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customer experience senior specialist

client services partner

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs). 
Qualifications 
<ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul>
Desirable:<ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Client Services Partner

Copperleaf Technologies Inc.

<div><div><div><h2 class="jobSectionHeader">Company Description</h2></div><div>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul>
Desirable:<ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div></div></div>

Advansys

<div>Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.
Account Management &amp; Renewals<ul><li>
Serve as the primary point of contact for assigned accounts.</li><li>
Ensure timely contract renewals and maintain high client retention rates.</li><li>
Monitor account health and proactively address any issues or concerns.</li></ul> 
Upselling &amp; Growth<ul><li>
Identify opportunities to upsell new services and solutions to existing clients.</li><li>
Develop tailored proposals to meet client needs and maximize revenue growth.</li><li>
Collaborate with internal teams to deliver exceptional value and service.</li></ul> 
New Client Onboarding<ul><li>
Successfully onboard two new clients per year, ensuring a smooth transition and integration.</li><li>
Maintain 30% of pipeline from new clients.</li></ul> 
Relationship Building<ul><li>
Build strong, long-term relationships with key stakeholders within client organizations.</li><li>
Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.</li><li>
Work closely with sales and partner management teams inside Technology Vendors ensuring they are always recommending our company, protect us against competition and giving us best prices to maximise margins.</li></ul> 
Reporting &amp; Analysis<ul><li>
Track account performance, renewal status, and upsell progress.</li><li>
Prepare regular reports for management on account growth and client satisfaction.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in engineering, computer science, business, or related field.</li></ul><ul><li>
5+ years of experience in account management or client success roles prefer within KSA Area and Software industry
</li><li>Candidates must be based in KSA</li><li>
Proven track record in upselling and renewals within a B2B environment.</li><li>
Strong communication, negotiation, and relationship-building skills.</li><li>
Ability to manage multiple accounts and prioritize effectively.</li><li>
Proficiency in CRM tools and Microsoft Office Suite.</li></ul></div>

Senior Sales Manager - KSA ( Software Industry )

Saudi Business Solutions

Company OverviewSaudi Business Solutions is a Information Technology Solutions provider specializing in delivering innovative and scalable technology-driven solutions. We partner with clients to streamline operations, reduce costs, enhance revenue, and achieve a competitive edge. Tailoring strategies to meet unique business needs, we leverage best-in-class technologies to develop effective roadmaps for success.Role DescriptionSBS is seeking a dynamic and target-driven Sales Account Manager to manage and grow client accounts within our IT solutions portfolio. The role focuses on driving revenue growth, building strong client relationships, and delivering tailored technology solutions that meet customer needs.Key ResponsibilitiesManage and develop assigned client accounts to achieve sales and revenue targets.Identify new business opportunities within existing and potential clients.Promote and sell IT solutions including software, hardware, cloud services, cybersecurity, networking, and managed services.Conduct client meetings, presentations, and product demonstrations.Prepare proposals, quotations, and contracts in coordination with technical teams.Maintain strong relationships with key decision-makers and stakeholders.Ensure high customer satisfaction and long-term partnerships.Maintain accurate sales forecasts and reports using CRM systems.Coordinate with internal teams to ensure smooth project delivery and payment collection.Performance Metrics (KPIs)Revenue growthNew client acquisitionClient retention rateSales target achievementQualifications &amp; RequirementsBachelor&rsquo;s degree in Business, Marketing, IT, or related field.3+ years of Proven sales experience in the IT industry (B2B preferred) in KSA Market.Strong knowledge of IT products and enterprise solutions.Proven track record of achieving or exceeding sales targets.Excellent communication, negotiation, and presentation skills.Strong organizational and account management abilities.Valid KSA Driving LicenseContact#Anis Ur RahmanTalent Acquisition Specialist+966 58 082 7285hr@sbs-ksa.comJob Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per monthWork Location: In person

