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business development manager Jobs in Dubai

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customer business manager

Gold Future Investment LLC

We are seeking a proactive CRM Manager with five to six years of jewelry business expertise. This position ensures both technical excellence and customized customer relationship strategies by fusing data-driven CRM management with direct customer interaction. The CRM Manager will oversee the CRM team, improve modules, and foster customer loyalty to directly boost sales.Key Responsibilities- Data Mining &amp; Analytics- Extract and analyze customer data to identify buying patterns, preferences, and opportunities.- Use Power BI, SQL, and Python to generate dashboards, reports, and actionable insights.CRM Leads Management- Oversee lead generation, qualification, and conversion processes.- Track and improve lead-to-sale ratios through structured CRM workflows.- Customer Engagement &amp; Sales Conversion- Call customers on special occasions (e.g., birthdays, anniversaries) to strengthen relationships.- Convert existing customers into repeat buyers through personalized offers and loyalty programs.- Act as a CRM Coordinator, ensuring smooth execution of customer outreach campaigns.CRM Module Oversight- Manage CRM modules to align with business goals.- Collaborate with IT and vendors for upgrades and system optimization.Team Leadership- Lead and mentor the CRM team to achieve sales and retention targets.- Foster collaboration between sales, marketing, and customer service teams.Sales Enablement- Generate CRM-driven sales reports and insights for management.- Support sales teams with data-backed strategies to boost performance.Qualifications- 5&ndash;6 years of CRM management experience in the jewellery industry.- Strong proficiency in Power BI, SQL, and Python.- Proven track record of managing CRM teams and modules.- Experience in customer engagement strategies (birthday calls, loyalty programs, repeat sales).- Excellent communication, leadership, and problem-solving skills.Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your visa status and validity period?</li><li>What is your expected salary?</li><li>Are you able to join immediately?</li></ul>Experience:<ul><li>CRM: 5 years (Required)</li><li>Power BI: 2 years (Required)</li><li>Python: 2 years (Required)</li><li>SQL: 2 years (Required)</li></ul>

CRM Manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

About the role:My Gold Wallet (powered by Arakkal Gold and Diamonds L.L.C) is looking for a Customer Relationship Executive to join our team in Dubai.As a CRM Executive, you will be responsible for managing our customer database, analyzing customer behaviors, and implementing targeted marketing strategies that resonate with our luxury clientele. You will collaborate closely with the sales, marketing, and product development teams to create personalized experiences for our customers, ensuring satisfaction and engagement are at the forefront of our business.Requirements:Work Location: Dubai, UAENationality Preference: Tagalog speaker (female candidates)Experience: 1-2 years in Customer Support or Customer Service experienceExperience in Fintech or Mobile app customer support is a plus.For more details: www.mygoldwallet.com+971 55 283 7722Job Types: Full-time, PermanentPay: From AED3,000.00 per monthApplication Question(s):<ul><li>What is your visa status and validity period?</li><li>What is your expected salary?</li><li>Are you able to join immediately?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

CRM Executive (Tagalog speaker)

ASSA ABLOY Group

<div></div><div>An Amazing Career Opportunity for an End User Business Manager MEA- Mobile!!

Location: Dubai, UAE

Job ID: 43984 


We are looking for a knowledgeable and experienced business professional to work with a highly experienced business development team that is constantly driving an increase in HID Global&rsquo;s image and sales opportunities within the Top 150 private enterprises in selected industries per region. 


Who are we? 


HID powers the trusted identities of the world&rsquo;s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 


Physical Access Control Solutions (PACS): 


HID PACS, located in multiple development locations across the world, is recognized as the global leader in the design, manufacture and supply of access control security technology. HID Global, the provider of trusted identities to the world's people, places and things. A leader in the commercial security industry, this established company designs and manufactures physical access control systems. 

