customer account manager

Meltwater

<div>
 
 Description
 
 
 
 What We&rsquo;re Looking For:
 
 
 Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
 
 
 Meltwater offers more than employment&mdash;it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.
 
 
 Join our team, where you'll be embraced by a diverse community that honours your individual contributions and propels you toward realizing your full potential.
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
 </li>
 <li>
 Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.
 </li>
 <li>
 Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.
 </li>
 <li>
 Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish
 </li>
 <li>
 Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
 </li>
 <li>
 Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
 </li>
 <li>
 Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
 </li>
 <li>
 Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
 </li>
 <li>
 Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
 </li>
 <li>
 Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
 </li>
 <li>
 Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
 </li>
 <li>
 Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
 
 
 </li>
 </ul>
 What You'll Bring:
 
 
 <ul>
 <li>
 A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
 </li>
 <li>
 Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.
 </li>
 <li>
 Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
 </li>
 <li>
 Ability to develop effective account plans and strategies aligned with customer goals.
 </li>
 <li>
 A proactive approach to identifying and driving expansion opportunities within accounts.
 </li>
 <li>
 Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
 </li>
 <li>
 Excellent written and verbal communication skills in Arabic and English.
 </li>
 <li>
 Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
 </li>
 <li>
 The ability to legally work in the country of hire is required for this position.
 
 
 </li>
 </ul>
 What We Offer:
 
 
 <ul>
 <li>
 Enjoy flexible paid time off options for enhanced work-life balance.
 </li>
 <li>
 Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits
 </li>
 <li>
 Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
 </li>
 <li>
 Energetic work environment with a hybrid work style, providing the balance you need.
 </li>
 <li>
 Benefit from our family leave program, which grows with your tenure at Meltwater.
 </li>
 <li>
 Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
 
 
 </li>
 </ul>
 Where You'll Work: Al Shatha Tower, Dubai Media City
 
 
 Our Story
 
 
 At Meltwater, we believe that when you have the right people in the right environment, great things happen.
 
 
 Our best-in-class technology empowers our 27,000 customers around
 
 
 the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
 
 
 Our award-winning global culture drives everything we do and creates
 
 
 an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along
 
 
 the way.
 
 
 We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
 
 
 We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
 
 
 25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career.
 
 
 We are Meltwater. Inspired by innovation, powered by people.
</div>

Account Manager

ALFAHIM

<div>
 
 
 Job Purpose:
 
 
 
 Drive sales and promote CME products in a defined area or channel to achieve individual sales target set for the year and contribute to team targets as well as consequently to annual business unit revenue targets and high customer satisfaction.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 
 Sales
 
 : Conduct regular field visits, understand customer&rsquo;s requirements to establish product need, availability, credit requirement and payment position. Discuss technical specifications in relation to product performance, suitability, and usage/application to key customers preparing and presenting related presentations and demonstrations from time to time to ensure selling product attributes are in line with the principal&rsquo;s guideline. In addition, negotiate deals and prices within his authority boundaries.
 </li>
 <li>
 
 Operations
 
 : Maintain active customer profile database to ensure all relevant details are up to date when required by accurate collection of customer information. Prepare relevant documentation to ensure the deals are closed as per company guidelines and policies. Coordinate with the concerned department member to order the stock in a timely manner.
 </li>
 <li>
 
 Claims Managemen
 
 t: Review warranty claims (within the authority), approve or rejects (claims above the policy limits or outside of the warranty period) to ensure alignment with set warranty policies, processes and al to maximize customer satisfaction. Send consolidated monthly reports to line manager for necessary review.
 </li>
 <li>
 
 Market Analysis
 
 : Conduct market intelligence to monitor competitors&rsquo; products, pricing and promotional activities versus CME products. Liaise with marketing department to plan and execute all relevant marketing activities approved by the line manager. Additionally, monitor and communicate market activities to the line manager.
 </li>
 <li>
 
 Customer Relationship &amp; Satisfaction:
 
 Ensure customers remain abreast with product, technology changes/modifications, are adequately trained in order to specify products themselves and services by type of use. Build lasting relationships with customers to explore and develop new business opportunities.
 </li>
 </ul>
 
 
 
 
 
 Job Specific Information:
 
 
 
 
 Accounts Manager
 
 will be closely working with the line manager handling various defined accounts to sell assigned product category like Power Tools for managing project sales for managing high accounts.
 
