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customer service representative Jobs in Dubai

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IHG Hotels & Resorts

<div><div>Franchise Hotel - Telephone Operator - Russian/Arabic Speaker
<div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA4046<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels 
Your day to day

Answering Calls: 
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management: 
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers: 
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge: 
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance: 
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up: 
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food: 
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place: 
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.

Answering Calls: 
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.

Order Management: 
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.

Call Transfers: 
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.

Menu Knowledge: 
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.

Guest Assistance: 
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.

Follow-Up: 
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.

Delivery of Food: 
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.

Mise en Place: 
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service. 
What we need from you
<div>
<div><div><div>FUNCTIONAL PRE-REQUISITIES:</div><div> 

BEHAVIOURAL COMPETENCIES:</div></div><div> 
<div>
Educational Qualifications: 1</div><div> 

Bachelor&rsquo;s Degree in Hospitality, Business Administration OR related.</div><div> 
<ul><li> Excellent Communication Skills</li></ul>
<ul><li> Excellent organization skills</li></ul>
<ul><li> Customer Orientation</li></ul>
<ul><li> Team work</li></ul>
<ul><li> New ways of working</li></ul>
<ul><li> Multitasking</li></ul>
<ul><li> Creativity &amp; Innovation</li></ul>
<ul><li> Analytics Focus</li></ul>
<ul><li> Logical reasoning</li></ul></div></div><div> 
<div>
Years of Experience:</div><div> 

Max &ndash; 12 / Min - 8</div></div><div><div> 

Industries Acceptable From:</div><div> 

Hospitality</div></div><div> 
<div>
Role Specific Qualifications &amp; Training:</div><div> 

Certification in supply chain management OR similar 
</div></div> 
<div><div>Languages Required:</div><div> 

Fluent English</div></div><div> 
<div>
Computer and Software Proficiency:</div><div> 

Hotel Reservations Software</div></div><div> 
<div>
Driving License:</div><div> 

NA 
</div>
</div> 
<div><div>Travel Availability / Time Flexibility:</div><div> 

World Islands &ndash; Dubai / Very Essential</div></div><div><div> 

Work Relationships:</div><div> 

Internal: Executive Committee
External: Suppliers/Vendors</div></div></div></div> 

 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 
 We are hiring passionate hospitality professionals for various
 
 Front Office roles
 
 to be part of our dynamic and guest-focused team. If you love creating memorable first impressions and thrive in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Open Positions:
 
 
 <ul>
 <li>
 Guest Services Assistant
 </li>
 <li>
 Front Office Assistant
 </li>
 <li>
 Telephone Operator
 </li>
 <li>
 Concierge Agent
 </li>
 <li>
 Executive Butler
 </li>
 <li>
 Doorman
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Previous experience in a similar role within a hotel or resort setting
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong command of English (additional languages are a plus)
 </li>
 <li>
 Positive attitude and a naturally warm, welcoming presence
 </li>
 <li>
 Knowledge of Opera or similar PMS (preferred but not mandatory)
 </li>
 <li>
 UAE experience or international exposure is a plus
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Do:
 
 <ul>
 <li>
 Deliver a smooth, efficient check-in/check-out experience
 </li>
 <li>
 Handle guest requests and resolve any issues with professionalism and care
 </li>
 <li>
 Coordinate with other departments to ensure guest satisfaction
 </li>
 <li>
 Maintain high grooming standards and a polished front office presence
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a respected and award-winning hotel team
 </li>
 <li>
 Enjoy opportunities for growth and learning
 </li>
 <li>
 Work in a diverse, inclusive, and supportive environment
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 </ul>
 
 
</div>

Roles in Front Office

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Harooni Design

Job Summary:We are seeking a dynamic and results-driven Sales to join our team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and supporting marketing initiatives to enhance brand visibility and market presence. This role requires someone with excellent communication skills, a strong sales background, and hands-on marketing experience.Key Responsibilities:Identify, develop, and manage new business opportunities to achieve sales targets.Build and maintain strong relationships with existing and potential clients.Conduct market research to identify customer needs, market trends, and competitor activities.Prepare and deliver persuasive sales presentations and proposals.Collaborate with the marketing team to develop promotional campaigns, digital marketing strategies, and branding initiatives.Manage social media accounts and contribute to content creation to increase engagement and reach.Represent the company at trade shows, networking events, and client meetings.Prepare regular sales reports, forecasts, and performance analysis.Ensure customer satisfaction and handle client concerns professionally.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).Proven experience in sales with additional knowledge of marketing.Strong communication, negotiation, and interpersonal skills.Ability to meet and exceed sales targets.Knowledge of digital marketing tools, CRM systems, and social media management.Self-motivated, goal-oriented, and capable of working independently and as part of a team.Strong organizational and time-management skills.Benefits:Competitive salary and commission structure.Career growth opportunities.Training and development support.Friendly and professional work environment.Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Receptionist Cum Sale/ Telecommunication Officer

