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customer service representative Jobs in Dubai

customer service representative

guest service agent

sales agent

customer service

customer care agent

Al Ghurair

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  Job Description
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 Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.
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  Strategic
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  RESPONSIBILITIES
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   Execute and support Customer Care Incharge/Manager in Implementation of strategies useful in improving customer relationship, dedication, and satisfaction.
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   Support in Implementation of customer service procedures, policies and standards for organization or department therby contributing in achieving SLA and KPI's.
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   Contribute in achieving customer satisfaction goals, programs and plans and support to meet them on steady basis.
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   Ensures that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.
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  Operational
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   Handling Incoming/Outgoing calls, greeting the caller and to provide information on registered request or complain or to register a new complain.
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   Registering complaints/Job requests in CAFM, ensuring recording details, prepares change of address records, and updates information, monitor client specific applications for new jobs/requests.
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   Refer registered request/Complain to concerned designated department/personnel to get it resolved, taking a feedback on the close out and updating in the system and also to update the status to customer if received enquiries on the status.
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   Checking helpdesk emails, Web/App Complaints request from customers, monitoring abandoned calls and calling back the customers.
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   Preparing Daily/Weekly/Monthly/yearly reports.
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   Login/Logout according to the shift timings.
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  People Management
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   To have an excellent relationship with the other department and team memebers to ensure deliver meets/exceeds Customer requirements.
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   Handling escalations and escalating when needed to the relevant department.
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  Product/Process Improvement
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   Carry out customer satisfaction survey as &amp; when requested and thereby contributing in identifying gaps for process and customers expectation improvements
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  Qualifications
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   Education &amp; Certifications:
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   PREFERRED : Bachelor degree in any discipline or High School Diploma.
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   MINIMUM :
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  Knowledge &amp; Skill
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   Knowledge of customer care processes and best practices.
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   Computer sskills/CAFM.
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   Communication and interpersonal skills, multilingual.
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   Good organizational and time management skill.
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  Experience
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   PREFERRED : Relevant Experience in UAE or Gulf preferred .
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   MINIMUM : 1 to 2 years, preferable experience in similar role.
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Customer Experience Agent

