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Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

 Key Responsibilities:
<ul>
<li>Handle incoming calls, emails, and customer inquiries promptly and professionally.</li>
<li>Provide detailed information about company services, pricing, and processes.</li>
<li>Coordinate with operations and logistics teams to ensure timely service delivery.</li>
<li>Manage customer complaints and resolve issues with efficiency and empathy.</li>
<li>Maintain accurate customer records and update the database regularly.</li>
<li>Follow up with customers to ensure satisfaction after services are completed.</li>
<li>Support in building long-term relationships with clients by offering excellent service.</li>
<li>Prepare daily, weekly, and monthly reports on customer interactions.</li>
</ul>
 Requirements:
<ul>
<li>Previous experience as a Customer Care Executive or in a similar customer service role.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to multitask and handle customer issues calmly under pressure.</li>
<li>Proficiency in MS Office and customer management systems.</li>
<li>Fluency in English; knowledge of additional languages is an advantage.</li>
<li>High school diploma or higher education qualification.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.</div>

Customer Care Executive

EIX Consulting

Job Title:Head of Customer Care &amp; Policy ServicingJob Type:Full-TimeAbout the Role:We are seeking an experienced Head of Customer Care &amp; Policy Servicing to lead our customer service and policy administration teams. Reporting to the COO, you will define and implement strategies, optimize operational efficiency, and ensure a customer-centric, compliant service experience across all lines of business: Health, Life, Marine, Aviation, and General Insurance.Key Responsibilities:<ul><li>Develop and oversee end-to-end customer experience and policy servicing frameworks.</li><li>Implement and monitor SLAs, KPIs, complaint management, and service quality standards.</li><li>Lead the configuration and adoption of CRM and policy administration systems, including digital self-service touchpoints.</li><li>Recruit, mentor, and lead the customer care and policy servicing teams.</li><li>Ensure regulatory compliance with UAE insurance authorities (DHA, HAAD, CBUAE, etc.).</li><li>Collaborate with cross-functional teams including Sales, Finance, Underwriting, IT, and Legal.</li><li>Deputize the COO as needed and contribute to strategic business initiatives.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Engineering, Computer Science, or related field.</li><li>5&ndash;7+ years of experience leading customer care, policy servicing, billing, and collections functions within the UAE insurance industry.</li><li>Strong knowledge of UAE insurance regulations and operational requirements.</li><li>Leadership experience managing teams and driving performance metrics (NPS, FCR, AR, QA).</li><li>Proficiency in MS Office and experience with telephony solutions (Cisco, Avaya, Genesys).</li><li>Conversational AI and digital customer experience exposure is a plus.</li></ul>Skills &amp; Competencies:<ul><li>Customer-centric mindset with focus on operational excellence.</li><li>Problem-solving, analytical, and business planning skills.</li><li>Agile, adaptable, hands-on, and growth-oriented attitude.</li><li>Strong interpersonal, negotiation, and stakeholder management skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you familiar with UAE insurance regulations (DHA, HAAD, CBUAE)?</li><li>Are you proficient in MS Office and at least one major telephony solution (Cisco, Avaya, Genesys)?</li></ul>Experience:<ul><li> leading customer care, policy , in UAE insurance industry: 5 years (Required)</li></ul>

Head of Customer Care & Policy Servicing

Trenix Technology LLC

Job Overview:We are looking for the Customer Care Executive (Spanish Speaker) will be responsible for providing excellent customer service and support to our clients or bloggers. This role involves handling customer or blogger inquiries, resolving issues, and ensuring customer or blogger satisfaction. The ideal candidate will possess strong communication skills, a customer or blogger-oriented attitude, and the ability to work in a fast-paced environment.Responsibilities&middot; Respond to customer or blogger inquiries via phone, email, or chat in a professional and timely manner.&middot; Resolve customer or blogger issues and complaints effectively and efficiently.&middot; Provide accurate information about products and services to customers or bloggers.&middot; Maintain customer or blogger records and update account information as necessary.&middot; Escalate complex customer or blogger issues to higher management when necessary.&middot; Achieve and maintain a high level of customer or blogger satisfaction.&middot; Participate in training sessions to improve product knowledge and customer service skills.&middot; Adhere to company policies and procedures while interacting with customers or bloggers.Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you currently in Dubai? If yes, do you have a UAE Pass ID? </li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>3years: 1 year (Required)</li></ul>Language:<ul><li>English &amp; Spanish (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Care Executive (Spanish Speaker)

Styli

<div>
 
 
 Role:
 
 Manager - Customer Service
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports to:
 
 Head of Customer Experience
 
 
 
 
 
 
 About STYLI
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Lead daily customer support operations ensuring consistent quality and adherence to SLAs
 </li>
 <li>
 Continuously evaluate processes and tools to identify opportunities for contact reduction, improved productivity and enhanced customer experience
 </li>
 <li>
 Leverage process improvements, technology and automation to streamline Customer service operations
 </li>
 <li>
 Coach, and manage multi-cultural team Customer service agents, driving performance and engagement
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, AHT, First response time, and First contact resolution
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Strong understanding of Customer service operations, tools (both legacy and new), and industry best practices
 </li>
 <li>
 3-5 years of experience leading Customer service operations for an e-commerce company
 </li>
 <li>
 Proven track record of improving productivity and service levels through intentional initiatives
 </li>
 <li>
 Experience managing, motivating, and developing diverse customer service teams
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Experience of working in GCC preferred
 </li>
 </ul>
</div>

