sales manager

marketing manager

sales coordinator

key account manager

sales consultant

customer care manager

Salar Khan Tourism LLC

About Salar Khan Tourism:At Salar Khan Tourism, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it&rsquo;s cultural tours, adventure expeditions, or custom itineraries, we&rsquo;re passionate about connecting people with the beauty and heritage of our region. We're looking for a Customer Care and Social Media Officer who shares our love for travel and dedication to exceptional service.Role Overview:As the Customer Care and Social Media Officer, you will be the voice of Salar Khan Tourism&mdash;both in direct communication with our clients and on our social media channels. You&rsquo;ll help travelers with inquiries and bookings, resolve issues with professionalism, and create engaging content that brings our brand to life online.Key Responsibilities:Customer Care (60%)<ul><li>Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide detailed information about tours, packages, availability, pricing, and travel tips.</li><li>Handle booking requests, special requirements, and follow-up support after trips.</li><li>Address and resolve customer complaints with a calm, solution-oriented attitude.</li><li>Maintain accurate records of customer interactions and feedback for continuous improvement.</li></ul>Social Media (40%)<ul><li>Manage Salar Khan Tourism&rsquo;s accounts on Instagram, Facebook, TikTok, and other platforms.</li><li>Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.</li><li>Respond to comments, DMs, and mentions in a timely and friendly manner.</li><li>Stay up to date with social media trends to keep our content fresh and relevant.</li><li>Monitor analytics and prepare monthly reports on performance, growth, and engagement.</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer service or social media (tourism or hospitality preferred).</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).</li><li>Friendly, professional, and solution-focused attitude.</li><li>Ability to multitask and work both independently and as part of a team.</li></ul>Preferred Qualifications:<ul><li>Degree or diploma in Tourism, Marketing, Communications, or a related field.</li><li>Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).</li><li>Basic design or video editing skills (e.g., Canva, CapCut).</li><li>Passion for travel, culture, and delivering top-tier guest experiences.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities in a dynamic and growing tourism company.</li><li>Travel perks and discounts on Salar Khan Tourism packages.</li><li>A friendly, collaborative team environment.</li><li>Flexible working hours (based on role requirements).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,800.00 per month

Customer Care and Social Media Officer (Female)

Dubai Holding

<div>
 
 
 About Dubai Holding Real Estate:
 
 
 
 
 
 
 Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
 
 
 
 
 
 Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 
 
 
 
 
 
 About the Job:
 
 
 
 
 
 
 An opportunity has arisen for a
 
 Director - Residential Customer Care
 
 to join
 
 Dubai Holding Real Estate.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.
 </li>
 <li>
 Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.
 </li>
 <li>
 Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.
 </li>
 <li>
 Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.
 </li>
 <li>
 Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
 </li>
 <li>
 Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA's (Delegation of Authority).
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
 </li>
 <li>
 Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA's (Service Level Agreements).
 </li>
 <li>
 Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.
 </li>
 <li>
 Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.
 </li>
 <li>
 Provide high quality and consistent customer service to address the customers' business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.
 </li>
 <li>
 Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.
 </li>
 <li>
 Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.
 </li>
 <li>
 Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.
 </li>
 <li>
 Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.
 </li>
 <li>
 Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.
 </li>
 <li>
 Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.
 </li>
 <li>
 Work closely with other senior leaders to ensure that customer management activities are aligned with the company's overall goals and objectives.
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business/ Marketing/ Communication Management. Master's degree preferred.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) - preferred
 </li>
 <li>
 Minimum 8 to 10 years of experience in customer service, customer relationship management, sales, or marketing, with at least 5 years in a leadership or management role.
 </li>
 <li>
 Proficiency in Ms. Office suite and software applications, including customer relationship management (CRM) systems, social media and email marketing platforms.
 </li>
 <li>
 Ability to resolve customer complaints and develop strategies to improve customer satisfaction.
 </li>
 <li>
 Work under stringent deadlines and high-pressure environment and also motivate others.
 </li>
 <li>
 Strong analytical skills, interpersonal and influencing skills with versed communication skills in English and/ or Arabic. &middot; Proven ability to develop and implement successful customer management strategies.
 </li>
 <li>
 Ability to work effectively with other senior leaders to achieve business objectives.
 </li>
 <li>
 Excellent customer service skills, with a deep understanding of customer needs and expectations.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Director - Residential Customer Care - Dubai Holding Real Estate