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Diploma in Business, Marketing or equivalent.
 </li>
 <li>
 Bachelor's Degree is preferred.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5 years of minimum experience in sales &amp; account management within automotive/engineering products.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Handling Traditional Trade Market (Sub-Dealers).
 </li>
 <li>
 Handling Dubai market (AlQuoz )
 </li>
 <li>
 Valid UAE driving license.
 </li>
 <li>
 Good product knowledge of power tools.
 </li>
 </ul>
 
 
</div>

Account Manager - Power Tools

Mindware

<div>
 
 Job Title
 
 
 
 
 Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement the strategy and roadmap of the assigned products/services line in alignment with the management team
 </li>
 <li>
 Lead the partners&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products/services by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Execute and supervise the entire sales cycle from quotation to collection
 </li>
 <li>
 Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
 </li>
 <li>
 Generate sales for the entire product/service line in terms of long-term revenue and profitability
 </li>
 <li>
 Develop and deliver accurate sales forecasts and market development reports in line with business objectives
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Promote the company and its services within the Region.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Sales or any other related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of relevant experience
 </li>
 <li>
 Strong knowledge of construction softwareExperience with BIM solutions is required
 </li>
 <li>
 Candidates from vendors or BIM consultancies, particularly those managing BIM consultants, will be preferred
 </li>
 <li>
 Excellent communication skills with a strong professional presence
 </li>
 <li>
 Proven ability in business development, including identifying (hunting) and onboarding new customers
 </li>
 </ul>
</div>

Hogarth

<div>
 
 About WPP Production
 
 
 
 We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
 
 
 
 About WPP
 
 
 
 WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company &ndash; powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
 
 
 
 Account Manager
 
 
 
 
 The Company:
 
 
 
 WPP Production is a leading creative production company, producing advertising and marketing content for many of the world's most famous brands, across all media around the world. WPP Production was founded over 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making WPP Production an exciting place to work and a great place to achieve your career ambitions.
 
 
 
 The Role:
 
 
 
 <ul>
 <li>
 Day to day contact for agency/ client stakeholders and WPP Production internal departments
 </li>
 <li>
 Coordination between Project/ Transcreation Management, WPP Production, client and agencies
 </li>
 <li>
 Respond to information requests from the Senior Account Manager or Account Directors
 </li>
 <li>
 Strive to better client and stakeholder relations
 </li>
 <li>
 Work closely with internal stakeholders e.g. Print, Transcreation &amp; Broadcast
 </li>
 <li>
 Handle all aspects of client campaigns from planning through to delivery
 </li>
 <li>
 Demonstrate clear understanding of the brand
 </li>
 <li>
 Highlight and escalate quality control issues
 </li>
 <li>
 Distribute contact reports and agendas
 </li>
 <li>
 Manage agreed budgets and administration
 </li>
 <li>
 Prepare accurate cost estimates against the Rate Card for AD approval
 </li>
 <li>
 Assist with financial reporting and smooth running of the finance function
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Support the AD in supplying client management information and reporting
 </li>
 <li>
 Experience of working in a TV, print, or digital production role essential
 </li>
 <li>
 High level of IT literacy, including usage of spreadsheets
 </li>
 <li>
 Strong numeracy skills
 </li>
 <li>
 Prioritisation, time management and attention to detail
 </li>
 <li>
 Resilience and ability to work under pressure
 </li>
 <li>
 Fluent oral and written English essential, other languages desirable
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Highly organised, detail oriented, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges
 </li>
 <li>
 Experience managing and servicing international accounts in 5+ markets with multiple stakeholders desirable.
 
 
 </li>
 </ul>
 
 Why work here:
 
 
 
 At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
 
 
 
 Inclusion and Impact
 
 
 
 WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 
 Data
 
 
 
 We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
 
 
 
 Please contact careers@wppproduction.com if you need the job advert or form in another format.
 
</div>

Nozomi Networks

<div><div>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.</div>
As we expand our product portfolio and global presence, our Sales department is hiring an Account Manager. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

As the Account Manager, you will be entrusted with building and owning strong relationships with partners, prospects and customers in the region whilst evangelizing our value proposition with various stakeholders. Ultimately, you will be responsible for building high growth and repeatable business in your territory.

This is an amazing opportunity for an up and coming sales professional who has a history of taking complete command of their territory and their responsibilities and whom want to make an impact on building the next great company. Leveraging partners to drive growth, you will also work with a Regional Sales Director, Systems Engineering, Customer Success, Product Management, Professional Services, Support, and Finance teams to open and close your deals.

We are looking for someone with solid proven experience in Cybersecurity Sales, who has high energy. Someone who is comfortable multitasking from prospecting through the Customer Lifecycle and generates a high volume of transactions on a monthly/quarterly basis. If this sounds like you, read on.

