customer service representative Jobs in Dubai

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Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

zcreatix

<div><div><div><h5 class="jobSectionHeader">Overview</h5> 
</div><div><h4 class="jobSectionHeader">Job Details</h4> 


Manage communication with customers through the company website and other online channels while delivering professional and timely support.

Present the company's products and services in a clear, friendly, and easy-to-understand manner to both new and existing customers.

Provide accurate information, guidance, and assistance to help customers make informed decisions and resolve service-related questions.

Respond to customer inquiries promptly and provide ongoing support to ensure a positive customer experience.

Receive, investigate, and resolve customer complaints while following up on open cases until they are successfully closed.

Maintain accurate customer records and prepare administrative documentation related to customer service activities.

Work closely with internal departments to ensure customer requests and issues are handled efficiently and within agreed timelines.

Monitor customer interactions and service activities to identify opportunities for improving customer satisfaction and service quality.

Follow company procedures and service standards while maintaining confidentiality of customer information.

Support customer retention by building positive relationships and delivering consistent, high-quality service.
<h4 class="jobSectionHeader">
Job Experience Requirements</h4> 


Previous experience in customer service, sales, call center, or a similar customer-facing role will be considered an advantage but is not required.

Good communication and presentation skills with the ability to interact confidently and professionally with customers.

Basic computer knowledge and experience using online platforms, digital systems, and common office applications.

Target-oriented mindset with the ability to achieve assigned performance and service goals.

Willingness to learn new skills, adapt to new processes, and continuously improve performance.

Good organizational and time management skills with the ability to handle multiple customer cases effectively.

Strong problem-solving skills with a customer-focused approach and attention to detail.

About Company: 
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Nature</h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Location</h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader">Job Level</h5>
</div><div>Sr. Position</div></div></div><div></div>

Telephone Agent

DreamGateway Immigration Services L.L.C

We're Hiring: Outreach Agent (Customer Service) | Dubai, UAEWe're Urgently looking for a motivated Outreach Agent to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.Location: Dubai, UAE Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)Key Responsibilities<ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul>Requirements<ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul>Work Location: In person

Call Center Executive

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer too &mdash; driving your performance and career growth, charting new paths, and improving the state of the world.
<h2 class="jobSectionHeader">The Role
</h2>The Distinguished/Principal Technical Architect is a pre-sales, customer-facing enterprise domain expert combining deep architecture credibility with a strong, forward-weighted command of Data &amp; AI &mdash; grounded in CRM and customer experience as the core discipline they extend. You'll be the trusted technical authority for our most strategic Middle East customers as they navigate cloud adoption, CRM-led transformation, and AI-driven customer engagement via Agentforce and Data Cloud.
 
This is not a legacy TA role. AI and data are the dominant focus going forward: agent architecture, data foundations, and how the two combine &mdash; on top of a CRM backbone &mdash; to reshape how customers engage their own customers. You'll still carry the full weight of classic TA responsibilities &mdash; trust with CIO/CTO/security stakeholders, architecture workshops, RFP support &mdash; but your differentiation and growth path center on AI/Data depth.
<h2 class="jobSectionHeader">Your Impact &mdash; Responsibilities
</h2><ul><li>Become the trusted technical advisor to CIO/CTO/Chief Data Officer/Architect-level stakeholders as they design their CRM, customer experience, and AI/data strategy on Salesforce.
</li><li>Lead architecture and technical discovery around Agentforce and Data Cloud in the context of the customer's CRM and customer experience landscape &mdash; agent design, orchestration, data models, governance, and integration into existing enterprise systems.
</li><li>Present Salesforce's platform capabilities &mdash; CRM and customer experience architecture, hosting, security, integration, and AI/agent infrastructure &mdash; with credibility at an executive technical level.
</li><li>Resolve which Salesforce and third-party technologies fit a customer's architecture, grounded in product knowledge, industry frameworks, and Salesforce Architecture methodologies.
</li><li>Conduct architecture workshops, enablement sessions, and technical due diligence &mdash; increasingly centered on AI/data maturity assessments and agent deployment roadmaps, always tied back to customer experience outcomes.
</li><li>Own Deal Support Requests (DSRs) end-to-end and support the sales team in RFPs and technical requirements documents.
</li><li>Share field intelligence &mdash; architecture trends, AI/data customer challenges, and competitive signals from the region &mdash; to sharpen the wider team's approach.
</li><li>Mentor and guide Solution Engineers and junior architects on CRM, customer experience, and AI/data architecture concepts.
</li><li>Contribute to internal IP: reference architectures, best practices, and educational content for AI/data and CRM engagements.
</li><li>Attain quarterly and annual objectives assigned by management.
</li></ul><h2 class="jobSectionHeader">Minimum Qualifications
</h2><ul><li>13+ years in software, systems, or enterprise architecture, with a demonstrated shift toward Data &amp; AI over recent engagements &mdash; CRM/customer experience background a strong plus, regardless of platform.
</li><li>Bachelor's degree in Computer Science or equivalent.
</li><li>Strong understanding of cloud architecture principles (SaaS, PaaS, multi-tenancy, multi-tiered infrastructure).
</li><li>Deep understanding of AI/ML concepts and agent platforms &mdash; how to configure and deploy agents, connect them to automation/flows/APIs.
</li><li>Working understanding of data architecture and governance fundamentals.
</li><li>Technical selling skills &mdash; able to translate CRM, Data, and AI architecture into business value for non-technical executives.
</li><li>Proven ability to earn trust with C-level stakeholders.
</li></ul><h2 class="jobSectionHeader">Preferred Qualifications
</h2><ul><li>Arabic fluency strongly preferred (native or near-native) &mdash; English fluency is non-negotiable, no exceptions.
</li><li>Strong experience with any major CRM/AI ecosystem (Salesforce, Microsoft, Oracle, or similar) &mdash; deep Salesforce-specific knowledge is a plus, not a requirement, for the right architecture-caliber candidate.
</li><li>Familiarity with major GenAI vendors (Anthropic, OpenAI, AWS, Google, Microsoft ... etc) and how agent platforms integrate with enterprise data.
</li><li>Understanding of data security, compliance, and privacy regulations relevant to the region.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Distinguished, Technical Architect

