associate / senior associate - consumer experience, ksa

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account management specialist

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associate / senior associate - consumer experience, ksa Jobs in Riyadh

client services partner

customer experience senior specialist

Gathern

<div><p>Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.</p><p></p><p><b>
Accountabilities :
</b></p><ul><li>Design and implement the Host Loyalty Program in partnership with the manager.</li><li>
Manage the claims process, ensuring fair and timely compensation for hosts.</li><li>
Coordinate the Host Advisory Board, organizing sessions and tracking action items.</li><li>
Analyze host feedback and usage metrics to identify areas for app enhancements.</li><li>
Develop tailored experiences and support packages for professional hosts (5+ units).</li><li>
Support onboarding and ongoing training for new hosts, ensuring consistent engagement.</li><li>
Track host happiness and retention metrics, reporting insights to leadership.</li><li>
Partner with the guest experience team on policy reviews and unified service initiatives.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality or related field.</li></ul><ul><li>
4+ years&rsquo; experience in customer/host experience or operations roles.</li><li>
Experience in program management or product management.</li><li>
Proficiency in analyzing data and using CRM/digital tools.</li><li>
Strong interpersonal and communication skills.</li></ul></div>

Customer Experience Senior Specialist

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 <br/>
 <br/>
 <strong>
  Accountabilities :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and implement the Host Loyalty Program in partnership with the manager
  </li>
  <li>
   Manage the claims process, ensuring fair and timely compensation for hosts
  </li>
  <li>
   Coordinate the Host Advisory Board, organizing sessions and tracking action items
  </li>
  <li>
   Analyze host feedback and usage metrics to identify areas for app enhancements
  </li>
  <li>
   Develop tailored experiences and support packages for professional hosts (5+ units)
  </li>
  <li>
   Support onboarding and ongoing training for new hosts, ensuring consistent engagement
  </li>
  <li>
   Track host happiness and retention metrics, reporting insights to leadership
  </li>
  <li>
   Partner with the guest experience team on policy reviews and unified service initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Hospitality or related field
  </li>
  <li>
   4+ years' experience in customer/host experience or operations roles
  </li>
  <li>
   Experience in program management or product management
  </li>
  <li>
   Proficiency in analyzing data and using CRM/digital tools
  </li>
  <li>
   Strong interpersonal and communication skills
  </li>
 </ul>
</div>


Takamol Holding

<div>
 <p>
  The
  <strong>
   Senior Data Scientist Specialist
  </strong>
  is responsible for analyzing complex data related to customer behavior, product performance, and business operations to provide actionable insights that drive strategic decisions. This role combines deep analytical skills with a business-oriented mindset, working closely with product, marketing, and customer experience teams to identify trends, optimize products, and enhance customer satisfaction. The Senior Data Scientist will leverage advanced statistical models, machine learning, and data visualization to uncover insights and guide decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Key Responsibilities:
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analyze customer data to identify behavior patterns, segmentation opportunities, and churn drivers, supporting initiatives to improve customer engagement and retention.
  </li>
  <li>
   Assess product performance through data-driven insights, identifying areas for improvement, new features, and potential optimizations to increase product value and customer satisfaction.
  </li>
  <li>
   Develop predictive models and forecasting techniques to support customer lifecycle management, product adoption trends, and demand forecasting.
  </li>
  <li>
   Work closely with product, marketing, and customer experience teams to translate business needs into analytical solutions, fostering data-driven decision-making.
  </li>
  <li>
   Design and conduct A/B tests and experiments to measure the impact of new features, marketing campaigns, and product changes on customer behavior and satisfaction.
  </li>
  <li>
   Create and maintain reports and dashboards to track key business metrics related to customer and product performance, ensuring alignment with organizational goals.
  </li>
  <li>
   Present complex data insights in a clear and accessible manner to stakeholders, using data visualization techniques to support storytelling and decision-making.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Required Skills &amp; Qualifications:
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Statistics, Data Science, Economics, Econometrics, Quantitative Finance, Mathematics, Physics, or a related field.
  </li>
  <li>
   4+ years of experience in data science, analytics, or a similar role, with a focus on customer and product analysis.
  </li>
  <li>
   Data Analysis, Statistical Modeling and Machine Learning.
  </li>
  <li>
   Customer &amp; Product Insights.
  </li>
  <li>
   Data Visualization &amp; Storytelling.
  </li>
  <li>
   Experimentation &amp; A/B Testing.
  </li>
  <li>
   Familiarity with CDPs and Product Analytics Tools.
  </li>
  <li>
   Agile Environment Experience.
  </li>
 </ul>
</div>


