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customer experience senior specialist

Gathern

<div><p>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.</p><p></p><p><b>
Accountabilities :
</b></p><ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Customer Experience Senior Specialist

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 <br/>
 <br/>
 <strong>
  Accountabilities :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and implement the Host Loyalty Program in partnership with the manager
  </li>
  <li>
   Manage the claims process, ensuring fair and timely compensation for hosts
  </li>
  <li>
   Coordinate the Host Advisory Board, organizing sessions and tracking action items
  </li>
  <li>
   Analyze host feedback and usage metrics to identify areas for app enhancements
  </li>
  <li>
   Develop tailored experiences and support packages for professional hosts (5+ units)
  </li>
  <li>
   Support onboarding and ongoing training for new hosts, ensuring consistent engagement
  </li>
  <li>
   Track host happiness and retention metrics, reporting insights to leadership
  </li>
  <li>
   Partner with the guest experience team on policy reviews and unified service initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Hospitality or related field
  </li>
  <li>
   4+ years' experience in customer/host experience or operations roles
  </li>
  <li>
   Experience in program management or product management
  </li>
  <li>
   Proficiency in analyzing data and using CRM/digital tools
  </li>
  <li>
   Strong interpersonal and communication skills
  </li>
 </ul>
</div>


SR Group

<p>Business Development Specialist</p><p>Role Description:</p><p>You should hold a Diploma or Bachelor&rsquo;s degree in Marketing / Sales/ Business Administration or related fields, highly motivated to start a career in Business Development and Sales. Possesses strong communication skills in Arabic and English, good reporting abilities, and solid knowledge of Microsoft Office programs, especially Word and Excel. Ambitious, target-oriented, and eager to grow professionally in a dynamic sales environment with commission-based incentives and performance-driven growth opportunities.</p><p>CORE SKILLS</p><ul><li>Business Development &amp; Sales Support</li></ul><ul><li>Lead Generation &amp; Client Follow-up</li></ul><ul><li>Report Writing &amp; Documentation</li></ul><ul><li>Market Research &amp; Data Collection</li></ul><ul><li>Communication &amp; Presentation</li></ul><p>Skills</p><ul><li>Customer Relationship Building</li></ul><ul><li>Time Management &amp; Organization</li></ul><ul><li>Ability to Work Under Pressure</li></ul><ul><li>Microsoft Word &amp; Excel</li></ul><p>EDUCATION</p><p>Diploma or Bachelor&rsquo;s Degree in Marketing / Sales / Business Administration or related fields</p><p>PROFESSIONAL EXPERIENCE</p><p>Sales / Business Development Specialist (Entry Level)</p><p>Riyadh, Saudi Arabia</p><ul><li>Assist in identifying potential clients and new business opportunities.</li></ul><ul><li>Support lead generation activities and follow up with prospective customers.</li></ul><ul><li>Prepare sales reports, follow-up reports, and basic performance summaries.</li></ul><ul><li>Communicate with clients professionally in Arabic and English.</li></ul><ul><li>Use Microsoft Word and Excel to organize client data and sales information.</li></ul><ul><li>Support senior sales team members in presentations and client meetings.</li></ul><ul><li>Learn sales strategies, negotiation basics, and account handling under supervision.</li></ul><p>KEY QUALIFICATIONS</p><ul><li>Diploma or Bachelor&rsquo;s Degree in Marketing or Sale or Business Administration or related fields</li></ul><ul><li>Proficiency in Arabic and English</li></ul><ul><li>Strong Reporting Skills</li></ul><ul><li>Good Knowledge of Microsoft Office (Word &amp; Excel)</li></ul><ul><li>Motivated to accept challenges and achieve sales targets</li></ul><p>ADDITIONAL INFORMATION</p><ul><li>Willing to work on-site in Riyadh</li></ul><ul><li>Flexible, presentable, and eager to learn</li></ul><ul><li>Career-focused with long-term growth mindset</li></ul><p>Job Type: Full-time</p><p>Pay: From ﷼5,500.00 per month</p>

