sales manager

marketing manager

hr manager

operations manager

finance manager

crm manager

Kanoony.com

Key Responsibilities:<ul><li>Support the MLRO in implementing AML/CFT policies, procedures, and controls.</li><li>Assist with client due diligence (CDD/KYC) reviews, monitoring transactions, and preparing regulatory reports.</li><li>Act as a liaison with regulators, auditors, and internal stakeholders as required.</li><li>Manage and maintain the CRM system, ensuring data accuracy, integrity, and compliance with data protection standards.</li><li>Train and guide staff on AML/CRM best practices to ensure consistent usage.</li><li>Provide management reports on compliance risks, CRM performance, and client satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Law, Business, Finance, or related field.</li><li>3+ years&rsquo; experience in AML/compliance and CRM system management (preferably in legal or financial services).</li><li>Strong knowledge of AML/CFT regulations and best practices.</li><li>Excellent communication, analytical, and organizational skills.</li><li>Proficiency in CRM platforms (e.g., Clio, Salesforce, or similar).</li></ul>Job Type: Full-time

Deputy MLRO/CRM Manager

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
 <li>
 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
 <li>
 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
 <li>
 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
 </li>
 <li>
 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
 <li>
 
 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
 <li>
 
 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
 </li>
 <li>
 
 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
 <li>
 
 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
 </li>
 <li>
 
 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
 <li>
 
 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
 <ul>
 <li>
 
 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
 <li>
 
 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
 <li>
 
 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
 </li>
 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
 <ul>
 <li>
 Provide direct leadership, coaching, and performance management to key experience-focused teams:
 </li>
 <li>
 
 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
 </li>
 <li>
 
 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 
 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
 </li>
 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 
 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
 </li>
 <li>
 
 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
 </li>
 <li>
 
 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
 </li>
 <li>
 
 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
 </li>
 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

Customer Experience Manager

Carter & White

<div>
 
 
 Position Summary
 
 
 
 We are looking for a highly strategic, data-literate, and customer-obsessed
 
 CRM Manager
 
 to lead our customer engagement and lifecycle marketing efforts. This role is pivotal in shaping how we interact with our customers &mdash; delivering personalized, meaningful experiences that drive loyalty, retention, and long-term brand advocacy.
 
 
 You will own the end-to-end CRM strategy and execution across all touchpoints, partnering closely with cross-functional teams across Digital, eCommerce, Merchandising, Creative, and Analytics. The ideal candidate will have a deep understanding of customer data, omnichannel behaviors, and the nuances of consumer engagement in the fashion or luxury retail space.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy &amp; Planning
 
 
 <ul>
 <li>
 Design and implement a customer-centric CRM strategy that aligns with the broader brand and commercial objectives, with a strong focus on segmentation, personalization, and lifecycle marketing.
 </li>
 <li>
 Own the customer journey from onboarding to retention, with tailored communications and data-driven decision-making at every stage.
 </li>
 <li>
 Champion the use of customer insights to inform campaign planning, loyalty initiatives, and digital product enhancements.
 </li>
 </ul>
 
 
 Campaign Management
 
 
 <ul>
 <li>
 Plan, manage, and execute targeted CRM campaigns across email, SMS, app push notifications, and other emerging direct-to-customer channels.
 </li>
 <li>
 Drive segmentation strategies using behavioral, transactional, and demographic data to deliver hyper-relevant communications.
 </li>
 <li>
 Collaborate with internal teams to develop dynamic content and customer journeys that enhance the brand experience.
 </li>
 </ul>
 
 
 Loyalty &amp; Retention
 
 
 <ul>
 <li>
 Lead the development and optimization of loyalty programs and customer retention strategies.
 </li>
 <li>
 Identify opportunities to increase CLV (Customer Lifetime Value) through up-sell, cross-sell, win-back, and reactivation tactics.
 </li>
 </ul>
 