Senior Data Scientist Specialist

Boston Scientific

<div><p><b>Additional Locations:</b> N/A</p><p><b>
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</b></p><p>
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.</p><p></p><div><p><b><br>
Senior Business Development Specialist</b></p></div><p></p><div><p><br>
Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.</p></div><div><p>
We are seeking a dynamic and results-driven Senior Business Development Specialist to support the growth and expansion of our Urology/Axonics portfolio. This role is responsible for leading Axonics portfolio launches, identifying new business opportunities, and building strong partnerships with key stakeholders to advance adoption of innovative urology solutions.</p></div><div><p>
Based in Riyadh or Jeddah, this role reports to the Franchise Lead/HGT and plays a critical role in shaping commercial strategy, enabling clinical excellence, and delivering improved patient outcomes.</p></div><p></p><div><p><b><br>
Work model, sponsorship, relocation:</b></p></div><p></p><div><p><br>
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li>Lead and coordinate new product launches across the Urology/Axonics portfolio, ensuring successful execution, adoption, and patient outcomes</li></ul></div><div><ul><li>Develop deep understanding of hospital workflows, stakeholder needs, and account dynamics to support tailored business strategies</li></ul></div><div><ul><li>Serve as site launch lead, managing physician education, clinical training, product in-servicing, and site readiness activities</li></ul></div><div><ul><li>Drive adoption of new technologies by collaborating with internal stakeholders, including R&amp;D, marketing, and clinical teams</li></ul></div><div><ul><li>Educate healthcare professionals and decision-makers on product value propositions and clinical benefits</li></ul></div><div><ul><li>Partner with marketing, corporate accounts, and sales leadership to define and execute strategic growth initiatives</li></ul></div><div><ul><li>Identify and develop strategic partnerships, including key opinion leaders and centers of excellence, to expand market presence</li></ul></div><div><ul><li>Analyze sales data, market trends, and competitive insights to inform business strategy and track performance metrics</li></ul></div><div><ul><li>Identify new business opportunities through engagement with healthcare institutions, research organizations, and industry stakeholders</li></ul></div><div><ul><li>Support and attend industry meetings, conferences, and events to promote Boston Scientific products and services</li></ul></div><div><ul><li>Collaborate with clinical teams to assess and support clinical trial opportunities aligned to strategic objectives</li></ul></div><div><ul><li>Provide clinical expertise and technical support to healthcare professionals on urology technologies and procedures</li></ul></div><div><ul><li>Deliver product training and education programs to clinical and internal teams to support safe and effective product use</li></ul></div><div><ul><li>Partner with sales teams to generate leads, develop proposals, and support deal closure to expand customer base</li></ul></div><div><ul><li>Ensure alignment across cross-functional teams to deliver integrated and customer-focused business solutions</li></ul></div><div><ul><li>Act as liaison between customers and internal teams to manage product feedback, complaints, and quality compliance</li></ul></div><div><ul><li>Maintain accurate records of product launches, stakeholder feedback, and business activities to support continuous improvement</li></ul></div><div><ul><li>Lead cross-functional initiatives and contribute to team development by mentoring less experienced colleagues</li></ul></div><p></p><div><p><b><br>
Qualifications:</b></p></div><div><p><b>
Required qualifications:</b></p></div><div><ul><li>Bachelor&rsquo;s degree in life sciences, biomedical engineering, business or a related field</li></ul></div><div><ul><li>Minimum of 5 years' experience in medical devices, healthcare, or business development</li></ul></div><div><ul><li>Strong understanding of urology and/or neuromodulation procedures, technologies, and clinical environments</li></ul></div><div><ul><li>Demonstrated experience in product launches and driving adoption of new technologies</li></ul></div><div><ul><li>Proven ability to build and maintain relationships with healthcare professionals and key stakeholders</li></ul></div><div><ul><li>Strong business acumen with the ability to analyze market trends and develop strategic plans</li></ul></div><div><ul><li>Excellent communication and presentation skills, with the ability to translate complex clinical information</li></ul></div><div><ul><li>Experience working cross-functionally with sales, marketing, and clinical teams</li></ul></div><div><ul><li>Ability to manage multiple projects and work independently within broad guidelines</li></ul></div><div><ul><li>Willingness to travel as required for clinical support, business development, and training activities</li></ul></div><p></p><div><p><b><br>
Preferred qualifications:</b></p></div><div><ul><li>Advanced degree in life sciences, business, or a related field</li><li>
Good level of English</li></ul></div><div><ul><li>Familiarity with CRM systems such as Salesforce</li></ul></div><div><ul><li>Experience engaging with key opinion leaders and leading strategic partnerships</li></ul></div><div><ul><li>Prior experience in a senior or specialist-level business development role</li></ul></div><p></p><p><b><br>
Requisition ID: </b>627231</p><p></p><p><br>
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.</p></div>

