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business development associate

customer care associate

Driven Properties

<div>Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Client Communication &amp; Support<ul>
<li>Act as the first point of contact for customers via phone, email, live chat, and in-person.
</li><li>Respond to inquiries related to property listings, company services, tenancy, and processes.
</li><li>Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
</li><li>Connect clients directly to agents for urgent property-related queries.
</li></ul>Lead Qualification &amp; Routing<ul>
<li>Qualify incoming leads by understanding client requirements, budget, and preferences.
</li><li>Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
</li><li>Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
</li><li>Support the Sales and Leasing teams by ensuring hot leads are prioritized and acted upon quickly.
</li></ul>Issue Resolution<ul>
<li>Investigate and resolve customer complaints or service issues promptly and professionally.
</li><li>Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
</li><li>Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
</li></ul>Administrative Support<ul>
<li>Process client service requests, tenancy documents, and status updates.
</li><li>Maintain accurate client files and service history records.
</li><li>Prepare regular reports on customer inquiries, lead conversions, and support performance.
</li></ul>Customer Experience Enhancement<ul>
<li>Collect and document customer feedback to improve service delivery.
</li><li>Contribute to FAQs, knowledge base updates, and process improvements.
</li><li>Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
</li></ul>Compliance &amp; Professionalism<ul>
<li>Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
</li><li>Handle client data with confidentiality and professionalism.
</li><li>Uphold high ethical standards and represent the company positively.</li>
</ul>Requirements<ul><li><ul>
<li>Prior experience in customer service or call center in real estate
</li><li>Excellent communication skills (verbal &amp; written) in English; Arabic or other languages are an advantage.
</li><li>Strong lead qualification and customer engagement abilities.
</li><li>Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred.
</li><li>Proficiency in MS Office and CRM systems.
</li><li>Ability to multitask, prioritize, and work under pressure.
</li><li>Customer-centric mindset with a professional and approachable attitude.</li>
<li>Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.</li>
</ul></li></ul>Benefits<ul>
<li>Competitive salary.</li>
<li>Health insurance and other benefits as per UAE labor law.</li>
<li>Opportunities for career growth and development within the organization</li>
<li>Dynamic and collaborative work environment.</li>
<li>Training opportunities in the real estate sector.</li>
<li>Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.</li>
</ul>If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!</div>

Customer Support Associate HQ

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 170740
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 
 
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
 </li>
 <li>
 Participates in and attends all store meetings and other related functions
 </li>
 <li>
 Represents a positive attitude toward the merchandise, the brand and the company
 </li>
 <li>
 Participates in all inventories
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Meets or exceeds weekly sales targets
 </li>
 <li>
 Satisfactorily completes all duties as assigned by management
 </li>
 <li>
 Is punctual and adheres to designated work schedule
 </li>
 <li>
 Is flexible and works well with peers and management to accomplish duties
 </li>
 <li>
 Follows M&amp;S Policies and Procedures 100%
 </li>
 <li>
 Performs housekeeping duties as required
 </li>
 <li>
 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
 </li>
 <li>
 Greets customers immediately upon entering the store with a smile and sincere non business like greeting
 </li>
 <li>
 Provides customers with current relevant information
 </li>
 <li>
 Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
 </li>
 <li>
 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
 </li>
 <li>
 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
 </li>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to stand for a minimum of 8 hours
 </li>
 <li>
 Confident, helpful and polite and be physically fit
 </li>
 <li>
 Stock replenishment
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High School (Bachelor Preferred)
 </li>
 <li>
 4-5 years&rsquo; experience in Fashion industry.
 </li>
 <li>
 Proven ability to achieve goals.
 </li>
 <li>
 Good Personality
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Excellent relationship skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | Marks & Spencer | UAE

Shiro Estate

<div>
 
 
 About Shiro Estate
 
 
 
 Shiro Estate is a leading real estate agency based in Dubai, committed to redefining the property experience through professionalism, innovation, and a client-first approach. As we continue to expand, we are seeking a skilled and motivated Full Stack Developer to join our team and drive the development of cutting-edge real estate technology platforms that enhance user experience, scalability, and performance.
 
 
 
 
 
 
 Position Summary
 
 
 
 The Client Relations Associate is responsible for initiating and maintaining communication with potential and existing clients to generate interest in Shiro Estate&rsquo;s real estate offerings. This role involves making outbound calls, handling inquiries, scheduling site visits, and supporting the sales team by nurturing leads and ensuring a high level of client satisfaction. The goal is to build strong client relationships, drive engagement, and contribute to the overall sales pipeline and business growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Lead Generation &amp; Management
 
 
 <ul>
 <li>
 
 Make outbound calls to potential clients from a provided database and respond promptly to inbound inquiries.
 