 
 Data &amp; Analytics
 
 
 <ul>
 <li>
 Partner with data and BI teams to define KPIs and build performance dashboards that track the health of the CRM program.
 </li>
 <li>
 Leverage analytics to test, optimize, and refine messaging, timing, and targeting strategies.
 </li>
 <li>
 Translate campaign performance into actionable insights and communicate results and recommendations to stakeholders.
 </li>
 </ul>
 
 
 Technology &amp; Tools
 
 
 <ul>
 <li>
 Oversee the CRM platform (e.g., Salesforce Marketing Cloud, Klaviyo, Emarsys, Bloomreach, etc.), ensuring seamless integration with eCommerce, POS, and other customer data sources.
 </li>
 <li>
 Stay informed on CRM and MarTech innovations, recommending tools and technologies that can elevate customer engagement.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in CRM, customer lifecycle marketing, or retention strategy &mdash; ideally within fashion, beauty, or luxury retail.
 </li>
 <li>
 Strong command of CRM tools, email service platforms, and customer data infrastructure.
 </li>
 <li>
 Deep understanding of customer segmentation, lifecycle campaigns, and personalization best practices.
 </li>
 <li>
 Proven track record of delivering measurable improvements in customer retention, engagement, and revenue.
 </li>
 <li>
 Analytical mindset with experience using tools like Google Analytics, Looker, Tableau, or similar.
 </li>
 <li>
 Ability to distill complex data into clear narratives and strategic recommendations.
 </li>
 <li>
 Experience managing creative and production workflows for content across CRM channels.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Passion for fashion, style, and brand storytelling.
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Experience with omnichannel CRM across retail and digital ecosystems.
 </li>
 <li>
 Knowledge of GDPR and global data privacy regulations.
 </li>
 <li>
 Background in luxury or premium fashion retail is highly desirable.
 </li>
 <li>
 Experience launching loyalty programs or membership platforms.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 An opportunity to shape and scale CRM at a high-growth fashion brand.
 </li>
 <li>
 A collaborative, cross-functional team environment that values innovation and creativity.
 </li>
 <li>
 Access to industry-leading tools and platforms.
 </li>
 <li>
 Competitive salary, benefits, and employee perks.
 </li>
 <li>
 A company culture that celebrates individuality, diversity, and purpose-driven work.
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Specialist

This leadership role also involves overseeing how teams interact with CRM systems to manage client relationships, ensure data accuracy, and support business development efforts. The Operations Team Leader will play a key part in aligning CRM usage with company goals and client satisfaction standards.Additional Responsibilities &ndash; CRM Focused<ul><li>Oversee the effective use of the company&rsquo;s CRM system across departments (Sales, Accounts, HR, etc.).</li><li>Ensure team members consistently update CRM with accurate client and project data.</li><li>Analyze CRM data to identify trends, improve client engagement, and support strategic decisions.</li><li>Work with relevant departments to streamline CRM processes and improve usability.</li><li>Train staff on CRM best practices and monitor compliance with usage standards.</li><li>Collaborate with management to use CRM insights for cross-selling and upselling opportunities.</li><li>Coordinate with IT and software teams to address technical issues or customization needs related to the CRM platform.</li><li>Maintain data hygiene and ensure GDPR or other data protection regulations are followed within CRM operations.</li></ul>Preferred Experience (Updated)<ul><li>Hands-on experience with CRM systems</li><li>Ability to interpret CRM analytics and translate them into actionable insights.</li><li>Proven track record of improving customer data management and enhancing client experience through CRM tools.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Customer Relationship Management - CRM

Samana Group of Companies

Key Responsibilities:<ul><li>Manage and update CRM systems with accurate client data, sales progress, and documentation.</li><li>Handle post-sales processes including agreements, payment schedules, and handover documentation.</li><li>Act as the primary point of contact for clients, addressing queries and resolving issues promptly.</li><li>Coordinate with finance for invoicing, collections, and payment follow-ups.</li><li>Work with sales, operations, and marketing teams to ensure smooth customer journeys.</li><li>Track and report customer interactions, feedback, and service performance.</li><li>Assist in organizing property handovers, client events, and communication campaigns.</li><li>Ensure compliance with RERA and Dubai Land Department (DLD) requirements.</li><li>Support initiatives to improve customer experience and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field.</li><li>2&ndash;4 years of experience in CRM or customer service (real estate industry preferred).</li><li>Strong knowledge of Dubai real estate processes and RERA regulations.</li><li>Proficiency in CRM tools and MS Office Suite.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to multitask and handle client expectations professionally.</li></ul>Experience in Luxury portfolios.Job Type: Full-timePay: AED1.00 - AED2.00 per month

