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ABANA Enterprises Group Co.

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties/Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field</li> </ul> Experience <ul> <li>0-2 years of working experience in related field</li> </ul> Skills And Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications</li> <li>Ability to work in a fast-paced environment and manage multiple tasks</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?fE5KftOqHhTD%2bfiO8GHTMah108%2fexu3Zm" width="0" height="0" />

Customer Care Officer

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Novasat

<div>
 
 
 Job Title:
 
 Sales Officer &ndash; B2B &amp; EBU (Enterprise)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Location:
 
 Riyadh / Dammam
 
 
 
 Job Summary:
 
 
 
 We are seeking a motivated
 
 Sales Officer
 
 to drive growth by acquiring, managing, and developing B2B and enterprise clients. This role focuses on promoting our telecom and ICT products, building strong client relationships, and achieving sales targets through strategic account management.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Identify and target new B2B and enterprise clients to expand our customer base.
 </li>
 <li>
 Conduct market research to uncover new opportunities and understand industry trends.
 </li>
 <li>
 Develop and present tailored proposals and quotations to prospective clients.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets.
 </li>
 <li>
 Promote and sell telecom, ICT, connectivity plans, and related services to enterprise clients.
 </li>
 <li>
 Negotiate and close sales deals ensuring profitability and customer satisfaction.
 </li>
 <li>
 Maintain strong, long-term relationships with existing corporate clients.
 </li>
 <li>
 Provide ongoing support and promptly address client inquiries and issues.
 </li>
 <li>
 Conduct account reviews to identify upselling and cross-selling opportunities.
 </li>
 <li>
 Collaborate closely with the internal sales team and other departments.
 </li>
 <li>
 Prepare and submit sales reports, forecasts, and activity logs regularly.
 </li>
 <li>
 Maintain an accurate customer database and sales pipeline using CRM/ERP tools.
 </li>
 <li>
 Monitor competitor activities and provide market intelligence to management.
 </li>
 </ol>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in B2B sales, preferably in telecom, ICT, or enterprise services.
 </li>
 <li>
 Proven track record of consistently meeting or exceeding sales targets.
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Excellent customer relationship and interpersonal skills.
 </li>
 <li>
 Proficient in Microsoft Office and CRM/ERP systems.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to work independently.
 </li>
 </ul>
</div>

Sales Officer

Hilton

<div>Cluster Human Resources Clerk
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations. 
 
 
What will I be doing? 
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Support and advise Managers on proper policies and procedures</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Ensure absence monitoring is in line with company guidelines</li>
<li>Maintain online personnel system, payroll system, and monthly reporting</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Assist in determining departmental training requirements</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Assist in the organisation of Team Member social events</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Promote and endorse staff benefits</li>
<li>Assist and resolve team member and management queries</li></ul>
What are we looking for? 
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in Human Resources Officer or equivalent role</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>CIPD qualified or working towards qualification, or equivalent</li>
<li>Knowledge of hospitality</li>
<li>Good knowledge of employment law and employee relations</li>
<li>IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Human Resources Clerk

<div>Training Supervisor
A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives. 
 
 
What will I be doing? 
As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Provide quality training to internal customers</li>
<li>Assist in coordinating and administering Vocational Qualification</li>
<li>Adhere to in-house training plan</li>
<li>Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager</li>
<li>Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis</li>
<li>Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance</li>
<li>Ensure new employees have received departmental and legal training</li>
<li>Hold monthly Departmental meetings with trainers to ensure training needs are being covered</li>
</ul>What are we looking for? 
A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in HR/training</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>CIPD qualified</li>
<li>Knowledge of hospitality</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Training Supervisor