AL MUTAKAMELA VEHICLES TESTING AND REGISTRATION

<p><b>الوصف الوظيفي</b></p><p>نبحث عن موظفين ذوي خبرة وذكاء في مجال خدمة العملاء للانضمام إلى فريقنا. وفي هذا الدور، ستكون مسؤولاً عن تقديم أفضل جودة خدة لعملائنا.</p><p><b>المسؤوليات</b></p><p>التعاون الجماعي</p><ul><li>التواصل بشكل فعال وكفء مع جميع موظفي الشركة.</li><li>توصيل المعلومات ذات الصلة إلى جميع موظفي خدمة العملاء.</li><li>توصيل جميع القضايا التشغيلية والخدمية والشخصية إلى المشرف أو المدير المختص بالمركز.</li></ul><p>التفاعل مع العملاء</p><ul><li>تقديم معلومات ذات صلة ودقيقة وكافية للعملاء.</li><li>تقديم المساعدة الشخصية والطمأنينة عند الحاجة.</li><li>معالجة جميع طلبات العملاء وشكاواهم بدقة وكفاءة.</li><li>ضمان تقديم خدمة كريمة وسريعة وفعالة لجميع العملاء.</li><li>التفاعل باحترام مع العملاء من مختلف البلدان والثقافات.</li><li>ضمان حل مشكلات العملاء في الوقت المناسب وتقديم الدعم المهني.</li><li>القدرة على توصيل الميزات والخدمات الخاصة الفريدة لاحتياجات العميل.</li><li>تحقيق الحد الأدنى من وقت &quot;الانتظار&quot; ووقت &quot;الخدمة&quot; بهدف تقليل وقت الانتظار بشكل مستمر.</li><li>المسؤول عن الرد على الاستفسارات المتعلقة بالخدمات (الاختبار والتسجيل والتجديد وما إلى ذلك).</li></ul><p>تحليل المعلومات</p><ul><li>البحث عن المعلومات ذات الصلة عند محاولة فهم القضايا.</li><li>تحديد الأسباب المحتملة للمشاكل أو الاتجاهات في البيانات.</li><li>تحديث المعرفة وتوفير المعلومات المتعلقة بالشركة (التخصص والرسوم وما إلى ذلك).</li><li>النظر في مجموعة واسعة من البدائل أثناء اتخاذ القرارات التي تحمل الفائدة للشركة كأولوية رئيسية.</li><li>فهم واستخلاص استنتاجات منطقية وصحيحة بسرعة من مجموعة واسعة من البيانات المكتوبة والرقمية المتعلقة بالأعمال.</li></ul><p>الأداء</p><ul><li>الالتزام بمعايير المظهر واللباس للحفاظ على صورة الشركة.</li><li>ضمان تطبيق قواعد الشركة وتوفير التحكم في الحشود بكفاءة.</li><li>ضمان أن الخدمة المقدمة لعملائنا تلبي مؤشرات الأداء الرئيسية للوظيفة و RTA.</li><li>دعم وتقديم خدمة ممتازة من خلال إظهار موقف إيجابي وحماس تجاه الوظيفة والشركة للعملاء الداخليين في جميع أشكال رعاية العملاء.</li></ul><p><b>متطلبات ومهارات الوظيفة</b></p><ul><li>يفضل أن يكون المتقدم من الجنسية الإماراتية.</li><li>درجة البكالوريوس.</li><li>الاهتمام بالتفاصيل.</li><li>مهارات تواصل ممتازة.</li><li>طاقة إيجابية وحماس للعمل.</li><li>مهارات ممتازة في استخدام الكمبيوتر.</li><li>مستوى عالٍ من الكفاءة في اللغة الإنجليزية.</li></ul><p><b>Job Description</b></p><p>We are looking for experienced and intelligent customer care to join our team. In this role, you will be responsible for providing the best service's quality to our customers.</p><p><b>Responsibilities</b></p><p>Team Collaboration</p><ul><li>Communicating pertinent information to all customer care associates.</li><li>Communicating effectively and efficiently with all company associates.</li><li>Communicating all operational, service, and personal, issues to the appropriate center supervisor or manager.</li></ul><p>Customer Interact</p><ul><li>Offering personal help and reassurance when needed.</li><li>Providing relevant, accurate, and adequate information to the customers.</li><li>Processing all customer requests and complaints accurately and efficiently.</li><li>Interacting respectfully with customers from various countries and cultures.</li><li>Ensuring all customers are provided with gracious, quick, and efficient service.</li><li>Ensuring timely resolution of customer issues, and providing professional support.</li><li>Ability to communicate special features and services unique to the customer&rsquo;s needs.</li><li>Responsible to respond inquiries relating to the services (test, Registration, Renewal, etc.).</li><li>Achieving minimum 'Wait' time and 'Serve' time to aim for reducing the TAT continuously.</li></ul><p>Information Analysis</p><ul><li>Identifying possible reasons for problems or trends in data.</li><li>Seeking relevant information when trying to understand Issues.</li><li>Updating knowledge and providing information relating to the company (specialization, fees, etc.).</li><li>Considering a wide range of alternatives while making decisions bearing the benefit to the company as the main priority.</li><li>Quickly understands and draws logical and correct inferences from a wide range of business&not; related written and numerical data.</li></ul><p>Performance</p><ul><li>Adhering to grooming and dress code standards to uphold the company&rsquo;s image.</li><li>Ensuring the enforcement of company rules and efficiently providing crowd control.</li><li>Ensuring that the service delivered to our customers meets the role's and RTA Key Performance Indicators (&lsquo;KPIs&rsquo;).</li><li>Supporting and modeling excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to the internal customers in all forms of customer care.</li></ul><p><b>Job Requirements &amp; Skills</b></p><ul><li>UAE NATIONALITY PREFFERED.</li><li>Bachelor Degree.</li><li>High attention to detail.</li><li>Excellent Computer Skills.</li><li>Excellent communication skills.</li><li>High level of proficiency in English.</li><li>Positive Energy and eagerness to work.</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>Arabic (Required)</li><li>English</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Customer Care: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Customer Care

Furchild

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

Customer Service Associate

High Way Rent a Car

<p>This is a full-time on-site role for a Car Rental Sales Agent at Highway Rent A Car located in Dubai, United Arab Emirates. The role involves day-to-day tasks that include interacting with customers, providing excellent customer service, and sales, and ensuring customer satisfaction. The Rental Sales Agent will assist customers in choosing the appropriate rental solutions and taking care of the customer from A-Z from closing the deal, invoicing, collection, etc.</p><p><b>Qualifications</b></p><p>UAE Experience in Car Rental, Sales, and Customer Service and regulations.</p><p>Ability to provide excellent customer satisfaction</p><p>Strong communication skills in English</p><p>Ability to work well under pressure and in a fast-paced environment</p><p>Experience in working with customers from diverse backgrounds</p><p>Bachelor's degree or equivalent experience in a related field</p><p>Relevant skills and qualifications for this role would be proficiency in Microsoft Office, problem-solving, and multi-tasking.</p><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Car Rental Sales Agent: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>TAGALOG (Preferred)</li></ul>

Car Rental Sales Agent

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul><br/>

Customer Service Officer (ARABIC SPEAKER)

Presentail

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Alt Switch Marketing Management LLC

<p>We are seeking a dedicated and customer-focused <b>Customer Service Representative</b> to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in customer service or a similar role.</li><li><b>Proficiency in Microsoft Excel</b> (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,200.00 per month</p>

Explore 3452+ Customer care agent in Dubai this January. Find roles across top companies and apply now to boost your career.

3452 customer care agent jobs IN Dubai

Customer Experience Agent

Customer Care

Customer Service Associate

Car Rental Sales Agent

Customer Service Officer (ARABIC SPEAKER)

Customer Service Agent

Customer Service Associate