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customer service supervisor

customer care coordinator receptionist

Cornerstone Development

<div>
 
 
 
 Job Summary
 
 
 
 
 The Receptionist will serve as the first point of contact for our organization, providing exceptional customer service and support to clients, visitors, and staff. This role involves managing front desk operations, handling inquiries, and ensuring a welcoming environment.
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 - Greet and assist visitors and clients in a friendly and professional manner.
 
 
 
 
 - Answer phone calls and direct them to the appropriate personnel.
 
 
 
 
 - Manage scheduling and appointments for staff members.
 
 
 
 
 - Handle incoming and outgoing mail and packages.
 
 
 
 
 - Perform administrative tasks as needed, including data entry and filing.
 
 
 
 
 - Collaborate with various departments to facilitate smooth communication.
 
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 - 3-5 years of experience in a receptionist or administrative role.
 
 
 
 - High school diploma or equivalent; additional certification in office administration is a plus.
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 - Excellent verbal and written communication skills.
 
 
 
 
 - Strong interpersonal skills with the ability to interact effectively with diverse individuals.
 
 
 
 
 - Proficient in Microsoft Office Suite and basic computer skills.
 
 
 
 
 - Strong organizational skills and attention to detail.
 
 
 
 
 - Ability to multitask and prioritize tasks effectively.
 
 
 
 
 
 
 
 
</div>

Receptionist

LeadInTop

<div>
 
 <ul>
 <li>
 As the first point of contact for our company, the Receptionist will greet visitors and deliver exceptional customer service.
 
 </li>
 <li>
 Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
 
 </li>
 <li>
 Supports managers and employees through a variety of tasks related to organization and communication.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills are important for interacting with colleagues, clients, and external contacts.
 
 </li>
 <li>
 Strong organizational abilities are crucial for managing tasks, schedules, and priorities efficiently.
 
 </li>
 <li>
 The ability to identify issues, evaluate options, and implement solutions is valuable in handling administrative challenges.
 
 </li>
 <li>
 Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint), email management.
 
 </li>
 <li>
 Proficiency in internet and computer-related tasks.
 
 </li>
 <li>
 +1 Experience at the same filed.
 
 </li>
 <li>
 Must have high management skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 <ul>
 <li>
 Social and Medical Insurance.
 
 </li>
 <li>
 2 Days Off.
 </li>
 </ul>
</div>

Admin

Egyptian Pearl's

<div>
 Egyptian Pearls is looking to hire a Receptionist to join our team in New Nozha.
 
 
 Job Responsibilities:
 
 
 Welcome and assist visitors and clients in a professional manner.
 
 Answer phone calls and direct them to the appropriate departments.
 
 Organize and schedule appointments and meetings.
 
 Handle incoming and outgoing mail and correspondence.
 
 Perform basic administrative and clerical tasks as needed.
 
 
 Requirements:
 
 
 Relevant educational background.
 
 Proficiency in computer use and Microsoft Office applications.
 
 Excellent communication and interpersonal skills.
 
 Presentable and courteous personality.
 
 Previous experience in a similar role is preferred.
 
 
 Job Details:
 
 Location: New Nozha
 
 Working Hours: 10:00 AM &ndash; 6:00 PM (Friday off)
 
 Employment Type: Full-time
 
 
 How to Apply:
 
 Send your CV to: careers@egyptianpearls.com Or contact us via phone/WhatsApp: 01009944596
</div>

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171519
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for providing support and assistance to customers in a friendly and professional manner at IKEA Egypt. This role requires the individual to represent the IKEA brand effectively, maintain store standards, and contribute to customer satisfaction by addressing inquiries and complaints efficiently. Success in this position involves maintaining high customer service standards, improving customer service processes, and embodying the values of the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customers
 