Manager - Customer Service

Al Fonoon Express Yunda LLC

1.Job Opportunity: Relationship Officer/Manager (1 position Full time)2. Working Location&#65306;Emaar Business Park,the Greens, Dubai UAE3.Job Responsibilities:l Manage the relationship with corporate customers and NBFIs in MENAT;l Conduct the onboarding KYC procedure under the guidance of head office and head of department;l Complete the internal rating initiation, credit investigation and credit duration management;l Liaise with both sister branches &amp; correspondent banks for corporations, such as guarantee reissuance, syndicated loan etc;l Complete the KYC review for ongoing corporate customers as per internal policy;l Report adverse information or news detected to Compliance team;l File related reports required by central bank of UAE, head office, auditor and other institutions;l Deputize other colleagues of CB if necessary.4.Job Specification:l Minimum bachelor&rsquo;s degree with major in finance, economy, business etc, master degree is preferable.l Minimum 3 years working experience in banking &amp; finance, preferably in a similar role.l Deep understanding of transaction and corporate customer.l Strong analytical ability with a strong understanding of credit analysis.l Deep understanding of regulatory and compliance rules and regulations.l Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.l Strong written and oral communication skills in English and Chinese.l Positive character and team player.l Excellent problem solving skills.l Ability to effectively plan and organize and efficiently handle short deadlines.l FI Banking experience is preferable.l Knowledge and understanding of RMB capital market is preferable.Job Types: Full-time, PermanentExperience:<ul><li>customer service of Dubai bank: 4 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Customer Manager - Emarati Nationality

JINGDONG Logistics

<div>
 
 The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 3+ years' of customer service
 </li>
 <li>
 Experience in warehousing or logistics preferred;
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
 </li>
 </ul>
 
 
 
 
 
 About the job
 
 
 <ul>
 <li>
 Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
 </li>
 <li>
 Candidates need to work 11 hrs.' daily and 6 Days in a week.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Emirates NBD

<div>
 
 
 
 
 ARABIC SPEAKER ONLY
 
 
 
 
 
 
 
 
 
 Organisation Unit Purpose
 
 
 
 To provide excellent customer support to attract prospective and retain existing clients.
 
 
 
 Job Purpose
 
 
 
 To act as the main point of contact for all prospective and existing clients and to assist or service customers through answering their queries and attending to their requests.
 
 
 
 Job Content
 
 
 
 
 Brokerage and Bank Account Opening Assistance:
 
 
 <ul>
 <li>
 Assist clients in filling out the account opening forms
 </li>
 <li>
 Confirm receipt of account opening forms and corresponding documentary requirements from clients or ENBD Branches
 </li>
 <li>
 Verify the accuracy and completeness of the submitted documents and revert to the clients or ENBD Branches for any corrections or missing requirements
 </li>
 <li>
 Submit received documents for the opening of brokerage accounts
 </li>
 </ul>
 
 
 Customer Inquiry Handling and Complaint Resolution
 
 
 <ul>
 <li>
 Entertain product and/or process inquiries from prospective and existing clients
 </li>
 <li>
 Provide support/guidance to clients on using the online trading system
 </li>
 <li>
 Attend to complaints from clients on products, services or erroneous transactions
 </li>
 </ul>
 
 
 Brokerage Account Opening/Closing
 
 
 <ul>
 <li>
 Verify the documents and information /data provided , revert for additional input/clarification/document
 </li>
 <li>
 Set up of new accounts in the corresponding trading system (DFM, ADX, NASDAQ, DGCX)
 </li>
 <li>
 Set up of the cancellation of registration for clients who are closing their ENBDS account
 </li>
 </ul>
 
 
 On line &amp; Tokens
 
 
 <ul>
 <li>
 Verification of submitted documents for Online Trading
 </li>
 <li>
 Verification of submitted documents for RSA Token
 </li>
 <li>
 Issuance Tokens Letters
 </li>
 <li>
 Set up of eBroker services in TN
 </li>
 </ul>
 
 
 Customer Account Maintenance
 
 
 <ul>
 <li>
 Accept request s to transfer existing client stocks from/to ENBD Securities to/from other brokerage firms
 </li>
 <li>
 Verify the accuracy and completeness of the submitted documents and revert to the clients for any corrections or missing requirements
 </li>
 <li>
 Enter stock transfer data into the system
 </li>
 <li>
 Provide Statements of Account to requesting clients
 </li>
 <li>
 Inform existing clients of changes in processes and regulations that will affect their account
 </li>
 </ul>
 
 
 Compliance and Quality Assurance
 
 
 <ul>
 <li>
 Ensure that all documents are properly reviewed and validated
 </li>
 <li>
 Ensure that discrepancies are approved by the authorized person
 </li>
 <li>
 Ensure that all customer complaints/issues are resolved within the required period
 </li>
 </ul>
 
 
 AdHoc Projects Support
 
 
 <ul>
 <li>
 Inform prospective and existing clients of ongoing promotions and initiatives
 </li>
 <li>
 Act as a support for brokers in handling clients queries and follow up issues
 </li>
 </ul>
 
 
 
 
 
 Job Knowledge
 
 
 
 Basic understanding of the Brokerage function
 
 
 Knowledge of all trading platforms &amp; its related products
 
 
 
 
 
 
 Skills
 
 
 
 
 Technical &amp; Professional
 
 
 
 Acceptable verbal and written communication skills (English &amp; Arabic)
 
 
 Proficiency in other languages
 
 
 
 
 
 
 Behavior&rsquo;s
 
 
 
 Customer service orientation
 
 
 
 
 
 
 Education and/or professional qualification
 
 
 
 Bachelors Degree
 
</div>

Customer Care Officer

Explore 3324+ Customer care manager in Dubai this September. Find roles across top companies and apply now to boost your career.