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customer service associate

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associate director - customer success

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back office agent (voice & non voice / english account)

call center agent (english ) Jobs in Cairo Jobs In Cairo Jobs In Credit Digitalization Jobs In Cairo Jobs In Cairo

call center agent (english )

customer care agent emails chats project based

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About The Role:
 
 
 
 Job Code:
 
 
 
 2026COMM-001
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅6 months Project Based Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Agent (Emails & Chats) - Project Based

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our custmers get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfillment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL.
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats).
 </li>
 <li>
 End of day reports to make sure all orders are clean.
 </li>
 <li>
 Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP.
 
 
 </li>
 </ul>
 
 Order cleansing:
 
 
 
 <ul>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
 </li>
 <li>
 Strong analytical skills; ability to work comfortably with large data sets. Good knowledge of forecasting, inventory planning and replenishment techniques. Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).
 </li>
 <li>
 Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
 </li>
 <li>
 Good communication skills; capable of working with internal teams and external partners.
 </li>
 <li>
 Fluency in English/French (written &amp; spoken).
 </li>
 <li>
 Ability to handle change, ambiguity; proactive mindset.
 </li>
 </ul>
</div>

Order Management Senior Associate

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
 </li>
 <li>
 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
 </li>
 <li>
 Update and maintain customer databases with accurate information.
 </li>
 <li>
 Collaborate with various departments to resolve customer issues and enhance service delivery.
 </li>
 <li>
 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
 </li>
 <li>
 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficient with office applications and customer relationship management (CRM) software.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Familiarity with voice and non-voice communication channels.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Net Salary 17000 EGP
 </li>
 <li>
 2 Days off
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Fully Paid Training
 </li>
 <li>
 Career Path Opportunities
 </li>
 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

<div>
 We are seeking a dynamic and customer-focused Call Center Agent to join our growing team in the Outsourcing/Offshoring industry. This role is essential in delivering exceptional service to our clients and their customers, ensuring satisfaction through effective communication and resolution of inquiries across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional manner, addressing customer inquiries and concerns promptly.
 </li>
 <li>
 Provide accurate information on products and services to enhance the customer experience.
 </li>
 <li>
 Document all customer interactions and transactions in the CRM system accurately and in real time.
 </li>
 <li>
 Collaborate with team members and other departments to resolve complex customer issues effectively.
 </li>
 <li>
 Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality assurance scores.
 </li>
 <li>
 Assist in training new team members by sharing best practices and insights based on personal experience.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a call center or customer support role, preferably in the Outsourcing/Offshoring industry.
 </li>
 <li>
 Excellent verbal and written communication skills in English, with a strong ability to listen and respond to customers.
 </li>
 <li>
 Proficient in using CRM software and standard office applications (e.g., Microsoft Office Suite).
 </li>
 <li>
 Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
 </li>
 <li>
 Ability to work in a fast-paced environment while maintaining attention to detail and quality of service.
 </li>
 <li>
 Flexibility to work in shifts, including evenings and weekends as required.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Social insurance
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Paid training
 </li>
 </ul>
</div>

Call Center Agent (English )

Inovola

<div>
 
 Job Overview
 
 
 
 We are looking for a talented
 
 AI Engineer
 
 with over three years of experience in Large Language Models (LLMs), Conversational AI, and Generative AI. The ideal candidate will have hands-on experience building intelligent systems with LangChain and LangGraph, with a focus on AI agents, retrieval-augmented generation (RAG), and autonomous reasoning pipelines.
 