Information Technology Sales Account Manager

Altivate

<div><div><div>About Altivate:
Altivate is a digital transformation enabler on a mission to help businesses find smarter and more innovative ways of doing business. With headquarters located in Saudi Arabia along with 3 regional offices in Egypt, India, and Jordan, we combine different knowledge and technologies to offer our clients tailored solutions and services to address their unique needs.
Altivate provides end-to-end services and solutions based on industry best practices. Our technology competencies are vast and unique; they include SAP, AWS, Microsoft Azure, Microsoft PowerBI, Google Cloud Platform, Teradata, Tableau, MicroStrategy, etc.
We work with our clients on unravelling new business opportunities presented by new technologies. We help our clients become more resilient, sustainable, and profitable, efficiently improving their performance and bottom line.
Altivate is proud: SAP Gold Partner, SAP Certified Partner Center of Expertise, AWS Select Partner, Azure Partner and GCP Partner.
We're also a proud recent holder of SAP MEA North's Delivery Excellence award for 2022.<div></div> 
Job Summary:
We are looking for a highly experienced SAP FICO Solution Architect to lead the delivery of high-quality SAP financial solutions. This role is primarily focused on hands-on delivery, solution design, and client-facing execution, ensuring alignment with SAP best practices. The ideal candidate will bring strong functional expertise, take ownership of complex deliverables, and play a key role in guiding clients while contributing to the development of Altivate&rsquo;s Center of Excellence (CoE).<div></div> 
Duties and Responsibilities:<ul><li>
Understand and analyze business requirements across accounting functions including GL, AR, AP, Banking, and Fixed Assets</li><li>
Lead end-to-end delivery of SAP FICO modules, including design, configuration, and deployment in S/4HANA environments</li><li>
Define and validate SAP process flows and master data structures for FI and CO</li><li>
Configure and manage FI &amp; CO master data, ensuring proper integration with MM and SD modules</li><li>
Apply strong expertise in Product Costing and CO-PA to support business requirements</li><li>
Oversee and support period-end activities, including allocations, settlements, and reporting cycles</li><li>
Act as a senior point of contact for business users, resolving complex issues and ensuring user satisfaction</li><li>
Drive solution design decisions while ensuring adherence to SAP Best Practices</li><li>
Lead and support Business Blueprinting sessions, translating requirements into effective solutions</li><li>
Review and guide configuration and deliverables produced by team members</li><li>
Perform and oversee unit testing, and support UAT cycles to ensure successful delivery</li><li>
Contribute to the development of reusable assets, standards, and CoE capabilities within the organization</li><li>
Ensure solutions are aligned with KSA VAT and regulatory requirements</li></ul>
Skills, Knowledge &amp; Experience required:<ul><li>
10+ years of experience in SAP FICO (ECC &amp; S/4HANA)</li><li>
Strong experience in S/4HANA implementations</li><li>
Proven track record of:</li><li>
4+ end-to-end implementation projects</li><li>
2+ S/4HANA projects</li><li>
Hands-on expertise in:</li><li>
New G/L, AP/AR, Banking, Fixed Assets</li><li>
Controlling (Cost Centers, Profit Centers, Internal Orders)</li><li>
Product Costing and CO-PA</li><li>
Strong understanding of cross-module integration (MM, SD)</li><li>
Experience with KSA taxation and VAT</li><li>
Strong problem-solving and analytical capabilities</li></ul>
Skills, Knowledge &amp; Experience required:<ul><li>
Excellent communication and interpersonal skills</li><li>
Strong client-facing presence and stakeholder handling</li><li>
Ability to guide teams and review deliverables effectively</li><li>
High adaptability in dynamic and complex environments</li><li>
Strong sense of ownership and accountability</li><li>
Ability to handle pressure and manage multiple priorities</li></ul></div></div></div><div></div>

SAP FICO Solutin Architect

Antal

Head of Sales Cloud SAASHead of Sales &ndash; Technology Solutions (Saudi Arabia)One of our clients, a leading technology solutions provider in Saudi Arabia, is seeking a Head of Sales to drive commercial growth across its cloud, artificial intelligence, cybersecurity, and digital transformation portfolios.This senior leadership role requires strong expertise in solution-based selling and the ability to scale revenues across enterprise, SME, and public sector clients. The successful candidate will lead and inspire a high-performing sales organization, define strategic go-to-market initiatives, and position the company as a trusted digital transformation partner aligned with Saudi Vision 2030.Key ResponsibilitiesSales Leadership &amp; Strategy<ul><li>Define and execute the overall sales strategy across cloud, AI, cybersecurity, and consulting services.</li><li>Lead, mentor, and scale a results-driven sales team to exceed revenue and growth targets.</li><li>Develop and implement go-to-market strategies in collaboration with global Tier-1 technology partners.</li><li>Establish sales KPIs, performance tracking, and reporting frameworks.</li></ul>Business Development &amp; Market Expansion<ul><li>Drive revenue growth across enterprise, SME, and government sectors.</li><li>Manage full sales cycles from pipeline development through negotiation and deal closure.</li><li>Act as a trusted advisor to C-level stakeholders, promoting digital transformation as a business enabler.</li><li>Expand market presence through strategic alliances and partnerships.</li></ul>Client &amp; Partner Management<ul><li>Build and maintain long-term relationships with key clients and strategic partners.</li><li>Collaborate with cloud and technology vendors to deliver integrated, value-driven solutions.</li><li>Oversee high-quality proposals, tenders, and RFP responses.</li></ul>Sales Operations &amp; Enablement<ul><li>Oversee forecasting, pipeline management, and sales performance reporting.</li><li>Monitor market trends, competitive landscape, and evolving client needs.</li><li>Work closely with technical, marketing, and delivery teams to ensure customer success.</li></ul>Qualifications &amp; Experience<ul><li>Bachelors degree in Business, Computer Engineering, or a related field (MBA preferred).</li><li>Minimum 10 years of sales experience, including 4+ years in a senior leadership role within ICT or technology solutions.</li><li>Proven success in selling cloud, AI, cybersecurity, and enterprise solutions.</li><li>Strong leadership experience building and managing high-performing sales teams.</li><li>Established network across Saudi Arabias enterprise, SME, and public sector markets.</li><li>Strong understanding of solution-based selling and digital transformation initiatives.</li><li>Fluency in Arabic and English (spoken and written).</li></ul>SkillsHard Skills: Cloud &amp; AI Solutions, Cybersecurity, B2B Sales Strategy, Partner &amp; Channel Development, Market Analysis, Sales Forecasting, Contract NegotiationSoft Skills: Strategic Thinking, Leadership, Stakeholder Management, Communication, Negotiation, Problem-SolvingNote: Only shortlisted candidates will be contacted.Job Type: Full-timePay: ﷼30,000.00 - ﷼40,000.00 per month