CRM Executive

AW Rostamani

<div>Customer Relationship Management: To visit key existing Customers regularly and involving Superiors as part of CRM, to ensure their retention and to obtain more business from them<ul><li>
</li>Contributes to team effort by accomplishing related results as needed<li>
</li>To ensure that Credit Policies are adhered, and Debtors accounts are reviewed on a regular basis, and debts are collected as per the agreed Credit Terms<li>
</li>Customer Complaints Resolution: To handle Customers Complaints in coordination with the Customer Service and Operations Department<li>
</li>Risk Management: To ensure that Company is not exposed to avoidable risks<li>
</li>To coordinate in a harmonized way with the Accounts Department to ensure the mutual requirements and interests are served well<li>
</li>To identify most suitable overseas agents and to play an active role in negotiating special rates and tariffs from them and other Shipping and Airlines Carriers and other Service providers<li>
</li>To carry out any other duties and responsibilities assigned by the Head of Sales, CEO 
<li>
</li></ul>The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time 
Educational Qualification:
&middot; Preferably a bachelor&rsquo;s degree
Work Experience:
&middot; Minimum of 5 years&rsquo; experience in a similar role 
 
Competencies:
&middot; A driving license is a must
&middot; Good communication skills
&middot; Knowledge of relevant equipment, policies, procedures, traffic rules and laws, customs procedures at ports and borders relevant to road transportation</div>
 <div></div>
 <div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>
 <div>AWR Logistics, an integral part of AW Rostamani Group, delivers integrated, customized logistics solutions that ensure goods move seamlessly and efficiently. With expertise in sea and air freight, land transport, auto logistics, and warehousing, AWR Logistics is committed to delivering efficiency and simplicity across its operations.
Guided by AW Rostamani Group&rsquo;s purpose to enrich lives across generations, AWR Logistics leverages innovation and sustainable practices to meet the evolving needs of its customers. The company operates state-of-the-art facilities, including over 65,000 square meters of distribution centers, and a fleet of over 90 vehicles, ensuring timely and reliable service across the region.
Rooted in the Group&rsquo;s legacy of excellence, AWR Logistics is a trusted partner for businesses of all sizes, helping them achieve growth while contributing to a sustainable and connected future.
For more information, visit www.awrostamani.com .</div>

Business Development Manager

PRIME LOGISTICS FZCO

The Account Manager&rsquo;s responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.To be successful as an Account Manager, you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch Account Manager should be able to build rapport with customers and close sales.Account Manager Responsibilities:<ul><li>Setting sales goals and developing sales strategies.</li><li>Researching prospects and generating leads.</li><li>Contacting potential and existing customers on the phone, by email, and in person.</li><li>Handling customer questions, inquiries, and complaints.</li><li>Preparing and sending quotes and proposals.</li><li>Managing the sales process through specific software programs.</li><li>Building and maintaining a CRM database.</li><li>Meeting daily, weekly, and monthly sales targets.</li><li>Participating in sales team meetings.</li></ul>Account Manager Requirements:<ul><li>High school diploma/GED.</li><li>3+ years of sales experience in Express, Freight forwarding or logistics</li><li>Excellent customer service and sales skills.</li><li>Strong verbal and written communicator.</li><li>Excellent phone and presentation skills.</li><li>Proficiency in Microsoft Office, CRM, and sales software programs.</li><li>Good negotiation and problem-solving skills.</li><li>Ability to speak Arabic, Malayalam, Hindi, French, Chinese would be an added advantage</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>sales experience in Express, Freight forwarding or logistics: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driver's License (Required)</li></ul>

Account Manager - Sales

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