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Homzmart

<div>Company Description 
Homzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. 
Job Description 
Job Summary: 
 
Homzmart is looking for a strategic and data-driven CRM Manager to lead customer retention and lifecycle marketing efforts. The role focuses on designing and executing CRM strategies that increase customer engagement, drive repeat purchases, and maximize customer lifetime value (CLV). The ideal candidate has experience in e-commerce CRM tools, customer segmentation, personalized communication, and campaign optimization across email, SMS, push notifications, and more. 
Responsibilities:<ul><li>
Develop and execute multi-channel CRM strategies to improve customer retention and loyalty.</li><li>
Own the customer lifecycle journey and map communication strategies for each stage (welcome, reactivation, win-back, etc.)</li><li>
Manage and optimize campaigns across CRM channels: email, SMS, push notifications, in-app messages, etc.</li><li>
Segment customers based on behavior, purchase history, and engagement to drive targeted messaging.</li><li>
Analyze campaign performance (open rates, CTRs, conversions, churn, CLV) and continuously improve results.</li><li>
Work closely with marketing, tech, product, and design teams to align CRM campaigns with brand and business goals.</li><li>
Maintain CRM tools and ensure data hygiene, integration, and automation flows are running smoothly.</li><li>
Personalize and localize customer communications using dynamic content and data-driven logic.</li><li>
A/B test content, timing, frequency, and segmentation to optimize effectiveness.</li><li>
Stay updated with CRM trends, tools, and regulations (e.g., data privacy and opt-in rules).</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Marketing, Business, or a related field.</li><li>
4&ndash;6 years of experience in CRM, customer engagement, or lifecycle marketing (e-commerce experience is highly preferred).</li><li>
Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Klaviyo, Braze, or similar).</li><li>
Hands-on experience with marketing automation, segmentation, and personalization.</li><li>
Strong analytical skills with the ability to interpret data and turn it into actionable insights.</li><li>
Solid understanding of customer journeys and behavior-based targeting.</li><li>
Excellent communication skills and attention to detail.</li><li>
Familiarity with A/B testing tools and campaign performance metrics.</li><li>
Knowledge of data privacy and opt-in regulations (GDPR, etc.).</li></ul></div>

CRM Manager

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 Homzmart is looking for a strategic and data-driven CRM Manager to lead customer retention and lifecycle marketing efforts. The role focuses on designing and executing CRM strategies that increase customer engagement, drive repeat purchases, and maximize customer lifetime value (CLV). The ideal candidate has experience in e-commerce CRM tools, customer segmentation, personalized communication, and campaign optimization across email, SMS, push notifications, and more.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute multi-channel CRM strategies to improve customer retention and loyalty.
 </li>
 <li>
 Own the customer lifecycle journey and map communication strategies for each stage (welcome, reactivation, win-back, etc.)
 </li>
 <li>
 Manage and optimize campaigns across CRM channels: email, SMS, push notifications, in-app messages, etc.
 </li>
 <li>
 Segment customers based on behavior, purchase history, and engagement to drive targeted messaging.
 </li>
 <li>
 Analyze campaign performance (open rates, CTRs, conversions, churn, CLV) and continuously improve results.
 </li>
 <li>
 Work closely with marketing, tech, product, and design teams to align CRM campaigns with brand and business goals.
 </li>
 <li>
 Maintain CRM tools and ensure data hygiene, integration, and automation flows are running smoothly.
 </li>
 <li>
 Personalize and localize customer communications using dynamic content and data-driven logic.
 </li>
 <li>
 A/B test content, timing, frequency, and segmentation to optimize effectiveness.
 </li>
 <li>
 Stay updated with CRM trends, tools, and regulations (e.g., data privacy and opt-in rules).
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 4&ndash;6 years of experience in CRM, customer engagement, or lifecycle marketing (e-commerce experience is highly preferred).
 </li>
 <li>
 Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Klaviyo, Braze, or similar).
 </li>
 <li>
 Hands-on experience with marketing automation, segmentation, and personalization.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and turn it into actionable insights.
 </li>
 <li>
 Solid understanding of customer journeys and behavior-based targeting.
 </li>
 <li>
 Excellent communication skills and attention to detail.
 </li>
 <li>
 Familiarity with A/B testing tools and campaign performance metrics.
 </li>
 <li>
 Knowledge of data privacy and opt-in regulations (GDPR, etc.).
 </li>
 </ul>
</div>

