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Al Farah Group

AL FARAH RESTAURANTPosition Title: Call Center AgentEmployment Type: Full Time.Salary: Depending on experience and qualifications.Experience: Minimum 1 year in F &amp; B industryJob Location: Abu Dhabi, UAEJob Role:&middot; Manage all inbound calls/orders and inquires received through Delivery Platforms, Telephone call, E-mails, Website, Social media and other channels in a timely manner.&middot; Answer all inquiry from customers professionally and provide accurate, satisfactory answers to their queries and concerns and ensure customer feels supported.&middot; Active in upselling skills by promoting/suggesting additional menu items.&middot; Process customer orders and assign to the relevant outlets.&middot; Coordinate with outlets for timely orders to ensure to send products on time to customers.&middot; Follow up with customers to ensure that they receive food &amp; beverages as per the standards &amp; expectations and report any concerns to supervisor as required.&middot; Identify any order delays or other relevant complaints and report to the supervisor.&middot; Guide callers through troubleshooting, navigating the company site applications &amp; menu.&middot; Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; De-escalate situations involving dissatisfied customers by helping and support as per the company standards.&middot; Handle complaints / negative comments to the supervisor immediately.&middot; Manage and update customer database with the status of each customer.Skills Requirements:&middot; Fluent in English and Arabic language&middot; Positive attitude.&middot; Experience in dealing with customers.&middot; Great time management skills.&middot; Good computer skills.&middot; Good multi-tasking skills.Job Type: Full-timeAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call Center Agent in F&amp;B industry: 3 years (Required)</li></ul>Language:<ul><li>Fluent in English &amp; Arabic (Required)</li></ul>

Call Center Agent (ARABIC SPEAKER)

First Abu Dhabi Bank (FAB)

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
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Customer Service Representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Handle inbound and outbound calls, emails, and customer inquiries; route calls to the appropriate M42 departments when needed.
 </li>
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 Provide clear and accurate information on appointments, referrals, services, care providers, events, and campaigns.
 </li>
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 Deliver a consistent customer‑centric experience in every call and email, in line with M42 standards.
 </li>
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 Ensure timely resolution, escalation, and documentation of customer queries, complaints, and recommendations.
 </li>
 <li>
 Liaise with internal M42 departments to obtain information and support effective complaint resolution.
 </li>
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 Maintain professional communication, etiquette, and demeanor at all times.
 </li>
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 Use effective call‑handling skills including proper greetings, active listening, clear questioning, and correct transfer procedures.
 </li>
 <li>
 Comply with health, safety, incident reporting, and infection control policies at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Minimum of 2 years&rsquo; relevant experience in the healthcare industry
 </li>
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 Strong knowledge of medical terminology
 </li>
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 Excellent computer, typing, and data entry skills
 </li>
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 Working knowledge of multi‑line telephone systems
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 Fluent in spoken and written English
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 Fluent in spoken and written Arabic
 </li>
 </ul>
</div>

Agent, Contact Center

Hilton

<div>Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. 
What will I be doing?
As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
Key Responsibilities<ul><li>
Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.</li><li>
Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back-of-house areas are maintained to the highest standards.</li><li>
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.</li><li>
Demonstrate a consistently high level of customer service and professionalism.</li><li>
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.</li><li>
Ensure compliance with hotel security, fire, and health and safety regulations.</li><li>
Follow brand standards and operational policies when handling front-of-house systems, equipment, and supplies.</li><li>
Assist other departments as needed to support overall hotel operations.</li></ul>
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

City Plaza General Maintenance And Real Estate Management

Job Title: Real Estate Sales AgentLocation: Abu DhabiDepartment: Sales &amp; LeasingReports To: Sales Manager / Sales DirectorJob Summary:We are seeking a motivated and results-driven Real Estate Sales Agent to join our team. The ideal candidate will be responsible for generating leads, assisting clients in buying, selling, and renting properties, and achieving assigned sales targets while delivering excellent customer service.Key Responsibilities:<ul><li>Generate new leads through networking, referrals.</li><li>Identify client needs and provide suitable property options</li><li>Conduct property viewings and presentations for clients</li><li>Negotiate prices, terms, and contracts between buyers and sellers</li><li>Maintain strong relationships with clients and investors</li><li>Stay updated with current market trends, pricing, and competitor activities</li><li>Prepare sales documentation and ensure compliance with legal procedures</li><li>Follow up with prospects to convert leads into successful deals</li><li>Achieve monthly and quarterly sales targets</li><li>Update CRM with client interactions and transaction details</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent.</li><li>Minimum 6 months of real estate sales experience in Abu Dhabi.</li><li>Strong communication and negotiation skills</li><li>Target-oriented and self-motivated personality</li><li>Knowledge of local property laws and market trends</li><li>Valid UAE driving license (preferred)</li></ul>Skills &amp; Competencies:<ul><li>Excellent sales and closing skills</li><li>Customer service mindset</li><li>Strong networking ability</li><li>Time management and organization</li><li>Professional presentation</li></ul>Benefits:<ul><li>Competitive salary + commission structure</li><li>Incentives and performance bonuses</li><li>Career growth opportunities</li></ul>Job Type: Full-time

Sale Agents ( Salary + Commission )

Delphi Consulting Middle East

<div>
 
 We are looking for a GenAI Architect to lead the enterprise-scale architecture of our Agentic AI platform. This role blends distributed systems, applied AI, and platform engineering to deliver secure, scalable, production-grade GenAI solutions.
 