Senior Business Development Specialist

Qiddiya | القدية

<div>
 The Senior Specialist - Operational Readiness at Qiddiya Investment Company will be responsible for ensuring that all operational components are fully prepared for the planned launch and ongoing success of our groundbreaking entertainment and destination projects. This role involves coordinating cross-functional teams to develop, test, and optimize operational processes, systems, and standards.
 <br/>
 <br/>
 By leveraging your expertise, you will support the seamless transition from project delivery to operational launch, ensuring readiness across all areas including facilities, logistics, workforce, and customer service.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and lead operational readiness activities across multiple departments to ensure alignment with strategic objectives
  </li>
  <li>
   Develop and implement readiness plans, including validation of processes, procedures, and systems
  </li>
  <li>
   Identify potential gaps or risks in operational readiness and drive appropriate mitigation strategies
  </li>
  <li>
   Collaborate with project teams to ensure smooth handover of assets and responsibilities
  </li>
  <li>
   Establish metrics and performance indicators to monitor readiness progress and quality
  </li>
  <li>
   Facilitate training and workshops to enhance team capability and readiness awareness
  </li>
  <li>
   Communicate progress and issues to senior management and key stakeholders
  </li>
  <li>
   Support continuous improvement initiatives focused on operational excellence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Engineering, Operations Management, or related discipline
  </li>
  <li>
   At least 5 years of experience in operational readiness, project management, or operational excellence roles
  </li>
  <li>
   Proven experience managing cross-functional teams and coordinating complex projects
  </li>
  <li>
   Strong analytical and problem-solving skills with attention to detail
  </li>
  <li>
   Excellent communication skills, both written and verbal, for effective stakeholder engagement
  </li>
  <li>
   Familiarity with operational readiness frameworks and best practices
  </li>
  <li>
   Ability to work in a fast-paced environment and manage multiple priorities
  </li>
  <li>
   Experience in large-scale projects, preferably within entertainment, hospitality, or real estate sectors
  </li>
  <li>
   Proficiency in project management software and tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Offering a comprehensive compensation and benefits package.
</div>


Senior Specialist - Operational Readiness

Sarmad

<div><p>Sarmad is seeking a Senior Fintech or SaaS Telesales Specialist to join our sales team. In this role, you will be responsible for generating leads and closing sales through effective telesales strategies targeted at fintech and SaaS customers. You will manage outbound calls, follow up on inbound inquiries, and develop strong relationships with potential clients to drive revenue growth. This position requires excellent communication skills, a keen understanding of fintech and SaaS markets, and the ability to work independently to achieve sales targets.</p>
Responsibilities<ul>
<li>Conduct outbound telesales calls to prospective fintech and SaaS clients.</li>
<li>Follow up on inbound leads and inquiries promptly and effectively.</li>
<li>Qualify leads and identify customer needs to present suitable solutions.</li>
<li>Maintain detailed records of client interactions and sales activities in CRM systems.</li>
<li>Meet and exceed monthly and quarterly sales targets.</li>
<li>Collaborate with the sales and marketing teams to optimize telesales strategies.</li>
<li>Stay up-to-date with fintech and SaaS industry trends and competitor offerings.</li>
<li>Provide feedback and insights from customers to improve product offerings.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Proven experience in telesales, preferably in fintech or SaaS industries.</li>
<li>Strong verbal communication and negotiation skills.</li>
<li>Ability to handle rejection and maintain a positive attitude.</li>
<li>Familiarity with CRM software and sales tracking tools.</li>
<li>Self-motivated with strong target and result orientation.</li>
<li>Good organizational and time management skills.</li>
<li>Bachelor's degree in Business, Marketing, or related field preferred.</li>
<li>Ability to work independently and as part of a team.</li></ul></div>