Regional Head of Sales – Cloud, AI, Cybersecurity & SaaS & Digital Transformation

Monks

<div>
 Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
 
 
 
 About The Role
 
 
 
 Monks Middle East is seeking a Freelance Senior Art Director based in Riyadh to join our ever-growing team creative &amp; content team. In this role, you will design, create, manipulate and tailor graphics, images, sound, animation, video and texts to create integrated multimedia for social-first content that brightens and engages audiences across our client social feeds. You will combine design skills with technical knowledge to develop relevant, meaningful and strikingly awesome fit-for-purpose designs across multimedia formats. Minimum experience 4 years. Arabic and English fluency is mandatory.
 
 
 You will be able to interpret a client brief, story board, prepare design concepts, produce digital collateral, create short videos, and shape the visual approach for our clients. Comfortable with basic shooting equipment for live coverage, interviews, social content, and video creation, including both filming and photography. Proficiency in related equipment and software is mandatory.
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 You will be a part of the social content development team working alongside the designers, copywriters and other AVs to create content aligned with the social brand content strategy.
 </li>
 <li>
 You&rsquo;ll help to shape the way forward for motion graphics within the team inspiring and collaborating with the AV team to produce top class content.
 </li>
 <li>
 You&rsquo;ll help the team in the conception of creative audiovisual ideas based on the objectives to be communicated and actively participate in the development of audiovisual content and post-production content which is fit for feed.
 </li>
 <li>
 You&rsquo;ll produce high-quality deliverables such as effects, motion graphic guidelines and innovative new techniques that can be used across the team.
 </li>
 <li>
 You have a passion for taking the ordinary and making it extraordinary through movement.
 </li>
 <li>
 You make sure all designs are in line with the project&rsquo;s objectives and client expectations.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 The essentials:
 
 
 
 
 <ul>
 <li>
 You have experience working as a multimedia designer at a high, international level.
 </li>
 <li>
 You&acute;re fluent in both English &amp; Arabic (written and spoken).
 </li>
 <li>
 You have an advanced level of understanding related to motion graphic design and video editing. Basic shooting level hardware and software.
 </li>
 <li>
 Experience on color correction and knowledge on audio editing.
 </li>
 <li>
 2D and 3D animation is advantageous but not mandatory,
 </li>
 <li>
 You are entrepreneurial in nature and will find a way to create content which exceeds any limitations.
 </li>
 <li>
 In our line of business, there&rsquo;s a little surprise around every corner, but with your creative problem-solving skills you can tackle each and everyone of them.
 </li>
 <li>
 You&rsquo;re always up-to-date with the latest (motion design) trends and innovations.
 </li>
 <li>
 You bring your Arabic touch and market relevant insights to all creative content you produce.
 </li>
 <li>
 You&rsquo;re meticulous in your process, and have an eagle-eye for detail.
 </li>
 <li>
 Last but not least, you are a true team player with very likeable social skills.
 
 
 
 </li>
 </ul>
 
 About Monks
 
 
 
 Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
 
 Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger&rsquo;s Programmatic Power Players list every year (2020-24). Named Adweek&rsquo;s first AI Agency of the Year (2023) and The One Show&rsquo;s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group&rsquo;s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato&rsquo;s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
 
 
 We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.
 
 
</div>

Freelance Art Director

Explore 865+ Client services partner in Riyadh this April. Find roles across top companies and apply now to boost your career.

865 client services partner jobs In Riyadh

Client Services Partner

Client Services Partner

Senior Sales Manager - KSA ( Software Industry )

Information Technology Sales Account Manager

SAP FICO Solutin Architect

Regional Head of Sales – Cloud, AI, Cybersecurity & SaaS & Digital Transformation

Freelance Art Director