 
 <ul>
 <li>
 Greet and welcome customers upon arrival at the store.
 </li>
 <li>
 Answer customer inquiries and provide guidance on shopping at IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback on CRM system to build a knowledge base of frequent complaints and inquiries with relevant solutions.
 </li>
 <li>
 Ensure customers are dealt with professionally to ensure maximum customer satisfaction.
 </li>
 <li>
 Make announcements and page the person visitors have asked to see.
 </li>
 <li>
 Ensure customer bags are stored safely and securely.
 </li>
 <li>
 Ensure shopping tools and catalogues are available for customers.
 </li>
 <li>
 Provide bags and trolleys as appropriate.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Adhere to all system procedures as per policy and procedure.
 </li>
 <li>
 Provide Customer Senior with constant suggestions for improvements.
 </li>
 <li>
 Provide customers with catalogues upon request.
 </li>
 <li>
 Understand the role of shopping tools in increasing sales.
 </li>
 <li>
 Communicate with Duty Manager regarding complaints that require management assistance.
 </li>
 <li>
 Review standard operating procedures regularly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in dealing with customers and handling inquiries.
 </li>
 <li>
 Strong analytical skills to assess customer feedback and complaints.
 </li>
 <li>
 Effective communication skills with customers and team members.
 </li>
 <li>
 Problem-solving abilities to resolve customer issues efficiently.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School education.
 </li>
 <li>
 Minimum of 2 years of experience in a similar role.
 </li>
 <li>
 Experience as a Customer Service Assistant or Receptionist.
 </li>
 <li>
 Effective communication and customer handling skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

ReliefWeb

<div>
 Egypt
 
 
 Resettlement Legal Officer
 
 
 Organization
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Posted 22 Oct 2025 Closing date 27 Oct 2025
 
 
 
 Saint Andrew&rsquo;s Refugee Services, Cairo
 
 
 
 
 Call for Applications: Resettlement Program, Resettlement Legal Officer
 
 
 
 Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth and children support services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.
 
 
 
 StARS&rsquo; Mission:
 
 Driven by a commitment to solidarity and human dignity, StARS works both as displaced people and for displaced people to support the resilience and leadership of individuals and communities in their pursuit of an enhanced quality of life.
 
 
 
 StARS&rsquo; Vision:
 
 StARS envisions a future where displaced people and the societies they join stand in solidarity, recognizing the strength and leadership of refugees. In this world, the displaced thrive with dignity, claiming their rights and enriching our shared human experience.
 
 
 
 Standard of Professional Conduct:
 
 StARS and all its staff must adhere to the values and principles outlined in StARS&rsquo; Code of Conduct, Child Safeguarding Policy, and PSEAH policy.
 
 
 
 Commitment to Gender, Equality, Diversity, and Inclusion:
 
 StARS is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. StARS expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
 
 
 
 We serve
 
 people from many places, including Eritrea, Ethiopia, Iraq, Somalia, South Sudan, Sudan, Syria and Yemen.
 
 
 To learn more please visit our website: www.stars-egypt.org or our Facebook page https://www.facebook.com/standrewsrefugeeservices?fref=ts
 
 
 
 Project Description: Refugee Legal Aid Program
 
 
 
 The Refugee Legal Aid Program provides advice and representation to refugees seeking recognition by UNHCR through refugee status determination procedures in Egypt and assists refugees in accessing resettlement to safe third countries. The Refugee Legal Aid Program is seeking a Resettlement Legal Officer to assist vulnerable refugees in their resettlement process.
 
 
 
 Role
 
 
 
 Under the supervision of the Resettlement Program Coordinator, the Resettlement Legal Officer is responsible for the provision of legal advice and representation to urban refugees in matters related to resettlement. This includes: assessment of initial requests for assistance with resettlement; the screening of cases to identify those of heightened vulnerability fitting UNHCR&rsquo;s resettlement criteria; drafting referral documents in support of claims for resettlement; reviewing intake screenings of volunteer legal advisors; and providing advice to refugees in all matters related to resettlement through drop-in services. The Resettlement Legal Officer is also expected to contribute to advocacy efforts regarding the urban refugee population and to supervise and train volunteer staff. The Resettlement Legal Officer is a member of a team of approximately 20 legal staff and reports to the Resettlement Program Coordinator.
 