AtkinsRéalis

<div>AtkinsR&eacute;alis is looking for a TCC Liaison Officer, in Riyadh, UAE.
About AtkinsR&eacute;alis
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Learn more about our career opportunities at: https://careers.atkinsrealis.com
The TCC Liaison Officer plays a vital role in ensuring seamless coordination between the Transportation Control Centre (TCC) and operational teams during the Operations &amp; Maintenance (O&amp;M) phase of the metro project. This role is essential for maintaining smooth traffic management, timely incident response, and effective communication across all stakeholders involved in metro operations.
Key Responsibilities:<ul><li>
Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity.</li><li>
Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.</li><li>
Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making.</li><li>
Ensure accurate and timely information flow between control center personnel and field teams.</li><li>
Assist in the development and implementation of incident management protocols and response strategies.</li><li>
Collaborate with O&amp;M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.</li></ul>
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Transportation, Traffic Management, or a related discipline.</li><li>
Minimum 5 years of experience in transportation management systems, preferably within metro or urban rail environments.</li><li>
Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.</li><li>
Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.</li></ul>
Preferred Attributes:<ul><li>
Familiarity with control center technologies, dispatch systems, and incident tracking tools.</li><li>
Experience in metro or railway infrastructure projects.</li><li>
Ability to work in a 24/7 operational environment with flexibility and responsiveness.</li></ul>
Why choose AtkinsR&eacute;alis?<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul>
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:<ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul>
#RMP</div>

TCC Liaison Officer

<div>AtkinsR&eacute;alis is looking for an OCC Liaison Officer, in Riyadh, KSA.
About AtkinsR&eacute;alis
Created by the integration of long-standing organizations dating back to 1911, AtkinsR&eacute;alis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory &amp; environmental services, intelligent networks &amp; cybersecurity, design &amp; engineering, procurement, project &amp; construction management, operations &amp; maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Learn more about our career opportunities at: https://careers.atkinsrealis.com
The OCC Liaison Officer will serve as the primary communication channel between the Operations Control Centre (OCC) and relevant stakeholders involved in the metro project&rsquo;s Operations &amp; Maintenance (O&amp;M) phase. This role is critical to ensuring efficient information flow, operational coordination, and timely support across all functional teams and contractors.
Key Responsibilities:<ul><li>
Act as the primary communication channel between the Operations Control Centre (OCC) and relevant stakeholders, ensuring seamless and efficient information exchange.</li><li>
Facilitate operational support by coordinating real-time updates, incident responses, and service adjustments between OCC and field teams.</li><li>
Ensure timely dissemination of operational data, alerts, and instructions to all concerned parties.</li><li>
Support OCC in managing service disruptions, emergencies, and routine operational updates by maintaining clear and structured communication protocols.</li><li>
Collaborate with O&amp;M Contractors, technical teams, and Employer representatives to ensure alignment in operational priorities and responses.</li></ul>
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s degree in Operations, Transport Management, or a related field.</li><li>
Minimum 5 years of experience in control room operations, preferably within metro, railway, or large-scale transport systems.</li><li>
Strong communication and coordination skills, with the ability to manage high-pressure situations and multi-stakeholder environments.</li><li>
Familiarity with OCC systems, operational workflows, and incident management procedures.</li></ul>
Preferred Attributes:<ul><li>
Experience in metro or railway infrastructure projects.</li><li>
Ability to work in a 24/7 operational environment with flexibility and responsiveness.</li><li>
Proficiency in using control room software, dispatch systems, and reporting tools.</li></ul>
Why choose AtkinsR&eacute;alis?<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Comprehensive medical insurance coverage.</li><li>
Paid Annual leave.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.</li></ul>
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsR&eacute;alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:<ul><li>
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.</li><li>
Complying with the relevant employment legislation and codes of practice.</li><li>
Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.</li></ul>
#RMP</div>

OCC Liaison Officer

Explore 1028+ Customer care officer in Riyadh this October. Find roles across top companies and apply now to boost your career.

1028 customer care officer jobs IN Riyadh

Customer Care Officer

Customer Care Officer

Sales Officer

Cluster Human Resources Clerk

Training Supervisor

TCC Liaison Officer

OCC Liaison Officer