Emirates Islamic

<div>About Emirates NBD
 
 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
About the Unit
ENBD Services TBO Client Care team handles Complaints, Queries, Requests raised through CRM, Emails and incoming calls from the Clients, RMs and Branches of the bank. Team also supports Business Stakeholders in managing outbound calling campaigns which could be proactive in nature or to promote any kind of Marketing initiatives.
Scope of activities include areas related to businessONLINE platform, Digital Onboarding, Trade Finance, Payments, Account Services and Cheques for both ENBD &amp; EI segments.
About the role
<ul><li>Oversee end-to-end Service processes for all in scope areas and ensure they are running smoothly and are following external and internal policies and procedures.
</li><li>Manage high quality delivery as per the defined and agreed SLAs.
</li><li>Help drive overall Service-Related Metrics by giving transparency to the stakeholders on complaints analytics.
</li><li>Manage key stakeholders within the Group.
</li><li>Live by and promote Services values across the organization.
</li><li>Drive Innovation and Critical Thinking within the team for continuous improvement.
</li></ul>What You'll Do:
Service Strategy
<ul><li>Create Strategy Plan Start of the year
</li><li>Run it pass the stakeholders and leadership
</li><li>Run it pass through the Teams in the town halls
</li></ul>Stakeholder management
<ul><li>Create strategy signoff by Key Stakeholders
</li><li>Regular monthly meets with the Stakeholders
</li><li>Update the stakeholders on Service Strategy status
</li><li>Regular Updates to the teams on the strategy status
</li><li>Prepare Service-Related slides including Analytics
</li></ul>Achievement of performance KPIs of net flows
<ul><li>Manage the performance of the agents/AMs by setting performance objectives, reviewing employee&rsquo;s performance against set objective periodically. Rewarding employees for successful achievement of goals. Responsible for leave management.
</li><li>Identify team&rsquo; knowledge and skill gaps and work with the learning and development team to develop their capabilities.
</li><li>Provide coaching, feedback and assistance to the team
</li><li>Manage the team&rsquo;s activities to ensure overall performance.
</li><li>Identify proactively opportunities to improve the team&rsquo;s performance and create action plans that drive results.
</li><li>Contribute to the implementation and administration of the process and procedures.
</li></ul>Service delivery
<ul><li>Maintain relations with the stakeholders and update progress on agreed SLAs periodically.
</li><li>Drive process improvement initiatives and projects
</li><li>Identify potential attrite through early warning signal and adopt retention measures to retain key talent
</li></ul>Customer satisfaction
<ul><li>Ensure ENBD&rsquo;s Operating Model is applied in the team&rsquo;s daily activity.
</li><li>Ensure employees concerns are addressed, and E-Sat targets are met.
</li><li>Analyze complaints&rsquo; root causes and trends and provide insight and recommendations for improvement.
</li><li>Work cross-functionally to identify obstacles to quality and streamline processes wherever possible.
</li></ul>Quality adherence
<ul><li>Ensure high quality team performance
</li><li>Ensure high quality services are provided and are in line with company and the client&rsquo;s policies, processes and procedures.
</li><li>Ensure proper quality control measures are in place and adhered to at all times.
</li><li>Ensure end-to-end processes are running smoothly and within given timelines
</li><li>Comply to information security and data privacy policies
</li><li>Ensure internal metrics are met to achieve high level customer satisfaction.
</li></ul>What We Are Looking For:
Educational Background:
<ul><li>Minimum bachelor&rsquo;s degree in any field
</li></ul>Skills / Work Experience
<ul><li>Previous experience in leading a team in a banking process.
</li><li>Advanced problem-Solving skills
</li><li>Excellent Knowledge of MIS systems
</li><li>Excellent Knowledge of MS Office
</li></ul>Competencies
1. Customer-Centric Competencies
&bull; Client Relationship Management: Ability to build and maintain strong relationships with retail and business banking clients.
&bull; Customer Experience Orientation: Focus on delivering consistent, high-quality service across all touchpoints.
&bull; Problem Solving: Quickly and effectively resolve client complaints or escalations.
2. Communication &amp; Interpersonal Skills
&bull; Effective Communication: Clear, concise verbal and written communication with both customers and internal teams.
&bull; Empathy &amp; Emotional Intelligence: Understand and manage client emotions to create a personalized service experience.
&bull; Negotiation &amp; Conflict Resolution: Manage difficult conversations and align outcomes with client expectations.
3. Operational &amp; Technical Skills
&bull; Banking Product Knowledge: Strong understanding of retail, SME, or corporate banking products and services.
&bull; CRM &amp; Digital Tools Proficiency: Hands-on experience with customer service tools, CRMs, or omnichannel platforms.
&bull; Process &amp; Policy Adherence: Ensure compliance with internal policies and regulatory guidelines.
4. Leadership &amp; Team Management (if in a leadership role)
&bull; Team Coaching &amp; Development: Train, mentor, and motivate customer service representatives.
&bull; Performance Management: Monitor KPIs, SLAs, and drive improvements in client servicing metrics.
&bull; Cross-functional Collaboration: Work with product, operations, and compliance teams to solve systemic issues.
5. Analytical &amp; Strategic Thinking
&bull; Client Feedback Analysis: Interpret data from surveys, complaints, and feedback tools to improve service.
&bull; Root Cause Analysis: Identify patterns in service failures and implement corrective measures.
&bull; Continuous Improvement Mindset: Proactively recommend enhancements to service delivery.
What We Offer You
 <ul><li>Competitive salary package.
 </li><li>Strong emphasis on work-life balance and employee wellbeing.
 </li><li>Access to world-class Learning &amp; Development platforms for career growth.
 </li><li>Generous annual leave and comprehensive Private Healthcare coverage.
 </li><li>Preferential banking facilities for employees.
</li></ul>Why Join Us
 