 
 
 Responsibilities
 
 
 
 All duties are carried out under the supervision of the Resettlement Program Coordinator.
 
 
 
 Legal and Technical
 
 
 
 <ul>
 <li>
 To conduct the screening and intake of potential clients for representation in resettlement matters.
 </li>
 <li>
 To prepare seven to ten resettlement referrals per month.
 </li>
 <li>
 To maintain good working knowledge of UNHCR policies and procedures in resettlement matters.
 </li>
 <li>
 To assist in the review and preparation of resettlement referrals to UNHCR.
 </li>
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 To identify cases appropriate for expedited consideration by UNHCR and to draft such requests.
 </li>
 <li>
 To assist with follow-up communication and inquiries to UNHCR regarding resettlement cases.
 </li>
 <li>
 To provide general legal counseling and assistance to refugees regarding their applications for registration, protection, and resettlement before UNHCR.
 </li>
 <li>
 To undertake country of origin research in support of individual claims and for general organizational research purposes. To maintain good working knowledge of the current political and social situations in the countries of origin of StARS&rsquo; clients.
 </li>
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 To assess extra-legal client needs and refer to other StARS teams or external organizations as appropriate.
 </li>
 <li>
 To undertake comprehensive case management practices including maintaining and updating electronic databases and records for each client, and keeping detailed notes of all casework activities.
 </li>
 <li>
 To adhere to the Nairobi Code of Ethics, the StARS Policies and Procedures Manual, and the StARS Code of Conduct.
 
 
 </li>
 </ul>
 
 Programmatic
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in development and implementation of team policies and procedures.
 </li>
 <li>
 To provide case reporting data to the Resettlement Program Coordinator as requested for purposes of accurately reporting work to senior management, funders, and others.
 </li>
 <li>
 To attend and contribute to meetings and other staff meetings.
 </li>
 <li>
 To build and maintain strong relationships with refugee communities in Cairo.
 </li>
 <li>
 To build and maintain relationships with psychosocial and education staff and operational partners.
 
 
 </li>
 </ul>
 
 Supervisory
 
 
 
 <ul>
 <li>
 To assist the Resettlement Program Coordinator in conducting intensive one-to-two-week training for new volunteers two to three times per year.
 </li>
 <li>
 To assist the Resettlement Program Coordinator in the management of volunteer caseloads, and the provision of case specific advice.
 </li>
 <li>
 To engage proactively in promoting self-care among volunteers and other staff.
 </li>
 <li>
 To ensure high quality legal advice and representation and a refugee rights-based approach.
 
 
 </li>
 </ul>
 
 Finance and Administration
 
 
 
 <ul>
 <li>
 To undergo probation and regular performance appraisals.
 
 
 </li>
 </ul>
 
 Communication and Reporting
 
 
 
 <ul>
 <li>
 To communicate regularly with the Resettlement Program Coordinator, reporting on all major issues and developments in the field and within the Refugee Legal Aid Program.
 </li>
 <li>
 To promote information-sharing within the Refugee Legal Aid Program and StARS on all issues affecting the populations we serve.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 The ideal candidate will be energetic, articulate, and comfortable interacting with diverse segments of society. She or he will have demonstrated a firm commitment to human rights and refugee issues.
 
 
 
 Essential Qualifications
 
 
 
