sales manager Jobs in Dubai United Arab Emirates

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customer service executive

customer care manager

DUBAI PROPERTIES GROUP LLC

<p>The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.</p><p><strong>Overall Responsibilities</strong></p><ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul><p><strong>Tenant Relations</strong></p><ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul><p><strong>Financials / Legal</strong></p><ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul><p><strong>Customer Service and Relations</strong></p><ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul><p><strong>Mall Operations and Marketing Support</strong></p><ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul><p><strong>Performance Review and Reporting</strong></p><ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

AppsFlyer

<p>At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact.</p> About the Role <p>As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation.</p> What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us <p>AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply.</p> <p><b>Employment Type:</b> Full Time<br/><b>Experience:</b> Years<br/><b>Vacancy:</b> 1</p>

Customer Success Manager - Middle East- Maternity Leave Replacement

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager <p>Posted On 12 Sep, 2025</p><p>Type Permanent</p><p>Job Category Retail Banking - Branches</p><p>Job Purpose:</p><p>The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><p>Customer Service:</p><ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul><p>Consumer Protection:</p><p>Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.</p><p>The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices</p><p>Adhere to all bank's policies and procedures.</p><p><strong>Qualifications, Experiences & Technical Skills:</strong></p><ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul><p>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.</p><p>The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.</p>

Customer Service Manager, Dubai & Sharjah

Lufthansa Technik

<div>
 The sky&rsquo;s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.
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   Central contact person within customer service for all issues of daily operational business of high complexity and escalation
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   Manage the customer relationship at operational level and ensure its ongoing development
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   Monitor costs and revenue on the relevant customer contract independently.
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   Analyze profitability and ensure invoicing in line with customer contract
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   Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
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   Processing and management of customer complaints; ensure feedback within LHT&rsquo;s Quality Management System
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   Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs
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   Assume key user functionality for projects, processes and interfaces; Assist and instruct employees
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   Develop and implement customer-specific special processes
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   Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
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   Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
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  Requirements
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   Knowledge of economic principles and contexts
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   Fluent in English, Arabic and/or German desirable
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   Very high service and customer orientation, sociable
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   Good computer skills (MS-Office, SAP R / 3)
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   Ability to work within teams
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   Ability to guide employees
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   Creativity / innovative thinking
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   High degree of flexibility
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   Independent and systematic working within a rapidly changing environment
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   Responsibility and self-initiative
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   Openness for professional development
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   Ability to handle stress
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   Willing to travel
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   University or technical college degree preferably with aviation background
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   3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
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   Experience of working in a multinational company
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Customer Services Manager - Dubai

Zurich Insurance Company

A leading insurance provider in Dubai is seeking a Customer Service Officer to enhance customer relationships and meet operational targets. Applicants must be UAE Nationals with a Bachelor's degree and relevant experience. Excellent communication in English and Arabic, alongside analytical skills, are essential for success in this full-time role. Join a team that values collaboration and continuous improvement.

Insurance Customer Care Officer - Dubai (On-site)

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National)

Ghassan Aboud Group FZE

<p><strong>Grandiose</strong> is a home-grown Retail chain giving its customers a different experience for shopping and dining in the UAE. The fast-growing premium grocery retailer is looking for a dynamic  <strong>Quality Assurance Executive </strong> (Customer Service) for our E-Commerce team in UAE</p><br/><p><strong>Job Summary:</strong></p><br/><p>Responsible for ensuring that all aspects of the eCommerce platform meet the highest standards of quality and functionality. This role involves testing and evaluating website features, product listings, and customer interactions to identify and resolve issues before they impact the customer experience.</p><br/><p><strong>Key Responsibilities:</strong></p><br/><ul><li>Live monitor eCom Operations across stores and ensure SLAs are being met</li><li>Action and escalate eCom SLA breaches related to Operations and Last Mile.</li><li>Handle aggregators escalations and resolve it with stores, operations and last mile</li><li>Take charge of the stores customer complains and ensure satisfactory resolution and reporting</li><li>Take proactive measures on to prevent customer complains when needed</li><li>Lead the daily surveying and customer satisfaction reports</li><li>Receive and resolve customers queries, escalations and complains</li><li>Work as a single point of contact of live support for pickers, drivers, partners and customers</li><li>Order outsource adhoc resources of last mile when required according to process</li><li>Attend to customer communication channels over Hotline, Online Chat, Email, WhatsApp and Tickets</li><li>Maintain complain records and reports for stores, staff, partners, etc</li><li>Manage customers requests for order edits, orders support, returns, replacements, etc</li><li>Conduct outbound surveys</li><li>Take ownership of customer’s cases and follow up with concerned departments till resolution.</li></ul><ol type="1"><li>Quality Assurance</li><li>Customer Service</li><li>Customer satisfaction</li><li>E-Comm Live operations monitoring</li><li>Escalations and complain handling</li></ol>

Quality Assurance Executive (Customer Service in E-comm) -  Grandiose

Explore 7804+ Customer care manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.