 
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.</div>

Client Care Manager

Emirates NBD

MD Global

Requirements&#9679; Minimum 5 years of customer support experience, preferably in an omnichannel or service-heavy environment.&#9679; Strong command over English; Arabic proficiency is a significant advantage.&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.Key Responsibilities&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.&#9679; Log and manage cases through support systems&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.Strategic Capabilities&#9679; Tool Proficiency: Hands-on experience with support platforms is essential.&#9679; Process Optimization: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.&#9679; CX Insights: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.&#9679; Channel Strategy: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.&#9679; Documentation: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Customer Support Manager

WONDER BRANDS - Dubai

About Us:Wonder Brand Toys Trading LLC is a baby and childcare distribution company, dedicated to sourcing and supplying renowned Baby, Nursery, and Toy brands to retailers across the MENA region. Our office is based in Garhoud, Dubai, UAE. Visit our website www.wonderbrandsfzc.com to learn more about our organization and the brands we distribute.We are looking for dynamic and energetic Promoter to join our team starting 1st week of October 2025. As a Promoter, you will represent our brands in leading retail outlets and events, engage with customers, create awareness, and drive sales by providing excellent customer service and product demonstrations.Roles and ResponsibilitiesCustomer Engagement<ul><li>Actively approach and engage customers in stores or events to promote assigned products.</li><li>Demonstrate product features and benefits effectively to drive awareness and sales.</li><li>Provide accurate product information and answer customer inquiries.</li></ul>Sales &amp; Targets<ul><li>Achieve monthly sales and promotional targets.</li><li>Encourage upselling and cross-selling of products where applicable.</li></ul>Promotional Activities<ul><li>Set up and maintain attractive product displays and promotional stands.</li><li>Support retail events, product launches, and activations.</li></ul>Store Displays &amp; Stock Management<ul><li>Ensure displays are always well maintained and visually appealing.</li><li>Organise and arrange stock on shelves across the store every day.</li><li>Monitor stock levels and ensure products are replenished promptly.</li><li>Inform the store manager when stock is low and request replenishment as needed.</li></ul>Reporting &amp; Feedback<ul><li>Record daily sales and promotional activity reports.</li><li>Share customer feedback and market insights with the sales team.</li></ul>Qualifications:<ul><li>Minimum 2-3 years&rsquo; experience as a Promoter, Sales Associate, or in customer-facing roles (preferably in toys, baby care, or FMCG).</li><li>Must be currently based in the UAE.</li><li>Strong communication and interpersonal skills.</li><li>Energetic, confident, and customer-service oriented.</li><li>Ability to work flexible hours, including weekends if required.</li></ul>Office Location:#108, Makeen Building, Airport Road, Dubai, UAE.Joining:1st week of October 2025.Interview Hours:Candidates who fit the criteria may visit our office for walk-in interviews Monday to Friday, between 3 PM and 6 PM. Please bring a copy of your CV.Job Type:Full-timeApplication Questions:<ul><li>How many years of promoter or sales experience do you have?</li><li>Have you previously worked with baby care, toy, or FMCG brands?</li><li>Are you currently based in the UAE?</li><li>Are you available to start in October 2025?</li></ul>Job Type: Full-timePay: AED3,000.00 per monthApplication Question(s):<ul><li>How many years of promoter or sales experience do you have?</li><li>Have you previously worked with baby care, toy, or FMCG brands?</li><li>Are you currently based in the UAE?</li><li>Are you available to start in October 2025?</li></ul>