 <ul>
 <li>
 English being the official language of UNHCR Cairo and StARS, the Resettlement Legal Officer must be fluent in oral and written English.
 </li>
 <li>
 Fluency in Arabic or a refugee language is an advantage.
 </li>
 <li>
 Master&rsquo;s degree in a related field (international development, international law, development studies, Middle East Studies) OR a qualified lawyer in any jurisdiction (J.D., LLB or equivalent) OR a minimum of one year of experience in representing refugees in the resettlement or Refugee Status Determination processes OR two years of experience providing direct representation to indigent people in any setting.
 </li>
 <li>
 Excellent legal research and drafting skills.
 </li>
 <li>
 Knowledge of UNHCR guidelines and procedures, especially resettlement criteria.
 </li>
 <li>
 Knowledge of the general protection situation and vulnerabilities of refugees in Egypt.
 </li>
 <li>
 A demonstrated commitment to and sensitivity toward vulnerable or displaced people.
 </li>
 <li>
 Ability to live and work in a fluid security environment.
 </li>
 <li>
 Proven experience drafting client affidavits and legal arguments.
 </li>
 <li>
 Ability to exercise sound legal judgment, well organized, self-motivated, and reliable.
 </li>
 <li>
 Demonstrated compassion for refugees and displaced people.
 </li>
 <li>
 Demonstrated ability to communicate effectively both orally and in writing.
 </li>
 <li>
 Demonstrated ability to work in a team as well as individually.
 </li>
 <li>
 A positive attitude and sensitive manner when dealing with clients including a range of interviewing skills for dealing with challenging scenarios, particularly in advocating for survivors of violence, trafficking, torture, and sexual and gender-based violence.
 
 
 </li>
 </ul>
 
 Desirable Characteristics
 
 
 
 <ul>
 <li>
 Experience designing and conducting training for non-technical audiences.
 </li>
 <li>
 Managerial experience or familiarity with volunteer oversight.
 </li>
 <li>
 Life and work experience in the Middle East or Egypt or with an urban refugee population.
 
 
 </li>
 </ul>
 
 Working Hours:
 
 The Resettlement Legal Officer is expected to be at work for 40 hours per week, between the hours of 9am and 5pm, from Sunday to Thursday. Longer hours, evening and weekend work are sometimes necessary. Work will be conducted both in StARS premises and also in refugee communities and centers.
 
 
 
 Reporting to:
 
 Resettlement Program Coordinator
 
 
 StARS salaries are standardized per position according to a pay scale and are not negotiable based on the individual experiences and qualifications of the candidate. StARS salaries are competitive with the local market. Position salary will be discussed at the shortlisting and interview stage.
 
 
 
 This position is subject to a three-month probationary period, at which time the employee&rsquo;s performance will be reviewed and probation may be extended.
 
 
 
 
 Closing date for applications:
 
 27 October 2025
 
 
 
 Anticipated Starting date:
 
 2 November 2025
 
 
 How to apply
 
 
 
 To apply:
 
 Please send your Cover Letter and CV and brief legal writing sample to
 
 applications@stars-egypt.org
 
 using the subject line &ldquo;Resettlement Legal Officer&rdquo;
 
 .
 
 All applications should provide contact information for two professional/academic reference (referees will only be contacted after interviews).
 
 
 
 
 Note:
 
 Only short-listed applicants will be contacted for an interview.
 
 
 
 Job details
 
 
 Country
 
 
 <ul>
 <li>
 Egypt
 
 
 </li>
 </ul>
 City Cairo Source
 
 
 <ul>
 <li>
 St. Andrew&rsquo;s Refugee Services
 
 
 </li>
 </ul>
 Type
 
 
 <ul>
 <li>
 Job
 
 
 </li>
 </ul>
 Career category
 
 
 <ul>
 <li>
 Program/Project Management
 
 
 </li>
 </ul>
 Years of experience
 
 
 <ul>
 <li>
 0-2 years
 
 
 </li>
 </ul>
 Theme
 
 
 <ul>
 <li>
 Protection and Human Rights
 
 
 </li>
 </ul>
 Share
 
 
 <ul>
 <li>
 Share this on Facebook
 </li>
 <li>
 Share this on X
 </li>
 <li>
 Post this on LinkedIn
 </li>
 </ul>
</div>