Coptic Orphans

<div>CRM and Application Support Manager 
Purpose of the Job
The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution. 
Essential Functions and Responsibilities
<ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul> 
Required Education, Experience, Knowledge and Skills
<ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul> 
Travel and Working requirements
<ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div>

IS Operation Manager

Cornerstone Development

<div>
 
 
 Job Summary
 
 
 
 
 The CRM Coordinator will play a vital role in managing customer relationships and enhancing customer experience through effective CRM strategies. This position involves collaborating with various departments to ensure the CRM system is utilized to its fullest potential, driving customer engagement and supporting sales initiatives.
 
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 - Oversee the implementation and management of the CRM system.
 
 
 
 
 - Analyze customer data to identify trends and opportunities for engagement.
 
 
 
 
 - Collaborate with the marketing and sales teams to develop targeted campaigns.
 
 
 
 
 - Provide training and support to staff on CRM best practices.
 
 
 
 
 - Monitor and report on CRM performance metrics to inform strategic decisions.
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 - 2-4 years of experience in CRM management or related field.
 
 
 
 - Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred.
 
 
 - CRM certification is a plus.
 
 
 - Experience with CRM software such as Odoo, Salesforce, or similar platforms.
 
 
 - Familiarity with data analysis and reporting tools.
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 - Strong analytical and problem-solving skills.
 
 
 
 
 - Excellent communication and interpersonal abilities.
 
 
 
 
 - Ability to work collaboratively in a team environment.
 
 
 
 
 - Attention to detail and strong organizational skills.
 
 
</div>

CRM Coordinator

Wego.com

<div>
 
 About Us:
 
 
 
 Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia.
 
 
 
 ShopCash
 
 is a new cashback and loyalty program launched by Wego in MENA in 2020. ShopCash gives users access to a wide range of cashback offers, promo codes, deals and vouchers from a variety of merchants. ShopCash was developed to make brand and deal discovery easier while enabling users to save on every purchase.
 
 
 
 Job Overview:
 
 
 
 We are seeking an experienced and strategic CRM professional to lead our customer relationship management initiatives. The ideal candidate will have a comprehensive understanding of CRM channels and tools, a keen eye for personalisation strategies, and the ability to coordinate effectively with product, marketing and commercial teams. Experience in the e-commerce industry is a significant advantage.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 CRM Strategy Development:
 </li>
 <ul>
 <li>
 Develop and execute a robust CRM strategy encompassing email marketing, push notifications, in-app and on-site notifications, WhatsApp, and SMS marketing in a B2C setup.
 </li>
 <li>
 Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value.
 </li>
 </ul>
 <li>
 Campaign Management:
 </li>
 <ul>
 <li>
 Lead end-to-end campaign planning, execution, and analysis for CRM channels.
 </li>
 <li>
 Utilize data-driven insights to optimize campaigns for maximum impact and engagement.
 </li>
 </ul>
 <li>
 Personalization and Segmentation:
 </li>
 <ul>
 <li>
 Drive personalization efforts to deliver relevant content and offers to customers.
 </li>
 <li>
 Develop advanced segmentation strategies to target users based on behavior, preferences, and lifecycle stages.
 </li>
 </ul>
 <li>
 Cross-Functional Collaboration:
 </li>
 <ul>
 <li>
 Work closely with the product team to align CRM efforts with product features and user experience enhancements.
 </li>
 <li>
 Collaborate with design and content teams to ensure cohesive and impactful campaigns.
 </li>
 </ul>
 <li>
 Innovation and Trends:
 </li>
 <ul>
 <li>
 Stay up-to-date with the latest CRM technologies, trends, and best practices.
 </li>
 <li>
 Implement new tools and approaches to enhance CRM effectiveness.
 </li>
 </ul>
 <li>
 Performance Measurement:
 </li>
 <ul>
 <li>
 Establish KPIs to measure the success of CRM initiatives.
 </li>
 <li>
 Regularly analyze campaign performance and provide actionable insights for improvement.
 