 
 You'll collaborate with cross-functional teams to design, implement, and optimize AI-driven solutions that enhance business processes and user experiences.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Design, fine-tune, and deploy LLMs for production-ready applications.
 </li>
 <li>
 Build AI agents and multi-agent systems using LangChain, LangGraph, and related frameworks.
 </li>
 <li>
 Develop and integrate Conversational AI pipelines that deliver seamless, human-like interactions.
 </li>
 <li>
 Implement Retrieval-Augmented Generation (RAG) architectures leveraging vector databases and document retrievers.
 </li>
 <li>
 Collaborate with data engineers and product teams to design scalable, reliable, and efficient AI pipelines.
 </li>
 <li>
 Develop and maintain APIs and backend services using FastAPI and modern software engineering practices.
 </li>
 <li>
 Collaborate with data engineers and product teams to design scalable, reliable, and efficient AI pipelines.
 </li>
 <li>
 Optimize model inference, latency, and scalability in cloud and containerized environments
 </li>
 <li>
 Optimize model inference, latency, and scalability in cloud and containerized environments.
 </li>
 <li>
 Stay current with advancements in LLMs, Agentic AI, and Generative AI ecosystems.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Strong proficiency in Python and experience with LangChain and LangGraph for AI agent orchestration.
 </li>
 <li>
 Experience integrating LLMs via APIs such as OpenAI, Anthropic, or Google Vertex AI.
 </li>
 <li>
 Solid understanding of prompt engineering, RAG pipelines, and tool-using AI agents.
 </li>
 <li>
 Proficiency with PyTorch, Transformers (Hugging Face), and vector databases (e.g., Qdarnt, FAISS, Chroma).
 </li>
 <li>
 Experience designing multi-agent systems or workflow-based AI agents using LangGraph or similar frameworks.
 </li>
 <li>
 Knowledge of LLM evaluation, prompt optimization, and context management strategies.
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with MLOps and continuous integration/deployment pipelines for AI systems.
 </li>
 <li>
 Understanding of generative AI models for text, image, or multimodal outputs.
 </li>
 <li>
 Familiar with traditional ML and computer vision.
 </li>
 <li>
 Strong problem-solving, collaboration, and communication skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
 </li>
 <li>
 3+ years of hands-on experience in AI/ML model development and deployment.
 </li>
 </ul>
</div>

Mid/Senior AI Developer

Stellantis Middle East & Africa

<div>
 
 
 About the Company
 
 
 
 Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company&rsquo;s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
 
 
 The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
 
 
 With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
 
 
 Powered by our diversity, we lead the way world moves:
 
 
 &bull;
 
 We Are Customer Centric
 
 : We hold ourselves accountable, understand current and anticipate future needs, listen, learn constantly, have an ownership mindset.
 
 
 &bull;
 
 We Win Together:
 
 We demand the best of ourselves, are passionate about performance, are a meritocracy, collaborate through respect, trust and openness, build each other up.
 
 
 
 &bull;We Are Agile and Innovative
 
 : We are adaptable, are resilient, have the courage to be disruptive, focus on speed &amp; efficiency, drive simplicity.
 
 
 
 &bull;We Care for The Future:
 
 We embrace a vision, are accountable for the wellbeing &amp; motivation of our teams, take action to make a better future, build sustainability inside and out, always act with integrity
 
 
 
 
 
 
 Job Summary
 
 
 
 The Business Development Manager is responsible for exploring new business opportunities, driving growth and profitability, the role involves strategic oversight of sales performance, revenue optimization, and market share expansion, cultivating and maintaining strong relationships with government entities, suppliers, business partners, potential clients, consultants, along with developing effective sales promotions and commercial initiatives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify and evaluate new business opportunities, partnerships, and potential markets.
 </li>
 <li>
 Develop and lead business cases and feasibility studies for new initiatives.
 </li>
 <li>
 Collaborate with product, planning, finance, and marketing teams to align strategic objectives.
 </li>
 <li>
 Analyse market trends, competitors, and customer behaviour to support strategic decisions.
 </li>
 <li>
 Prepare business proposals, presentations, and reports for internal and external stakeholders.
 </li>
 <li>
 Support localization and industrial footprint projects in line with group strategy.
 </li>
 <li>
 Maintain relationships with key partners, stakeholders, and potential clients.
 </li>
 <li>
 Coordinate cross-functional project teams to implement strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Education bachelor&rsquo;s degree in business administration, Economics, Engineering, or a related field. MBA is a plus.
 </li>
 <li>
 Experience: Minimum 10 years in business development, strategy, or commercial roles in the automotive or related industries.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Experience in the automotive sector or industrial business development is preferred
 </li>
 <li>
 Willingness to travel as required (domestic and international)
 </li>
 <li>
 Experience in consulting and strategy planning is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical and financial modelling skills
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Strategic thinking and problem-solving
 </li>
 <li>
 Ability to work independently and cross-functionally
 </li>
 <li>
 Project management capabilities
 </li>
 </ul>
 
 
 
 
 At Stellantis, we assess candidates based on qualifications, merit, and business needs.
 
 
 We welcome applications from people of all age groups, ethnicity, nationality, religion, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
 
 
 
</div>

Business Development Manager

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