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customer service representative Jobs in Karachi

customer service representative

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customer care executive

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 
 Qualifications
 
 <ul>
 <li>
 
 Minimum Intermediate or above
 
 </li>
 <li>
 
 Proficiency in verbal communication skills in English is essential
 
 </li>
 <li>
 
 Advanced proficiency in MS Excel
 
 </li>
 <li>
 
 6 months of proven experience in a customer-facing role is required
 
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 
 </li>
 <li>
 
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 
 </li>
 <li>
 
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 </li>
 </ul>
 
 
 
 Perks of being an ibexian
 
 
 
 <ul>
 <li>
 
 Medical Insurance &amp; OPD
 
 </li>
 <li>
 
 Provident Fund with investment options
 
 
 </li>
 <li>
 
 Leave Encashment
 
 </li>
 <li>
 
 Annual leaves
 
 </li>
 <li>
 
 On job training
 
 </li>
 <li>
 
 Two days off in a week
 
 </li>
 <li>
 
 Ergonomic furniture and infrastructure
 
 </li>
 <li>
 
 Referral Rewards
 
 </li>
 <li>
 
 Annual Increment
 
 </li>
 <li>
 
 Conveyance facility
 
 </li>
 <li>
 
 Loan facility
 
 </li>
 <li>
 
 Employee Appreciation Programs
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

E-Commerce Chat Support Executive

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Simply Connect

Back Office ExecutiveLocation: PECHS Block 6, Karachi (Onsite)Job Type: Full-TimeShift: Night Shift (US Hours)We are looking for a Back Office Executive to support our telecom operations by processing customer orders, updating CRM records, verifying customer information, and coordinating with internal teams to ensure timely service activation.Key Responsibilities<ul><li>Process customer orders and service requests.Verify customer information and required documents.</li><li>Update and maintain CRM records.</li><li>Coordinate with internal departments for order completion.</li><li>Follow up on pending cases and ensure timely resolution.</li><li>Perform other back-office and administrative tasks as assigned.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Requirements<ul><li>Minimum 6 months to 1 year of experience in Telecom Lead Generation, Back Office Operations, Customer Service, Sales Support, or a related field is preferred.</li><li>Experience with CRM systems, order processing, service activation, and customer verification will be an advantage.</li><li>Good communication and computer skills.</li><li>Ability to work in a fast-paced environment.</li><li>Fresh candidates with excellent communication skills and a strong willingness to learn are also encouraged to apply.</li></ul>Interested candidates can share their CV at aatif.m.khan@gmail.com or hr@wesimplyconnect.comPay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Rate your English communication skills? rate out 10 </li></ul>Experience:<ul><li>Back office executive (call center): 1 year (Required)</li></ul>Work Location: In person

Back Office Executive

Lisam

International Sales Executive (Inbound)Location: Main Shahrah-e-Faisal, Karachi Shift Timing: 8:00 PM &ndash; 5:00 AM (Night Shift) | Monday &ndash; FridayJob Description:We are looking for motivated and target-driven individuals to join our International Sales Team. This role is ideal for candidates who have strong communication skills and are passionate about building a successful career in international sales.As an International Sales Executive, you will handle inbound customer interactions, understand client requirements, provide suitable solutions, and drive sales while ensuring an excellent customer experience.Responsibilities:<ul><li>Handle inbound calls from international customers and convert opportunities into successful sales.</li><li>Understand customer needs and recommend appropriate products/services.</li><li>Maintain accurate records of customer interactions, sales activities, and transactions.</li><li>Communicate professionally and effectively in English with international customers.</li><li>Achieve assigned sales targets while maintaining quality standards.</li><li>Build strong customer relationships and ensure customer satisfaction.</li></ul>Growth Opportunities &amp; Benefits:<ul><li>Attractive salary package starting from 55K+ PKR with Commission &amp; SPIFFs.</li><li>Fast-track career growth opportunities within the organization.</li><li>Multiple departmental shifts and career pathways available based on performance.</li><li>High-performing employees can receive promotions and departmental transfers within 6 months.</li><li>Career progression can lead to salary growth from 90K base salary up to 250K+ PKR, along with commissions and performance-based incentives.</li></ul>Requirements:<ul><li>Excellent English communication skills.</li><li>Prior experience in international sales, inbound sales, or customer service is preferred.</li><li>Ability to work night shift (8:00 PM &ndash; 5:00 AM).</li><li>Strong negotiation, problem-solving, and interpersonal skills.</li><li>Goal-oriented mindset with the ability to achieve sales targe</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs180,000.00 per monthWork Location: In person

International Inbound Sales Executive

Optix Pakistan Pvt Ltd

The Sales Executive is responsible for generating new business opportunities, achieving sales targets, and maintaining strong customer relationships. The role involves identifying prospective customers, conducting sales presentations, closing deals, and ensuring excellent customer service to maximize revenue growth.Pay: From Rs40,000.00 per monthWork Location: In person

Sales Requisition Executive

Explore 177+ Customer care executive in Karachi this August. Find roles across top companies and apply now to boost your career.