call center agent

sales manager

customer service specialist Jobs in Salmiya

customer service specialist

sales team leader

channel sales manager

contact center team leader

Boutiqaat

<p><b>Contact Center Team Leader</b><br/>Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy inspiring teams to perform at their best? If so, we want you to lead our Contact Center team!</p><p>At Boutiqaat, we&rsquo;re dedicated to delivering outstanding service to our customers and we&rsquo;re looking for a Contact Center Team Leader who can help elevate the customer journey even further.</p><p><b>What You&rsquo;ll Be Doing:</b></p><p>As our Contact Center Team Leader, you&rsquo;ll be the driving force behind a high-performing team that keeps our customers happy and supported. Your day will be filled with meaningful work, including:</p><ul><li>Oversee daily team operations to ensure smooth, efficient workflows.</li><li>Coach, motivate, and empower agents to reach their full potential.</li><li>Support performance management and help select top talent to join the team.</li><li>Review existing systems and workflows then help us make them better!</li><li>Implement procedures that support accuracy, consistency, and customer satisfaction.</li><li>Monitor call quality and ensure high service standards across the team.</li><li>Provide hands-on coaching to team members.</li><li>Identify training needs and help drive development plans.</li><li>Collaborate with HR to evaluate performance and support career growth.</li><li>Handle escalated issues with professionalism and empathy.</li><li>Provide solutions that enhance customer experience and build loyalty.</li><li>Ensure orders, inquiries, and complaints are handled quickly and accurately.</li><li>Create and manage team schedules to ensure full coverage.</li><li>Keep your team updated on policies, procedures, and compliance requirements.</li><li>Track and report performance metrics, sharing insights with leadership.</li></ul><p><b>What You Bring to the Table:</b></p><ul><li>A bachelor&rsquo;s degree in business management or a related field.</li><li>5&ndash;8 years of experience in customer service or a contact center.</li><li>Strong communication skills in both English and Arabic.</li><li>Confidence using Microsoft Office and comfort navigating various systems.</li><li>Experience with call center software (a nice bonus!).</li><li>The ability to stay calm under pressure, think fast, and multitask like a pro.</li><li>Knowledge of Boutiqaat products or the enthusiasm to learn quickly!</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your expected monthly salary?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 5 years (Preferred)</li></ul>

Contact Center Team Leader

<div><div><div><p>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div><p>Job Req Number: 107730<br>
Time Type: Full Time</p><br>
<p></p>
<p>
As Operations Manager you will be fully responsible for the overall performance, compliance, financial management, and operational excellence of the Distribution Center, ensuring team KPI's are met, you will drive continuous improvement, maintain a strong safety culture, and act as the primary point of contact for internal and external stakeholders including authorities, vendors, and country leadership.</p><br>
<p></p>
<p><b>
Tasks and Responsibilities</b></p>
<div>
<ul><li>Lead and manage and conduct performance reviews and ensure team development plans are in place. Supervisors, Team Leaders, Customer Service Representatives (CSR), and WHS Associates.</li>
<li>Monitor team productivity and performance KPIs to ensure targets are consistently met, Drive accountability and foster a high-performance culture.</li>
<li>Act as the primary point of contact for the DC team for daily and weekly operational priorities.</li>
<li>Ensure all SOPs (Standard Operating Procedures) and SWIs (Standard Work Instructions) are followed.</li>
<li>Maintain updated training records and ensure continuous capability development across the team, drive standardization aligned with regional requirements.</li>
<li>Implement and sustain 5S methodology across the site, recommend and implement process improvements to enhance efficiency and optimize space utilization</li>
<li>Ensure full operational readiness and compliance with internal and external requirements.</li>
<li>Promote and maintain a strong safety culture across the site, ensure compliance with all HSSE policies and procedures.</li>
<li>Oversee incident reporting, corrective actions, and follow-ups, ensure findings, audits, and safety inspections are properly addressed and closed.</li>
<li>Ensure team medical check-ups and safety programs are conducted as required.</li>
<li>Act as the main point of contact for country authorities regarding truck/order clearances and other regulatory matters.</li>
<li>Own and manage monthly invoicing processes, manage quarterly Purchase Orders (POs) and annual budget planning.</li>
<li>Align closely with local finance teams to ensure financial accuracy and compliance.</li>
<li>Lead cost-saving and cost-avoidance initiatives, monitor operational expenses and ensure financial targets are achieved.</li>
<li>Coordinate cross-functional support with Procurement, Finance, HSSE, and other country teams.</li>
<li>Handle escalations involving local DSV entities, government bodies (MEA), vendors, and landlords.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>Extensive experience with people management</li>
<li>3 years minimum working experience within Supply Chain Management or 3PL operations</li>
<li>P&amp;L acumen</li>
<li>Change management experience</li>
</ul>
<p><b>Competences</b></p>
<ul>
<li>Customer management experience</li>
<li>Excellent in verbal and written communication in English,Arabic(Advantageous)</li>
<li>Education level equivalent to bachelor&rsquo;s degree</li></ul><br>
<p></p>
</div><p><b>
DSV &ndash; Global transport and logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Operation Manager

