sales executive

accounts executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support representative Jobs in Karachi

chat support representative

customer care executive

Mars BPO

Job Description: We are looking for dedicated and customer-focused Customer Care Executives to join our call center team. In this role, you will interact with customers through inbound and outbound calls, provide accurate information, resolve concerns, and ensure a positive customer experience. This opportunity is ideal for both freshers and experienced candidates seeking growth in a professional call center environment.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Provide clear information about products and services.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Support lead generation and basic sales activities when required.</li><li>Maintain accurate records of customer interactions and follow-ups.</li><li>Work closely with the team to achieve daily and monthly targets.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Good communication skills in [English/Local Language].</li><li>Customer-oriented attitude with problem-solving skills.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer knowledge (MS Office).</li><li>Call center experience is a plus, but freshers are encouraged to apply.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth and advancement opportunities.</li><li>Training and continuous support.</li><li>Recognition and rewards for good performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Care Executive

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37k-45k (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 to Rs 45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

ACE Marketing (Pvt) Ltd.

Hiring: Customer Support ExecutiveShifts: Evening / Night Salary: PKR 35,000 &ndash; 40,000Why Join 1AZ0 Marketing?<ul><li>Focus on Lead Generation Only (No Sales Targets)</li><li>Relaxed, Target-Free Environment</li><li>Free Communication Skills Training</li><li>Ideal for Students &amp; Fresh Graduates</li></ul>Requirements<ul><li>Minimum Education: Intermediate, O/A Levels</li><li>Excellent Spoken &amp; Written English</li></ul>Your Role<ul><li>Make outbound calls to potential clients (U.S. Market).</li><li>Gather, follow up on, and manage leads.</li><li>Build and maintain strong client relationships.</li></ul>Apply Now!Job Types: Full-time, Part-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located in Gulistan e johar or Gulshan e Iqbal?</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Work Location: In person

Customer Support Executive (Night Shifts/Part time Shift)

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

At-Desk PVT LTD

Job description:<ul><li>Carry out duties to assist the UK customer service department.</li><li>Taking care of incoming and outgoing calls.</li><li>Conversing with a caller while adhering to several communication scripts.</li><li>Engaging with customers via phone, chat, and other relevant channels.</li><li>Determining the needs of the client, responding to inquiries, and offering alternatives or solutions.</li><li>Maintaining structured chat logs</li><li>Hitting targets and enhancing performance.</li><li>Taking care of client accounts</li><li>Carrying out data entry duties as required.</li></ul>Requirements for Skills<ul><li>Global Call Center Background Communication Skills: Fluency in English</li><li>Confidence in Speaking, and Good Listening</li><li>Ability to Multitask</li><li>Outstanding internet and computer skills.</li><li>A creative, adaptable, flexible, and enthusiastic mindset.</li><li>Availability for the 5:00 PM &ndash; 1:00 AM shift (Mon&ndash;Fri).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative - UK Based

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 </li>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Urdu Languages.
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

Explore 841+ Customer care executive in Karachi this January. Find roles across top companies and apply now to boost your career.

841 customer care executive jobs IN Karachi

Customer Care Executive

Customer Care Executive

Customer Support Executive (Night Shifts/Part time Shift)

Customer Support Executive

Customer Service Representative - UK Based

Customer Service Representative (CSR)

Call Center Agent - Inbound