customer care agent

Anydrive

Customer Care Car Rental AgentAbout Us:Anydrive is a next-generation car rental company providing fully digital rentals with keyless access and door-to-door service. We are committed to delivering high-quality service, transparency, and an exceptional rental experience.Job Summary:We are seeking a motivated and customer-focused Customer Care Rental Agent to join our team. In this role, you will handle customer requests and communication throughout the rental journey, ensuring timely support, professional assistance, and excellent service delivery. The ideal candidate must have strong experience within the UAE car rental industry and a passion for customer care.Key Responsibilities:<ul><li>Handle all customer interactions via phone, WhatsApp, email, and other communication channels.</li><li>Ensure timely and effective handling of inquiries, complaints, rental support requests, extensions, tolls/fines, and insurance-related communication.</li><li>Manage customer escalations professionally while protecting company interests.</li><li>Support smooth coordination between customers and internal teams (operations, fleet, support).</li><li>Maintain accurate records of customer interactions and cases.</li><li>Ensure compliance with UAE regulations, rental policies, and company guidelines.</li><li>Contribute to continuous improvement of service processes and customer experience.</li><li>Prepare basic reports related to customer service performance and activities.</li></ul>Qualifications:<ul><li>Graduate / Secondary School or equivalent.</li><li>Minimum 2&ndash;3 years of experience as a Customer Care Specialist / Rental Agent in a UAE car rental company (mandatory).</li><li>Strong interpersonal, communication, and problem-solving skills.</li><li>Ability to handle pressure, multitask, and make sound decisions.</li><li>Customer-centric mindset with proactive approach and team-player attitude.</li><li>Excellent communication skills in English; Arabic and/or Russian is an advantage.</li><li>Flexible schedule &ndash; must be available for evenings, weekends, and on-call shifts if required.</li><li>Trustworthy, punctual, responsible, and detail-oriented.</li><li>Must be ready to join immediately.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Care Car Rental Agent

Rosmetic

FEMALE Call Center Agent &ndash; Rosmetic Medical CenterKey Responsibilities<ul><li>Handle inbound calls to book, confirm, and reschedule appointments</li><li>Answer patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Promote current services, packages, and limited-time offers in a professional manner</li><li>Accurately update the CRM system with patient information and follow-up actions</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call records</li></ul>Requirements<ul><li>Minimum 1 year of call center or customer service experience</li></ul>(Healthcare or medical aesthetics experience is a strong advantage)<ul><li>Excellent spoken English (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul>What We Offer<ul><li>Work in a premium medical aesthetics environment</li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

Al Ghurair

<div>
 
 Job Description
 
 
 
 Interact with Internal/External Customers to provide information for the queries raised, to register a Services request and to respond on the status of request or complained raised or registered.
 
 
 
 Strategic
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
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 Execute and support Customer Care Incharge/Manager in Implementation of strategies useful in improving customer relationship, dedication, and satisfaction.
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 Support in Implementation of customer service procedures, policies and standards for organization or department therby contributing in achieving SLA and KPI's.
 </li>
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 Contribute in achieving customer satisfaction goals, programs and plans and support to meet them on steady basis.
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 Ensures that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Handling Incoming/Outgoing calls, greeting the caller and to provide information on registered request or complain or to register a new complain.
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 Registering complaints/Job requests in CAFM, ensuring recording details, prepares change of address records, and updates information, monitor client specific applications for new jobs/requests.
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 Refer registered request/Complain to concerned designated department/personnel to get it resolved, taking a feedback on the close out and updating in the system and also to update the status to customer if received enquiries on the status.
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 Checking helpdesk emails, Web/App Complaints request from customers, monitoring abandoned calls and calling back the customers.
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 Preparing Daily/Weekly/Monthly/yearly reports.
 </li>
 <li>
 Login/Logout according to the shift timings.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
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 To have an excellent relationship with the other department and team memebers to ensure deliver meets/exceeds Customer requirements.
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 Handling escalations and escalating when needed to the relevant department.
 
 
 </li>
 </ul>
 
 Product/Process Improvement
 
 
 
 <ul>
 <li>
 Carry out customer satisfaction survey as &amp; when requested and thereby contributing in identifying gaps for process and customers expectation improvements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education &amp; Certifications:
 
 
 
 
 <ul>
 <li>
 PREFERRED : Bachelor degree in any discipline or High School Diploma.
 </li>
 <li>
 MINIMUM :
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skill
 
 
 
 <ul>
 <li>
 Knowledge of customer care processes and best practices.
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 <li>
 Computer sskills/CAFM.
 </li>
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 Communication and interpersonal skills, multilingual.
 </li>
 <li>
 Good organizational and time management skill.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 PREFERRED : Relevant Experience in UAE or Gulf preferred .
 </li>
 <li>
 MINIMUM : 1 to 2 years, preferable experience in similar role.
 </li>
 </ul>
</div>

Customer Experience Agent

High Way Rent a Car

This is a full-time on-site role for a Car Rental Sales Agent at Highway Rent A Car located in Dubai, United Arab Emirates. The role involves day-to-day tasks that include interacting with customers, providing excellent customer service, and sales, and ensuring customer satisfaction. The Rental Sales Agent will assist customers in choosing the appropriate rental solutions and taking care of the customer from A-Z from closing the deal, invoicing, collection, etc.QualificationsUAE Experience in Car Rental, Sales, and Customer Service and regulations.Ability to provide excellent customer satisfactionStrong communication skills in EnglishAbility to work well under pressure and in a fast-paced environmentExperience in working with customers from diverse backgroundsBachelor's degree or equivalent experience in a related fieldRelevant skills and qualifications for this role would be proficiency in Microsoft Office, problem-solving, and multi-tasking.Job Types: Full-time, PermanentExperience:<ul><li>Car Rental Sales Agent: 2 years (Preferred)</li></ul>Language:<ul><li>TAGALOG (Preferred)</li></ul>

Car Rental Sales Agent

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Junior Couture

Junior Couture Trading LLC is a leading e-commerce and retail company specializing in premium children&rsquo;s fashion and lifestyle products. We take pride in offering an exceptional customer experience through high-quality products, seamless online and offline service, and a commitment to excellence.Job Description:Junior Couture Trading LLC is looking for a Customer Service Representative to join our team. The ideal candidate is proactive, professional, and able to provide excellent support to customers across multiple channels.Responsibilities:<ul><li>Handle customer inquiries through calls, WhatsApp, and other social media platforms</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain accurate records in systems such as Odoo, Salesforce, or similar platforms</li><li>Ensure timely communication and follow-up with customers</li><li>Collaborate with other departments to resolve customer concerns</li><li>Work on a shifting schedule to ensure coverage</li></ul>Qualifications:<ul><li>Previous experience in customer service is a plus</li><li>Excellent verbal and written communication skills in English; Arabic is a plus.</li><li>Familiarity with Odoo, Salesforce, or similar systems</li><li>Strong communication skills (written and verbal)</li><li>Ability to multitask and work under pressure</li><li>Flexible with shifting schedules</li><li>Positive attitude and problem-solving mindset</li></ul>Job Type: Full-timePay: AED1.00 per month

Customer Service Representative

Explore 2711+ Customer care agent in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.