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customer service supervisor

customer care associate

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
 
 
 We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Associate, you will be responsible for:
 
 
 Communicating with customers directly in-person, in addition to communicating via phone and email
 
 
 Empathizing with and prioritizing customer needs
 
 
 Upholding company values and respecting every customer
 
 
 Resolving issues and setting appropriate expectations with customers
 
 
 Clearly understanding and responding appropriately to the issues that customers present
 
 
 Consistently composing grammatically correct, concise, and accurate written responses to customer issues
 
 
 Approaching problems logically and with good judgment to ensure the appropriate customer outcome
 
 
 Making quick and effective decisions on behalf of the customer
 
 
 Working a flexible Full-Time (40+ hours per week) schedule
 
 
 Performing the following tasks, with or without reasonable accommodation
 
 
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
 
 
 
 Basic Qualifications
 
 
 
 Key job responsibilities
 
 
 
 Basic Qualifications
 
 
 
 High School or equivalent diploma
 
 
 Previous experience in Customer Service
 
 
 Ability to effectively prioritize work time to ensure efficiency
 
 
 Experience with Windows Operating Systems and Microsoft Outlook
 
 
 Familiarity with multiple web browsers, data base searching and instant messenger tools
 
 
 
 Preferred Qualifications
 
 
 
 Preferred qualifications
 
 
 <ul>
 <li>
 Arabic Speaker
 </li>
 <li>
 Bachelor Degree or equivalent work- related experience
 </li>
 <li>
 Proficiency in verbal and written communication skills
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A3065349
</div>

Delivery Station Customer Service Associate, Customer Service

Amazon.com

<div><div>DESCRIPTION<div>
At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. 
 
We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. 
 
Key job responsibilities 
Key job responsibilities 
As a Delivery Station Customer Service Associate, you will be responsible for: 
 
Communicating with customers directly in-person, in addition to communicating via phone and email 
Empathizing with and prioritizing customer needs 
Upholding company values and respecting every customer 
Resolving issues and setting appropriate expectations with customers 
Clearly understanding and responding appropriately to the issues that customers present 
Consistently composing grammatically correct, concise, and accurate written responses to customer issues 
Approaching problems logically and with good judgment to ensure the appropriate customer outcome 
Making quick and effective decisions on behalf of the customer 
Working a flexible Full-Time (40+ hours per week) schedule 
 
Performing the following tasks, with or without reasonable accommodation 
Work in an environment where the noise level varies and can be loud (hearing protection will be provided) 
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled</div></div><div>
BASIC QUALIFICATIONS<div>
Key job responsibilities 
Basic qualifications 
 
High School or equivalent diploma 
Previous experience in Customer Service 
Ability to effectively prioritize work time to ensure efficiency 
Experience with Windows Operating Systems and Microsoft Outlook 
Familiarity with multiple web browsers, data base searching and instant messenger tools</div></div><div> 
PREFERRED QUALIFICATIONS<div>
Preferred qualifications 
<ul><li>Arabic Speaker</li><li>Bachelor Degree or equivalent work- related experience</li><li>Proficiency in verbal and written communication skills</li><li>Experience in understanding performance metrics and developing them to measure progress against key performance indicators</li><li>Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div></div>
 <div><div>Job details</div><ul><div><div>
SAU, Riyadh</div></div><div><div>
Customer Service</div></div></ul></div>

Keeta

<div>
 
 We&rsquo;re Hiring: Customer Service Representative
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 At
 
 Keeta
 
 , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you&rsquo;re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment &mdash; this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Handle customer inquiries &amp; complaints across phone, chat, email, and more
 </li>
 <li>
 Provide clear information about our products &amp; services
 </li>
 <li>
 Support customers with orders (placement, changes, cancellations)
 </li>
 <li>
 Track deliveries &amp; coordinate with teams (Logistics, Sales, Tech/Product)
 </li>
 <li>
 Resolve issues related to delivery, payment, or service
 </li>
 <li>
 Maintain professionalism and represent the Keeta brand in every interaction
 </li>
 <li>
 Share customer feedback to help us improve
 </li>
 <li>
 Join training sessions to stay up to date on products &amp; policies
 </li>
 <li>
 Be flexible to work in shifts (24-hour rotation)
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 0&ndash;1 year experience (no experience needed)
 </li>
 <li>
 Fluent in Arabic &amp; English, with excellent communication skills
 </li>
 <li>
 Typing speed: ~40 WPM preferred
 </li>
 <li>
 Strong multitasking, problem-solving, and customer-focused mindset
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 📍
 
 Location: Riyadh, Saudi Arabia
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 
 #NowHiring #SaudiJobs #CustomerService#Keeta
 
