and Arabic</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Head of Business Development & Sales (stc pay)

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>10-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>To lead and accelerate customer acquisition, activation, and transaction growth across consumer and business segments by driving structured sales execution, field activation, and strategic partnerships. The role oversees on‑ground sales operations, sponsorship activations, and partner‑led initiatives in line with the commercial strategy, ensuring sustainable revenue growth, strong market presence, and measurable ROI.</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Strategic Contribution</b></p><ul><li><p>
Contribute to the development of the Sales and Growth strategy and lead its execution across field activation, partnerships, and direct sales channels to achieve commercial targets.</p></li><li><p>
Lead and control growth initiatives to ensure alignment with company revenue objectives, customer acquisition goals, and transaction growth targets.</p></li><li><p>
Guide the preparation and monitoring of the annual sales and activation business plan and budget in line with overall company strategy.</p></li><li><p>
Control expenditure against approved budgets for activations, sponsorships, partnerships, and field operations, ensuring optimal ROI and cost efficiency.</p></li><li><p>
Monitor sales performance KPIs and profitability metrics, providing regular updates and insights to senior management.</p></li></ul><p><b>
Business Operations &ndash; Growth, Field Activation &amp; Partnerships</b></p><ul><li><p>
Lead and control customer acquisition, registration, service activation, and transaction growth across assigned consumer and business channels.</p></li><li><p>
Develop and execute structured sales and activation plans to improve conversion rates, activation ratios, and customer usage.</p></li><li><p>
Identify growth gaps, barriers, and underperforming channels, and implement corrective commercial initiatives.</p></li><li><p>
Design and implement sales campaigns, promotions, and incentive programs to drive acquisition and transactional behaviour.</p></li><li><p>
Monitor market trends, competitor activities, and customer insights to refine sales strategies and positioning.</p></li><li><p>
Lead and manage field sales teams, promoters, and outsourced sales partners to ensure strong territory coverage and execution excellence.</p></li><li><p>
Plan and execute roadshows, events, community engagements, and on-ground activations with clear commercial objectives.</p></li><li><p>
Identify and secure high-impact activation locations and distribution channels to maximize outreach and conversions.</p></li><li><p>
Own partnership development by identifying, onboarding, and managing partners that support customer acquisition and service usage growth.</p></li><li><p>
Lead sponsorship activations with measurable commercial outcomes, ensuring branding, deliverables, and commitments are executed effectively.</p></li><li><p>
Coordinate cross-functional collaboration with Marketing, Product, Operations, Finance, and Compliance to ensure smooth execution of campaigns and onboarding processes.</p></li><li><p>
Develop structured sales processes, pitch materials, scripts, and onboarding tools to standardize execution.</p></li><li><p>
Ensure consistent brand representation and adherence to company policies, compliance standards, and operational procedures.</p></li></ul><p><b>
 People Management</b></p><ul><li><p>
 Provide effective leadership to sales and field activation teams by setting clear targets, reviewing performance, and fostering a results-driven culture.</p></li><li><p>
Recruit, train, coach, and motivate sales representatives, promoters, and partner teams to maximize productivity and target achievement.</p></li><li><p>
Monitor team productivity, territory allocation, and performance metrics to ensure optimal field deployment.</p></li><li><p>
Conduct regular performance reviews and implement performance improvement plans where required.</p></li></ul><p><b>
Change Management and Continuous Improvement</b></p><ul><li><p>
Lead identification of continuous improvement opportunities in sales funnels, activation processes, and partnership models.</p></li><li><p>
Drive innovation in on-ground activation strategies and digital-enabled sales approaches to enhance acquisition and usage.</p></li><li><p>
Analyze funnel metrics (acquisition, activation, conversion, usage) to identify optimization opportunities and improve cost per acquisition (CPA).</p></li><li><p>
Benchmark sales and activation performance against industry best practices to ensure competitiveness and sustainable growth.</p></li><li><p>
Implement structured reporting dashboards and performance tracking mechanisms to enhance visibility and decision-making.</p></li></ul><p><b>
Reporting and Compliance</b></p><ul><li><p>
Own delivery of monthly, quarterly, and annual sales and activation targets.</p></li><li><p>
Track and report key performance indicators including customer acquisition, activation rates, transaction growth, CPA, ROI on events and sponsorships, and team productivity.</p></li><li><p>
Maintain accurate sales pipeline data, forecasting reports, and performance dashboards.</p></li><li><p>
Ensure compliance with company policies, operational onboarding requirements, and regulatory standards during customer acquisition and activation.</p></li><li><p>
Manage sponsorship and activation documentation, contracts, and performance evaluations in line with governance requirements.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><i>Minimum requirement:</i></p><ul><li><p>
Bachelor&rsquo;s degree in business, Marketing, Management, or related field.</p></li><li><p>
Proficiency in English language</p></li><li><p>
Minimum 8&ndash;10 years of relevant experience in B2C and/or B2B sales, preferably within fintech, payments, telecommunications, or digital services sectors.</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Master&rsquo;s degree or relevant sales certifications.</p></li><li><p>
Proficiency in Arabic language</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Manager Sales (stc pay)

