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RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Customer Service Agent Employment Type: Full Time Salary: 9K AED all-inclusive depending on experience and qualifications Benefits: Annual flight ticket for self and annual bonus Job Location: Dubai, UAE About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai. Job Description: • Coordinate customer orders, deliveries, and shipment schedules across departments. • Manage ERP data entry, shipping documentation, and order tracking. • Follow up with warehouse and purchasing teams on dispatches and ETAs. • Handle import/export procedures and maintain accurate logistics records.
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Requirements
<br><b>Qualifications:</b> • Open to Arabic speakers, only aged 37 and below • Bachelor’s degree in Management, Customer Service, or related field • At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry • Knowledge of ERP systems, import/export documentation, and shipping regulations. How to Apply: Send your CV in word format to: LOGISTICS1809 AT GMAIL DOT COM and use “Customer Service Agent” as email subject
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About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Customer Service Agent

Rishi Pipes & Tubes Pvt. Ltd.

<p><b>Position:</b> Customer Service Agent<br/><b>Location:</b> Dubai, UAE<br/><b>Salary:</b> AED 3,000 &ndash; 3,500 + Commission (up to AED 3,000 per month based on performance)</p><p><b>About the Company:</b><br/>A leading meal plan provider in the UAE offering customized healthy meal plans designed to meet diverse lifestyle and dietary goals. The company focuses on providing high-quality service, timely delivery, and exceptional customer satisfaction.</p><p><b>Job Description:</b><br/>We are looking for an enthusiastic <b>Customer Service Agent</b> to handle client interactions and ensure a smooth customer experience. The ideal candidate must have prior experience working in <b>meal plan companies</b> and possess strong communication and sales skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries through calls and WhatsApp.</li><li>Upsell and cross-sell meal plans and related services.</li><li>Coordinate with the operations and logistics teams regarding client orders and delivery updates.</li><li>Maintain accurate client records and ensure a high level of customer satisfaction.</li><li>Resolve customer issues efficiently and professionally.</li></ul><p><b>Requirements:</b></p><ul><li><b>Experience in a meal plan company is mandatory.</b></li><li>Strong communication and interpersonal skills.</li><li>Proven ability in upselling and cross-selling.</li><li>Excellent coordination and follow-up skills.</li><li>Proficient in handling customer communication channels.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Have you previously worked in a customer service role for a meal plan company?</li><li>Have you handled client inquiries related to meal subscriptions, delivery issues, or plan changes?</li><li>Are you experienced in using WhatsApp and phone calls to manage customer communication in a meal plan business?</li><li>Have you been responsible for coordinating with kitchen, operations, or delivery teams to resolve client concerns or requests?</li><li>Are you comfortable with a salary of AED 3,000&ndash;3,500 (depending upon experience) plus commissions?</li></ul>

KERZNER INTERNATIONAL LIMITED

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<p> <strong>About The Role</strong> </p>
<p>The call center Agent will be the liaison between our company and its current and potential customers.</p>
<p> <strong>Key Duties and Responsibilities  </strong> </p>
<p>    Manage large amounts of inbound and outbound calls in a timely manner<br>     Follow communication  scripts  when handling different topics<br>     Identify customers  needs, clarify information, research every issue and provide solutions and/or alternatives<br>     Seize opportunities to upsell products when they arise<br>     Build sustainable relationships and engage customers by taking the extra mile<br>     Keep records of all conversations in our call center database in a comprehensible way<br>     Frequently attend educational seminars to improve knowledge and performance level<br>     Meet personal/team qualitative and quantitative targets </p>
<p> <strong>Experience &amp; Educational Requirements</strong> </p>
<p>      High School Degree<br>     Previous experience in a customer support role<br>     Familiarity with systems and practices<br>     Strong phone and verbal communication skills, along with active listening<br>     Track record of over-achieving quota<br>     Customer focus and adaptability to different personality types<br>     Ability to multitask, set priorities and manage time effectively</p> <p> </p>
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Call Center Agent

