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customer service representative Jobs in Dubai

customer service representative

customer account manager

Aulysius Middle East

ACCOUNT MANAGER Responsibilities <ul><li>Client Relationship Management: Building and nurturing strong relationships with clients to understand their needs, goals, and challenges</li><li>Client Communication: Serving as the main point of contact for client inquiries, requests, and issues. They ensure timely and effective communication to address client concerns and maintain satisfaction.</li><li>Account Growth and Retention: Developing strategies to grow revenue from existing clients by identifying opportunities for upselling or cross-selling products or services. They also work to retain clients by ensuring high satisfaction levels and addressing any concerns promptly.</li><li>Collaboration with Internal Teams: Working closely with sales, marketing, and product development teams to ensure client needs are met and to facilitate smooth project implementations or service deliveries.</li><li>Performance Monitoring and Reporting: Tracking key account metrics, such as revenue growth, customer satisfaction, and retention rates. They prepare regular reports for management to assess account performance and strategize for improvements.</li><li>Conflict Resolution: Addressing any conflicts or issues that arise between the company and clients, ensuring they are resolved promptly and effectively to maintain positive relationships</li><li>Build and maintain strong relationships with key decisionmakers and stakeholders throughout the sales cycle.</li></ul>Requirements<ul><li>3-5 years of proven track record of success in B2B sales, preferably in SaaS, technology, or related industries.</li><li>Exceptional communication and negotiation skills, with a focus on driving results and exceeding targets.</li><li>Experience navigating complex deals with multiple stakeholders, while maintaining a strong consultative selling approach.</li><li>Self-motivated, proactive, and results-oriented mindset, with the ability to thrive in a fast-paced, dynamic environment.</li><li>Experience using CRM systems and other sales tools to manage leads, opportunities, and pipelines.</li><li>Able to effectively and consistently manage time, prioritise tasks, and meet deadlines</li><li>BS/BA Degree is a must.</li></ul>Job Type: Full-timePay: AED15,000.00 - AED25,000.00 per monthApplication Question(s):<ul><li>Do you have a valid own visa sponsorship?</li></ul>Experience:<ul><li>SaaS Sales : 2 years (Required)</li><li>monday.com: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Account Manager (Own Visa)

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 
 
 
 noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.
 
 
 
 
 
 noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region&rsquo;s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
 
 
 
 
 
 We are creating the Middle East&rsquo;s local digital champion and are looking for world-class talent to join our team.
 
 
 
 
 
 
 
 
 
 noon&rsquo;s mission
 
 : Every door, every day.
 
 
 
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 
 The Account Manager will be an integral part of the Commercial team. They will own their category from the business development side to the growth side. They will be executing key strategic plans through building and maintaining relationships, exploring innovative ways to grow the category, and delivering an exceptional customer experience.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and manage strategic relationships with key partners
 </li>
 <li>
 Responsible for end-to-end selection &amp; category growth
 </li>
 <li>
 Manage inventory and content health
 </li>
 <li>
 Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the category
 </li>
 <li>
 Actively look at the commercial KPIs and explore collaborative opportunities to maximize seller performance and efficiency
 </li>
 <li>
 Competitive analysis and benchmarking
 </li>
 <li>
 Weekly reporting and key updates to management on seller statuses
 </li>
 <li>
 Become the main stakeholder in the performance of a portfolio
 </li>
 <li>
 Run root cause analyses to provide answers in the occasion of poor store performance
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 
 
 
 <ul>
 <li>
 Experience in the on-demand services industry is preferred
 </li>
 <li>
 Experience in the ecommerce industry is mandatory
 </li>
 <li>
 Proficiency in SQL
 </li>
 <li>
 Strong problem solving, communication and team skills
 </li>
 <li>
 Excellent analytical skills and problem-solving capabilities
 </li>
 <li>
 Entrepreneurial and go getter spirit
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 We&rsquo;re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We&rsquo;re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
 
 
 
 
 
 Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
 
 
 Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
 
 
 
 
 
 Is this you?
 
