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customer service representative Jobs in Dubai

customer service representative

warehouse supervisor

contact centre supervisor

Emirates

<div>
 
 Job Purpose
 
 
 
 Direct, monitor and control shift and daily operational productivity in order to maintain contact centre revenue targets and service and quality levels. Be first point of contact for agents and management for the shift and work closely with the contact centre team to ensure all targets are met and exceeded.
 
 
 
 Job Outline
 
 
 
 <ul>
 <li>
 Proactively address shift and daily operational productivity to maintain agreed service levels.
 </li>
 <li>
 Provide point of contact, on shift support to agents and supervisors by offering sales advice, managing customer escalations and answering agent queries.
 </li>
 <li>
 Manage and troubleshoot immediate operational issues in order to maintain contact centre service and quality levels and to ensure impact on customer service is kept to a minimum.
 </li>
 <li>
 Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
 </li>
 <li>
 Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the office operation bearing in mind the language requirements and peak periods. (Not required if Resource Planning Officer role present in contact centre
 </li>
 <li>
 Ensure that the highest standard of customer service is provided so as to develop/increase sales by assisting agents with product and process queries.
 </li>
 <li>
 Identify, initiate and develop procedures that will increase service standards and ensure that the contact centre stays ahead of changing needs, satisfies customer expectations and keeps pace with overall expansion, growth and development of Emirates Group.
 </li>
 <li>
 Promote and implement initiatives such as destination days, product and process quizzes and cross contact centre knowledge sharing to motivate and stimulate agent knowledge and attitude
 </li>
 <li>
 Provide feedback to line and co-management regarding training needs, product issues, call patterns and employee satisfaction.
 </li>
 <li>
 Deputise for Contact Centre Operations Manager/Contact Centre Manager in their absence.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 Experience
 
 
 
 Minimum 3 years airline sales and contact centre experience.
 
 
 People management, coaching and people development.
 
 
 
 Knowledge/skills
 
 
 
 Working knowledge of contact centre and airline industry procedures and methodology.
 
 
 Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems and Emirates products and services.
 
 
 Excellent interpersonal, telephone and customer service skills.
 
 
 Ability to work in a busy sales team environment.
 
 
 Selection skills training.
 
 
 PC based skills to operate Windows package such as Microsoft Word/Excel/E-mail.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
</div>

SkyCargo Courier Express - Contact Center Operations Officer

AGMC

<div>
 
 As part of our continued growth, we are expanding our
 
 CRM &amp; Contact Centre Department
 
 to strengthen customer engagement and service excellence. We are building a dynamic team dedicated to delivering exceptional customer experiences, improving service quality, and driving customer satisfaction across all communication channels.
 
 
 
 
 
 We are inviting applications for the following roles within our expanding CRM function:
 
 
 
 
 
 
 CRM Supervisor - About the Role
 
 
 <ul>
 <li>
 We are looking for a
 
 CRM Supervisor
 
 to lead and inspire our call centre team. You will oversee daily CRM and contact centre operations, ensuring service quality, efficiency, and strong team collaboration. This role is ideal for someone who can balance leadership, performance coaching, and analytical oversight to deliver outstanding customer satisfaction in line with company standards.
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance Analyst - About the Role
 
 
 <ul>
 <li>
 As a
 
 Quality Assurance Analyst
 
 , you will champion service excellence by monitoring and evaluating customer interactions across all CRM and contact centre channels. Your insights will drive performance improvements, process enhancements, and training initiatives that help maintain the highest standards of quality and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 CRM Executive - About the Role
 
 
 <ul>
 <li>
 Join our growing CRM team and play a key role in delivering an exceptional customer experience. As a
 
 CRM Executive
 
 , you will manage customer interactions, handle inquiries and service bookings, and ensure data accuracy within the CRM system. Your focus will be on improving customer satisfaction, loyalty, and retention through professional communication and proactive service support.
 </li>
 </ul>
 
 
 
 
 
 
 Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC
 
 
 
</div>

CRM Talent Pool

The Emirates Group

Job Purpose Direct, monitor and control shift and daily operational productivity in order to maintain contact centre revenue targets and service and quality levels. Be first point of contact for agents and management for the shift and work closely with the contact centre team to ensure all targets are met and exceeded. Job Outline: <ul> <li>Proactively address shift and daily operational productivity to maintain agreed service levels.</li> <li>Provide point of contact, on shift support to agents and supervisors by offering sales advice, managing customer escalations and answering agent queries.</li> <li>Manage and troubleshoot immediate operational issues in order to maintain contact centre service and quality levels and to ensure impact on customer service is kept to a minimum.</li> <li>Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.</li> <li>Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the office operation bearing in mind the language requirements and peak periods. (Not required if Resource Planning Officer role present in contact centre</li> <li>Ensure that the highest standard of customer service is provided so as to develop/increase sales by assisting agents with product and process queries.</li> <li>Identify, initiate and develop procedures that will increase service standards and ensure that the contact centre stays ahead of changing needs, satisfies customer expectations and keeps pace with overall expansion, growth and development of Emirates Group.</li> <li>Promote and implement initiatives such as destination days, product and process quizzes and cross contact centre knowledge sharing to motivate and stimulate agent knowledge and attitude</li> <li>Provide feedback to line and co-management regarding training needs, product issues, call patterns and employee satisfaction.</li> <li>Deputise for Contact Centre Operations Manager/Contact Centre Manager in their absence.</li> </ul> Qualification Experience Minimum 3 years airline sales and contact centre experience. People management, coaching and people development. Knowledge/skills Working knowledge of contact centre and airline industry procedures and methodology. Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems and Emirates products and services. Excellent interpersonal, telephone and customer service skills. Ability to work in a busy sales team environment. Selection skills training. PC based skills to operate Windows package such as Microsoft Word/Excel/E-mail.