 </li>
 </ul>
 </ul>
 
 Qualifications and Requirements:
 
 
 
 <ul>
 <li>
 Proven experience (3+ years) in CRM management across multiple channels.
 </li>
 <li>
 Full proficiency in Arabic and English (Speaking - Reading - Writing)
 </li>
 <li>
 Strong expertise in email marketing, push notifications, and in-app/on-site notifications.
 </li>
 <li>
 Experience with customer onboarding and engagement journeys using at least one CRM tool (Webengage, Clevertap, Braze, etc).
 </li>
 <li>
 Deep understanding of personalization techniques and data-driven CRM strategies.
 </li>
 <li>
 Hands-on experience with CRM platforms and marketing automation tools.
 </li>
 <li>
 Proficiency with Microsoft Excel and BigQuery (good to have).
 </li>
 <li>
 Proficiency with HTML, CSS, JS, and other supporting languages for creating mailers and automating reports is a must.
 </li>
 <li>
 Exceptional analytical skills with the ability to interpret data and derive actionable insights.
 </li>
 <li>
 Strong project management skills with the ability to handle multiple campaigns simultaneously.
 </li>
 <li>
 Excellent communication and leadership skills.
 </li>
 <li>
 Bachelor's degree, preferably in marketing.
 </li>
 </ul>
</div>

Senior CRM Executive

wego

<div>About Us: 
Wego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia.
ShopCash is a new cashback and loyalty program launched by Wego in MENA in 2020. ShopCash gives users access to a wide range of cashback offers, promo codes, deals and vouchers from a variety of merchants. ShopCash was developed to make brand and deal discovery easier while enabling users to save on every purchase.
Job Overview: 
We are seeking an experienced and strategic CRM professional to lead our customer relationship management initiatives. The ideal candidate will have a comprehensive understanding of CRM channels and tools, a keen eye for personalisation strategies, and the ability to coordinate effectively with product, marketing and commercial teams. Experience in the e-commerce industry is a significant advantage.
Key Responsibilities:
<div>
<ul><li>CRM Strategy Development:<ul>
<li>
Develop and execute a robust CRM strategy encompassing email marketing, push notifications, in-app and on-site notifications, WhatsApp, and SMS marketing in a B2C setup.</li>
<li>
Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value.</li>
</ul></li></ul>
<ul><li>Campaign Management:<ul>
<li>
Lead end-to-end campaign planning, execution, and analysis for CRM channels.</li>
<li>
Utilize data-driven insights to optimize campaigns for maximum impact and engagement.</li>
</ul></li></ul>
<ul><li>Personalization and Segmentation:<ul>
<li>
Drive personalization efforts to deliver relevant content and offers to customers.</li>
<li>
Develop advanced segmentation strategies to target users based on behavior, preferences, and lifecycle stages.</li>
</ul></li></ul>
<ul><li>Cross-Functional Collaboration:<ul>
<li>
Work closely with the product team to align CRM efforts with product features and user experience enhancements.</li>
<li>
Collaborate with design and content teams to ensure cohesive and impactful campaigns.</li>
</ul></li></ul>
<ul><li>Innovation and Trends:<ul>
<li>
Stay up-to-date with the latest CRM technologies, trends, and best practices.</li>
<li>
Implement new tools and approaches to enhance CRM effectiveness.</li>
</ul></li></ul>
<ul><li>Performance Measurement:<ul>
<li>
Establish KPIs to measure the success of CRM initiatives.</li>
<li>
Regularly analyze campaign performance and provide actionable insights for improvement.</li>
</ul></li></ul>
</div>Qualifications and Requirements:<ul>
<li>
Proven experience (3+ years) in CRM management across multiple channels.</li>
<li>
Full proficiency in Arabic and English (Speaking - Reading - Writing)</li>
<li>
Strong expertise in email marketing, push notifications, and in-app/on-site notifications.</li>
<li>
Experience with customer onboarding and engagement journeys using at least one CRM tool (Webengage, Clevertap, Braze, etc).</li>
<li>
Deep understanding of personalization techniques and data-driven CRM strategies.</li>
<li>
Hands-on experience with CRM platforms and marketing automation tools.</li>
<li>
Proficiency with Microsoft Excel and BigQuery (good to have).</li>
<li>
Proficiency with HTML, CSS, JS, and other supporting languages for creating mailers and automating reports is a must.</li>
<li>
Exceptional analytical skills with the ability to interpret data and derive actionable insights.</li>
<li>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</li>
<li>
Excellent communication and leadership skills.</li>
<li>
Bachelor's degree, preferably in marketing.</li></ul></div>