BODY TIME INTERNATIONAL

<strong>Job Title:</strong> Health, Fitness and Beauty <span>Customer Service Agent</span> <p> <strong>Job Type:</strong> Full-time [6 Days a Week 8 hours daily]</p> <p> <strong>Location:</strong> BODY TIME, Business Bay, Office 1810, Dubai</p> <p> <strong>Salary:</strong> Competitive, based on experience [AED 3K to 6K]</p> <p> <strong>Job Summary: </strong>We are seeking a highly motivated and customer-focused Health, Fitness and Beauty Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, answering inquiries about our health, fitness and beauty products and services, and resolving customer complaints and issues.</p><div> <div> <div> <div> <strong>Responsibilities:</strong> <ul> <li>Answer inquiries from clients about our health, fitness and beauty products and services via phone, email, chat and social media channels</li> <li>Provide exceptional customer service to our clients, ensuring that all inquiries and issues are resolved in a timely and professional manner</li> <li>Process orders and bookings for our health, fitness and beauty services and products</li> <li>Work closely with our sales and marketing team to promote our products and services and generate new leads</li> <li>Manage client accounts and maintain accurate and up-to-date client records</li> <li>Provide ongoing support and guidance to clients throughout their health, fitness and beauty journey</li> <li>Stay up-to-date with the latest trends and developments in the health, fitness and beauty industry, and continuously improve your knowledge and skills</li> <li>Work collaboratively with other team members to ensure that our clients receive a seamless and exceptional customer experience</li> </ul> </div> </div> </div> <div> <div> <div> <strong>Requirements:</strong> <ul> <li>Minimum of 3 years  experience in customer service, preferably in the health, fitness or beauty industry</li> <li>Excellent communication and interpersonal skills, with the ability to build rapport with clients</li> <li>Ability to resolve customer complaints and issues in a timely and professional manner</li> <li>Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously</li> <li>High level of professionalism and attention to detail</li> <li>Knowledge of the health, fitness and/or beauty industry is a plus</li> <li>Proficient in using CRM systems and Microsoft Office applications</li> <li>Passion for health, fitness and beauty, and a commitment to ongoing learning and professional development</li></ul></div></div></div></div><div><div> <div></div></div></div>

Customer Service Representative

McCone Properties

<p><b>Key Responsibilities:</b></p>
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
<p><b>What We Offer:</b></p>
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
</p><p>As a <b>Cargo Customer Service Agent </b>you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
</p><p><b>In this role, you will:
</b></p><ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div><p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br>
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<h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Cargo Customer Service Agent

Al-Futtaim

<div><p><b>Job Requisition ID: </b>173030</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><div><br>
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Overview Of The Role:</b></div>
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The Customer Support Centre Agent plays a crucial role in ensuring a seamless customer journey by offering a hassle-free, consistent, inspiring, and rewarding customer experience with high quality for all non-face-to-face contacts. The role is central to building and retaining long-lasting relationships with new and existing customers, ensuring a positive shopping experience that builds trust in the brand before and after visits, directly contributing to commercial growth and reputation enhancement.</div><div><br>
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What You Will Do:</b></div>
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<li>Ensure that all cases are accurately raised in CRM for follow up and accurate data recording.</li>
<li>Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received.</li>
<li>Work towards achieving first call resolution by finding and offering a solution to the customer.</li>
<li>Communicate with all customers in a positive, friendly, and empathetic manner to provide a consistent customer meeting.</li>
<li>Monitor the transport management system and contact customers when there are delays or if they have requested a call back through the driver&rsquo;s tablet.</li>
<li>Arrange schedules and workloads to ensure correct coverage at all times, thereby improving service levels and customer experience.</li>
<li>Follow all guidelines and SOPs set out by the health and safety department to ensure a safe working environment.</li>
</ul><ul><li>Report any risks, hazards, and unusual activity to a senior or manager immediately.</li>
<li>Follow department guidelines and processes to ensure that the customer support centre operates at optimal efficiency.</li>
</ul><ul><li>Adhere to cost planning tools and budget constraints while maintaining service quality.</li>
</ul><ul><li>Follow the department business plans and action plans as agreed by the management team.</li>
<li>Use mystery shopping reports, ICSS, support centre KPIs, and customer feedback to refine action plans and improve service delivery.</li></ul><br>
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<b>Required Skills To Be Successful:</b></div>
<ul>
<li>Effective communication skills.</li>
<li>Strong interpersonal and time management skills.</li>
<li>Problem-solving ability.</li>
<li>Proficiency in using CRM systems and other relevant software.</li></ul><br>
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<b>What Qualifies You For The Role:</b></div>
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<li>High School diploma.</li>
<li>Proficiency in Arabic and English.</li>
<li>Similar experience in previous roles, ideally in a call center.</li>
<li>Familiarity with Genesys/CRM systems and a retail background.</li>
<li>Excel proficiency and general computer literacy.</li></ul><div></div><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
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<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
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<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Customer Support Centre Agent

Explore 5693+ Customer care agent in Dubai this November. Find roles across top companies and apply now to boost your career.

5693 customer care agent jobs IN Dubai

Customer Service Agent

Customer Service Agent

Call Center Agent

Customer Service Representative

Customer Service | Call Center Agent

Cargo Customer Service Agent

Customer Support Centre Agent