Contact Centre Operations Officer

Al-Futtaim

<div>Job Requisition ID: 165826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.<div> 

Overview Of The Role:</div>
<div>
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand. The role gathers and leverages customer insights for continual improvement and supports strategic business planning activities within the organization. The leader oversees operational performance, drives budget adherence, and fosters a customer-centric culture through effective people management and adherence to health and safety protocols.</div><div> 

What You Will Do:</div>
<div>
Performance Management</div>
<ul>
<li>Support and inspire a customer-focused culture in all non-face-to-face contacts to ensure a positive and seamless customer experience.</li>
<li>Challenge the IKEA organization based on customer support center experience to improve ways of working and identify new business opportunities.</li>
<li>Ensure prerequisites are in place to provide fast and easy resolution for customers when amendments are needed or if issues occur.</li>
<li>Secure and monitor department operations to meet global and national standards and policies.</li>
<li>Provide necessary insights and KPIs to business stakeholders to improve overall customer experience.</li></ul> 
<div></div>
<div>
Cost Control</div>
<ul>
<li>Participate in yearly budgeting exercises and control costs related to the Resolution &amp; After Sales operation.</li>
<li>Provide information to the regional Home Delivery manager and other functions to ensure actions for continuous improvement based on customer feedback.</li></ul> 
<div></div>
<div>
People Management</div>
<ul>
<li>Develop a succession plan to secure the future of the support center in line with competencies and IDP.</li>
<li>Train and develop Resolution Representatives &amp; After Sales coworkers.</li>
<li>Plan resources to achieve agreed KPIs and ensure customer satisfaction parameters are met.</li>
<li>Agree and follow up on yearly objectives for team based on business plans.</li></ul> 
<div></div>
<div>
Health and Safety</div>
<ul>
<li>Secure ethical operations in compliance with internal procedures and H&amp;S routines.</li>
<li>Conduct regular checks to ensure coworkers are following safe procedures.</li>
<li>Ensure contingency plans are set and easy to implement when necessary.</li></ul> 
<div></div>
<div>
Business Planning</div>
<ul>
<li>Conduct regular follow-ups to ensure business plan goals remain on track.</li>
<li>Support feedback and complaint management via PulseCX module.</li>
<li>Manage customer requests, complaints, questions, and compliments.</li></ul> 
<div> 
Required Skills To Be Successful:</div>
<ul>
<li>Excellent communication skills and customer-centric orientation.</li>
<li>Strategic planning and thinking with effective analytical skills.</li>
<li>Proficiency in Microsoft Office and CRM platforms.</li>
<li>Leadership skills with strong people and time management capabilities.</li></ul> 
<div> 
What Qualifies You For The Role:</div>
<ul>
<li>University Degree or equivalent within Retail or Hospitality.</li>
<li>Experience in working with CRM systems such as CRM 365, Navision, &amp; Genesys.</li>
<li>Bilingual proficiency in Arabic and English.</li>
<li>Minimum experience in a retail environment with a strong customer service focus.</li></ul><div> 
</div>We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Customer Support Centre Group Leader

Gargash Hospital

Key Responsibilities:<div><div><div> Supervise and manage the call center team, ensuring effective handling of inbound and outbound calls. Ensure patients receive accurate information about hospital services, appointments, and inquiries in both Arabic and English. Monitor call quality, response times, and service levels, ensuring KPIs are consistently met. Provide training, coaching, and performance feedback to call center agents. Handle escalated patient queries or complaints with professionalism and empathy. Coordinate with different hospital departments to ensure seamless patient communication. Prepare daily, weekly, and monthly reports on call center performance and recommend improvements. Support the implementation of new systems, processes, and service enhancements. Qualifications &amp; Requirements: Bachelor's degree in Business Administration, Healthcare Management, or related field (preferred). Minimum 3 5 years' experience in a call center environment, with at least 1 2 years in a supervisory role (preferably in healthcare or hospitality). Native-level fluency in Arabic and strong command of English (spoken and written). Strong leadership, problem-solving, and conflict-resolution skills. Excellent communication, interpersonal, and customer service skills. Proficiency in call center systems, MS Office, and reporting tools. Ability to work in a fast-paced environment with a patient-first approach.
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Call Center Supervisor