Business Development Specialist

Detailed Talent Consultancy

<p><b>Senior Procurement Specialist &ndash; Fit-Out Projects</b></p><p><b>Location:</b> Saudi Arabia<br/><b>Experience Required:</b> 10 &ndash; 12+ Years<br/><b>Industry:</b> Interior Fit-Out / Construction</p><p><b>Job Overview:</b><br/>We are looking for a <b>Senior Procurement Specialist</b> with strong experience in sourcing materials and managing procurement activities for interior fit-out projects.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage the <b>procurement process</b> from sourcing to supplier selection and purchase orders.</li><li>Identify and negotiate with <b>vendors and subcontractors</b> for project materials and services.</li><li>Ensure procurement activities align with <b>project schedules and budgets</b>.</li><li>Coordinate with <b>project teams and suppliers</b> to ensure timely delivery of materials.</li><li>Maintain supplier relationships and evaluate vendor performance.</li><li>Monitor procurement costs and ensure compliance with company procurement policies.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s Degree in <b>Supply Chain, Engineering, Business Administration, or related field</b>.</li><li><b>10 &ndash; 12+ years of procurement experience</b> within <b>fit-out or construction projects</b>.</li><li>Strong negotiation and vendor management skills.</li><li>Knowledge of procurement processes and contract management.</li><li><b>Must be currently based in KSA with a transferable Iqamah.</b></li></ul><p><b>Salary:</b> Negotiable</p><p><b>Get in touch - opportunities@detailtalent.com</b></p><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Senior Procurement Specialist – Fit-Out Projects

FedEx

<div>
 <p>
  <strong>
   Job Description Summary
  </strong>
 </p>
 <p>
  The Worldwide Regional Account Executive &ndash; Healthcare is responsible for driving enterprise-level sales growth across the Healthcare segment in the Kingdom of Saudi Arabia (KSA). This role focuses on regional account strategy development and execution, customer acquisition and retention, pricing and proposal development, and end‑to‑end account lifecycle management. The position requires strong consultative selling capabilities, deep market understanding, and the ability to manage complex enterprise sales engagements.
 </p>
 <p>
  <strong>
   Justification for Role
  </strong>
 </p>
 <p>
  The role is critical to
  <strong>
   developing, expanding, and strengthening the Healthcare business across KSA
  </strong>
  , addressing regional growth opportunities, increasing market penetration, and supporting long‑term revenue objectives within the Healthcare vertical.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Enterprise Sales &amp; Account Management
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute regional enterprise account strategies to drive revenue growth within the Healthcare sector.
  </li>
  <li>
   Manage a portfolio of key Healthcare accounts across KSA, ensuring sustained customer engagement and long-term partnerships.
  </li>
  <li>
   Identify new business opportunities and lead customer acquisition initiatives.
  </li>
 </ul>
 <p>
  <strong>
   Sales Engagement &amp; Pre‑Sales Support
  </strong>
 </p>
 <ul>
  <li>
   Conduct sales calls, presentations, and stakeholder meetings with senior customer leadership.
  </li>
  <li>
   Act as a subject matter expert during pre‑sales discussions, understanding complex customer requirements and translating them into tailored solutions.
  </li>
  <li>
   Collaborate with internal teams to support solution design and proposal development.
  </li>
 </ul>
 <p>
  <strong>
   Proposal &amp; Pricing Management
  </strong>
 </p>
 <ul>
  <li>
   Lead the creation of customer proposals, including commercial and pricing structures.
  </li>
  <li>
   Ensure proposals align with customer needs, competitive positioning, and organizational profitability targets.
  </li>
  <li>
   Support contract negotiations and commercial discussions.
  </li>
 </ul>
 <p>
  <strong>
   Account Activation &amp; Post‑Sales Support
  </strong>
 </p>
 <ul>
  <li>
   Oversee account activation and onboarding, ensuring a seamless transition from sales to implementation.
  </li>
  <li>
   Maintain post‑sales relationships to drive customer retention, upsell, and cross‑sell opportunities.
  </li>
  <li>
   Serve as the primary escalation point for customer issues related to accounts under ownership.
  </li>
 </ul>
 <p>
  <strong>
   Market &amp; Competition Analysis
  </strong>
 </p>
 <ul>
  <li>
   Monitor market trends, industry developments, and competitive activities within the Healthcare sector.
  </li>
  <li>
   Provide insights and recommendations to management on opportunities, risks, and strategic positioning.
  </li>
 </ul>
 <p>
  <strong>
   Expert Advisory &amp; Project Leadership
  </strong>
 </p>
 <ul>
  <li>
   Act as a technical and commercial expert on complex and specialist topics related to Healthcare enterprise sales.
  </li>
  <li>
   Support or lead cross‑functional initiatives and projects by applying domain expertise.
  </li>
  <li>
   Contribute to divisional and corporate objectives through data‑driven analysis and strategic input.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong
   <strong>
    presentation skills
   </strong>
   with the ability to articulate complex solutions clearly.
  </li>
  <li>
   Proven
   <strong>
    influencing and persuasion skills
   </strong>
   in enterprise sales environments.
  </li>
  <li>
   Excellent
   <strong>
    negotiation skills
   </strong>
   , particularly in pricing and commercial discussions.
  </li>
  <li>
   Superior
   <strong>
    written and verbal communication skills
   </strong>
   .
  </li>
  <li>
   Strong
   <strong>
    networking and relationship‑building capabilities
   </strong>
   , especially with senior stakeholders.
  </li>
  <li>
   Ability to analyze and interpret complex information to support strategic decision‑making.
  </li>
 </ul>
 <p>
  <strong>
   Experience &amp; Profile
  </strong>
 </p>
 <ul>
  <li>
   Experience in
   <strong>
    enterprise or regional sales
   </strong>
   , preferably within the Healthcare industry.
  </li>
  <li>
   Demonstrated success in managing large, complex customer accounts.
  </li>
  <li>
   Strong understanding of regional Healthcare market dynamics, ideally within
   <strong>
    KSA or the Middle East
   </strong>
   .
  </li>
  <li>
   Ability to operate independently while collaborating effectively with cross‑functional teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Worldwide Regional Account Executive - Healthcare Sales

