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call centre representative

customer care agent

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Trendyol Group

<div>
 <p>
  <strong>
   About the Team
  </strong>
 </p>
 <p>
  At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Customer Service Agent for Government Relations
  </strong>
  , you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in
  <strong>
   KSA
  </strong>
  to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Periodically reviewing local complaint management processes to identify pain points
  </li>
  <li>
   Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
  </li>
  <li>
   Contributing flow improvement projects in ticketing systems
  </li>
  <li>
   Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
  </li>
  <li>
   Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Expected Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.
  </li>
  <li>
   In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law
  </li>
  <li>
   Strong Arabic language written and verbal communication skills
  </li>
  <li>
   Ability to work in a fast-paced and ever-changing environment
  </li>
  <li>
   Analytical thinking and problem-solving abilities, team work
  </li>
  <li>
   Capable of multitasking, ability to manage stress and strict deadlines
  </li>
  <li>
   Excellent research and follow-up abilities
  </li>
  <li>
   Solid skills using MS office tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  <strong>
   - Personalised training allowance and learning opportunities:
  </strong>
  Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 </p>
 <p>
  <strong>
   - Responsibility from day one:
  </strong>
  Take full ownership from the start in a culture where every voice is heard and valued.
 </p>
 <p>
  <strong>
   - A diverse, international team:
  </strong>
  Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 </p>
 <p>
  <strong>
   - Opportunities to grow with the best:
  </strong>
  Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 </p>
 <p>
  <strong>
   - Meaningful connections beyond tasks:
  </strong>
  Be part of team rituals, events, and social activities that help us stay connected and inspired.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Take the Next Step
  </strong>
 </p>
 <p>
  If this role excites you, apply today, we look forward to taking the next step with you.
 </p>
 <p>
  Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 </p>
</div>


Customer Service Agents for Government Relations (Saudi Nationals Only)

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Government Relations</b>, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in <b>KSA</b> to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Periodically reviewing local complaint management processes to identify pain points</li><li>
Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required</li><li>
Contributing flow improvement projects in ticketing systems</li><li>
Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need</li><li>
Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.</li><li>
In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law</li><li>
Strong Arabic language written and verbal communication skills</li><li>
Ability to work in a fast-paced and ever-changing environment</li><li>
Analytical thinking and problem-solving abilities, team work</li><li>
Capable of multitasking, ability to manage stress and strict deadlines</li><li>
Excellent research and follow-up abilities</li><li>
Solid skills using MS office tools</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Al-Hassan Ghazi Ibrahim Shaker Company

<div>
 <p>
  <strong>
   Company Overview:
  </strong>
 </p>
 <p>
  Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose:
  </strong>
 </p>
 <p>
  Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Efficiently handle high volumes of incoming and outgoing calls promptly.
  </li>
  <li>
   Provide product or service details, troubleshooting support, and solutions to address customer requirements.
  </li>
  <li>
   Address and resolve customer issues, complaints, and requests promptly and effectively.
  </li>
  <li>
   Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
  </li>
  <li>
   Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
  </li>
  <li>
   Communicate effectively and professionally with customers to build rapport and trust.
  </li>
  <li>
   Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
  </li>
  <li>
   Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
  </li>
  <li>
   Aim to surpass customer expectations and ensure a positive experience at every interaction.
  </li>
  <li>
   Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
  </li>
  <li>
   Follow communication &ldquo;scripts&rdquo; when handling different topics.
  </li>
  <li>
   Achieve personal and team goals, both qualitative and quantitative.
  </li>
  <li>
   Validating and resolving customer complaints, ensuring closure both with customers and in our systems.
  </li>
  <li>
   Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
  :
 </p>
 <ul>
  <li>
   High school diploma or equivalent.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Effective problem-solving and negotiation abilities.
  </li>
  <li>
   Excellent organizational and time management skills.
  </li>
  <li>
   Empathy towards customers' emotions and perspectives.
  </li>
  <li>
   Basic computer proficiency with word processing, email, and social media.
  </li>
  <li>
   Ability to work well under pressure and manage multiple priorities efficiently.
  </li>
  <li>
   Adhering to schedules and deadlines.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative

JD.COM

<div>
 <p>
  About the job
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Handling customer complaints and troubleshooting issues with products or services
  </li>
  <li>
   Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
  </li>
  <li>
   Accessing databases to retrieve account information for customers
  </li>
  <li>
   Letting customers know about additional products or services that might benefit them
  </li>
  <li>
   Escalating queries and concerns when necessary
  </li>
  <li>
   Updating customer records following each contact
  </li>
  <li>
   Staying up to date on the latest products and services an organization provides
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Skills Required :-
   </em>
  </strong>
 </p>
 <p>
  1. Proficiency in English;
 </p>
 <p>
  2. Customer service experience;
 </p>
 <p>
  3. Experience in warehousing or logistics preferred;
 </p>
 <p>
 </p>
</div>


