csr dispatch handling (evening shift) Jobs in Islamabad

csr dispatch handling (evening shift)

field dispatch coordinator Jobs in Islamabad

field dispatch coordinator

csr dispatch handling

Intercargo Logistics (SMC-Private) Limited

Job description:Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSR's / Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the CSRs ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any morning time operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary overnight contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the Operations Manager or morning shift team.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate morning shift records for handover to night-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Start-up Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary Communication Skills are Encouraged to ApplyJob Timing: 12:30 PM to 09:30 PM PST (06 days a week)Job Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timeApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>Have you seen the salary for this position?</li></ul>Work Location: In personJob Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

CSR Dispatch Handling

CSR Dispatch Handling (Evening Shift)

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Cab Booking Operator/Dispatcher-UK

Creativelogicx

Key Responsibilities<ul><li>Oversee daily warehouse operations for courier parcels (inbound &amp; outbound)</li><li>Ensure timely sorting, scanning, dispatching, and receiving of shipments</li><li>Manage warehouse staff, assign duties, and monitor performance</li><li>Maintain proper records of shipments, stock levels, and inventory reports</li><li>Implement safety protocols and maintain warehouse cleanliness</li><li>Coordinate with hub managers, riders, and dispatch teams</li><li>Resolve parcel discrepancies, misroutes, and customer complaints</li><li>Optimize warehouse space, workflow, and operational efficiency</li><li>Monitor KPIs like TAT, accuracy, delivery success rate, and productivity</li><li>Ensure compliance with company standards and courier SOPs</li></ul>Requirements<ul><li>2&ndash;5 years of experience in warehouse management (preferably courier/logistics)</li><li>Strong knowledge of parcel handling processes and WMS systems</li><li>Ability to manage and lead teams in fast-paced environments</li><li>Strong problem-solving, communication, and organizational skills</li><li>Basic computer skills (Excel, scanning systems, tracking platforms)</li><li>Ability to work flexible shifts if required</li></ul>Job Type: Full-timeWork Location: In person

Warehouse Manager

TwinHub

RESPONSIBILITIES<ul><li>Greet members, guests, and visitors warmly, reflecting company's welcoming culture</li><li>Handle all walk-in and phone inquiries about memberships, meeting rooms, or facilities</li><li>Guide new visitors and clients regarding seating, protocols, and available services</li><li>Manage day pass check-ins and workspace reservations via internal tools</li><li>Maintain visitor logs and inform relevant members when their guests arrive</li><li>Assist with internal coordination for parcel handling, mail distribution, and courier dispatch</li><li>Support members with basic queries related to internet access, printing, and common areas</li><li>Log maintenance or operational complaints and follow up with the relevant teams</li><li>Communicate official policies clearly and help uphold community etiquette</li><li>Maintain discretion and professionalism while handling member information</li><li>Act as the face of the company, delivering excellent first impressions every day</li><li>You must be comfortable with 9-10 hours of work shift (preferably 12:00 PM to 9:00 PM)</li></ul>BENEFITS<ul><li>Free home-made and hygienic lunch</li><li>Flexible timings</li><li>No strict leave or timing policy</li><li>Frank environment with no Sir/Boss culture</li><li>Regular Mentorship meetings</li><li>Career growth towards Community Manager's role</li><li>In house accommodation can be provided to the ideal candidate</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How long can you commit to stay with us?</li></ul>Experience:<ul><li>Customer Support/Sales/Front Desk: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Court Captain (Front Desk Officer)

Decimal Solution

Shift Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary Package: PKR 40,000 &ndash; 80,000 per month Employment Type: Full-timeJob OverviewDecimal Solution is looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. The ideal candidate will have excellent English communication skills, experience in call center or customer support roles, and the ability to convert customer inquiries into confirmed appointments for the automotive industry.Key Responsibilities<ul><li>Contact and follow up with leads to convert them into scheduled appointments.</li><li>Handle inbound and outbound customer calls professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Respond to customer inquiries and provide effective solutions.</li><li>Prepare and maintain reports using MS Excel and MS Office tools.</li><li>Ensure a high level of customer satisfaction through effective communication.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Intermediate or Graduate.</li><li>Experience: Minimum 1 year of experience in customer support or call center operations.</li><li>Technical Skills: Working knowledge of CRM systems, MS Excel, and MS Office.</li><li>Communication Skills: Excellent English speaking skills (American accent preferred).</li><li>Age Requirement: 18 to 26 years.</li><li>Location Preference: Candidates from Rawalpindi or Islamabad who can join immediately will be preferred.</li></ul>How to ApplyInterested candidates are encouraged to apply by sending their CVs to:Email: hr@decimalsolution.com WhatsApp: +92 333 1111955Please mention &ldquo;CSR&rdquo; in the subject line.Application Deadline: 25 October 2025 Work Location: On-site, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Job Title: Customer Support Representative (CSR)

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is hiring experienced and motivated UK Cab Dispatchers &amp; Operators to join our growing operations team. We are seeking individuals who can think on their feet, stay organized, and perform efficiently in a fast-paced work environment. Candidates with prior experience in dispatch coordination&mdash;especially within the UK taxi or transportation sector&mdash;are highly encouraged to apply.Key Responsibilities<ul><li>Efficiently manage and assign incoming cab bookings to ensure prompt and reliable service.</li><li>Monitor driver routes, schedules, and performance, making real-time adjustments to maintain smooth operations.</li><li>Communicate professionally and clearly with drivers and customers, providing updates and assistance as needed.</li><li>Accurately record trip details, driver activity, and daily dispatch logs.</li><li>Ensure dispatch operations comply with company policies and applicable transportation regulations.</li><li>Resolve customer inquiries and concerns promptly and professionally to ensure a positive service experience.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 1 year of experience in taxi, cab, or transportation dispatch.</li><li>Strong knowledge of dispatch software, GPS systems, and route management tools.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to remain calm, organized, and proactive under pressure.</li><li>Strong multitasking, time management, and problem-solving skills.</li></ul>Job Location: Plot no.206, East Service Road, I 10/3, Islamabad.Interested candidates may send their resumes to &quot;hr@globe-call.com&quot;Job Type: Full-timeWork Location: In person

UK Taxi Dispatchers

Explore 179+ Csr dispatch handling in Islamabad this December. Find roles across top companies and apply now to boost your career.