GrowthRatio Solutions

Job Title: Customer Service Representative (CSR)Company: GrowthRise Solutions Location: Bahria Town Phase 7, Islamabad Positions Available: 4 Job Type: Full-Time, On-SiteAbout UsGrowthRise Solutions is a fast-growing e-commerce company committed to delivering outstanding customer experiences. We are looking for motivated and detail-oriented individuals to join our customer service team at our office in Bahria Town Phase 7, Islamabad. This is a great opportunity to build a career in the evolving world of e-commerce while working in a supportive and dynamic environment.Role OverviewAs a Customer Service Representative, you will be the first point of contact for our customers. Your role will include:<ul><li>Responding to inquiries via live chat, email, and phone in a professional and timely manner.</li><li>Assisting customers with orders, tracking shipments, and processing returns.</li><li>Maintaining accurate records of customer interactions and order details.</li><li>Engaging with customers to resolve issues and provide account-related support.</li></ul>Strong written and spoken English communication skills are essential, as you will be assisting both local and international customers.Requirements<ul><li>Bachelor&rsquo;s degree in any field.</li><li>Prior customer service experience is preferred (knowledge of e-commerce platforms like eBay is a plus).</li><li>Must bring your own laptop daily.</li><li>Ability to commute to or relocate near Bahria Town Phase 7, Islamabad.</li></ul>What We Offer<ul><li>Starting salary: PKR 40,000/month.</li><li>Career growth opportunities in a leading e-commerce business.</li><li>Hands-on training and continuous skill development.</li><li>A collaborative, growth-oriented work environment.</li><li>The chance to be part of a company that values customer satisfaction and innovation.</li></ul>Important NoteThis is a full-time, on-site role. Candidates who are unable to work in person or do not meet the stated requirements are kindly requested not to apply.Job Type: Full-time, Entry-Level / Fresher Salary: Starting from Rs. 40,000 per month Work Location: On-site &ndash; Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

TT Technologies pvt Ltd (PhoneCase.pk)

About Us: We are a growing team committed to delivering top-notch service to our customers. We're looking for a Customer Service Representative who is passionate about helping others and thrives in a fast-paced environment. If you have excellent communication skills and are comfortable using technology, we&rsquo;d love to have you on board!Key Responsibilities:<ul><li>Provide assistance to customers through phone, email, and chat.</li><li>Resolve inquiries, process orders, and ensure customer satisfaction.</li><li>Maintain accurate records of customer interactions and feedback.</li><li>Handle follow-ups to ensure issues are resolved to the customer&rsquo;s satisfaction.</li><li>Work closely with other teams to ensure smooth operations and service delivery.</li></ul>Requirements:<ul><li>Female candidates preferred.</li><li>Must reside in or near Islamabad (E-11) with reliable transport.</li><li>Strong communication and problem-solving skills.</li><li>Basic computer literacy; ability to learn customer service tools quickly.</li><li>Previous experience in customer service is a plus, but not required.</li></ul>How to Apply: If you're passionate about customer service and meet the requirements, we encourage you to apply now! We look forward to having you join our team.Work Location: In-person at E-11, IslamabadJob Type: Full-timePay: Rs18,000.00 - Rs22,000.00 per monthWork Location: In person

E-Commerce CSR

Jazz Mosafir 

Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Providing top-notch customer support and resolving inquiries.</li><li>Generate and qualify leads through various sales tactics.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on generated leads through different mediums and to mature sales from the assigned leads</li><li>To provide complete information of the products as per customer query</li><li>To complete all assigned tasks/targets timely and in a well-mannered way</li></ul>Requirements:<ul><li>Atleast 1-3 years of experience as a Customer Sales Representative.</li><li>Knowledge of travel industry trends and destinations.</li><li>Proven track record of achieving sales targets</li><li>Experience in Travel &amp; Tourism Sales Preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge about ticketing.</li></ul>What we offer:<ul><li>A collaborative and inclusive work environment</li><li>Opportunities for career growth and development.</li><li>Competitive compensation and benefits.</li><li>Annual Increments</li><li>Entitled Leaves</li><li>Medical Insurance (OPD &amp; IPD)</li></ul>About the company:Mosafir is dedicated to revolutionizing the travel experience by offering a comprehensive platform that showcases all flight options in one place. Our mission is to simplify travel planning, making it easy and enjoyable for everyone. We empower our customers to explore the world by providing transparent pricing and a seamless booking process. Committed to integrity, customer satisfaction, innovation, and teamwork, we strive to build lasting relationships with our clients and partners, ensuring mutual success in every journey. Join us as we make travel better for all!Apply now at mahnoor.sayed@mosafir.pk to become a part of our team.Job Type: Full-timeExperience:<ul><li>Sales: 1 year (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

CSR Executive

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Helpline Agent

Cabcall Outsource

Candidates experienced with icabbi, Autocab, cordic software are requiredJob Overview: Your role as Cab Call Operator/Dispatcher (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings. You will also be handling the following task in particular:<ul><li>Airport Booking.</li><li>Payment over the Phone.</li><li>Escalating the complaint to the relevant Department.</li><li>Handling Driver Queries/ Grievances.</li></ul>What You&rsquo;ll Do<ul><li>As an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English (British Accent).</li><li>You will be doing the following task primarily:</li><li>Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.</li><li>Offer customers with timely Quotations.</li><li>Amending and Cancelling Active Bookings.</li><li>Keep a track of flight inputs.</li><li>Liaison with UK Office i-e Supervisor and Shift In charge.</li><li>Meeting High Level of Customer Service at all times.</li><li>Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.</li><li>Customer Coordination &ndash; Connecting the Customer with the Driver to ensure a pleasant ride. The focus should always be on quality,</li><li>Pickup and Drop-off should always be accurate to maintain High-Quality standards. (You will be briefed on 7 Points of Output during your Training Session)</li></ul>Required Experience &amp; Qualifications:<ul><li>Minimum 01 Year of CSR Experience within UK based cab.</li><li>Candidates with the working knowledge of ICabbi, Autocab &amp; Cordic are required.</li><li>British Accent is mandatory for this role.</li></ul>Job Types: Full-time, Contract Contract length: 11 monthsPay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Taxi Booking Dispatcher/Operator-UK