DSV - Global Transport and Logistics

<div>
 Job Req Number: 107730
 <br/>
 <br/>
 Time Type: Full Time
 <br/>
 <br/>
 As Operations Manager you will be fully responsible for the overall performance, compliance, financial management, and operational excellence of the Distribution Center, ensuring team KPI's are met, you will drive continuous improvement, maintain a strong safety culture, and act as the primary point of contact for internal and external stakeholders including authorities, vendors, and country leadership.
 <br/>
 <br/>
 <strong>
  Tasks And Responsibilities
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage and conduct performance reviews and ensure team development plans are in place. Supervisors, Team Leaders, Customer Service Representatives (CSR), and WHS Associates.
  </li>
  <li>
   Monitor team productivity and performance KPIs to ensure targets are consistently met, Drive accountability and foster a high-performance culture.
  </li>
  <li>
   Act as the primary point of contact for the DC team for daily and weekly operational priorities.
  </li>
  <li>
   Ensure all SOPs (Standard Operating Procedures) and SWIs (Standard Work Instructions) are followed.
  </li>
  <li>
   Maintain updated training records and ensure continuous capability development across the team, drive standardization aligned with regional requirements.
  </li>
  <li>
   Implement and sustain 5S methodology across the site, recommend and implement process improvements to enhance efficiency and optimize space utilization
  </li>
  <li>
   Ensure full operational readiness and compliance with internal and external requirements.
  </li>
  <li>
   Promote and maintain a strong safety culture across the site, ensure compliance with all HSSE policies and procedures.
  </li>
  <li>
   Oversee incident reporting, corrective actions, and follow-ups, ensure findings, audits, and safety inspections are properly addressed and closed.
  </li>
  <li>
   Ensure team medical check-ups and safety programs are conducted as required.
  </li>
  <li>
   Act as the main point of contact for country authorities regarding truck/order clearances and other regulatory matters.
  </li>
  <li>
   Own and manage monthly invoicing processes, manage quarterly Purchase Orders (POs) and annual budget planning.
  </li>
  <li>
   Align closely with local finance teams to ensure financial accuracy and compliance.
  </li>
  <li>
   Lead cost-saving and cost-avoidance initiatives, monitor operational expenses and ensure financial targets are achieved.
  </li>
  <li>
   Coordinate cross-functional support with Procurement, Finance, HSSE, and other country teams.
  </li>
  <li>
   Handle escalations involving local DSV entities, government bodies (MEA), vendors, and landlords.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Extensive experience with people management
  </li>
  <li>
   3 years minimum working experience within Supply Chain Management or 3PL operations
  </li>
  <li>
   P&amp;L acumen
  </li>
  <li>
   Change management experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competences
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer management experience
  </li>
  <li>
   Excellent in verbal and written communication in English,Arabic(Advantageous)
  </li>
  <li>
   Education level equivalent to bachelor&rsquo;s degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  DSV &ndash; Global transport and logistics
  <br/>
  <br/>
 </strong>
 Working at DSV means playing in a different league.
 <br/>
 <br/>
 As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.
 <br/>
 <br/>
 With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
 <br/>
 <br/>
 At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.
 <br/>
 <br/>
 <strong>
  Start here. Go anywhere
  <br/>
  <br/>
 </strong>
 Visit dsv.com and follow us on LinkedIn and Facebook.
</div>