Boutiqaat

<div>
 
 
 Lead Engagement. Drive Loyalty. Shape Experiences.
 
 
 
 
 
 
 At Boutiqaat, our customers are at the heart of everything we do, and our CRM is how we keep that connection strong. We&rsquo;re looking for a
 
 CRM Retention Marketing Team Lead
 
 to steer our Egypt-based CRM team in delivering high-impact, personalized campaigns that engage, retain, and delight. You&rsquo;ll combine data-driven strategy with creative execution, ensuring every message resonates and every interaction builds loyalty. If you&rsquo;re ready to lead a team that shapes customer journeys across millions of touchpoints, this is your moment.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Lead and manage the Egypt CRM team to ensure smooth day-to-day campaign execution and operations.
 </li>
 <li>
 Develop and implement customer segmentation strategies, lifecycle marketing plans, and retention-focused campaigns.
 </li>
 <li>
 Manage and deploy multi-channel campaigns across email, WhatsApp, push notifications, and in-app messaging.
 </li>
 <li>
 Oversee Quality Assurance and content marketing initiatives across web, apps, digital, and CRM channels.
 </li>
 <li>
 Analyze customer data to identify upselling, cross-selling, and reactivation opportunities.
 </li>
 <li>
 Collaborate with content, creative, and regional marketing teams to ensure brand-aligned messaging.
 </li>
 <li>
 Conduct A/B testing to optimize messaging, creative, and send times.
 </li>
 <li>
 Ensure campaigns comply with brand guidelines and data privacy regulations.
 </li>
 <li>
 Support strategic planning and forecasting for CRM activities.
 </li>
 <li>
 Mentor and train CRM team members, fostering a results-driven culture.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
 </li>
 <li>
 Proficiency in English and Arabic (reading and writing).
 </li>
 <li>
 3&ndash;5 years of experience in CRM, retention marketing, or lifecycle marketing within e-commerce or consumer-focused businesses.
 </li>
 <li>
 Hands-on experience with CRM and marketing automation tools (Clevertap, Insider, or similar).
 </li>
 <li>
 Strong analytical skills with experience in customer segmentation, A/B testing, and campaign optimization.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Proficiency in Excel/Google Sheets; SQL knowledge is a plus.
 </li>
 <li>
 Adaptability and the ability to manage multiple projects in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company&mdash;you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 
 
 
 
 Ready to Grow with Us?
 
 
 
 Lead with strategy. Deliver with creativity. Apply now and be part of something exciting!
 
</div>

CRM Retention Marketing Team Lead

Explore 924+ Crm manager in Maadi Jobs In Egypt this October. Find roles across top companies and apply now to boost your career.

924 crm manager jobs IN Maadi Jobs In Egypt

CRM Manager

CRM Manager

IS Operation Manager

CRM Coordinator

Senior CRM Executive

Senior CRM Executive

CRM Retention Marketing Team Lead