 
 
</div>

Account Manager

ASUS

<div>
 
 
 Job Description: End-user Account Manager - Africa &amp; Middle East (non-GCC)
 
 
 
 
 Department: Commercial Sales
 
 
 
 
 
 
 
 Company Overview:
 
 
 
 
 
 
 
 ASUS is a global technology leader renowned for creating high-quality, innovative products that set new standards for performance and reliability. Our comprehensive portfolio, including the premium Expert Series creations, and versatile ASUS commercial solutions, is designed to empower businesses and professionals. We are expanding our footprint in high-growth markets and are seeking a pioneering professional to develop our end-user business across Africa and the Middle East from our strategic hub in Dubai.
 
 
 
 
 Job Purpose
 
 
 
 
 We are seeking a dynamic and entrepreneurial End-user Account Manager to drive direct end-user business development across Africa and the Middle East, with a primary focus on East African markets (e.g., Kenya, Tanzania, Ethiopia, Nigeria) and non-GCC Middle Eastern countries (e.g., Lebanon, Jordan, Pakistan). This role is pivotal for building a new revenue stream by identifying, engaging, and closing deals directly with large enterprise accounts, government entities, and educational institutions. Based in our Dubai office, you will be the front line for launching and expanding ASUS's direct commercial business in these strategic growth territories.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 New Business Development &amp; Tender Management:
 
 
 <ul>
 <li>
 
 Identify, qualify, and prioritize target end-user accounts and public tenders within key verticals (Government, Education, Large Enterprise, NGOs) across the designated territory.
 
 </li>
 <li>
 
 Develop accurate, competitive, and compelling quotations and proposals, ensuring all tender requirements are meticulously met.
 
 </li>
 <li>
 
 Build a robust and qualified sales pipeline from the ground up through proactive outreach, networking, and strategic partnerships.
 
 </li>
 </ul>
 
 
 
 
 
 End-user Account Management:
 
 
 <ul>
 <li>
 
 Build and maintain strong, long-term relationships with key decision-makers and influencers within target accounts.
 
 </li>
 <li>
 
 Conduct professional presentations and product demonstrations of the ASUS commercial portfolio tailored to client needs.
 
 </li>
 <li>
 
 Lead the entire sales cycle, from initial prospecting to negotiation and closing large-scale contracts.
 
 </li>
 </ul>
 
 
 
 
 
 Strategic Planning &amp; Market Analysis:
 
 
 <ul>
 <li>
 
 Analyze large datasets, assess project feasibility, and estimate demand to make informed, data-driven decisions that support market entry strategies and pricing models.
 
 </li>
 <li>
 
 Provide regular market intelligence and feedback to regional leadership on customer needs, competitor activity, and market trends.
 
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Administration:
 
 
 <ul>
 <li>
 
 Utilize CRM systems (Salesforce preferred) and relevant IT procurement/tendering platforms to manage the opportunity pipeline, track client interactions, and ensure efficient process management.
 
 </li>
 <li>
 
 Manage extensive tender documentation with excellent attention to detail and accuracy to avoid errors and ensure compliance.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 
 Minimum of 7+ years of experience in end-user / enterprise sales within the IT hardware industry (PC, laptop, server, or solutions).
 
 </li>
 <li>
 
 Proven track record of successfully opening new markets, building a sales pipeline from scratch, and managing complex tender processes in Africa and/or the Middle East (non-GCC). Experience in East Africa is highly desirable.
 
 </li>
 <li>
 
 Demonstrable experience in hunting new business and closing large, complex deals with enterprise and public sector clients.
 
 </li>
 <li>
 
 Bachelor&rsquo;s degree
 
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Competencies
 
 
 <ul>
 <li>
 
 Analytical Thinking: The ability to analyze large datasets, assess project feasibility, estimate demand, and make informed, data-driven decisions to develop accurate and competitive quotations.
 
 </li>
 <li>
 
 Technical Proficiency: High familiarity with CRM systems (Salesforce is a strong preference), IT procurement portals, and tendering platforms is essential for efficient process management.
 
 </li>
 <li>
 
 Communication: Fluent verbal and written communication in English is mandatory. This is a client-facing role requiring constant professional interaction. Proficiency in Arabic and/or French is a significant advantage.
 
 </li>
 <li>
 
 Organizational Skills: Excellent attention to detail and accuracy in managing extensive data, documentation, and complex tender requirements to avoid errors.
 
 </li>
 <li>
 
 Time Management &amp; Autonomy: The proven capacity to prioritize tasks and manage competing deadlines effectively in a fast-paced environment. This is a remote-management role; the candidate must be highly responsive and available regardless of business travel, with no excuse for delayed communication.
 