<div>Job Objective:<p><br>
To lead the development and execution of stc pay business development and enterprise sales strategy, driving revenue growth through strategic partnerships and high‑value fintech deals. The role secures complex enterprise agreements, expands regional market presence, and builds a high‑performing sales organization aligned with long‑term profitability and market leadership.</p>
Job Specifications:<p><b><br>
Strategic Contribution</b></p><ul><li><p>
Design and execute the overall Business Development &amp; Sales strategy aligned with corporate growth objectives.</p></li><li><p>
Develop annual and multi-year business development plans, setting ambitious yet achievable revenue and expansion targets.</p></li><li><p>
Identify new verticals, use cases, and market opportunities within fintech, payments, and embedded finance ecosystems.</p></li><li><p>
Define go-to-market strategies for new products and services across enterprise and government segments.</p></li><li><p>
Monitor industry trends, competitive landscape, regulatory developments, and emerging technologies to ensure strategic positioning.</p></li><li><p>
Report regularly to executive leadership and Board on pipeline health, revenue performance, and strategic initiatives.</p></li></ul><p><b>
Strategic Business Development</b></p><ul><li><p>
Identify, pursue, and close high-value strategic partnerships with government entities, sovereign wealth funds, regulatory bodies, and public sector institutions.</p></li><li><p>
Engage with enterprises, conglomerates, banks, and financial institutions to offer enterprise-grade fintech solutions.</p></li><li><p>
Structure and negotiate complex deals including:</p><ul><li><p>
BIN sponsorship arrangements for card product launches</p></li><li><p>
Mobile Wallet-as-a-Service (WaaS) white-label or co-branded platforms</p></li><li><p>
Remittance service provider aggregation partnerships</p></li><li><p>
Customized payment acceptance and embedded finance solutions</p></li></ul></li><li><p>
Build and maintain long-term relationships with C-suite executives, government officials, regulators, and key decision-makers.</p></li><li><p>
Lead RFP responses, public sector tender submissions, and large-scale procurement engagements.</p></li><li><p>
Structure innovative commercial models including revenue-share agreements, equity partnerships, and risk-sharing frameworks.</p></li></ul><p><b>
Solution Architecture &amp; Consultative Selling</b></p><ul><li><p>
Understand complex client business, regulatory, and technical requirements and translate them into commercially viable solutions.</p></li><li><p>
Collaborate closely with Product, Technology, Compliance, Legal, and Operations teams to develop tailored offerings.</p></li><li><p>
Develop compelling business cases, ROI models, and financial projections for enterprise and government clients.</p></li><li><p>
Lead contract negotiations, pricing strategy discussions, and partnership structuring.</p></li><li><p>
Serve as trusted advisor to clients on digital payments transformation and fintech innovation strategies.</p></li></ul><p><b>
Regional Expansion</b></p><ul><li><p>
Develop and execute market entry strategies across GCC and MENA markets.</p></li><li><p>
Conduct detailed market research and competitive analysis to identify expansion opportunities.</p></li><li><p>
Establish relationships with regulators, central banks, and government authorities in target jurisdictions.</p></li><li><p>
Navigate regulatory frameworks, licensing processes, and compliance requirements across markets.</p></li><li><p>
Build local strategic partnerships and distribution channels to accelerate market penetration.</p></li><li><p>
Adapt product and commercial models to regional requirements including Islamic finance and Sharia-compliant structures where applicable.</p></li></ul><p><b>
Sales Leadership &amp; Team Management</b></p><ul><li><p>
Build, lead, and scale the sales organization from early stage to full commercial maturity.</p></li><li><p>
Recruit, develop, and retain high-caliber sales talent across enterprise and public sector segments.</p></li><li><p>
Set sales strategy, targets, quotas, and KPIs aligned with corporate revenue objectives.</p></li><li><p>
Establish governance frameworks, sales processes, and performance management systems.</p></li><li><p>
Oversee pipeline management, forecasting accuracy, and revenue predictability.</p></li><li><p>
Coach and mentor sales leaders and team members to maximize productivity and professional growth.</p></li><li><p>
Foster a culture of accountability, excellence, collaboration, and continuous improvement.</p></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><p>
Partner with Product teams to influence roadmap development based on market feedback and client needs.</p></li><li><p>
Work closely with Legal and Compliance on regulatory matters and contract structuring.</p></li><li><p>
Collaborate with Marketing on positioning, messaging, and demand generation strategies.</p></li><li><p>
Coordinate with Operations and Customer Success on client onboarding and service delivery excellence.</p></li><li><p>
Align with Finance on pricing models, deal economics, revenue recognition, and profitability tracking.</p></li></ul><p><b>
Change Management &amp; Continuous Improvement</b></p><ul><li><p>
Lead initiatives to continuously improve sales processes, commercial frameworks, and partnership models.</p></li><li><p>
Drive digital transformation initiatives within the commercial function.</p></li><li><p>
Identify efficiency enhancements, automation opportunities, and cost optimization initiatives.</p></li><li><p>
Promote innovation in deal structuring and commercial engagement models.</p></li></ul><p><b>
Reporting &amp; Compliance</b></p><ul><li><p>
Ensure accurate and timely reporting of business development activities and revenue performance.</p></li><li><p>
Present periodic updates to executive leadership and Board of Directors.</p></li><li><p>
Ensure compliance with all regulatory requirements, internal governance standards, and contractual obligations.</p></li><li><p>
Maintain high ethical standards in all negotiations and commercial engagements.</p></li></ul>
Qualification &amp; Experience:<p><i><br>
Minimum requirements:</i></p><ul><li><p>
Bachelor's degree in Business Administration, Finance, Economics, Engineering, or related field</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Minimum 10 years of progressive experience in business development, strategic partnerships, or enterprise sales, with at least 5 years in senior leadership roles managing sales teams and P&amp;L responsibility.</p></li><li><p>
Proficiency in English and Arabic</p></li></ul>
Note:<p><b><br>
Preference in hiring will be given for Bahraini nationals.</b></p></div>