As our End User Business Manager MEA, you&rsquo;ll support HID&rsquo;s success by: 

<ul>
<li>Identify, prioritize, schedule, pursue, and deliver strategic Key End-user sales and project opportunities for target fulfillment</li>
<li>Understand the business models and business priorities of the Key End-user accounts as it relates to security,</li>
<li>Build long term relationship through direct and indirect touch,</li>
<li>Advise and schedule the deployment of required Key End-user programs to address individual End-user needs,</li>
<li>Cooperate with and coordinate company internal vertical business development, consultant business teams and technical resources to effectively communicate the expansion / transition to future technology, especially in emerging and new regions</li>
<li>Provide educational/awareness briefings for End-users to reinforce HID Global&rsquo;s role as &ldquo;Trusted Advisor&rdquo;,</li>
<li>Use of innovative marketing tools to nurture this relationship,</li>
<li>Orchestrate Key End-user seminars to better understand the required features &amp; functions of future technologies,</li>
<li>Deliver Key End-user presentations during &ldquo;face to face&rdquo; introductory meetings,</li>
<li>Attend applicable industry tradeshows, meetings and other HID internal and external events, especially with focus on speaking and presentation opportunity.</li></ul> 


What excites us: 

<ul>
<li>Understanding and driving business ethically with ability to connect the dots</li>
<li>Rallying all hands through enthusiasm and buy in to &ldquo;win&rdquo;</li>
<li>Advocating for the end user and his journey and always keeping regional relevance and user experience in focus</li>
<li>Team work with positive attitude and respect</li>
<li>Curiosity: to learn and to bridge gaps identified continuously and asking &ldquo;why&rdquo;</li>
</ul>
To do so: 

<ul>
<li>Utilize CRM for opportunity creation, tracking and development for key accounts</li>
<li>Make the knowledge available to HID sales and product marketing teams for planning and fulfillment purposes</li>
<li>Expand and maintain a comprehensive database of key and named end-user accounts in regions that are under the supervision of team members and support team to build and maintain their database for team regions,</li>
<li>Maintain a high degree of product knowledge, more on the spectrum/benefit/road map level and represent region&rsquo;s status, requirements and asks to larger PACS organization</li>
<li>Provide timely and accurate monthly status report of group activities and progress using SFDC,</li>
<li>Cooperate with vertical marketing for end user focused tools: Development of whitepapers, brochures, web presence, speaker engagements, end user events, dedicated list procurement and lead nurturing.</li>
<li>Achieve End User project revenues target from focus verticals</li>
</ul>
It is critical that the manager empowers the end user managers in the region and help the team grow in skills and competence and support the team to achieve the revenue projections. 

<div>
Education and/or Experience</div><div> 
<ul><li>A Bachelor&rsquo;s degree in any area of applied engineering and minimum of 10+ years of related access control business management experience at global or regional level</li></ul></div>
<ul><li>A professional track record of significant project experience and wins in any of the following verticals in the GCC/MEA markets is mandatory: Energy, Banking, Telecoms, Commercial Real Estate, Higher Education, Government, Health and Transportation</li></ul>
<ul><li>Extensive exposure to or knowledge of HID Origo Cloud and HID Mobile Access and other Access Control manufacturers&rsquo; Mobile Access platforms and services globally or in in the MEA region.</li></ul>
<ul><li>Excellent communication, analytical and financial skills</li><li>Strong leadership skills with cultural sensitivity and experience in influencing diverse teams
</li><li>Ability to think critically and creatively and to contribute in a team environment</li><li>Ability to use internal and external tools to gather and interpret data</li></ul> 
<div></div>

Language Skills 

<ul><li>Ability to effectively communicate in the English language verbally and in writing.</li><li>Ability to speak Arabic is required. French is strongly desired.</li><li>Ability to read and interpret technical journals, specifications, international technical standards, etc.</li></ul> 


Work Requirements 

<ul>
<li>International travel required in the region hence employee must possess or can acquire a valid Passport and has the ability to travel.</li>
<li>Able for travel within all key growth regions in the MEA.</li></ul> 


Why apply?

Empowerment: You&rsquo;ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don&rsquo;t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
<div>
This opportunity may be open to flexible working arrangements.</div>
<div>
HID is an Equal Opportunity/Affirmative Action Employer -Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.</div> 
<div></div>
<div>We are the ASSA ABLOY Group 
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

End User Business Manager MEA- Mobile

<div></div><div>An Amazing Career Opportunity for an End User Business Manager!!

Location: Saudi Arabia, remote

Job ID: 43791

We are looking for a knowledgeable and experienced business professional to work with a highly experienced business development team that is constantly driving an increase in HID Global&rsquo;s image and sales opportunities within the Top 150 private enterprises in selected industries per region. 


Who are we?