 </li>
 <li>
 
 Qualify leads based on client requirements, budget, property interests, and readiness to buy.
 
 </li>
 <li>
 
 Maintain accurate records of calls, client information, and lead status in the CRM system.
 
 </li>
 </ul>
 
 
 
 
 
 Appointment Scheduling
 
 
 <ul>
 <li>
 
 Schedule property viewings and meetings for the sales team.
 
 </li>
 <li>
 
 Coordinate with the sales team to ensure smooth appointment handling.
 
 </li>
 <li>
 
 Provide information about properties, holiday homes, rental options, and management services.
 
 </li>
 </ul>
 
 
 
 
 
 Relationship Building
 
 
 <ul>
 <li>
 
 Build rapport and maintain regular follow-ups with potential and existing clients.
 
 </li>
 <li>
 
 Address client queries and concerns professionally to enhance satisfaction.
 
 </li>
 <li>
 
 Promotes company services, campaigns, and offers in alignment with marketing initiatives.
 
 </li>
 </ul>
 
 
 
 
 
 Coordination &amp; Support
 
 
 <ul>
 <li>
 
 Collaborate with sales and marketing teams to align on client needs and priorities.
 
 </li>
 <li>
 
 Share relevant client feedback to help improve service and offerings.
 
 </li>
 </ul>
 
 
 
 
 
 Performance &amp; Target Achievement
 
 
 <ul>
 <li>
 
 Prepare daily, weekly, and monthly reports on lead generation, appointments scheduled, and client interactions.
 
 </li>
 <li>
 
 Achieve assigned targets and contribute to the overall sales goals of the team.
 
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (preferred); diploma/certification in customer service, sales, or real estate is a plus
 </li>
 <li>
 1&ndash;3 years of experience in tele-calling, client servicing, or customer support; real estate industry experience is an advantage
 </li>
 <li>
 Familiarity with CRM software, call tracking systems, and basic knowledge of real estate markets and sales cycles
 </li>
 <li>
 Excellent verbal and written communication skills in English (Arabic is a plus)
 </li>
 <li>
 Strong interpersonal, organizational, and time management skills
 </li>
 <li>
 Confident, persuasive, and customer-focused with the ability to handle multiple calls and follow-ups
 </li>
 <li>
 Proficient in MS Office and basic data entry tools
 </li>
 <li>
 Proactive attitude; capable of working independently and in a team environment
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 Collaborative, dynamic team environment.
 </li>
 <li>
 Exciting work on innovative real estate tech platforms.
 </li>
 <li>
 Opportunities for professional growth and skill development.
 </li>
 </ul>
 
 
 
 
 
 Ready to join a company that's redefining real estate? Apply now and be part of Shiro&rsquo;s Estate pioneering journey!
 
 
 
 
</div>

Client Relations Associate (Arabic Speaker)

Like Home by Dar Al Zain

Role Description:As a Customer Service Specialist, you will be the primary point of contact for our customers, providing support, resolving inquiries, and ensuring a positive experience with our company. You will work closely with customers, internal teams, and external partners to address customer needs and exceed their expectations. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering exceptional customer service. Fluency in Arabic and English is required.Key Responsibilities:1. Customer Support: Provide timely and professional assistance to customers via phone, email, chat, or in-person interactions. Address customer inquiries, requests, and concerns regarding products, services, orders, billing, returns, and other related issues.2. Issue Resolution: Troubleshoot and resolve customer issues and complaints in a timely and effective manner. Investigate problems, identify root causes, and propose solutions to meet customer needs and resolve issues satisfactorily.3. Order Management: Process customer orders, including order entry, tracking, status updates, and fulfillment. Coordinate with internal departments, vendors, and logistics partners to ensure accurate and on-time delivery of orders.4. Product Knowledge: Develop a deep understanding of our products/services, features, benefits, and pricing. Educate customers about product specifications, usage guidelines, and warranty information to help them make informed purchasing decisions.5. Customer Feedback: Gather and analyze customer feedback, suggestions, and complaints. Compile feedback reports and share insights with relevant departments to improve products, services, and customer experiences.6. Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and inquiries in the customer relationship management. Generate reports and metrics to track customer service performance and identify areas for improvement.7. Cross-functional Collaboration: Collaborate with sales, marketing, operations, and other internal teams to ensure alignment and consistency in customer interactions. Communicate customer feedback, trends, and insights to relevant stakeholders to drive business improvements.8. Customer Engagement: Proactively engage with customers to build relationships, foster loyalty, and promote customer retention. Follow up with customers after inquiries or purchases to ensure satisfaction and address any additional needs or concerns.Qualifications:1. Fluency in Arabic and English is required2. High school diploma or equivalent. Bachelor's degree preferred.3. Proven experience in customer service roles, preferably in a retail, e-commerce, or customer-facing environment.4. Excellent communication and interpersonal skills, with a customer-centric mindset.5. Strong problem-solving abilities and a commitment to resolving customer issues effectively.6. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.7. Proficiency in computer skills and experience with customer service software, and Microsoft Office suite.8. Positive attitude, empathy, and patience when dealing with customers.Flexibility to work evenings, weekends, and holidays as needed.Job Types: Full-time, Permanent