Alghanim INDUSTRIES

<b>Date:</b> 18 Feb 2026
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The role would be responsible for managing the fulfilment center, last mile delivery and cross border logistics ensuring efficient operations and excellent customer experience.
<br>Job Responsibilities
<br><ul>
<li>Overall leader for e-commerce fulfilment center for multiple business and multiple brands.</li>
<li>Responsible for recruiting, training, and managing a high-performance team focused on quick and high-quality service to customer.</li>
<li>Setup and manage systems, facilities, and processes for e-commerce fulfilment center.</li>
<li>Manage the day-to-day warehousing and distribution operations of the fulfillment center.</li>
<li>Manage and report operations and customer experience KPI’s to all stakeholders.</li>
<li>Develop and maintain detailed project plans and timelines to ensure a quality experience on large and small-scale projects.</li>
<li>Build relations and collaborate with cross functional teams, suppliers, and support services to ensure smooth functioning of the operations.</li>
<li>Setup and manage in-store fulfilment operation flow and process and ensure alignment with all partners (ensure end-to end visibility into inventory and customer orders)</li>
<li>Manage order consolidation, cross docking, packaging, branding process and last mile delivery ensuring high-level of accuracy and excellent customer experience.</li>
<li>Identify and onboard existing and new partners and support regional expansion by coordinating with internal and external operational parties.</li>
<li>Understand the current system's capabilities and limitations, and continuously implement improvements for systems and processes.</li>
<li>Resource planning to minimize costs and meet service level agreement (SLA) requirements</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s degree, ideally with major in supply chain management or business</li>
<li>7-10 years of work experience with fulfilment/warehouse management and building teams in large scale</li>
<li>Strong entrepreneurial and hands-on way of working</li>
<li>Experience in building up and managing online marketplaces</li>
<li>Goal-oriented and customer-centric</li>
<li>Excellent written and verbal communication skills in English (and preferable Arabic)</li>
<li>Strong sense of responsibility and accountability</li>
<li>Strong analytical skills</li>
<li>Able to execute work fast independently and in a team</li>
</ul>
Education Bachelor’s Degree in Supply Chain / Logistics or Business Administration