HID powers the trusted identities of the world&rsquo;s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 


Physical Access Control Solutions (PACS):

HID PACS, located in multiple development locations across the world, is recognized as the global leader in the design, manufacture and supply of access control security technology. HID Global, the provider of trusted identities to the world's people, places and things. A leader in the commercial security industry, this established company designs and manufactures physical access control systems. 


Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Identify, prioritize, schedule, pursue, and deliver strategic Key End-user sales and project opportunities for target fulfillment
</li><li>Understand the business models and business priorities of the Key End-user accounts as it relates to security,
</li><li>Build long term relationship thru direct and indirect touch,
</li><li>Advise and schedule the deployment of required Key End-user programs to address individual End-user needs,</li>
<li>Cooperate with and coordinate company internal vertical business development, consultant business teams and technical resources to effectively communicate the expansion / transition to future technology.</li>
<li>Provide educational/awareness briefings for End-users to reinforce HID Global&rsquo;s role as &ldquo;Trusted Advisor&rdquo;,</li>
<li>Use of innovative marketing tools to nurture this relationship,
</li><li>Orchestrate Key End-user seminars to better understand the required features &amp; functions of future technologies,
</li><li>Deliver Key End-user presentations during &ldquo;face to face&rdquo; introductory meetings,</li>
<li>Attend applicable industry tradeshows, meetings and other HID internal and external events, especially with focus on speaking and presentation opportunity</li>
<li>Maintain a high degree of product knowledge, more on the spectrum/benefit/road map level and represent region&rsquo;s status, requirements and asks to larger Physical Access Control Solutions organization</li>
<li>Provide timely and accurate monthly status report of group activities and progress using SFDC,</li>
<li>Cooperate with vertical marketing for end user focused tools: Development of whitepapers, brochures, web presence, speaker engagements, end user events, dedicated list procurement and lead nurturing</li>
</ul>
Qualifications: -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Familiar with Physical Access Control, IoT, Software-as-a-Service models, strong enterprise software experience, and an understanding of information technology
<ul>
<li>Minimum 10+ years&rsquo; experience in driving new business within access control and a cloud-based platform and services organization in a role that required external-facing engagement with end users/partners.</li>
<li>Very solid knowledge base and network of End Customers in the territory.</li>
<li>Formal experience to carry Vertical Knowledge.</li>
<li>Physical Access Control Solution expertise is a plus</li>
<li>Deep experience in SaaS, Applications, Software Services industry with understanding of key partner business drivers and ecosystem</li>
<li>An analytical, data driven approach to making decisions and choosing direction
</li><li>Must have strong written and verbal skills with the ability to lead presentations</li>
<li>Capable of establishing credibility with sales force and customers</li>
<li>Strong leadership skills with cultural sensitivity and experience in influencing diverse teams
</li><li>Ability to think critically and creatively and to contribute in a team environment</li></ul> 


Education and/or Experience:
<ul>
<li>Bachelor&rsquo;s degree &ndash; Preferably Engineering</li>
<li>MBA - Marketing or Business, etc</li></ul> 


Why apply?
<div>
Empowerment: You&rsquo;ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don&rsquo;t need to check all the boxes. If you have most of the skills and experience, we want you to apply.</div>
<div>
Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.</div>
<div>
Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.</div>
<div>
This opportunity may be open to flexible working arrangements.</div>
<div>
HID is an Equal Opportunity/Affirmative Action Employer &ndash; Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.</div> 
<div></div>
<div>We make it easier for people to get where they want to go! 
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go &ndash; without having to think about it. 
 
When you join our HID team, you&rsquo;ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You&rsquo;ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div>
<div> #LI-HIDGlobal</div></div>

End User Business Manager

Majid Al Futtaim

Overview Join to apply for the Assistant Store Manager - eleventy role at Majid Al Futtaim.JOB TITLE Assistant Store Manager Majid Al Futtaim Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle. Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li><li>Management skills.</li></ul> Attributes <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Sales and Business Development</li><li>Industries: Retail</li></ul>

