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FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Work Location: In person

Customer Service Representative

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

Al Riyady

An Aesthetic Clinic in Jumeirah 3 is looking for 2 Call Center Agent/Customer Service Representative.Candidate must have experience in Aesthetic/Dermatology clinic in UAE or home country.Only immediate joiner for nowSalary: 4000AED - 5000AED (Based on experience)6 days a weekComputer literatePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>From which country are you from?</li><li>What is your visa and notice period?</li><li>What is your expected salary?</li><li>Are you interested to work in Jumeirah 3 Dubai?</li><li>Do you have experience as a Call Center Agent/Customer Service in an Aesthetic or Dermatology clinic? If yes, which company?</li></ul>Work Location: In person

CALL CENTER AGENT/CUSTOMER SERVICE REPRESENTATIVE - AESTHETIC CLINIC IN JUMEIRAH 3

City Seasons Dubai Hotel

Role DescriptionThis is a full-time on-site role located in Dubai for a Reservations Agent. The Reservations Agent will be responsible for handling guest reservations, maintaining efficient communication via phone and email, providing excellent customer service to meet customer satisfaction, and supporting receptionist duties when required. The role also involves ensuring accurate record-keeping and contributing to the seamless operation of the reservations department.Qualifications<ul><li>Strong understanding of Phone Etiquette with experience in handling inbound and outbound calls professionally.</li><li>Proficiency in Reservations processes, including booking systems and availability management.</li><li>Exceptional Customer Service skills to ensure guest satisfaction and deliver a positive experience.</li><li>Excellent Communication skills to engage effectively with guests and team members.</li><li>Ability to perform Receptionist Duties such as efficiently managing guest inquiries and assisting with administrative tasks.</li><li>Proficiency in hotel management software and Microsoft Office is advantageous.</li><li>Fluency in English is required; additional language skills are a plus.</li><li>Previous experience in the hospitality sector or a similar role is preferred but not mandatory.</li><li>Ability to work flexible hours, adapt to a fast-paced environment, and maintain professionalism at all times.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Reservations Agent

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
As a Resource Planning Coordinator, you will provide comprehensive support to the Global Connect Resource Planning Officers and Resource Planning Manager by collating and analysing information in order to produce timely reports and recommendations on changes in customer interaction arrival patterns, volume forecasts discrepancies and staff occupancy levels. Actively manage the day-to-day real time operational requests from our Global Contact Centre customers and proactively provide solutions and recommendations to ensure that revenue and service quality levels are achieved.
In this role, you will:
<ul><li>Coordinate with Contact Centre Teams across the network in order to prepare reports to investigate specific business areas and trends. Investigate spurious service level results, report on reasons for the result and provide recommendations to avoid in the future.
</li><li>Highlight trends on manpower related items such as staff adherence to schedule, occupancy, attendance, sickness, late, absence, overtime, lieu time, leave, and provide these to local Contact Centre Managers so that any issues may be addressed in a timely manner.
</li><li>Independently gather and present accurate data on the number and type of leavers across the contact centre network and based on the results recommend to the Resource Planning Officers which upskill trainings need to take place and which language speakers need to be recruited.
</li><li>Create and maintain agent skill profile records. Regularly audit the agent skill records to validate they are correct, ensuring calls are routed to the right skilled agents. Make and record changes to the profiles when request notifications are received.
</li><li>Maintain and audit agent sales and other performance metric targets within the system to ensure that the global contact centre agents are being correctly scored and evaluated in their individual performance
</li><li>Effectively manage real-time operations by supporting our contact centre customers and the Resource Planning Officers by dealing with all mailbox queries, MS teams message requests and diligently ensuring that break management is taken care off across all of our Contact Centres.
</li><li>During schedule build periods proactively support the Resource Planning Officers as directed to ensure that they are supported and that published deadlines are met.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>4+ yrs resource planning experience preferably within a contact centre with experience working with Genesys Contact Centre software.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate and negotiate effectively at all levels.
</li><li>PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
</li><li>Advanced level Excel skills
</li><li>Advanced Power BI skills
</li><li>Genesys experience is essential
</li></ul></div>Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Resource Planning Coordinator

