customer experience senior specialist Jobs in Riyadh

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customer care officer

Lendo

<div>As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets. 
Key Responsibilities:<ul><li>
Handle incoming and outgoing customer calls to provide support and assistance.
</li><li>Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
</li><li>Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
</li><li>Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
</li><li>Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
</li><li>Escalate complex or critical issues to the relevant teams or supervisors when required.
</li><li>Maintain accurate records of all customer interactions in the system.
</li><li>Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.</li></ul> 
Qualifications:<ul><li>
Minimum 2 years of experience in Customer Service or Call Center operations.</li><li>
Strong understanding of customer care techniques and strategies</li><li>
Outstanding communication and interpersonal skills</li><li>
Proficiency in relevant computer applications</li><li>
Experience in SAMA and related SLA and KPI</li><li>
BSc degree and English language is a must</li></ul></div>

Customer Care Officer

Lendo | ليندو

<div>
 
 As we continue to grow at Lendo, we&rsquo;re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Handle incoming and outgoing customer calls to provide support and assistance.
 </li>
 <li>
 Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
 </li>
 <li>
 Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
 </li>
 <li>
 Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
 </li>
 <li>
 Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
 </li>
 <li>
 Escalate complex or critical issues to the relevant teams or supervisors when required.
 </li>
 <li>
 Maintain accurate records of all customer interactions in the system.
 </li>
 <li>
 Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Service or Call Center operations.
 </li>
 <li>
 Strong understanding of customer care techniques and strategies
 </li>
 <li>
 Outstanding communication and interpersonal skills
 </li>
 <li>
 Proficiency in relevant computer applications
 </li>
 <li>
 Experience in SAMA and related SLA and KPI
 </li>
 <li>
 BSc degree and English language is a must
 </li>
 </ul>
</div>

Valkyrie People Consulting

<div>
 
 
 Job Description: Chief Executive Officer (CEO) - Consumer Durables
 
 
 
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Industry:
 
 Consumer Durables
 
 
 
 
 
 
 Position Type:
 
 Full-time
 
 
 
 
 
 
 Company Overview:
 
 
 
 A leading consumer durables company based in Riyadh, Saudi Arabia, specializing in delivering high-quality products that cater to a wide range of customer needs. With a strong market presence and a commitment to innovation, the company is poised for significant growth in the region.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The Chief Executive Officer (CEO) will be responsible for providing strategic leadership and direction to the organization. This role involves driving the overall business strategy, managing operations, and ensuring the company's growth and profitability in the highly competitive consumer durables market. The CEO will collaborate closely with the executive team to establish long-term goals, strategies, and policies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 
 Strategic Leadership:
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and implement the company&rsquo;s vision, mission, and long-term strategies.
 </li>
 <li>
 Lead the organization in identifying new business opportunities and market expansion.
 </li>
 <li>
 Oversee the development and execution of strategic initiatives that align with the company&rsquo;s goals.
 </li>
 </ul>
 <ol>
 <li>
 
 Operational Management:
 
 </li>
 </ol>
 <ul>
 <li>
 Ensure efficient and effective day-to-day operations across all departments.
 </li>
 <li>
 Optimize supply chain and manufacturing processes to improve product quality and cost-effectiveness.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance productivity and operational efficiency.
 </li>
 </ul>
 <ol>
 <li>
 
 Financial Performance:
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and manage the company&rsquo;s budget, ensuring alignment with strategic objectives.
 </li>
 <li>
 Monitor financial performance, including revenue growth, profitability, and cost management.
 </li>
 <li>
 Provide accurate and timely financial reports to the board of directors and stakeholders.
 </li>
 </ul>
 <ol>
 <li>
 
 Market Development:
 
 </li>
 </ol>
 <ul>
 <li>
 Lead market analysis to identify trends, opportunities, and potential risks.
 </li>
 <li>
 Develop and implement marketing and sales strategies to strengthen the company&rsquo;s market position.
 </li>
 <li>
 Build and maintain relationships with key customers, suppliers, and partners.
 </li>
 </ul>
 <ol>
 <li>
 
 Leadership and Team Development:
 
 </li>
 </ol>
 <ul>
 <li>
 Foster a culture of innovation, collaboration, and high performance.
 </li>
 <li>
 Provide leadership, mentorship, and guidance to the executive team and employees.
 </li>
 <li>
 Ensure that the organization attracts, retains, and develops top talent.
 </li>
 </ul>
 <ol>
 <li>
 
 Compliance and Governance:
 