 </li>
 <li>
 
 Hunter Mentality: A self-driven, proactive approach to sales with superb negotiation and closing skills.
 
 </li>
 <li>
 
 Strong cultural sensitivity and ability to build rapport with diverse clients across different regions.
 
 </li>
 <li>
 
 Willingness and ability to travel extensively (up to partial) within the region.
 
 </li>
 <li>
 
 Must have valid residency.
 
 </li>
 </ul>
 
 
 
 
 
 
 Disclaimer:
 
 
 
 
 
 When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.
 
 
</div>

End-user Account Manager - Africa & Middle East (non-GCC)

CutiePie Cakes

Position Summary: The Zoho CRM Manager is responsible for overseeing the company&rsquo;s CRM system (Zoho CRM), ensuring it is effectively utilized to streamline sales, marketing, and customer support processes. The role involves managing CRM configurations, automation, data accuracy, reporting, user support, and integration with other business applications. The Zoho CRM Manager acts as the bridge between business requirements and technical solutions to optimize customer relationship management.Key Responsibilities:CRM Administration &amp; Management<ul><li>Manage day-to-day administration of Zoho CRM, including user accounts, roles, profiles, and permissions.</li><li>Customize modules, fields, workflows, automation rules, and dashboards as per business needs.</li><li>Maintain system hygiene by ensuring accurate, clean, and duplicate-free data.</li></ul>Process Optimization &amp; Automation<ul><li>Design and implement automation workflows (leads, opportunities, deals, follow-ups, etc.).</li><li>Streamline sales pipeline processes and align them with business goals.</li><li>Create and manage approval processes, assignment rules, and task automation.</li></ul>Integration &amp; Technical Support<ul><li>Integrate Zoho CRM with other Zoho apps (Campaigns, Books, Desk, etc.) and third-party tools.</li><li>Work with IT or vendors to resolve technical issues and ensure smooth system performance.</li><li>Develop API connections where needed for business applications.</li></ul>Data Management &amp; Reporting<ul><li>Maintain database accuracy by conducting regular audits and cleanups.</li><li>Create insightful reports and dashboards for sales, marketing, and management teams.</li><li>Provide data-driven insights to support decision-making and forecasting.</li></ul>User Training &amp; Support<ul><li>Train new and existing users on Zoho CRM features and best practices.</li><li>Act as the primary support contact for CRM-related issues.</li><li>Develop training manuals, SOPs, and knowledge base articles for internal use.</li></ul>Strategy &amp; Continuous Improvement<ul><li>Collaborate with Sales, Marketing, and Customer Service to align CRM with business goals.</li><li>Recommend improvements to maximize CRM adoption and efficiency.</li><li>Keep updated with Zoho&rsquo;s new releases, features, and best practices.</li></ul>Skills &amp; Competencies Required:<ul><li>Strong knowledge of Zoho CRM (customization, workflows, automation, reporting).</li><li>Experience integrating Zoho with other business systems.</li><li>Analytical mindset with ability to translate data into actionable insights.</li><li>Strong project management and problem-solving skills.</li><li>Excellent communication and training abilities.</li></ul>Job Types: Full-time, Permanent

