csr (hybrid/remote) Jobs in Islamabad Pakistan

csr (hybrid/remote)

remote- customer service delivery specialist (swedish speaker) Jobs in Islamabad Pakistan

remote- customer service delivery specialist (swedish speaker)

csr hybrid remote

Cube Discipline

<ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Resolve product or service issues efficiently and professionally.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to ensure timely issue resolution.</li><li>Follow communication guidelines and meet performance targets (response time, satisfaction scores).</li><li>Identify customer needs and offer appropriate solutions or alternatives.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience.</li><li>1&ndash;3 years of experience in customer service or call center operations.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Proficiency in MS Office and CRM tools (e.g., HubSpot, Zendesk, or Freshdesk).</li></ul>Preferred:<ul><li>Experience supporting international customers (US/UK-based preferred).</li><li>Ability to work in night shifts or flexible schedules, if required.</li></ul>Job Type: Full-timeWork Location: In person

CSR (hybrid/remote)

Healthcare Evolutions Medical Services Pvt. Ltd.

An Australian Medical Company is seeking dedicated and enthusiastic individuals to join our team as CSR/Call Center Agents at our Islamabad office located in E-11.Position: CSR/Call Center AgentLocation: E-11, Islamabad, PakistanCompany: Australian Medical CompanyJob Type: Full-timeSalary: 60,000 - 80,000 PKR (salary range based on interview performance)Working Hours: 2:30 AM - 11:00 AM (Australian Standard Time)Key Responsibilities:&middot; Handle inbound and outbound customer calls professionally and courteously.&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.&middot; Communicate effectively within and outside the organization to ensure smooth interactions.&middot; Maintain accurate and detailed records of customer interactions.Requirements:&middot; Excellent English Communication skills required&middot; Ability to effectively communicate with Patients and colleagues.&middot; Proficient in using communication tools and software.&middot; Flexibility to work during Australian Standard Time (2:30 AM - 11:00 AM).Timing may vary due to day light saving.Application Process:Interested candidates are encouraged to apply by sending their updated CV toaamir.g@healthcareevolutions.comNote:&middot; Female candidates are strongly encouraged to apply.&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.&middot; Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Call Center Agents/CSR

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Preferably Inbound Call center Experience or Minimum 01 Year of CSR Experience with a Call Center.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Cab Booking Operator-UK

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Helpline Agent

Fresh Graduate ( inbound call center)

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Inbound Calling

Tcurve Pvt Ltd.

Account Manager &ndash; BG (Islamabad - Hybrid) Type: Full-Time | Start Date: ASAPBG is a fast-growing digital agency specializing in paid ads, social media, and email marketing for mission-driven brands. We&rsquo;re looking for a proactive Account Manager to join our team and be the bridge between clients and our creative teams.Responsibilities<ul><li>Act as the main point of contact for clients, ensuring smooth communication and strong relationships.</li><li>Manage digital campaigns across paid ads, social media, and email marketing.</li><li>Coordinate with designers, copywriters, and marketers to deliver projects on time.</li><li>Prepare meeting agendas, take notes, and track action items.</li><li>Review and QA all deliverables before sending them to clients.</li><li>Ensure client requests are addressed within 24 hours.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field.</li><li>3+ years of experience in account management or client services (preferably in a digital agency).</li><li>Strong communication, organization, and multitasking skills.</li><li>Experience with project management tools (ClickUp is a plus).</li><li>Solid understanding of digital marketing (paid ads, social media, email).</li><li>Proactive, detail-oriented, and confident in leading client calls.</li><li>Experience in the nonprofit industry is highly preferable.</li></ul>Perks &amp; Benefits:<ul><li>Hybrid work model (Remote + Islamabad Office)</li><li>Growth and learning opportunities</li><li>Supportive and collaborative team culture</li><li>Modern, creative, and friendly work environment</li><li>Relaxed office vibe with a focus on balance &amp; well-being</li></ul>Why Join BG?<ul><li>Work on campaigns that matter. Our main clientele is charities and NGOs, so every project you manage contributes to meaningful, real-world impact.</li><li>Collaborative and mission-driven team culture.</li><li>Work on impactful campaigns for clients worldwide.</li><li>Growth opportunities with structured onboarding and mentorship.</li><li>Market-competitive salary.</li></ul>Hiring Process<ul><li>Application Review/Short telephonic interview</li><li>Video Interview (via VideoAsk)</li><li>Final Interview</li><li>Offer</li></ul>To Apply: Send your portfolio or sample work along with your resume.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Accounts Manager / Key Accounts Manager

Explore 104+ Csr hybrid remote in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.