 </li>
 </ol>
 <ul>
 <li>
 Ensure compliance with local regulations and international standards.
 </li>
 <li>
 Maintain strong corporate governance practices.
 </li>
 <li>
 Manage risks effectively to safeguard the company&rsquo;s assets and reputation.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Master&rsquo;s degree in Business Administration, Management, or a related field.
 </li>
 <li>
 
 Experience:
 
 Minimum of 15 years of experience in senior leadership roles, preferably in the consumer durables or related industries.
 </li>
 <li>
 
 Proven track record
 
 in driving business growth, operational excellence, and financial performance.
 </li>
 <li>
 
 Strong understanding
 
 of the Saudi Arabian market and the broader GCC region.
 </li>
 <li>
 
 Leadership skills:
 
 Ability to inspire, lead, and manage a diverse team.
 </li>
 <li>
 
 Strategic thinker
 
 with strong problem-solving and decision-making skills.
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 </ul>
</div>

Chief Executive Officer

Rentokil Initial

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul> 
Benefits<ul><li> 
Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Operations Officer

Teef Najd Group | مجموعة طيف نجد

<div>
 
 
 Job Title:
 
 
 
 Logistics Officer
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The Logistics Officer is responsible for coordinating and managing the movement, storage, and distribution of materials, equipment, and goods required for Teef Najd Group&rsquo;s operations and projects. The role ensures that all logistics activities are executed efficiently, cost-effectively, and in compliance with company policies, safety standards, and regulatory requirements.
 
 
 
 
 
 The Logistics Officer will work closely with suppliers, transporters, customs agents, and internal departments to ensure the timely and accurate delivery of materials and equipment while maintaining organized documentation and smooth workflow across all logistics functions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Plan, coordinate, and monitor the receipt, storage, and dispatch of materials and equipment.
 </li>
 <li>
 Arrange and follow up on local and international shipments, ensuring timely delivery to designated locations.
 </li>
 <li>
 Prepare and maintain accurate shipping, delivery, and customs documentation.
 </li>
 <li>
 Track and report the movement and status of materials and goods in transit.
 </li>
 <li>
 Coordinate with procurement, warehouse, and project teams to align logistics activities with project schedules and requirements.
 </li>
 <li>
 Liaise with freight forwarders, transport companies, and customs brokers to ensure smooth clearance and delivery processes.
 </li>
 <li>
 Monitor transportation costs, optimize routes, and ensure cost-effective logistics operations.
 </li>
 <li>
 Maintain up-to-date records of all logistics transactions and documentation.
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations during transport and handling.
 </li>
 <li>
 Resolve any logistics-related issues such as delays, damages, or discrepancies.
 </li>
 <li>
 Support the development and implementation of logistics procedures and performance tracking systems.
 </li>
 <li>
 Prepare regular reports on logistics performance, delivery schedules, and cost analysis for management review.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in logistics or supply chain operations, preferably in the construction, contracting, or manufacturing industry.
 </li>
 <li>
 Strong understanding of transportation, shipping, and inventory management processes.
 </li>
 <li>
 Experience in handling import/export documentation and customs clearance.
 </li>
 <li>
 Proficiency in MS Office and familiarity with ERP or logistics management systems.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Fluency in English (Arabic is an advantage).
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 
 
 Riyadh, Kingdom of Saudi Arabia
 
</div>

Logistics Officer

AMAD Hospital

<div>
 
 
 Cyber Security Officer &ndash; Healthcare (Hospital)
 
 
 
 
 
 
 We are seeking a
 
 Cyber Security Officer
 
 with
 
 healthcare domain experience
 
 to join our hospital IT team. The ideal candidate will be responsible for protecting hospital systems, medical devices, and patient data, while supporting our ongoing cybersecurity and digital transformation initiatives.
 
 
 This role requires hands-on experience with
 
 enterprise security tools
 
 , incident response, vulnerability management, and healthcare compliance.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and respond to cybersecurity incidents and alerts
 </li>
 <li>
 Manage vulnerability scanning and remediation (Rapid7 IVM)
 </li>
 <li>
 Monitor SIEM, IDS/IPS, and endpoint security solutions
 </li>
 <li>
 Secure hospital systems including EMR, PACS, LIS, RIS, and HIS
 </li>
 <li>
 Ensure compliance with applicable healthcare cybersecurity and privacy regulations, and enforce measures to protect patient data confidentiality, integrity, and availability.
 </li>
 <li>
 Manage email security and phishing protection (Mimecast)
 </li>
 <li>
 Conduct security risk assessments and audits
 </li>
 <li>
 Work with IT, clinical teams, and vendors on security improvements
 </li>
 <li>
 Conduct security awareness and phishing training
 </li>
 </ul>
 