Mondial Travels LLC

We are looking for a professional and customer-focused individual to manage tele-sales activities and front desk reception duties.Key Responsibilities:<ul><li>Make outbound calls, follow up on leads, and support sales activities.</li><li>Promote company products/services and achieve sales targets.</li><li>Handle customer inquiries and maintain CRM records.</li><li>Greet visitors, manage calls, and ensure a professional front desk presence.</li><li>Assist with scheduling, correspondence, and basic admin tasks.</li></ul>Requirements:<ul><li>Experience in telesales/telemarketing or customer service.</li><li>Reception/front desk experience preferred.</li><li>Strong communication, multitasking, and sales skills.</li><li>Proficiency in Microsoft Office &amp; CRM systems.</li><li>Professional appearance and personality.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Receptionist/Telemarketer

JMS PIPES AND FITTINGS FZCO

Key Responsibilities:<ul><li>Greeting Visitors: Providing a warm welcome to clients, visitors, and employees, directing them to the appropriate personnel or meeting rooms.</li><li>Answering Phones: Managing a multi-line phone system, answering calls, taking messages, and directing calls to the appropriate individuals.</li><li>Scheduling Appointments: Coordinating and managing appointments, meetings, and conference room bookings.</li><li>Managing Correspondence: Handling incoming and outgoing mail, faxes, and other correspondence.</li><li>Maintaining the Reception Area: Ensuring the reception area is clean, organized, and presentable.</li><li>Providing Administrative Support: Assisting with tasks like data entry, filing, and other clerical duties.</li><li>Maintaining Office Supplies: Monitoring and ordering office supplies as needed.</li><li>Assisting with Facilities: Coordinating with maintenance staff for any office upkeep or repairs.</li><li>Ensuring Security: Managing visitor logs and issuing visitor badges.</li><li>Developing and implementing social media strategies and campaigns to increase brand awareness and engagement.</li><li>Creating and curating high-quality content (text, images, videos) for various social media platforms.</li><li>Managing and updating content on social media platforms, ensuring brand consistency and engagement.</li><li>Drafting press releases and pitching articles for publication.</li><li>Coordinating and managing the creation of all digital content, including website, blogs, and podcasts.</li></ul>Spouse Visa: MandatoryJob Type: Full-timePay: Up to AED2,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

Receptionist / Online Media Handling

The Expert Advice

Welcome to The Expert Advice, your premier destination for comprehensive immigration solutions on a global scale. At The Expert Advice, we understand that immigration is not just a legal process; it&rsquo;s a life-changing journey that impacts individuals, families, and businesses worldwide. With our global reach and expertise, we are dedicated to providing personalized immigration services tailored to meet the diverse needs of our clients across borders.Job Description: As a Part-Time Russian Speaker Female Only you will be responsible for making outbound calls, attending inbound inquiries, and assisting clients in their preferred language. Your role will be to clearly explain our services, schedule appointments, and ensure proper follow-ups with clients.Key Responsibilities:<ul><li>Make outbound calls to potential clients and explain our services in English.</li><li>Attend to inbound calls and respond to client queries politely and professionally.</li><li>Maintain client records and update call logs.</li><li>Russian Speaker Female Only</li><li>Assist the sales/consulting team with follow-ups and appointment scheduling.</li><li>Provide accurate information and ensure a positive client experience.</li></ul>Requirements:<ul><li>Fluency in English.</li><li>Russian Speaker Female Only</li><li>Previous telesales / customer service / calling experience is an advantage.</li><li>Positive attitude, confidence, and ability to communicate effectively.</li><li>Must be available to work from the office on a part-time basis.</li></ul>Benefits:<ul><li>Flexible part-time working hours.</li><li>Friendly office environment.</li><li>Opportunity to gain experience in a professional consultancy.</li><li>Attractive hourly/monthly compensation (to be discussed during interview).</li><li>Russian Speaker Female Only</li></ul>Job Type: Part-timePay: AED2,500.00 - AED3,000.00 per monthExpected hours: 8 per week

Part-Time Caller – Russian Speaker Female Only

Explore 149+ Telephone operator in Dubai this September. Find roles across top companies and apply now to boost your career.