Sales Promoter

Whitespace Global

Job Description &ndash; Sales Executive (Healthcare / Nursing Home)Position: Sales Executive &ndash; Healthcare Industry: Nursing Home / Elderly Care Facility Location: [Dubai] Reports to: Sales &amp; Marketing Manager / Facility DirectorJob Summary:The Sales Executive will be responsible for driving business growth for the nursing home by generating leads, building relationships with healthcare professionals, and promoting the facility&rsquo;s services to families, hospitals, clinics, and community organizations. The role requires a proactive and empathetic sales approach to meet occupancy and revenue targets while upholding the organization&rsquo;s reputation for compassionate and quality care.Key Responsibilities:<ul><li>Promote nursing home services to potential residents, families, hospitals, doctors, and referral partners.</li><li>Generate leads and follow up with prospective clients to achieve sales and occupancy targets.</li><li>Develop and maintain strong relationships with healthcare providers, insurance companies, and community organizations.</li><li>Conduct facility tours and presentations for prospective clients and families.</li><li>Support the admissions process by coordinating with clinical and administrative staff.</li><li>Identify market opportunities and contribute to marketing and outreach strategies.</li><li>Maintain accurate records of inquiries, leads, and conversions in the CRM system.</li><li>Provide regular sales reports, forecasts, and market feedback to management.</li><li>Represent the nursing home at healthcare events, community fairs, and networking activities.</li><li>Ensure compliance with ethical sales practices and healthcare regulations.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Business, Marketing, Healthcare Management, or related field.</li><li>Proven sales experience in healthcare, elderly care, nursing homes, or related industry.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Ability to empathize with patients and families while maintaining a sales-driven approach.</li><li>Knowledge of healthcare services, elderly care needs, and local market dynamics.</li><li>Proficiency in MS Office and CRM tools.</li><li>Valid driving license (preferred, depending on role requirements).</li></ul>Skills:<ul><li>Healthcare sales &amp; business development</li><li>Customer relationship management</li><li>Presentation &amp; negotiation</li><li>Market research &amp; lead generation</li><li>Empathy &amp; client care orientation</li><li>Target-driven mindset</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Business Development Sales Executive (Healthcare / Nursing Home)

Explore 3093+ Customer care manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3093 customer care manager jobs IN Dubai

Customer Care and Social Media Officer (Female)

Director - Residential Customer Care - Dubai Holding Real Estate

Client Care Manager

Client Care Manager

Customer Support Manager

Sales Promoter

Business Development Sales Executive (Healthcare / Nursing Home)