DREAM DESIGN REAL ESTATE BROKER

Real Estate Agent (Commission-Based)Location: Dubai, UAE Employment Type: Full-Time Compensation: Attractive Commission-Based StructureAbout the RoleWe are looking for ambitious, motivated, and customer-focused Real Estate Agents to join our growing team in Dubai. If you are passionate about sales, enjoy working in a fast-paced environment, and are driven by unlimited earning potential, we want to hear from you.As a Real Estate Agent, you will assist clients in buying, selling, and renting residential and commercial properties across Dubai, with a strong focus on delivering exceptional customer service and building long-term relationships.Requirements<ul><li>Fluent in English and at least one of the following languages:</li><li>Russian</li><li>Turkish</li><li>French</li><li>Italian</li><li>German</li><li>Previous experience in real estate, sales, or customer service is an advantage.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a target-driven mindset.</li><li>Ability to work independently and as part of a team.</li><li>Professional appearance and positive attitude.</li><li>Valid UAE driving license is an advantage but not mandatory.</li></ul>Key Responsibilities<ul><li>Generate new leads through networking, referrals, and prospecting.</li><li>Build and maintain strong relationships with buyers, sellers, landlords, and investors.</li><li>Conduct property viewings and present suitable properties based on clients' requirements.</li><li>Negotiate offers and assist clients throughout the sales or leasing process.</li><li>Stay updated on Dubai real estate market trends, projects, and pricing.</li><li>Manage client inquiries and maintain accurate records using the company's CRM system.</li><li>Achieve individual sales and leasing targets.</li><li>Provide exceptional after-sales and customer service.</li></ul>What We Offer<ul><li>Highly competitive commission structure with unlimited earning potential.</li><li>Fresh leads and marketing support.</li><li>Access to premium property portals and CRM system.</li><li>Ongoing training and professional development.</li><li>Supportive and collaborative work environment.</li><li>Career growth opportunities within a rapidly expanding real estate company.</li><li>Administrative and conveyancing support to help you focus on closing deals.</li></ul>Ideal CandidateWe are looking for energetic professionals who are confident communicators, passionate about real estate, and committed to delivering outstanding service. Whether you have experience in Dubai real estate or a strong background in sales, we welcome candidates who are eager to build a successful career in one of the world's most dynamic property markets.Languages Required (Mandatory):<ul><li>Russian</li><li>Turkish</li><li>French</li><li>Italian</li><li>German</li></ul>Applicants must be fluent in English and at least one of the above languages.Pay: AED1.00 per monthWork Location: In person

Real Estate Agent

Epic Homes Real Estate Brokers LLC

Company: Epic Homes Real Estate Location: Dubai, UAE Position: Receptionist / Real Estate Administrator Salary: AED 4,000 per monthAbout the RoleEpic Homes Real Estate is looking for an experienced Receptionist / Real Estate Administrator to join our growing team in Dubai. We are seeking a highly organized, detail-oriented, and proactive individual with previous experience in the Dubai real estate industry who understands the administrative processes, documentation, and CRM management required to support a successful real estate office.The ideal candidate will be responsible for managing the day-to-day administrative operations while ensuring all property listings, paperwork, and transactions are processed accurately and efficiently.Key Responsibilities<ul><li>Create, edit, and maintain high-quality property listings. on Property Finder, Bayut, and Dubizzle.</li><li>Coordinate with brokers to collect required documents for listings and transactions.</li><li>Register with developers and maintain developer portals.</li><li>Handle property registrations and all related documentation.</li><li>Prepare and process Form A, Form B, Form F, and A2A (Agent-to-Agent) agreements.</li><li>Register contracts and transactions through the Dubai Land Department (DLD) / Dubai REST / Trakheesi systems.</li><li>Assign incoming leads to agents through the CRM.</li><li>Update and maintain the company CRM with accurate client, property, and transaction information..</li><li>Answer incoming calls, greet clients, and provide professional front desk reception services.</li><li>Maintain organized digital and physical records of all transactions and documentation.</li><li>Provide administrative support to management and the sales team.</li></ul>Requirements<ul><li>Minimum 1 year of experience in Dubai Real Estate Administration.</li><li>Previous experience working in a real estate brokerage in Dubai is essential.</li><li>Strong knowledge of:</li><li>Property Finder</li><li>Bayut</li><li>Dubizzle</li><li>Dubai Land Department (DLD)</li><li>Dubai REST</li><li>Trakheesi</li><li>Developer registration portals</li><li>Experience handling listing creation and property marketing.</li><li>Strong knowledge of Dubai real estate transaction processes.</li><li>Experience using real estate CRM systems.</li><li>Excellent organizational and time-management skills.</li><li>Strong communication skills in English (additional languages are an advantage).</li><li>Proficient in Microsoft Office (Word, Excel, Outlook).</li><li>Ability to work under pressure while managing multiple tasks.</li><li>High attention to detail and accuracy.</li><li>Professional appearance and customer-focused attitude.</li></ul>What We Offer<ul><li>Salary: AED 4,000 per month</li><li>Professional and supportive working environment.</li><li>Opportunity to grow within a rapidly expanding real estate company.</li><li>Exposure to Dubai's dynamic real estate market.</li></ul>If you have the required Dubai real estate administrative experience and are passionate about working in a fast-paced environment, we would love to hear from you.Send your CV to: samantha@epichomesre.comShortlisted candidates will be contacted for the next stage of the hiring process.Pay: AED4,000.00 per monthApplication Question(s):<ul><li>Are you confrontable with a salary of 4,000 AED?</li></ul>Experience:<ul><li>Dubai Real Estate Administration: 1 year (Required)</li></ul>Work Location: In person

Receptionist / Real Estate Administrator

Explore 191+ Customer care agent in Dubai this August. Find roles across top companies and apply now to boost your career.