Customer Service Specialist

Lucidya | لوسيديا

<div>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Lucidya is creating a new
 <strong>
  AI Agents Business Unit
 </strong>
 . The General Manager will be responsible for leading this BU with full
 <strong>
  P&amp;L ownership
 </strong>
 , reporting directly to the CEO. This role is multi-disciplinary: overseeing
 <strong>
  product, engineering, solutions consulting, delivery, and go-to-market
 </strong>
 .
 <br/>
 <br/>
 The General Manager is expected to turn AI Agents into a
 <strong>
  major revenue stream for Lucidya
 </strong>
 , starting with design partners and moving to scaled productization.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategy &amp; P&amp;L: Define and execute the strategy of deploying the AI Agent business to achieve the profit margins while managing the costs efficiently while fully owning the P&amp;L of the business unit
  </li>
  <li>
   Product &amp; Engineering: Define roadmap, ensure quality of agent platform, coordinate closely with engineering and manage dependencies and collaboration between the 2 teams
  </li>
  <li>
   Market Engagement: Lead discussions with early customers/design partners, build success stories, define use cases
  </li>
  <li>
   Delivery &amp; Support: Oversee implementation of AI agents for customers; ensure time-to-value and service quality to position Lucidya as a market leader in the AI Agents business
  </li>
  <li>
   Go-to-Market: Work with sales, business development &amp; marketing to package, price, and promote AI Agent offerings; build pipeline
  </li>
  <li>
   Team Leadership: Manage a small multi-disciplinary team across functions; hire and develop talent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Proven leadership experience (10+ years) in technology, SaaS, or enterprise software
  </li>
  <li>
   Commercial mindset: understands revenue, costs, margins; can make trade-offs
  </li>
  <li>
   Strong communication: can present to boards, customers, and internal teams)
  </li>
  <li>
   Customer-facing credibility: able to discuss AI capabilities and limitations with C-level clients
  </li>
  <li>
   Operational discipline: sets goals, reviews performance, ensures follow-through
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Nice-to-Haves
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Ex-founder
  </li>
  <li>
   Experience in AI/automation/digital transformation projects
  </li>
  <li>
   Background in Customer Experience (CX), Telecom, Banking, or Government sectors
  </li>
  <li>
   Prior role as GM / Business Unit Head / Country Manager / VP in a SaaS or tech company
  </li>
  <li>
   Knowledge of data privacy regulations in KSA (PDPL) and enterprise procurement
  </li>
  <li>
   Connections with regional enterprises, government entities, and system integrators
  </li>
  <li>
   Track record in Saudi/GCC markets, ideally with experience selling to enterprises or government
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to build and lead a new business line in one of the fastest-growing AI markets
  </li>
  <li>
   Direct reporting to CEO, with full ownership and autonomy
  </li>
  <li>
   Be part of Lucidya's journey toward IPO driving the next wave of growth
  </li>
 </ul>
</div>


General Manager, AI Agents

Lucidya

<div><h3 class="jobSectionHeader"><b>Role Summary</b></h3><p>
Lucidya is creating a new <b>AI Agents Business Unit</b>. The General Manager will be responsible for leading this BU with full <b>P&amp;L ownership</b>, reporting directly to the CEO. This role is multi-disciplinary: overseeing <b>product, engineering, solutions consulting, delivery, and go-to-market</b>.</p><p>
The General Manager is expected to turn AI Agents into a <b>major revenue stream for Lucidya</b>, starting with design partners and moving to scaled productization.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li><b>Strategy &amp; P&amp;L</b>: Define and execute the strategy of deploying the AI Agent business to achieve the profit margins while managing the costs efficiently while fully owning the P&amp;L of the business unit.</li>
<li><b>Product &amp; Engineering</b>: Define roadmap, ensure quality of agent platform, coordinate closely with engineering and manage dependencies and collaboration between the 2 teams.</li>
<li><b>Market Engagement</b>: Lead discussions with early customers/design partners, build success stories, define use cases.</li>
<li><b>Delivery &amp; Support</b>: Oversee implementation of AI agents for customers; ensure time-to-value and service quality to position Lucidya as a market leader in the AI Agents business.</li>
<li><b>Go-to-Market</b>: Work with sales, business development &amp; marketing to package, price, and promote AI Agent offerings; build pipeline.</li>
<li><b>Team Leadership</b>: Manage a small multi-disciplinary team across functions; hire and develop talent.</li>
</ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul>
<li><b>Proven leadership experience</b> (10+ years) in technology, SaaS, or enterprise software.</li>
<li><b>Commercial mindset</b>: understands revenue, costs, margins; can make trade-offs.</li>
<li><b>Strong communication:</b> can present to boards, customers, and internal teams).</li>
<li><b>Customer-facing credibility</b>: able to discuss AI capabilities and limitations with C-level clients.</li>
<li><b>Operational discipline</b>: sets goals, reviews performance, ensures follow-through.</li>
</ul><h3 class="jobSectionHeader"><b>Nice-to-Haves</b></h3><ul>
<li>Ex-founder</li>
<li>Experience in <b>AI/automation/digital transformation</b> projects.</li>
<li>Background in <b>Customer Experience (CX), Telecom, Banking, or Government</b> sectors.</li>
<li>Prior role as <b>GM / Business Unit Head / Country Manager / VP</b> in a SaaS or tech company.</li>
<li>Knowledge of <b>data privacy regulations in KSA (PDPL)</b> and enterprise procurement.</li>
<li>Connections with regional enterprises, government entities, and system integrators.</li>
<li><b>Track record in Saudi/GCC markets</b>, ideally with experience selling to enterprises or government.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Opportunity to <b>build and lead a new business line</b> in one of the fastest-growing AI markets.</li>
<li>Direct reporting to CEO, with full <b>ownership and autonomy</b>.</li>
<li>Be part of Lucidya&rsquo;s journey toward <b>IPO</b> driving the next wave of growth.</li></ul></div>

Explore 1012+ Customer care agent in Riyadh this September. Find roles across top companies and apply now to boost your career.

1012 customer care agent jobs IN Riyadh

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Customer Service Agents for Government Relations (Saudi Nationals Only)

Customer Service Agents for Government Relations (Saudi Nationals Only)

Customer Service Representative

Customer Service Specialist

General Manager, AI Agents

General Manager, AI Agents