Zoho CRM Manager

Shiplifier Information Technology 

Shiplifier is an e-commerce shipping software company, helping small and medium-sized online retailers streamline their shipping process. We are looking for an experienced Sales Account Manager to join our team and help us manage and grow our relationships with our valued customers.Job TitleSales Account ManagerMinimum Degree and MajorBachelor's degree in business, marketing, or any related field.Job LocationDubai, UAECompany DescriptionShipping AggregatorResponsibilities&middot; Communicating with clients to understand their needs and explain product value.&middot; Identify, secure, and cultivate new customer as well as existing customer accounts.&middot; Serve as the primary point of contact for a portfolio of accounts, building and maintaining strong relationships with key stakeholders.&middot; Provide guidance and support to customers on best practices for using the Shiplifier platform, including onboarding, training, and ongoing account management.&middot; Monitor and analyze customer usage and performance metrics, identifying opportunities for growth and engagement.&middot; Work closely with cross-functional teams, including sales, support, and product, to ensure customer needs are being met and to drive product enhancements and new features.Qualification&middot; 3+ years of experience in account management, customer success, or a related field, preferably in a software or e-commerce company.&middot; Excellent communication and interpersonal skills, with the ability to build strong relationships and communicate effectively with customers and cross-functional teams.&middot; Strong analytical skills and the ability to use data to identify trends, opportunities, and areas for improvement.&middot; Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.&middot; Self-motivated and able to work independently, with a strong sense of ownership and accountability.Other skills:&middot; Great academic records.&middot; Excellent oral and written communication skills.&middot; Able to prioritize work and meet deadlines.&middot; Proactive, self-sufficient, fast-learner, persistent, with a high-quality mindset.&middot; Passionate about technology and e-commerce.&middot; Problem-solving skills.&middot; Excellent negotiation skills.LanguagesFluency in English &amp; Urdu and Arabic is a must.SalaryTo be negotiated based on experience.Working experience3+ yearsWorking days and hoursMonday - Friday, 9:00 am - 6:00 pm.Job Type: Full-timeExperience:<ul><li>SALES ACCOUNT MANAGER: 3 years (Preferred)</li></ul>Language:<ul><li>ARABIC or URDU (Preferred)</li></ul>Job Type: Full-timeExperience:<ul><li>Sales Account Manager: 3 years (Preferred)</li></ul>Language:<ul><li>Urdu or Arabic (Required)</li></ul>

Sales Account Manager

Meraki Group

<div>Job Summary:
Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai&rsquo;s real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.
Key Responsibilities:
Team Management &amp; Operations<ul>
<li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li>
<li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li>
<li>Drive productivity through regular performance reviews and coaching sessions.</li>
</ul>Client Relationship Management<ul>
<li>Serve as the escalation point for premium clients post-booking.</li>
<li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li>
<li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li>
</ul>Post-Sales Operations<ul>
<li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li>
<li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li>
</ul>Legal Coordination &amp; Documentation<ul>
<li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li>
<li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li>
<li>Address and resolve client legal queries in coordination with the legal department.</li>
</ul>Collections &amp; Payment Follow-Ups<ul>
<li>Ensure timely collections as per agreed payment schedules.</li>
<li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li>
<li>Prepare regular collection reports and MIS for management visibility.</li>
</ul>Handover &amp; Possession<ul>
<li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li>
<li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li>
<li>Maintain complete possession documentation and client feedback reports.</li> 
</ul> 
Requirements
Key Skills &amp; Competencies:<ul>
<li>Proven leadership and team management skills.</li>
<li>Strong communication (verbal &amp; written) and client servicing capabilities.</li>
<li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li>
<li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li>
<li>Exceptional organizational, documentation, and follow-up skills.</li>
<li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li>
</ul>Qualifications:<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or related field.</li>
<li>6&ndash;10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li>
<li>Experience in managing collections, legal documentation, and team operations is essential.</li>
</ul>Preferred Industry Experience:<ul>
<li>Residential or commercial real estate developers in Dubai.</li>
<li>Exposure to mid-to-high ticket property segments.</li>
<li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul></div>

CRM Manager

Michelin

<div>Key Account Manager<div>
- - - - - - - - - - - -</div><div>
Strategic Account Management</div><ul><li>
Manage the key Account Planning</li><li>
Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition</li><li>
Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers</li><li>
Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements</li><li>
In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships</li><li>
Steer the business and negotiate the correct solution is taken and delivered to the customer</li></ul><div></div><div>
Operations</div><ul><li>
In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.</li><li>
Steer the business and ensure the correct solution is delivered to customers in a timely manner</li><li>
Serve as contact point for key customers and internal teams</li><li>
Resolve any issues and problems faced by customers and deal with complaints to maintain trust</li><li>
Prepare regular customer analysis to internal and external stakeholders using key account metrics/process</li><li>
Support your team members with coaching, training, and identifying revenue opportunities</li></ul><div></div><div>
KEY EXPERIENCES IN:</div><ul><li>
Managing several customers (Account Management)</li><li>
Selling solution to customers (Negotiating)</li><li>
Multi-tasking (Adaptability)</li><li>
Working with CRM (Salesforce &ldquo;Engage&rdquo;) ((Customer Relationship Management)</li></ul></div>

Key Account Manager

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