 
 The ideal candidate is tool-agnostic and architecture-focused, with the ability to combine Microsoft&rsquo;s AI ecosystem with best-in-class open-source frameworks.
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 
 
 Agentic System Architecture
 
 
 <ul>
 <li>
 Architect and implement multi-agent systems using frameworks such as Semantic Kernel, Microsoft Agent Framework, LangGraph, CrewAI, or AutoGen
 </li>
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 Design hybrid orchestration combining agentic reasoning and deterministic workflows
 </li>
 <li>
 Implement agent-to-agent communication and Model Context Protocol for tool discovery and invocation
 </li>
 </ul>
 
 
 Retrieval, Reasoning, and Knowledge Systems
 
 
 <ul>
 <li>
 Build enterprise-grade RAG and Agentic-RAG pipelines using Azure AI Search or open-source vector platforms such as LlamaIndex, Haystack, Milvus, Weaviate, or Qdrant
 </li>
 <li>
 Enable multi-hop reasoning across structured and unstructured data
 </li>
 <li>
 Integrate with Microsoft Fabric, Dataverse, Cosmos DB, and enterprise data lakes
 </li>
 </ul>
 
 
 AI Governance, Safety, and Observability
 
 
 <ul>
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 Design governance layers for prompt filtering, PII protection, content moderation, and policy enforcement
 </li>
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 Implement observability for prompts, agent actions, cost, latency, and risk
 </li>
 <li>
 Use tools such as Microsoft Purview, AI Content Safety, Guardrails AI, NeMo Guardrails, Arize Phoenix, LangSmith, MLflow, or OpenTelemetry
 </li>
 </ul>
 
 
 LLMOps and Model Infrastructure
 
 
 <ul>
 <li>
 Own the full LLM lifecycle including prompt flows, routing, evaluation, versioning, and deployment
 </li>
 <li>
 Work with Azure OpenAI and open-source models such as Llama, Mistral, and Qwen
 </li>
 <li>
 Build CI/CD pipelines using GitHub Actions, Azure DevOps, MLflow, BentoML, or similar
 </li>
 <li>
 Design scalable inference on Kubernetes and cloud using vLLM, TGI, KubeRay, SkyPilot, or managed services
 </li>
 </ul>
 
 
 Backend and Integration
 
 
 <ul>
 <li>
 Build AI control planes in Python (FastAPI, asyncio, Pydantic) and/or C# (.NET)
 </li>
 <li>
 Implement tool-calling APIs, workflows, agent memory, and enterprise system integrations
 </li>
 </ul>
 
 Human-in-the-Loop Interfaces
 
 <ul>
 <li>
 Build real-time AI interfaces using React and TypeScript
 </li>
 <li>
 Enable streaming responses via WebSockets or Server-Sent Events
 </li>
 <li>
 Create dashboards for approval, override, and guidance of agent actions
 </li>
 <li>
 Integrate solutions into Microsoft Teams, web portals, developer tools, and VS Code AI Toolkit
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 
 
 
 
 
 Core Engineering
 
 
 <ul>
 <li>
 8+ years in backend, platform, or distributed systems
 </li>
 <li>
 Strong expertise in Python and/or C#
 </li>
 <li>
 Experience building APIs, microservices, and event-driven systems
 </li>
 </ul>
 
 
 GenAI and Agent Systems
 
 
 <ul>
 <li>
 3+ years building production-grade GenAI solutions
 </li>
 <li>
 Experience with agent frameworks, RAG, tool-calling, and agent memory
 </li>
 </ul>
 
 
 Data and Search
 
 
 <ul>
 <li>
 Experience with Azure AI Search or vector databases
 </li>
 <li>
 Strong understanding of embeddings, hybrid search, and retrieval pipelines
 </li>
 </ul>
 
 
 AI Safety and Observability
 
 
 <ul>
 <li>
 Experience implementing guardrails, policy engines, and LLM monitoring
 </li>
 <li>
 Tracing, evaluation, and telemetry for AI systems
 </li>
 </ul>
 
 
 LLMOps and Infrastructure
 
 
 <ul>
 <li>
 CI/CD for AI workloads
 </li>
 <li>
 Model experimentation and tracking
 </li>
 <li>
 Azure, Docker, Kubernetes, Terraform or Pulumi
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 At Delphi, we provide a supportive, growth-focused environment. You will receive competitive compensation, performance-based incentives, and comprehensive health benefits. We invest in your growth through company-sponsored certifications, training programs, and continuous learning opportunities.
 
 
 We promote an inclusive and flexible culture with remote work options, fully supported work-from-home setups, wellness programs, and a strong focus on mental well-being.
 
</div>

Gen AI Architect

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