Intercargo Logistics (SMC-Private) Limited

Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSRs / Overnight Dispatch Coordinators for its office based in Islamabad, Pakistan.Job Description:Generally, the Dispatch Coordinators ensures smooth and accurate execution of all freight bookings processed through the company&rsquo;s digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones&mdash;such as acceptance, pickup, loading, transit, and delivery&mdash;are updated correctly and on time.The coordinator acts as the primary point of contact for any operational issues impacting customer satisfaction and on-time delivery performance.More specifically,<ul><li>Monitor all new freight jobs entered into the booking application in real time.</li><li>Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.</li><li>Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.</li><li>Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.</li><li>Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.</li><li>Reassign drivers promptly when cancellations, rejections, or emergencies occur.</li><li>Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.</li><li>Driver assignment</li><li>Driver acceptance</li><li>Pre-departure readiness</li><li>Arrival at pickup location</li><li>Loading start / loading complete</li><li>Departure from pickup</li><li>Arrival at delivery</li><li>Unloading start / completion</li><li>Proof of delivery upload</li><li>Follow up with drivers who fail to update milestones promptly.</li><li>Log any irregularities, delays, or deviations from planned schedules.</li><li>Ensure that both clients and internal teams receive real-time milestone notifications.</li><li>Act as primary contact for clients regarding job status, changes, or issues.</li><li>Provide timely updates on driver ETA, loading completion, delays, or route changes.</li><li>Respond to client queries received via phone, email, or in-app chat.</li><li>Escalate unresolved or critical client concerns to the manager or POCs in senior staff.</li><li>Proof of delivery</li><li>Loading confirmation</li><li>Cargo photos</li><li>Delivery receipts</li><li>Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.</li><li>Maintain accurate overnight shift records for handover to day-shift staff.</li></ul>Job Requirements;1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;5. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;Benefits1. Permanent Job2. Good Startup Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentFresh Graduates with Extraordinary High Communication Skills are Encouraged to ApplyJob Timing: 12:30 PM to 09:30PM PST / 6 Days / WeekJob Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, IslamabadIntercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.Job Type: Full-timePay: From Rs65,000.00 per monthApplication Question(s):<ul><li>Have you read the job description carefully?</li><li>If the salary for this position is acceptable to you?</li></ul>Work Location: In person

Dispatch Coordinators

CabCall Experts (CCE)

About the Company:CabCall Experts is providing a professional call answering service to foreign clients and their customers in various parts around the globe encompassing United Kingdom, Australia and USA. Established over 10 years ago, our company continues to evolve and attract new clients till date. Due to recent expansion in our client base, we are looking for new staff to join our team!About the Role:We are looking for experienced Cab &amp; Taxi Dispatch Executives with hands-on knowledge of iCabbi, Autocab, and Cordic dispatch systems. This is a fast-paced, inbound role involving high-volume calls, real-time ride coordination, and customer and driver support across rotational shifts.The ideal candidate is tech-savvy, detail-oriented, and able to multitask efficiently while delivering excellent customer service and meeting KPIs.Key Responsibilities<ul><li>Handle inbound calls for cab and taxi bookings and dispatch operations.</li><li>Use iCabbi, Autocab, and Cordic systems to assign, track, and manage rides.</li><li>Accurately update customer, trip, and driver information in dispatch software.</li><li>Coordinate effectively with drivers to ensure timely pickups and resolutions.</li><li>Address customer queries, complaints, and changes professionally and efficiently.</li><li>Follow company dispatch and customer service policies at all times.</li><li>Perform other operational tasks as assigned.</li></ul>Requirements<ul><li>Mandatory experience with iCabbi, Autocab, and/or Cordic dispatch systems.</li><li>Friendly and professional phone manner with strong communication skills.</li><li>Strong multitasking ability in a high-call-volume environment.</li><li>Basic computer literacy and ability to learn new systems quickly.</li><li>At least 1&ndash;2 years of experience in cab/taxi dispatch or a customer-facing role.</li><li>Excellent time management and prioritization skills.</li><li>Ability to work rotational shifts, including nights, weekends, and holidays.</li><li>Problem-solving mindset with attention to detail.</li></ul>Benefits &amp; Perks<ul><li>Friendly, safe, and supportive work environment</li><li>Inbound campaign &ndash; no cold calls</li><li>Ongoing training and coaching</li><li>Career growth and promotion opportunities</li><li>Attendance and Quality Assurance (QA) bonuses</li><li>Fuel allowance</li><li>Rewards and performance incentives</li></ul>How to ApplyPlease apply with your updated resume. Optional:Include a cover letter highlighting your experience with iCabbi, Autocab, or Cordic.Job Types: Full-time, FresherPay: Rs80,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Do you have experience as a UK Customer Service Representative (CSR)?</li><li>Do you have prior inbound customer service experience?</li></ul>Experience:<ul><li>Icabbi / autocab/ cordic: 1 year (Required)</li></ul>Work Location: In person

Senior UK Taxi Dispatcher

Explore 7+ Csr in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.