In this role, you will:
<ul>
<li>Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust</li>
<li>Focus on new logo and new business development leveraging your network and qualifying leads for companies across multiple vertical markets in the territory to which you are assigned.</li>
<li>Deliver successfully on quota targets.</li>
<li>Build a strong pipeline of opportunities in your region from both new logo and expansion within the existing customer base.</li>
<li>Provide accurate forecasting of quarterly bookings and business plan.</li>
<li>Develop relationships with key stakeholders, evangelize value proposition and win renewable business.</li>
<li>Offer a white-glove experience to customers. Be a trusted advisor for prospects and customers about the problem areas we solve. Develop expert-level knowledge of our value proposition.</li>
<li>Meticulously orchestrate all customer activities and engagements, involving the Channel, Systems Engineering, Product Management, Customer Support, and Finance.</li>
<li>Promptly share all customer information with internal teams using our CRM tools (SalesForce)</li>
<li>Collaborate with Marketing for events.</li>
<li>Secure key reference accounts in relevant verticals.</li>
</ul>
To be successful in this opportunity, you will have:
<ul>
<li>2+ years of proven experience within a vendor environment</li>
<li>Hunter-mindset, with the ability to self-prospect and a go-getter personality</li>
<li>Proven record of consistent, quarterly over-achievement</li>
<li>Experience in selling Network Security products, and comfortable working in early-stage growth companies</li>
<li>Understanding of selling SaaS in a subscription model with ACV targets</li>
<li>Direct Sales experience, ideally selling to industrial automation, industrial controls, and/or industrial security customers</li>
<li>Knowledge of information security principles and networking technologies</li>
<li>A background in OT/IoT with an industrial focus (Oil &amp; Gas, Utility, Manufacturing, etc.) is a plus</li>
<li>Ability to navigate a customer, contacts and their decision-making processes</li>
<li>Experience establishing and fostering strong Channel Partner relationships.</li>
<li>High integrity and adept at the consultative approach of winning customer trust and selling value.</li>
<li>Sales savvy with good communication, presentation, problem solving and persuasion skills</li>
<li>Fluent in written and spoken English and Arabic</li>
<li>A valid passport is required for travel</li>
</ul>
Core Competencies
<ul>
<li>Active Listening &amp; Communication</li>
<li>Consultative Selling &amp; Needs Discovery</li>
<li>Drive for Results</li>
<li>Emotional Intelligence &amp; Empathy</li>
<li>Objection Handling, Influencing &amp; Negotiation</li>
<li>Planning &amp; Organizing</li>
<li>Prospecting &amp; Lead Generation</li>
<li>Sales Process &amp; Pipeline Management</li>
<li>Teamwork, Collaboration &amp; Cultural Alignment</li>
</ul>
#LI-Remote

#LI-AF1<div>
Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
<ul>
<li>Health &amp; Wellness</li>
<li>Financial</li>
<li>Work-Life Balance</li>
<li>Unparalleled Flexible Time-Off</li>
</ul>
Need to know information

Successful candidates will be subjected to background verification checks.

Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.

If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.</div></div>

Account Manager, UAE

aló

<div>
 
 
 About AL&Oacute;
 
 
 
 Communication is about reaching out. It&rsquo;s about conversations. AL&Oacute; is the start of a conversation. We are a communications agency that believes conversations are integral to storytelling&mdash;and social media is where those conversations come alive in real time.
 
 
 We are looking for a proactive, passionate Account Manager with a strong&nbsp;
 
 social media mindset
 
 &mdash;someone who understands digital culture, audience behaviour, and how to build meaningful brand conversations online.
 
 
 
 
 
 Role Overview
 
 
 As an Account Manager, you will lead and manage client accounts with a strong focus on social-first thinking. You will ensure the timely delivery of creative work, drive digital engagement strategies, and contribute to the commercial success of both the client and the agency.
 
 
 This role is ideal for someone who thrives in a fast-paced environment, understands platform nuances, and can translate brand objectives into impactful social media strategies.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Lead and manage regional/local client accounts with a&nbsp;
 
 social media&ndash;driven strategy
 
 </li>
 <li>
 Develop and present&nbsp;
 
 social media strategies, content plans, and campaign ideas
 
 </li>
 <li>
 Act as the primary point of contact for clients, ensuring seamless communication and satisfaction
 </li>
 <li>
 Coordinate with internal teams (creative, content, media) to deliver high-quality work on time
 </li>
 <li>
 Oversee&nbsp;
 
 content calendars, campaign rollouts, and platform-specific executions
 
 </li>
 <li>
 Monitor performance metrics and provide actionable insights to optimise campaigns
 </li>
 <li>
 Stay updated on&nbsp;
 
 social trends, platform updates, and audience behaviour
 
 </li>
 <li>
 Brief creative teams clearly with a strong understanding of digital and social requirements
 </li>
 <li>
 Review and critique content to ensure it aligns with brand voice and platform best practices
 </li>
 <li>
 Identify opportunities for&nbsp;
 
 up-selling and cross-selling digital and social services
 
 </li>
 <li>
 Support new business pitches with&nbsp;
 
 social-first ideas and presentations
 
 </li>
 <li>
 Ensure all deliverables meet scope, timelines, and quality expectations
 </li>
 <li>
 Build strong, long-term relationships with clients through proactive engagement
 </li>
 <li>
 Track budgets, media spends, and campaign performance accurately
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Experience
 
 <ul>
 <li>
 4&ndash;6 years of experience in&nbsp;
 
 advertising, digital, or social media agencies
 
 </li>
 <li>
 Strong understanding of&nbsp;
 
 social media platforms (Instagram, TikTok, LinkedIn, X, YouTube, etc.)
 