Female Customer Service Specialist

Al Ghandi Group Enterprises

Job PurposeTo provide exceptional customer service by handling customer inquiries, complaints, and service requests related to vehicles and after-sales support. The customer service executive ensures a high level of customer satisfaction and loyalty, supporting the company&rsquo;s CRM initiatives and customer retention strategies.Key Responsibilities<ul><li>Handle inbound and outbound customer interactions professionally by phone, email, and CRM platforms.</li><li>Coordinate with internal departments such as service, sales, and parts to resolve customer issues promptly.</li><li>Track and report on customer concerns, feedback, and service trends to management.</li><li>Ensure accurate and timely documentation of all customer interactions.</li><li>Unresolved and Escalate issues to CRM Assistant /Manager.</li><li>Maintain up-to-date knowledge of the company&rsquo;s products, services, policies, and systems.</li><li>Support in improving customer satisfaction KPIs and enhancing the customer journey.</li><li>Respond efficiently and accurately to callers, email, explain possible solutions, and ensure that clients feel supported and valued.</li><li>Able to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Always show a positive company image to customers.</li><li>Efficient / Able to use DMS.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>Diploma or bachelor&rsquo;s degree in business administration, Marketing, or related field</li><li>2&ndash;4 years of customer service experience, preferably in the automotive industry</li><li>Experience using CRM systems and customer databases</li><li>Excellent oral and written English &amp; Arabic communication skills</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>

Customer Service Executive

Melodica Music & dance Institute

Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries in Tagalog and English.</li><li>Make outbound calls for follow-ups, confirmations, or promotions.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints and escalate issues when necessary.</li><li>Maintain call logs and update customer records in the system.</li></ul>Requirements:<ul><li>Fluent in Tagalog and English (spoken and written)</li><li>Minimum 1 year of experience in a call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to handle pressure and meet targets</li></ul>Note- only *female* applications will be consideredJob Type: Full-time

Call Center Agent (Business Development)- Tagalog speaker

Alliance 360 Employment Services

Company OverviewAlliance 360 Employment Services (Alliance 360) is a professional contract staffing organization based in Abu Dhabi, United Arab Emirates. We provide the highly qualified manpower to the clients to implement the best practices with right human capital. With Alliance 360, your organization gains a strategic partner who provides skillful manpower solutions that improve productivity and streamline business operations, using our deep &ldquo;industry expertise&rdquo;. Alliance 360 has a team of project management experts with extensive years of experience in the contract staffing business. We offer the complete manpower solutions to the clients, but not limited to recruitment &amp; headhunting, sponsorship of the workforce, Payroll management, facilities management, logistics, training, KPI managements, HR Consulting and 360&ordm; HR handling etc. Our highly qualified and experienced specialist managers provide expertise in both blue- and white-collar staffing solutions for both the private and public sectors. We assure that all client&rsquo;s needs are met through our tailored and professional approach to account management alongside rigorous industrial, compliance and safety measures.Job Title: Sales Promoter &ndash; Skin Care Devices/Beauty Location: Dubai, UAE Job Type: Full-timeAbout the RoleWe are looking for enthusiastic and customer-focused Sales Promoters to represent our range of skin care devices and beauty products in Dubai. As a Sales Promoter, you will be the face of our brand, engaging with customers, demonstrating products, and driving sales in retail environments.Key Responsibilities<ul><li>Promote and sell skin care devices/beauty products in retail stores.</li><li>Conduct live demonstrations to showcase product features and benefits.</li><li>Achieve and exceed monthly sales targets.</li><li>Maintain strong product knowledge to handle customer inquiries confidently.</li><li>Ensure attractive product display and visibility in the store.</li><li>Build strong customer relationships and provide excellent after-sales service.</li><li>Share customer feedback and competitor insights with management.</li></ul>Requirements<ul><li>Previous experience as a Sales Promoter, Beauty Advisor, or Retail Sales Associate (beauty/skin care background preferred).</li><li>Passion for beauty, wellness, and customer service.</li><li>Strong communication and interpersonal skills.</li><li>Presentable, energetic, and confident with sales ability.</li><li>Must be based in Dubai</li><li>Fluency in English</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Sales Promoter: 1 year (Required)</li><li>Cosmetics/Skin Care: 1 year (Required)</li><li>UAE: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Sales Promoter (Skin Care Devices)

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