 ,
 
</div>

Customer Service Representative

Al Ghalia Trading

<ul><li>To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole</li></ul>o To process all external and internal calls in a timely manner<ul><li>To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest&rsquo;s satisfaction</li><li>To prepare work area for opening, mid-shift, or closing in accordance with the company&rsquo;s standards</li></ul>o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly mannero To get to know guests&rsquo; preferences in order to satisfy their needs and build customer loyaltyo To have sufficient product knowledge to be able to give guest recommendations in a confident and competent mannerTo enter telephone and in-store &lsquo;products reservations into LS System (the Business Unit&rsquo;s computer system); recording every detail and dispatching information to the designated o kitchen sectiono To prepare the order&rsquo;s arrival list on a daily basis and distribute it (both in FOH and BOH)o To update function sheets with order&rsquo;s amendments and inform the concerned sectionso To ensure that the workplace and surrounding areas are kept clean and organized at all timeo To comply with all the company&rsquo;s statutory and legal requirements for fire, licensing and food handlingo To make sure that all furniture, fixtures and equipment are operating safely and maintained as required<ul><li>To assist the SBU&rsquo;s operation in the immaculate upkeep throughout the Call Centre Room</li></ul>o To encourage loyal and repeat business with a personable approach to your duties<ul><li>To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)</li><li>To answer email guest enquiries in a timely manner</li><li>To notify the MOD and/ or Chef of any special guest request</li><li>To record all details related to customer&rsquo;s complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager</li></ul>o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times<ul><li>To meet all timelines as required so as to ensure consistency in the service provided</li><li>To inform guests about the SBU&rsquo;s policy (delivery minimum charge, planning bespoke cake orders etc.)</li></ul>o To answer guests&rsquo; requests on social media tools including Lilou Artisan Patisserie WhatsappAny other tasks as assigned by the Shop Manager and Assistant Call Centre Managero Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)o Height Parameters: Ladies: 5&rsquo;4&rdquo; and Gentlemen: 5&rsquo;6&rdquo;o Customer Management skillso Ability to work both independently and in a teamo Personable and organizedo Ability to prioritize taskso Team-working skills: ability to work alone or as part of a teamo Self-motivated and detail orientedo Customer Management skillso Proficiency in MS Office and call centre equipment/ software programso Excellent interpersonal and communication skillsAbility to remain calm and courteous under pressureJob Types: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;Pay: &#65020;4,000.00 - &#65020;5,000.00 per month

call center

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility:
 
 
 
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge:
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising:
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification:
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Client Advisor: is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets. JOB RESPONSIBILITIES: Demonstrate a positive attitude that sees problems as challenges to be faced and overcome Comply with all company policies and procedures, including loss prevention, security and safety are adhered to Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager. Monitor and report sales results. Control of client stock assortment. Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals. Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example. Be courteous, considerate and gracious in all the dealings with customers, suppliers and associates. Record and maintain all customer information and preferences. Follow grooming standards as mentioned in the Associate Handbook. Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 2 years of experience in retail, Fashion / Eyewear.
 </li>
 <li>
 English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Sales Associate - David Clulow (Riyadh, Al Nakheel Mall)

Christian Dior Couture

<div>
 Position
 
 
 Sales Specialist Riyadh Saudi Arabia ( Saudi National )
 
 
 Job responsibilities
 
 
 A Sales Associate / Senior Sales Associate is responsible for maintaining an outstanding customer service and achieving sales goals. Main Responsibilities:
 
 
 <ul>
 <li>
 Ensure high level of customer satisfaction through excellent sales service.
 </li>
 <li>
 Assess customers needs and provide assistance and information on product features.
 </li>
 <li>
 Achieve monthly and annually sales target.
 </li>
 <li>
 Responsible on building relationships with customers through regular use of client book.
 </li>
 <li>
 Assist in floor moves, merchandising and display maintenance.
 </li>
 <li>
 Maintain an awareness of all promotions and advertisements.
 </li>
 <li>
 Participate in store meetings and training seminars.
 </li>
 <li>
 Maintain correspondence with a list of established clients and develop new clients. Profile
 </li>
 <li>
 Bachelor's degree/Diploma in Business Administration.
 </li>
 <li>
 Minimum 3 years of working experience in retail industry; luxury industry is preferable.
 </li>
 <li>
 Pleasant and good grooming skills.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Passionate with fashion and luxury retail industry.
 </li>
 <li>
 Outstanding customer service.
 </li>
 <li>
 Manage time wisely in a fast-paced environment.
 </li>
 <li>
 Physical ability to stand for extended periods.
 </li>
 <li>
 Flexibility with work varied hours/days, including nights, weekends, and holidays as needed.
 </li>
 <li>
 Willingness to adhere to all company policies, procedures, regulations, and standards.
 </li>
 </ul>
</div>

Sales Specialist Riyadh Saudi Arabia ( Saudi National)

Explore 979+ Customer care associate in Riyadh this September. Find roles across top companies and apply now to boost your career.

979 customer care associate jobs IN Riyadh

Delivery Station Customer Service Associate, Customer Service

Delivery Station Customer Service Associate, Customer Service

Customer Service Representative

call center

Sales Associate

Sales Associate - David Clulow (Riyadh, Al Nakheel Mall)

Sales Specialist Riyadh Saudi Arabia ( Saudi National)