 
 Required Technical Skills
 
 
 <ul>
 <li>
 Rapid7 IDR (SIEM)
 </li>
 <li>
 Rapid7 IVM (Vulnerability Management)
 </li>
 <li>
 Microsoft 365 Defender
 </li>
 <li>
 Microsoft Defender for Endpoint
 </li>
 <li>
 Microsoft Intune
 </li>
 <li>
 IDS / IPS
 </li>
 <li>
 Mimecast Email Security Gateway
 </li>
 <li>
 Active Directory &amp; Azure / Entra ID Security
 </li>
 <li>
 Incident Response &amp; Threat Monitoring
 </li>
 </ul>
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Cyber Security, IT, Computer Science, or related field
 </li>
 <li>
 3&ndash;5 years of cybersecurity experience
 </li>
 <li>
 Healthcare / hospital experience preferred
 </li>
 <li>
 Experience with SIEM and vulnerability management tools
 </li>
 <li>
 Experience with Microsoft Security Stack
 </li>
 </ul>
 
 
 Required Certifications (At least 2)
 
 
 <ul>
 <li>
 CompTIA Security+
 </li>
 <li>
 CEH (Certified Ethical Hacker)
 </li>
 <li>
 Microsoft SC-200
 </li>
 <li>
 Microsoft SC-300 / SC-100 (Preferred)
 </li>
 <li>
 Certified SOC Analyst (CSA)
 </li>
 <li>
 ISO 27001 Foundation / Implementer
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Hospital IT Environment
 </li>
 <li>
 EMR / EHR Systems
 </li>
 <li>
 PACS / RIS / LIS / HIS
 </li>
 <li>
 Medical Device Security
 </li>
 <li>
 Healthcare Cybersecurity Compliance
 </li>
 </ul>
</div>

Cyber Security Officer

Fletcher Piccolo Associates (FPA)

<div>
 
 NOW HIRING &ndash;Design Director
 
 
 
 
 
 Our client is a Real Estate Development company based in Riyadh, currently delivering an iconic mixed-use development.
 
 
 
 
 
 
 The Role
 
 
 
 The Design Director will lead the end-to-end design delivery of residential and mixed-use projects, ensuring design excellence, technical rigor, and alignment with project objectives. The role reports directly to the Chief Development Officer and works cross-functionally to deliver high-quality, market-leading developments.
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 20 years of experience, with strong knowledge of the Saudi market.
 </li>
 <li>
 Current experience with a Tier 1 developer, ideally in Saudi.
 </li>
 <li>
 Strong portfolio of residential, mixed-use, or large-scale developments.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Architecture or Engineering
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee the full design lifecycle from concept to IFC, maintaining design intent while ensuring technical coordination across architecture, structure, MEP, fa&ccedil;ade, and landscape disciplines.
 </li>
 <li>
 Ensure full compliance with the Saudi Building Code, including fire life safety, accessibility, and building systems integration.
 </li>
 <li>
 Direct mixed-use planning strategies within buildings, ensuring proper segregation of uses (residential vs. retail), with separate access, circulation, servicing, and parking solutions.
 </li>
 <li>
 Lead design quality control by reviewing drawings, specifications, and material selections to ensure consistency, buildability, and alignment with brand positioning.
 </li>
 <li>
 Balance design excellence with financial performance by driving value engineering, cost optimization, and efficient unit planning (NSA/GFA, unit mix, core efficiency).
 </li>
 <li>
 Lead cross-functional collaboration with construction, sales, and marketing teams to ensure the design meets commercial objectives and customer expectations.
 </li>
 <li>
 Oversee construction-stage technical processes, including shop drawing reviews, RFIs, mock-ups, and site inspections to ensure alignment with IFC documentation.
 </li>
 <li>
 Build and manage high-performing design teams and consultants, setting clear standards, workflows, and accountability across complex mixed-use developments.
 </li>
 </ul>
</div>

Design Director

Explore 544+ Customer care officer in Riyadh this April. Find roles across top companies and apply now to boost your career.

544 customer care officer jobs In Riyadh

Customer Care Officer

Customer Care Officer

Chief Executive Officer

Operations Officer

Logistics Officer

Cyber Security Officer

Design Director