Sr. Manager - Fulfillment Center

visuna

<div><p>Job Reference: 201555</p><div><br>
</div><div><div><div><p>Upstream
</p></div></div><p></p><div><div><b>Start Date: </b>01/04/2026</div><div><b>
Applications close on: </b>01/04/2026</div><div><b>
Contract Type: </b>Contract</div><div><b>
Country: </b>Kuwait</div><div><b>
Discipline: </b>IT and Software</div><div><b>
Job Contact: </b>louise.davies@visuna.com</div>
</div></div><p></p><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title: Senior IT Consultant</b></h2><br>
<p></p>
<div><b>Location:</b> Collaboration Center &ndash; Ahmadi &amp; NK</div>
<div><b>Industry:</b> Oil &amp; Gas / Large-Scale Projects</div>
<p></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3><br>
<p>
The Senior IT Consultant will be responsible for managing, supporting, and optimizing IT systems, infrastructure, and technology operations for the Collaboration Center. Acting as the primary IT point of contact, this role ensures that all systems align with organizational standards while supporting seamless day-to-day operations. The position involves close coordination with internal teams, vendors, and stakeholders to ensure reliable, secure, and efficient IT services.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li><p>Manage and support the Collaboration Center&rsquo;s technology equipment and IT facilities (Ahmadi &amp; NK).</p>
</li>
<li><p>Oversee and coordinate third-party vendors for IT maintenance, support, and service delivery.</p>
</li>
<li><p>Serve as the primary IT focal point for the KwIDF project.</p>
</li>
<li><p>Manage project-related systems, including KwIDF servers and associated infrastructure.</p>
</li>
<li><p>Coordinate and communicate with multiple IT teams, business units, and project stakeholders.</p>
</li>
<li><p>Monitor system performance and implement upgrades, enhancements, or corrective actions as required.</p>
</li>
<li><p>Provide hands-on end-user support and technical assistance for both project and center operations.</p>
</li>
<li><p>Prepare technical documentation, reports, and updates for management and project stakeholders.</p>
</li>
<li><p>Ensure full compliance with IT governance frameworks, security standards, and organizational policies.</p></li></ul><p><br>
</p>
<h3 class="jobSectionHeader"><b>Required Qualifications &amp; Experience</b></h3><br>
<ul>
<li><p>Bachelor&rsquo;s degree in Information Technology or a related field.</p>
</li>
<li><p>Minimum of <b>10 years&rsquo; experience</b> in IT consulting, systems administration, and infrastructure management.</p>
</li>
<li><p>Strong hands-on experience with <b>hardware infrastructure and audiovisual (AV) systems</b>.</p>
</li>
<li><p>Proven experience supporting large-scale projects, collaboration centers, or operational facilities.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Good to Have</b></h3><br>
<ul>
<li><p>Prior experience working within the <b>oil and gas sector</b>.</p>
</li>
<li><p>Expertise in <b>enterprise data management</b>.</p>
</li>
<li><p>Experience working in multi-stakeholder, high-availability environments.</p>
</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Benefit of Working with Visuna?
</b></h3><p></p><ul><li>A dedicated member of the team responsible for your placements and welfare</li>
<li>Some of the best day rates in the industry</li>
<li>FREE worldwide insurance and Medevac cover whist on a Placement</li>
<li>24/7 access to our specialist support team</li>
<li>Assistance and advice on a range of business topics</li>
<p></p>
<li>FREE access to our Competency Scheme</li>
<li>Increased exposure to potential clients and more placement opportunities</li></ul></div></div></div></div></div></div></div><p></p>