Dubai Careers - A Smart Dubai Initiative

<div>
 
 Job Description
 
 
 
 
 Job summary:-
 
 
 
 To provide cost-effective, high-quality nursing care to patients, ensuring optimal clinical care that enhances patient satisfaction and safety per approved policies, procedures, nursing standards, professional ethics, and environmental health and safety regulations.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for implementing and delivering patient care following the centre policies, procedures, and scope of services.
 </li>
 <li>
 Act as a clinical nurse to meet patient needs, providing care and identifying necessary and urgent medical interventions.
 </li>
 <li>
 Prioritize patient care based on ongoing assessments of unit needs.
 </li>
 <li>
 Communicate with the medical team about ongoing changes to treatment plans.
 </li>
 <li>
 Ensure patient and family health education using available center resources.
 </li>
 <li>
 Responsible for receiving, storing, and ensuring the availability of medications and medical equipment as per centre policies and procedures.
 </li>
 <li>
 Collaborate with other medical services (e.g., Pharmacy, Laboratory, and Support Services) to ensure service provision needs are met.
 </li>
 <li>
 Report any adverse drug interactions or incidental occurrences according to the centre policies.
 </li>
 <li>
 Accept feedback and corrective actions from the head of the nursing section/team leader to ensure patient safety.
 </li>
 <li>
 Participate in committees, task forces, and other organizational activities as assigned by the centre.
 </li>
 <li>
 Maintain patient confidentiality and protect personal information.
 </li>
 <li>
 Complete the mandatory competencies outlined and agreed upon by Nursing Department.
 </li>
 <li>
 Document nursing care provided in electronic patient medical records as per the centre policies.
 </li>
 <li>
 Comply with the centre infection control policies.
 </li>
 <li>
 Participate in environmental screening, identify risks, and report them to the head of the nursing section to take appropriate action.
 </li>
 <li>
 Assist in training and guiding newly appointed nursing staff in accordance with training plans approved by the Nursing department.
 </li>
 <li>
 Act as a team leader while providing direct patient care.
 </li>
 <li>
 Address challenges professionally and communicate effectively with the direct supervisor.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Nursing, Health Sciences Management, or an equivalent field, along with specialized certifications in the same field.
 </li>
 <li>
 Minimum of 8 years of experience post-graduation, including 4 years in the same field ( psychiatry and addiction treatment)
 </li>
 <li>
 Have A valid DHA or HAAD or MOH License
 
 
 </li>
 </ul>
 Our objectives is to ease the suffering of addicts&rsquo; patients and their families by restoring health, hope and determination&rdquo;
 
 
 Erada Center for Treatment and Rehab in Dubai was established based on the vision of H.H Sheikh Mohammed Bin Rashid Al Maktoum and by the initiative of H.H Sheikh Hamdan Bin Mohammed Al Maktoum. It aims to treat the disease of substance use disorders and alcohol addiction which negatively impact the wellbeing of individuals, families and society. Erada Center is a governmental entity committed to offer treatment and rehab services; promote awareness about addiction and to contribute in the scientific research in the field of addiction.
 
 
 
 Job Category
 
 
 
 Nursing
 
 
 
 Advertiser
 
 
 
 Dubai Government
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 All Nationalities (Priority for UAE National)
 
 
 
 Monthly Salary
 
 
 
 10001-20000
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 23/10/2025
 
 
 
 Unposting Date
 
 
 
 31/10/2025
</div>

Senior Nurse

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel&rsquo;s standards for cleanliness and presentation.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Cleans and maintains areas of responsibility according to set standards and procedures</li><li>
Replenish guest supplies</li><li>
Ensure guests requests are promptly and courteously met</li><li>
Report damage or malfunction in hotel rooms/areas to Supervisor</li><li>
Maintain equipment in a proper state of cleanliness and repair</li><li>
Maintain a section room report as well as a daily productivity report</li><li>
Attend daily briefings with supervisor and takes on daily assigned tasks</li><li>
Reports lost and found articles to the housekeeping office immediately</li><li>
Handle guest complaints, reporting them to Supervisor immediately</li><li>
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor</li><li>
Record room status in allocated section accurately</li><li>
Comply with hotel&rsquo;s health, safety and hygiene policy</li><li>
Adhere to personnel grooming and hygiene standards</li><li>
Attend meetings and training sessions as required</li><li>
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)</li><li>
Fully understands the difference in guest levels (VIPs) and Room Categories</li><li>
Must adhere to all Lost and Found procedures</li><li>
Proper follow up of HK SOPs</li><li>
Must comply with all fire evacuation procedures and first aid trainings</li><li>
Must comply with Raffles grooming standards</li><li>
To attend proper trainings and have best conduct at work</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good organizational skills</li><li>
Good level of engagement with guests</li><li>
Good knowledge of Housekeeping Operations</li></ul>
QUALIFICATIONS<ul><li>
Secondary education</li><li>
Good Housekeeping knowledge</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years experience in a similar capacity in a luxury hotel environment</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Housekeeping Attendant

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