Muller's Solutions

<div><p>M&uuml;ller's Solutions, a leader in tech consulting focused on Tech Outsourcing, Managed Services, and Global Tech Recruitment, is searching for a Knowledge Management Senior Specialist to strengthen our team. As we continue to empower businesses with tailored solutions, we emphasize the importance of effective knowledge sharing and management within our organization.</p><p>
The Knowledge Management Senior Specialist will be responsible for designing and executing strategies that enable the collection, sharing, and utilization of knowledge across the organization. Your expertise will help us cultivate a collaborative culture where insights and information are readily available to enhance decision-making and operational efficiency.</p>
Responsibilities<ul>
<li>Develop and implement comprehensive knowledge management strategies aligned with organizational goals</li>
<li>Create and manage knowledge repositories, ensuring content is relevant, accessible, and user-friendly</li>
<li>Assess knowledge flow within the organization and identify gaps to enhance knowledge sharing</li>
<li>Facilitate cross-functional collaboration to capture and disseminate critical knowledge</li>
<li>Lead training and capacity-building initiatives to foster a knowledge-sharing culture among employees</li>
<li>Evaluate the effectiveness of knowledge management practices and recommend improvements</li>
<li>Stay updated with industry best practices and emerging trends in knowledge management</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Bachelor's degree in Information Management, Business Administration, or a related field; Master's degree preferred</li>
<li>4-6 years of experience in knowledge management or related roles</li>
<li>Demonstrated ability to develop and implement successful knowledge management initiatives</li>
<li>Strong analytical, organizational, and problem-solving skills</li>
<li>Excellent communication and interpersonal skills</li>
<li>Familiarity with knowledge management tools and software</li>
<li>Ability to work collaboratively across teams and influence stakeholders</li>
<li>Knowledge of industry standards and frameworks in knowledge management is a plus</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Knowledge Management Senior Specialist (6 Months Only)

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
We are looking for an experienced Sales Account Manager to one of our subsidiaries (Sprintive). The ideal candidate will have a strong background in technology sales, proven experience in managing client accounts, and the ability to drive revenue growth through long-term customer relationships.</div><div><b>
Requirements:</b></div><ul><div><div>
4+ years of experience as a Sales Account Manager or similar role.</div></div><div><div>
Proven experience selling technology products or IT solutions.</div></div><div><div>
Have strong connections in governmental sector.</div></div><div><div>
Strong understanding of B2B sales processes and account management.</div></div><div><div>
Excellent communication, negotiation, and presentation skills.</div></div><div><div>
Ability to manage multiple accounts and priorities simultaneously.</div></div><div><div>
Results-driven mindset with a track record of meeting or exceeding target.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Sales KSA
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Nationalities that can apply.</b></div>
<div>Any Arab Nationalities
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Fatma Kamal</b></div>
<div>Regional Talent Acquisition Senior Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Sales Account Manager

Explore 1394+ Customer experience senior specialist in Riyadh this April. Find roles across top companies and apply now to boost your career.

1394 customer experience senior specialist jobs In Riyadh

Customer Experience Senior Specialist

Customer Experience Senior Specialist

Business Development Specialist

Senior Procurement Specialist – Fit-Out Projects

Worldwide Regional Account Executive - Healthcare Sales

Knowledge Management Senior Specialist (6 Months Only)

Sales Account Manager