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Read daily events, to acknowledge any VIP&rsquo;s arrivals.
  </li>
  <li>
   Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
  </li>
  <li>
   Present children's menus when appropriate, and describe specials and alternative cuisine
  </li>
  <li>
   Serve and clear food and beverage items in an unobtrusive and professional manner
  </li>
  <li>
   Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
  </li>
  <li>
   Carry trays, bus and reset tables with linen, china, glass and silver
  </li>
  <li>
   Ascertain guests&rsquo; satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
  </li>
  <li>
   Follow cash and credit card procedures according to the guidelines of the accounting department
  </li>
  <li>
   Maintain a clean, neat and orderly restaurant throughout service
  </li>
  <li>
   Polish silver, refill salt, pepper and sugar, creamers, etc
  </li>
  <li>
   Ensure that work station is stocked with appropriate condiments at all times
  </li>
  <li>
   Report any guest comments regarding food and beverage to manager
  </li>
  <li>
   Conscientious handling and maintenance of operating equipment
  </li>
  <li>
   Learn and adhere to safety, sanitation and hygiene policies
  </li>
  <li>
   Maintain good working relationships with colleagues, and all other departments
  </li>
  <li>
   Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features
  </li>
  <li>
   Perform opening/closing side duties as assigned and set all tables according to standards
  </li>
  <li>
   Report to manager any kinds of deviation from set standard and procedures
  </li>
  <li>
   Ensure that all service and storage areas are kept safe and clean
  </li>
  <li>
   Help minimize waste, neglect, breakages and mishandling of supplies and equipment
  </li>
  <li>
   Carry out light cleaning and maintenance of the outlet
  </li>
  <li>
   Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  PERSONAL ATTRIBUTES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reading, writing and oral proficiency in the English language
  </li>
  <li>
   Must be well presented and professionally groomed at all times
  </li>
  <li>
   Able to account and handle cash effectively and efficiently
  </li>
  <li>
   Good communication and customer contact skills; good problem resolution skills
  </li>
  <li>
   Basic F&amp;B product knowledge
  </li>
  <li>
   Team player with strong interpersonal skills and attention to detail
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1-year food and beverage serving experience
  </li>
  <li>
   Previous public contact and/or cashiering experience
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Opportunity to join the first Raffles in Bahrain
  </li>
  <li>
   Employee benefit card offering discounted rates in Accor worldwide
  </li>
  <li>
   Learning programs through our Academies
  </li>
  <li>
   Opportunity to develop your talent and grow within your property and across the world!
  </li>
  <li>
   Ability to make a difference through our Corporate Social Responsibility activities.
  </li>
 </ul>
</div>