Assistant Store Manager - eleventy

Antal

Position Name : General ManagerOne of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for a General Manager for their business fast growing operations. The General Manager oversees the full caf&eacute; and restaurant operations across all branches, ensuring business growth, operational excellence, financial performance, and brand consistency. This role is responsible for strategic planning, staff leadership, menu development oversight, cost control, and driving customer satisfaction. The General Manager ensures that all departments function in alignment with company goals and maintains high standards in product quality, service, and overall business performance.Location: Kuwait Years of Experience: Minimum 7-10 years of experience in the F&amp;B or hospitality industry, with at least 3 years in a senior leadership role.Education: Bachelors degree in Hospitality Management, Business Administration, or related field.Reports To: Owner / Managing DirectorDirect Reports: Operations Manager, Area Manager, Executive Chef, Head Chef, Finance Manager, Marketing Manager, Quality Control Manager, HR, Store ManagersNotice Period: Immediate joiners or a maximum one-month notice period.Job Description1. Business Growth &amp; Strategy<ul><li>Develop long-term business strategies to support expansion, revenue growth, and brand positioning.</li><li>Analyze market trends and competitor activities to identify opportunities for improvement and innovation.</li><li>Lead the planning and execution of new store openings or major operational initiatives.</li><li>Ensure the brand remains competitive through menu updates, pricing decisions, and customer engagement strategies.</li></ul>2. Financial Management<ul><li>Oversee the financial performance of all branches including sales, cost control, and profitability.</li><li>Approve budgets for operations, marketing, purchasing, and manpower planning.</li><li>Review P&amp;L reports, variances, and financial forecasts to ensure effective cost management.</li><li>Ensure proper cash handling, inventory control, and compliance with financial policies.</li></ul>3. Operations Leadership<ul><li>Ensure smooth and efficient operations in all branches through direct supervision of key department heads.</li><li>Establish and monitor operational policies, SOPs, and brand standards.</li><li>Ensure strong coordination between kitchen, service, purchasing, HR, store managers, and support departments.</li><li>Regularly conduct site visits to review service quality, cleanliness, staff performance, and customer satisfaction.</li></ul>4. Product Quality &amp; Kitchen Performance<ul><li>Work closely with Executive Chef, Head Chef, and Quality Control Manager to maintain food consistency and safety.</li><li>Approve new menu items, costings, and seasonal promotions.</li><li>Ensure compliance with food hygiene standards, kitchen productivity, and recipe accuracy.</li></ul>5. Human Resources &amp; Staff Development<ul><li>Provide leadership to all employees and department managers.</li><li>Approve recruitment plans, training programs, and staff performance evaluations.</li><li>Address employee concerns, disciplinary actions, and incentive programs when needed.</li><li>Maintain a positive organizational culture based on teamwork, respect, and high standards.</li></ul>6. Customer Experience &amp; Brand Management<ul><li>Ensure that every branch delivers exceptional service and consistent brand experience.</li><li>Respond to major customer escalations and implement corrective measures.</li><li>Oversee marketing initiatives, campaigns, and brand identity with the Marketing Manager.</li><li>Drive initiatives that increase customer loyalty and repeat visits.</li></ul>7. Compliance &amp; Company Policies<ul><li>Ensure compliance with all local laws, health and safety regulations, and internal company policies.</li><li>Monitor adherence to operational SOPs, HR policies, and food safety procedures.</li><li>Ensure documentation, audits, and company reports are accurate and submitted on time.</li></ul>8. Reporting &amp; Communication<ul><li>Provide clear and timely communication between the management team and the owners.</li><li>Submit weekly, monthly, and quarterly performance reports.</li><li>Lead management meetings and ensure all departments are aligned with company objectives.</li></ul>QUALIFICATIONS &amp; REQUIREMENTS<ul><li>Strong leadership, communication, and decision-making skills.</li><li>Proven track record in multi-branch operations, financial analysis, and staff management.</li><li>Excellent understanding of food safety, quality standards, customer service, and marketing principles.</li><li>Ability to work under pressure, lead diverse teams, and meet business targets.</li></ul>WORKING CONDITIONS<ul><li>Full-time position with flexible hours depending on operational needs.</li><li>Requires regular visits to all branches and central kitchen operations.</li><li>May involve extended working hours during peak seasons or special events.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: Up to AED15,000.00 per month

General Manager - GCC - Hospitality

Explore 5032+ Customer business manager in Dubai this December. Find roles across top companies and apply now to boost your career.

5032 customer business manager jobs IN Dubai

CRM Manager

CRM Manager

CRM Executive (Tagalog speaker)

End User Business Manager MEA- Mobile

End User Business Manager

Assistant Store Manager - eleventy

General Manager - GCC - Hospitality