Resettlement Legal Officer

DP World

<div>
 
 
 For DP World Logistic Services Masr
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 Proactively manage daily Airfreight forwarding activities of the company, including all air export &amp; import and cross-trade operations, customs clearance, and associated services ..
 </li>
 <li>
 Handling the freight forwarding operations and daily coordination between customers and DPW appointed agents/ airlines and service providers.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and execute the required freight forwarding activities against the customer request.
 </li>
 <li>
 Coordinate, follow up, arrange, document, and fill the shipment documents (invoices, packing list, Air Waybill (AWB) draft, etc.) with Airlines, General Sales Agents (GSAs), and service providers..
 </li>
 <li>
 Coordinate the shipping process between the customer and the service providers (Airline, Air Cargo Terminal, customs broker, trucking company, agents, etc.) to ensure timely and efficient service delivery.
 </li>
 <li>
 Communicate with all stakeholders (customers, Airlines, truckers &amp; service providers etc..) to achieve profitable deals and mutual satisfaction.
 </li>
 <li>
 Ensure timely and accurate data entry into our operations system.
 </li>
 <li>
 Maintain updated reports of shipments tracker and send to customers on a weekly basis.
 </li>
 <li>
 Provide information to customers about the status of their shipments.
 </li>
 <li>
 Follow up the customer complaints to close internally with clear action plan and responsibility.
 </li>
 <li>
 Check and process international Airfreight shipping documents.
 </li>
 <li>
 Support finance and trade teams with accurate documentation for invoicing and compliance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Skills, and Experience
 
 
 <ul>
 <li>
 Bachelor educational degree (Preferable Logistics field or equivalent)
 </li>
 <li>
 A minimum of 3 years working experience in the field of Logistics &amp; Freight Forwarding Airfreight operations, regulations, and documentation.
 </li>
 <li>
 Must have in-depth knowledge about the Air Cargo market and freight forwarding industry.
 </li>
 <li>
 Strong knowledge of Airfreight specific laws, regulations, and IATA/Dangerous Goods (DGR) requirements.
 </li>
 <li>
 History of working within a target driven environment with a proven track record of meeting / exceeding targets.
 </li>
 <li>
 Demonstrated experience as a Freight Forwarding Coordinator and in Airfreight Customer Service, including managing client inquiries, providing timely rate quotations, and handling track &amp; trace requests.
 </li>
 <li>
 Excellent English Language both written and spoken.
 </li>
 <li>
 V. Good in Microsoft Office Programs: Excel, Power Point, Word, Outlook
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
</div>

Air Freight Operational and Customer Service

Smash Trading

<div>
 
 
 
 Join Smash Trading as Our Next Senior Digital Marketing Coordinator
 
 
 
 
 
 
 
 Are you a seasoned digital marketing professional ready to lead bold strategies and drive measurable growth?
 
 
 Smash Trading is looking for a
 
 Senior Digital Marketing Coordinator
 
 with
 
 7+ years of experience
 
 to join our dynamic, on-site team.
 
 
 You&rsquo;ll take the lead on
 
 social media strategy
 
 , shaping our digital presence and driving campaigns that inspire engagement, growth, and real impact.
 
 
 At Smash Trading, we believe in
 
 career growth, innovation, and collaboration
 
 &mdash; empowering you to bring ideas to life in a fast-paced, results-driven environment.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Develop and execute end-to-end social media strategies across platforms
 </li>
 <li>
 Analyze campaign performance and optimize for engagement and conversion
 </li>
 <li>
 Collaborate with creative and content teams to ensure brand consistency
 </li>
 <li>
 Stay ahead of digital trends to keep our brand fresh and relevant
 </li>
 </ul>
 <li>
 
 </li>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 7+ years of experience in digital marketing or social media strategy
 </li>
 <li>
 Proven success in managing and growing brand presence
 </li>
 <li>
 Strong analytical and creative thinking skills
 </li>
 <li>
 Passion for innovation and professional growth
 </li>
 </ul>
 
 
 
</div>

Senior Digital Marketing Coordinator

Explore 501+ Customer care coordinator receptionist in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.

501 customer care coordinator receptionist jobs IN Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

Receptionist

Admin

Receptionist

Shopping Experience Assistant | IKEA | CFC

Resettlement Legal Officer

Air Freight Operational and Customer Service

Senior Digital Marketing Coordinator