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

Yoho properties

Secondary Market Real Estate AgentJob Title: Secondary Market Real Estate AgentLocation: Dubai MallEmployment Type: Full-timeAbout the RoleWe are looking for experienced and motivated Secondary Market Real Estate Agents to join our growing team. If you have a strong understanding of the secondary property market, excellent negotiation skills, and a passion for closing deals, we'd love to hear from you.Salary &amp; Benefits<ul><li>Fixed salary: Up to AED 5,000 per month (On performance)</li><li>Attractive commission structure with unlimited earning potential</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Key Responsibilities<ul><li>Generate and manage leads for secondary market properties.</li><li>Build and maintain relationships with buyers and sellers.</li><li>Conduct property viewings and client meetings.</li><li>Negotiate offers and close successful transactions.</li><li>Stay updated on market trends and property values.</li><li>Maintain accurate client records.</li></ul>Requirements<ul><li>Minimum 1 year of experience in the UAE secondary real estate market.</li><li>Strong knowledge of the secondary property market.</li><li>Excellent communication and negotiation skills.</li><li>Target-driven with a passion for sales.</li><li>Ability to work independently and as part of a team.</li><li>UAE driving licence and own vehicle are an advantage.</li></ul>Apply NowIf you meet the above requirements and are ready to grow your real estate career, send your CV via WhatsApp to +971 58 571 9158. Only shortlisted candidates will be contacted.Work Location: In personPay: AED1,005.31 - AED16,056.59 per monthWork Location: In person

Secondary market agent- Retainer + Commission

Driven Properties

<div>The Junior Recruiter supports full-cycle hiring across key departments at Driven, assisting with candidate sourcing, screening, and coordination to help maintain strong talent pipelines as the company grows. The role is a great starting point for someone building a career in recruitment, with hands-on exposure to headhunting, salaried-role hiring, and real estate agent recruitment across Dubai and Abu Dhabi.
Responsibilities<ul><li>Support full-cycle recruitment for assigned departments or role types, working closely with senior recruiters</li><li>Assist with recruitment projects and hiring initiatives across departments</li><li>Source candidates through job boards, LinkedIn, direct outreach, and referrals, building early experience in headhunting and multi-channel sourcing</li><li>Help post and manage job advertisements across job boards, social media, and the careers page</li><li>Conduct initial screening calls and shortlist suitable candidates for senior review</li><li>Coordinate and schedule interviews between candidates and hiring managers</li><li>Support recruitment events, campaigns, and networking activities</li><li>Maintain accurate candidate records and keep the ATS/talent pipeline up to date</li></ul> 
Requirements<ul><li> 
0-2 years of recruitment, sales, or customer-facing experience</li><li>Genuine interest in building a career in recruitment and talent acquisition</li><li>Comfortable with high-volume outreach and cold contacting candidates</li><li>Organised and detail-oriented, able to manage multiple open roles at once</li><li>Familiarity with LinkedIn and ATS platforms is an advantage</li><li>Strong interpersonal skills and the confidence to engage candidates and stakeholders</li></ul> 
Benefits 
Competitive salary and commission
Opportunity to work with one of Dubai's leading real estate agencies
Professional growth and career development opportunities
Supportive and dynamic working environment</div>

Junior Recruiter

Explore 387+ Customer care agent in Dubai this August. Find roles across top companies and apply now to boost your career.