sales associate

sales coordinator

account manager

call center agent

reservations agent

customer care agent

Kafu Facility Management

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluency in Arabic is mandatory.</li><li>Previous experience in a customer service or call center environment is preferred.</li><li>Excellent communication, interpersonal and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle high call/chat volumes.</li><li>Strong computer skills and proficiency in using CRM tools or call center software.</li><li>Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthExperience:<ul><li>Customer Service Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Agent (Arabic Speaking)

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written) &ndash; Essential</li><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

C2HR LLP

Key Responsibilities: <ul><li>Call back Process within 24 hours.</li><li>Coordinate with destination on customs paperwork's for held shipments.</li><li>Timely communication through Email / Fax / Telephone with relative department for problem resolution.</li><li>Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.</li><li>Check pending traces and other transactions within 16 hours.</li><li>Confirm delivery instructions with customer.</li><li>Maintaining Quality feedback on trace resolve the issue.</li><li>Follow up with customer as per standard.</li></ul>Knowledge:<ul><li>Courier and freight operations Knowledge/ background.</li><li>Disciplined, strong communication skills.</li><li>A customer first mindset.</li><li>Ability to handle a fast-paced logistics environment.</li></ul>Required Qualification &amp; Skills:<ul><li>Diploma is preferable</li><li>High School is acceptable.</li><li>Mandatory : MS Office, good communication skills.</li></ul>Experience:<ul><li>At least 3 years of relevant work</li><li>1-2 years preferably in logistics.</li></ul>Others:<ul><li>Working Hours / Shifts : 8 hrs/ day.</li><li>Day off : Friday only currently / applicable to change.</li><li>Age Limit : 25-35</li><li>With transferable visa Sponsorship.</li><li>Gender Preference : Female / Filip</li><li>Joining Date : Immediate Join in</li></ul>Job Type: Full-timePay: QAR6,000.00 - QAR7,000.00 per month

Customer Service Agent (Female)

SkipCash

We are looking for Customer Service Representative who will manage customer queries and complaints.She will provide product / Service information and resolve or escalate any emerging problems that our Customers or Merchants might face with accuracy and efficiency.JOB RESPONSIBILITIES / CHALLENGES &middot; Answering phone calls and emails, responding to customer questions and complaints through basic troubleshooting or setup processes.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times to ensure excellent service standards.&middot; Logging customer complaints, forwarding them to relevant team members and generate service request / ticket numbers&middot; Ensure timely resolution of customers / Merchant queries and complaints as per defined TATs in SOP.&middot; Knowing our product/service inside and outside in order to answer customers efficiently.&middot; Maintain a comprehensive complaint MIS and a dashboard to be circulated to higher management describing service ratio incorporating the nature of complaints, resolution percentage and other alike parameters for complete visibility.&middot; Assist Operations Manager in preparing End to End SOP of the function&middot; Maintain complete comprehensive MIS covering all the activities related to disputes and chargebacks.QUALIFICATIONS &amp; SKILLS:&middot; Bachelor&rsquo;s degree&middot; Experience: 2 years of relevant experience.&middot; Proven customer support experience or experience as a Client Service Representative&middot; Strong phone contact handling skills and active listening&middot;Arabic speaker and proficiency in English is required&middot; Familiarity with CRM systems and practices.&middot; Proficient in MS office (esp. in excel).&middot; Good interpersonal, communication and presentation skills.&middot; Ability to multi-task, prioritize, and manage time effectivelyJob Types: Full-time, PermanentPay: From QAR4,500.00 per month

Customer Service Agent (female & Arabic speaker)

Jaidah Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
 </li>
 <li>
 Ensure high first call resolution by resolving queries effectively.
 </li>
 <li>
 Follow structured complaint handling protocols to ensure a seamless resolution process.
 </li>
 <li>
 Collaborate with internal teams to enhance customer journeys and service efficiency.
 </li>
 <li>
 Maintain accurate CRM records in our system.
 </li>
 <li>
 Support quality assurance compliance and policies.
 </li>
 <li>
 Participate in quarterly training programs to develop CX skills and knowledge.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 1-3 years' experience in a customer service sales or contact center role.
 </li>
 <li>
 Previous experience in automotive, retail or hospitality industries is a plus.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
 </li>
 <li>
 Understanding of lead qualification and customer engagement techniques.
 </li>
 <li>
 Knowledge of service booking management and retention techniques.
 </li>
 <li>
 Familiarity with quality assurance standards and compliance protocols.
 </li>
 <li>
 Basic understanding of automotive industry processes.
 </li>
 <li>
 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
 </li>
 <li>
 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
 </li>
 <li>
 Strong negotiation and persuasion abilities to improve conversion rates.
 </li>
 <li>
 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
 </li>
 </ul>
</div>

CUSTOMER EXPERIENCE AGENT

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Spectrum Solution W.L L

We are hiring a Call Centre Agent to join our team. The ideal candidate should have prior experience in call centre operations and customer service, with excellent communication skills.Job Details:<ul><li>Position: Call Centre Agent (Hindi/English/Malayalam) Speaker</li><li>Salary: QAR 4,500 (fixed)</li><li>Work Schedule: Shift-based, with 2 days off per week</li><li>Location: Doha</li><li>Joining: Immediate</li></ul>Requirements:<ul><li>Fluent in English and Hindi</li><li>Previous call centre and customer service experience is mandatory</li><li>Must be under 35 years of age</li><li>Valid QID required</li></ul>If you meet the above criteria, please send your CV to [77708191].Job Type: Full-timePay: QAR4,500.00 per month

Call Centre Agent (Hindi/English)

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