Senior IT Consultant

American University of Kuwait

<p></p><div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div></div><div></div><div><br>
</div></div><p></p><div>
 <div></div><div><div>Ref:JB5435729</div></div></div></div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p><b>Department: Center of Continuing Education</b></p>
<p><b>
Reports to:</b><b>Director - CCE</b></p>
<p><b>
Scope and Purpose:</b></p>
<p>
Center for Continuing Education (CCE) is committed to providing a wide range of professional development courses, training workshops, certificate programs, and customized corporate training solutions designed to meet the needs of individuals, businesses, and the community. By partnering with international certifying bodies and industry experts, the Center ensures that its programs are globally relevant, innovative, and aligned with labor market demands.</p>
<p>
The Training Operation Officer supports the effective delivery of CCE programs and training services by managing daily operational, logistical, and administrative processes. This role ensures that classes, instructors, and facilities are efficiently scheduled and prepared, that quality standards are consistently maintained, and that all post-training documentation and reports are accurately completed. Working closely with the Team leader - Training operation &amp; testing and the CCE Director, the training operations officer plays a key role in ensuring a seamless learning experience for participants and operational excellence across all CCE activities.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul>
<li><div><b>Coordinate Training Operations:
</b></div>Plan and manage the scheduling and setup of CCE training programs, ensuring all logistical, technical, and material requirements are met.</li>
<li><b>Administer CCE Systems, Data, and Operational Schedules: </b>Maintain accurate and up-to-date records within CCE&rsquo;s management systems, including product sheets, class openings, participant and instructor data, and operational reports. Develop and monitor the annual training calendar, trainers&rsquo; schedules, and classroom allocations to ensure effective resource management, operational efficiency, and accurate reporting.</li>
<li><div><b>Monitor Quality and Service Standards:</b></div>
Oversee training delivery and gather feedback from participants and instructors to uphold CCE&rsquo;s quality benchmarks.</li>
<li><div><b>Support Instructors and Participants:</b></div>
Communicate essential course information, coordinate instructor schedules, and provide responsive support to ensure a positive learning experience.</li>
<li><div><b>Oversee Facilities and Logistics:</b></div>
Ensure training venues, equipment, and course materials are properly arranged and maintained to create an effective learning environment.</li>
<li><div><b>Maintain Administrative Efficiency:</b></div>
Process course-related forms, certificates, cancellations, and transfers promptly to ensure compliance and smooth program operations.</li>
<li><b>Manage Testing Center Operations: </b>Coordinate scheduling, setup, and supervision of CCE testing activities, ensuring proper administration of exams, adherence to testing protocols, and maintenance of a secure and professional testing environment.</li>
<li><b>Process Trainer Payments and Financial Requisitions: </b>Prepare and process trainer payment requests &amp; handle BC petty cash advances.</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<p></p><div><p><b>Education:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in business administration, Education, Management Information Systems, or a related field is required.</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>Minimum of 2 years of relevant experience in training administration, program coordination, or operation management, preferably within a university, continuing education, or professional training enviroment.</li>
<li>Demonstrated experience managing trainign logistics, scheduling course setup, and reporting systems.</li>
<li>Experience with testing center operations,including exam scheduling, supervision, and compliance with testing protocols, is highly desirable.</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li><div><b>Administration:
</b></div>Effectively plans and coordinates tasks, resources, and schedules to ensure smooth execution of training and testing activities.</li>
<li><div><b>Quality Management:
</b></div>Maintains high standards of accuracy and thoroughness in all operational and administrative processes.</li>
<li><div><b>Applying Technology:
</b></div>Demonstrates proficiency in CCE systems, digital tools, and IT processes required for training delivery and reporting.</li>
<li><div><b>Process Excellence:
</b></div>Understands, follows, and improves operational workflows to enhance efficiency and service quality.</li>
<li><b>I</b><div><b>
nformation and Data Management:
</b></div>Collects, organizes, and analyzes data to generate accurate reports that support decision-making and performance tracking.</li>
<li><div><b>Office Management:</b></div>
Manages physical and digital resources&mdash;such as training rooms, materials, and equipment&mdash;to ensure readiness and proper utilization.</li>
<li><div><b>Communication Skills:
</b></div>Communicates clearly, respectfully, and effectively with colleagues, trainers, and learners to foster collaboration and understanding.</li>
<li><div><b>Service Orientation:
</b></div>Demonstrates commitment to providing high-quality service to internal and external stakeholders through responsiveness and professionalism.</li>
<li><b>Accountability: </b>Takes ownership of responsibilities, delivers on commitments, and ensures consistent performance and dependability.</li>
<li><div><b>Teamwork:
</b></div>Works cooperatively with others across departments to achieve shared goals and support organizational effectiveness.</li>
<li><div><b>Adaptability:
</b></div>Responds positively to change, adjusting priorities and approaches to meet evolving operational and institutional needs.</li>
<li><div><b>Self Management:
</b></div>Seeks opportunities to enhance personal effectiveness, update knowledge, and contribute to process improvement within the CCE.</li>
</ul>
<p><b>Certifications (preferred)</b><b>:</b></p>
<ul>
<li><div><b>Project Management
</b></div><b>certification.</b></li>
<li><div><b>Training Administration or Learning Management Systems (LMS)</b></div><b>
certification.</b></li>
<li><div><b>Customer Service or Quality Management
</b></div><b>certification.</b></li>
<li><div><b>Information Technology
</b></div><b>proficiency certification.</b></li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Training and Development</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div></div>

Training Operations - Officer

Bumbum

<p>Role Purpose</p><p>The Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.</p><p>The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.</p><p>Key Responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul><p>Customer Experience Excellence</p><ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul><p>Operational Accuracy</p><ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul><p>Quality &amp; Continuous Improvement</p><ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul><p>Required Skills &amp; Competencies</p><ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul><p>Experience &amp; Qualifications</p><ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul><p>Key Behavioral Traits</p><ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul><p>Job Type: Full-time</p>

Call center agent

Explore 368+ Contact center team leader in Salmiya this March. Find roles across top companies and apply now to boost your career.

368 contact center team leader jobs In Salmiya

Contact Center Team Leader

Operation Manager

Operation Manager

Sr. Manager - Fulfillment Center

Senior IT Consultant

Training Operations - Officer

Call center agent