Waiter - In Villa Dinning

Raffles

<div><b>Company Description</b><p><br>
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><b><br>
Job Description</b><br>
<ul><li>
Read daily events, to acknowledge any VIP&rsquo;s arrivals.</li><li>
Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked</li><li>
Present children's menus when appropriate, and describe specials and alternative cuisine</li><li>
Serve and clear food and beverage items in an unobtrusive and professional manner</li><li>
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures</li><li>
Carry trays, bus and reset tables with linen, china, glass and silver</li><li>
Ascertain guests&rsquo; satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved</li><li>
Follow cash and credit card procedures according to the guidelines of the accounting department</li><li>
Maintain a clean, neat and orderly restaurant throughout service</li><li>
Polish silver, refill salt, pepper and sugar, creamers, etc</li><li>
Ensure that work station is stocked with appropriate condiments at all times</li><li>
Report any guest comments regarding food and beverage to manager</li><li>
Conscientious handling and maintenance of operating equipment</li><li>
Learn and adhere to safety, sanitation and hygiene policies</li><li>
Maintain good working relationships with colleagues, and all other departments</li><li>
Maintain complete knowledge of all F&amp;B services, outlets and hotel services/features</li><li>
Perform opening/closing side duties as assigned and set all tables according to standards</li><li>
Report to manager any kinds of deviation from set standard and procedures</li><li>
Ensure that all service and storage areas are kept safe and clean</li><li>
Help minimize waste, neglect, breakages and mishandling of supplies and equipment</li><li>
Carry out light cleaning and maintenance of the outlet</li><li>
Assist other Food &amp; Beverage Outlets in their operations during peak hours if needed</li></ul><br>
<b>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Reading, writing and oral proficiency in the English language</li><li>
Must be well presented and professionally groomed at all times</li><li>
Able to account and handle cash effectively and efficiently</li><li>
Good communication and customer contact skills; good problem resolution skills</li><li>
Basic F&amp;B product knowledge</li><li>
Team player with strong interpersonal skills and attention to detail</li></ul><p><b>
EXPERIENCE</b></p><ul><li>
Minimum 1-year food and beverage serving experience</li><li>
Previous public contact and/or cashiering experience</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

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Waiter - In Villa Dinning

Waiter - In Villa Dinning