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contact center representative

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Voxtron

<div></div><div><div><div><div><div><div><div><div><div><div><div>Permanent Voxtron Solutions LLP 1 PositionExperience: 4+ Years
</div>We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. REMOTE CANDIDATES FROM INDIA CAN APPLY.
<div></div><h4 class="jobSectionHeader">Key Responsibilities:</h4>
<ul><li>Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.</li><li>
Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).</li><li>
Engage with decision-makers to understand customer pain points and position the right solution components.</li><li>
Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company&rsquo;s solutions.</li><li>
Gather client feedback to help improve demo content and product positioning.</li><li>
Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.</li></ul>
<h4 class="jobSectionHeader">Qualifications:</h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.4&ndash;8 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader.Prior exposure to solution selling, presales, or training roles is an advantage.Strong presentation and interpersonal skills with the ability to engage and influence senior executives.Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred.Fluent in English; Arabic is a plus.
</li></ul><h4 class="jobSectionHeader">Skills:</h4>
<ul><li>Excellent Communication Skill, Genesys, Avaya, Cisco, Asterisk, Voxtron, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices</li></ul></div></div></div></div></div></div></div></div></div></div><div></div>

Contact Center Demo Specialist

Beverly Hills Specialist Hospital

Job Summary:The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey &mdash; from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital&rsquo;s plastic surgery services and ensure patient satisfaction.Key Responsibilities:Patient Coordination:<ul><li>Patient Management: Welcome and guide patients through their entire treatment journey &mdash; from initial consultation to post-operative care.</li><li>Scheduling: Coordinate and schedule consultations, surgical procedures, and follow-up appointments.</li><li>Patient Education: Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.</li><li>Documentation: Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.</li><li>Liaison: Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.</li></ul>Sales and Marketing:<ul><li>Lead Generation: Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).</li><li>Consultation Assistance: Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.</li><li>Sales Targets: Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.</li><li>Marketing Collaboration: Work with the marketing team to design and execute promotional activities aimed at attracting new patients.</li><li>Follow-ups: Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li>Experience:</li><li>Minimum of 2&ndash;3 years of experience in patient coordination or sales within a healthcare or aesthetic clinic setting.</li><li>Experience in plastic surgery, cosmetic dermatology, or aesthetic services preferred.</li></ul>Skills and Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-driven with a proven record of meeting or exceeding sales targets.</li><li>Knowledge of plastic surgery and aesthetic procedures is an advantage.</li><li>Proficiency in healthcare management systems, CRM tools, and Microsoft Office.</li><li>Professional, empathetic, and patient-centered attitude.</li><li>Problem-solving ability with a focus on patient satisfaction.</li><li>Team player capable of working effectively with medical, administrative, and marketing staff.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthExperience:<ul><li> hospital's plastic surgery services: 1 year (Preferred)</li><li>call center: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Shuraa Management And Consultancy LLC

Job Title: Call Center Agent Company: Amara Aesthetic Studio Location: Dubai, UAE Work Schedule: 6 days a week About Us: We are a premier aesthetic clinic in Dubai, committed to delivering top-tier skincare and beauty treatments. Job Summary: We are looking for a patient coordinator who is fluent in Arabic and English, with excellent communication skills and a positive, solution-oriented approach. This is a back-office role supporting the sales and client relations function of our clinic. The ideal candidate is organized, detail-oriented, and takes initiative to ensure clients receive an exceptional experience from the first call to post-appointment follow-up. Key Responsibilities • Handle client inquiries by phone, WhatsApp, or email in a polite and professional manner. • Book and confirm appointments, ensuring smooth daily scheduling. • Provide accurate information about available services (focused on aesthetic treatments). • Promote and sell services/products over the phone when appropriate (commission structure). • Maintain client records and update internal systems. • Proactively follow up with clients to confirm bookings, gather feedback, and encourage repeat visits. • Coordinate with clinic staff to ensure a seamless client experience. Requirements • Fluency in Arabic and English is essential. • Minimum 2–4 years of experience in customer service or coordination. • Prior experience in a clinic, hospital, or wellness center is a strong advantage. • Previous exposure to aesthetic or cosmetic clinics is a big plus. • Strong interpersonal and communication skills. • Highly organized, self-motivated, and able to manage multiple tasks. What We Offer • Competitive monthly salary • Commission on sales • Supportive and professional work environment • Opportunity for long-term growth

SAMAA MEDICAL CENTER

Call Center Job ResponsibilitiesCustomer Service<ul><li>Answer incoming calls promptly and professionally.</li><li>Provide accurate information about products, services, appointments, or procedures.</li><li>Resolve customer inquiries, complaints, and issues efficiently.</li><li>Assist clients with booking, cancellations, and follow-up calls.</li><li>Maintain a positive and helpful tone in all interactions.</li></ul>Call Handling &amp; Communication<ul><li>Make outbound calls for follow-ups, reminders, or customer updates.</li><li>Document all call information accurately in the system.</li><li>Escalate complex issues to senior staff or management when necessary.</li><li>Ensure proper call etiquette and maintain company communication standards.</li></ul>Administrative Tasks<ul><li>Update customer records and verify information.</li><li>Prepare daily call logs and reports when required.</li><li>Coordinate with different departments (HR, PRO, finance, nurses, doctors, etc.) to solve customer concerns.</li></ul>Quality &amp; Performance<ul><li>Meet call volume, response time, and service quality targets.</li><li>Follow company protocols and compliance requirements.</li><li>Participate in training sessions to improve knowledge and skills.</li></ul>Other Responsibilities<ul><li>Handle emergency calls and route them to the appropriate staff.</li><li>Maintain confidentiality of customer information.</li><li>Support reception and front desk teams as needed.</li></ul>Job Types: Full-time, Contract

Ayadi Home Health Care L...