 </li>
 <li>
 Proven experience in managing and growing&nbsp;
 
 social media accounts for brands
 
 </li>
 <li>
 Experience in creating&nbsp;
 
 content strategies, influencer collaborations, and digital campaigns
 
 </li>
 <li>
 Excellent communication, presentation, and client management skills
 </li>
 <li>
 Ability to interpret data and translate it into actionable strategies
 </li>
 <li>
 Strong organisational and multitasking abilities
 </li>
 <li>
 A collaborative mindset with the ability to work across teams
 </li>
 <li>
 Proactive, adaptable, and solution-oriented approach
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Communications, or related field
 </li>
 <li>
 Prior experience in a&nbsp;
 
 media/digital agency is a must
 
 </li>
 </ul>
 
 
 
 ﻿
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 A&nbsp;
 
 social-native thinker
 
 &nbsp;who understands internet culture and trends
 </li>
 <li>
 Someone who can turn insights into&nbsp;
 
 engaging, conversation-driven content
 
 </li>
 <li>
 A relationship builder who can confidently lead client conversations
 </li>
 <li>
 A team player who brings energy, ideas, and ownership to the table
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
</div>

talabat

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner.
 
 
 
 Job Description
 
 
 
 
 Role Summary/ Overview
 
 
 
 <ul>
 <li>
 User lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical, ensuring a seamless and value-driven customer journey, maximizing impact and optimizing ROI
 </li>
 <li>
 Campaign Development: Manage engaging CRM campaigns across talabat&rsquo;s owned channels, with a strong focus on driving user acquisition, increasing order frequency, and enhancing retention
 </li>
 <li>
 Experimentation &amp; Insights: Design and launch A/B tests and other CRM experiments in collaboration with the Business Intelligence team, with the aim of uncovering actionable insights to continuously refine strategies and improve performance.
 </li>
 <li>
 Budget management: Own responsibility for the end to end CRM budget for some of the markets in which Talabat operates, closely coordinating with finance, planning and local marketing teams
 </li>
 <li>
 Team management: Manage a team to drive growth through CRM
 
 
 </li>
 </ul>
 As a Manager, you will own and implement CRM campaigns for talabat. You'll need to be flexible, performance-driven, with an experimentation mindset and able to work with tight deadlines and be willing to be hands-on to get the job done.
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Ideation of basic CRM campaigns around the customer lifecycle to meet business needs
 </li>
 <li>
 Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop etc.)
 </li>
 <li>
 Monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
 </li>
 <li>
 Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
 </li>
 <li>
 Creating visibility for local marketing teams on performance and cost evolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor's degree with a strong data focus.
 </li>
 <li>
 Minimum 3-4 years of proven relevant work experience in digital marketing, preferably in a fast-paced working environment
 </li>
 <li>
 Experience in any area of digital marketing is valued, with prior exposure to CRM considered a strong advantage.
 </li>
 <li>
 Strong data skills and advanced Excel proficiency are required.
 </li>
 <li>
 Experience in working with CRM and campaign management tools like Braze or similar.
 </li>
 <li>
 Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
 </li>
 <li>
 Good time management skills.
 </li>
 <li>
 Fluency in written and spoken English, Arabic is a plus
 </li>
 <li>
 Good interpersonal, communication and presentation skills
 </li>
 <li>
 Proactive, responsible, attention to detail and a good team player
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 As part of the talabat team:
 
 
 <ul>
 <li>
 You have the opportunity to be based in our specially designed collaborative work space in City Walk.
 </li>
 <li>
 You will also experience exciting opportunities for professional and personal growth and recognition.
 </li>
 <li>
 Monthly talabat credit to spend in the app, however you want
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.
 </li>
 <li>
 Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
 </li>
 <li>
 Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door
 </li>
 <li>
 Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 </ul>
</div>

Manager CRM

Explore 1305+ Customer account manager in Dubai this April. Find roles across top companies and apply now to boost your career.

1305 customer account manager jobs In Dubai

Account Manager

Account Manager - Power Tools

Account Manager

Account Manager

Account Manager, UAE

Account Manager

Manager CRM