Senior Fintech or SaaS Telesales Specialist

MA'ADEN

<div><p><b>Job Purpose
</b></p><p>The Principal Specialist, BU Data Domain is the owner of a specific Business Unit data domain, accountable for the semantic integrity, governance, quality, and fitness‑for‑purpose of all data products produced from that domain.
</p><p>The role ensures that BU data and relevent digital initiative is transformed into trusted, governed, and reusable data products aligned with enterprise standards, while still reflecting the operational and decision‑making realities of the Business Unit. This position acts as the single point of accountability for domain definitions, KPIs, ownership, and data quality outcomes.
</p><p>The Principal Specialist represents the domain in enterprise data forums, aligns with cross‑domain standards, and ensures the BU&rsquo;s data products integrate cleanly into enterprise reporting, analytics, and control frameworks.<br>
 </p><p></p><p><b>Key Accountabilities
</b></p><div><ul><li>Act as the domain authority for all data entities, KPIs, and concepts within the assigned mining Business Unit domain.
</li></ul><ul><li>Participate in enterprise design and governance forums to align domain needs with cross‑domain and platform standards.
</li></ul><ul><li>Ensure domain data reflects actual business processes, operational constraints, and regulatory requirements.
</li></ul><ul><li>Work closely with data engineering and platform teams to ensure domain data products are implemented as designed.
</li></ul><ul><li>Act as the primary data representative for the Business Unit, engaging senior stakeholders on data definitions, KPIs, and data‑driven decisions.
</li></ul><ul><li>Translate BU needs into structured domain requirements that can be delivered consistently.
</li></ul><ul><li>Advocate for domain priorities while aligning with enterprise direction.
</li></ul><ul><li>Adapt enterprise standards to BU context without breaking consistency.
</li></ul></div><p><b>Minimum Qualification, Experience and Competencies
</b></p><p><b>Minimum Qualification<br>
</b></p><p></p><ul><li><p>Bachelor&rsquo;s degree in Business, Engineering, Information Systems, Data Management, or related discipline
</p></li><li><p>Master&rsquo;s degree or equivalent domain experience is an advantage<br>
</p></li></ul><p></p><p><b>Minimum Experience
</b></p><ul><li><p>10+ years of experience within a Business Unit domain, data, analytics, or enterprise information management
</p></li><li><p>Demonstrated experience owning domain definitions, KPIs, and data quality outcomes
</p></li><li><p>Proven ability to influence senior business and technical stakeholders without direct authority
</p></li></ul><p><b>Skills:
</b></p><ul><li><p>Domain‑driven data ownership and KPI definition
</p></li><li><p>Data governance and stewardship operating models
</p></li><li><p>Data quality management and remediation leadership
</p></li><li><p>Strong business&ndash;technical translation capability
</p></li><li><p>Ability to align local domain needs with enterprise standards</p></li></ul></div>

Principal Specialist, BU Data Domain

Explore 2307+ Customer experience senior specialist in Riyadh this April. Find roles across top companies and apply now to boost your career.

2307 customer experience senior specialist jobs In Riyadh

Customer Experience Senior Specialist

Customer Experience Senior Specialist

Senior Data Scientist Specialist

Senior Business Development Specialist

Senior Specialist - Operational Readiness

Senior Fintech or SaaS Telesales Specialist

Principal Specialist, BU Data Domain