Attend to all incoming telephone calls promptly, efficiently and in a professional mannerSchedule appointments according to set procedures and policiesDocument all interactions and activities relevant to the call and uses appropriate Wrap-up codeConduct all outbound calls in an efficient, effective and professional mannerTransfer calls correctly to the appropriate staff and/or extensions as needed and requiredInform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available servicesDocument all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre

Contact Centre Agent

Enum Digital

Role Overview:We are seeking a highly motivated, fluent English-speaking Sales Development Representative (SDR) to manage outbound sales calls, lead nurturing, and qualification for financial products in the UAE market. Your role will be critical in driving conversions, building rapport with prospects, educating them on product offerings, and ensuring a consistent sales pipeline through effective communication and follow-up.Key ResponsibilitiesLead Engagement &amp; Sales Funnel Management:<ul><li>Proactively call and follow up with leads generated through marketing campaigns, referrals, and inbound inquiries.</li></ul><ul><li>Nurture prospects across all funnel stages:</li><li>Cold Prospecting.</li><li>Needs Identification.</li><li>Qualified Leads.</li><li>Product Presentation &amp; Interest Building.</li><li>Conversion to Sales.</li><li>Post-Sales Follow-up.</li></ul><ul><li>Qualify leads by assessing needs, interest level, and purchasing ability before routing to senior sales teams if required.</li></ul><ul><li>Maintain accurate and updated records in CRM systems for pipeline visibility and reporting.</li></ul>Sales &amp; Communication:<ul><li>Conduct scripted and consultative sales calls (English) to:</li><li>Present and explain financial product offerings.</li><li>Answer queries and handle objections.</li><li>Build trust and rapport to move leads closer to conversion.</li><li>Close sales when applicable or schedule next-level discussions.</li></ul><ul><li>Execute multi-channel communication via:</li><li>Phone Calls.</li><li>WhatsApp.</li><li>Email.</li><li>SMS.</li></ul>Personalization &amp; Relationship Building:<ul><li>Customize messaging based on client profile (individual investors, SMEs, corporate decision-makers).</li><li>Adapt communication style depending on audience type and product relevance.</li><li>Provide consistent after-call follow-up to reinforce interest and maintain engagement.</li></ul>Performance Targets:<ul><li>Meet or exceed weekly and monthly sales/lead conversion quotas.</li><li>Consistently achieve KPIs in terms of qualified leads, conversion ratio, and pipeline movement.</li><li>Contribute to overall revenue growth through proactive selling and nurturing.</li></ul>Requirements:<ul><li>Fluent in English (spoken and written).</li><li>Strong communication and interpersonal skills.</li><li>Familiarity with CRM/Google Sheets for updating daily progress.</li><li>Experience in sales calling or customer engagement.</li><li>Ability to work flexible hours especially closer to event dates.</li><li>Professional and pleasant phone manner.</li><li>Experience in communicating with senior professionals is a plus.</li><li>Preferably own visa.</li></ul>Preferred Experience:<ul><li>Previous experience working in sales marketing or lead nurturing campaigns.</li><li>Tele-calling in financial, investment, or consulting sectors is a plus.</li><li>Understanding of funnel-based lead management strategy.</li></ul>Location: Onsite / UAE-based - Dubai OfficeJob Type: Project-based (with possible extension based on performance)Project Based Salary: AED 2500 - 3000 - (plus commission)Working Hours:<ul><li>Weekdays: 9 AM &ndash; 6 PM (6 days a week)</li><li>Weekends: Saturday will be an alternative or Halfday depending on management call.</li></ul>Job Types: Full-time, Contract Contract length: 3 monthsApplication Question(s):<ul><li>Do you have your own visa? Yes/ No</li></ul><ul><li>Are you fluent in English (spoken and written)? Yes/ No</li></ul><ul><li>Are you currently in Dubai, UAE? Yes/ No</li></ul><ul><li>What's your visa status and when is it going to expire?</li></ul><ul><li>How soon you can join in days?</li></ul><ul><li>Do you have experience in sales calling, or customer outreach? Yes/ No</li></ul><ul><li>Are you willing to work onsite and commute to our office in Business Bay on your own? Yes/ No</li></ul><ul><li>Are you comfortable working flexible hours? Yes/ No</li></ul><ul><li>Will you be able to manage your own visa for the next 3 months minimum?</li></ul><ul><li>We must fill this position urgently. Can you start immediately? Yes/ No</li></ul><ul><li>This is a project-based role for 90 Days, project based salary between AED 2500- 3000. Do you fully agree and accept these terms? Yes/ No</li></ul>

Call Center Representative

Explore 2258+ Contact center representative in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2258 contact center representative jobs IN Dubai United Arab Emirates

Call Center Agent

Contact Center Demo Specialist

Call Center Agent

Call Center Agent

Call Center Agent

Contact Centre Agent

Call Center Representative