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customer care manager

L'Oréal

The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L’Oréal Paris, Kiehl’s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren, Maybelline New York, Kérastase, Biotherm, Lancôme, NYX PMU, L’Oréal Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
WHAT YOU’LL DO
 
<ul>
<li>Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li>
<li>Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li>
<li>Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI’s, OSA, stock in trade etc.)</li>
<li>Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li>
<li>Identify customer needs and define related strategy with Customer Care Manager and sales team</li>
<li>Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li>
<li>Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li>
<li>Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li>
<li>Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li>
<li>Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li>
</ul>
DO YOU HAVE WHAT IT TAKES
 
<ul>
<li>University degree and excellent communication skills in English,</li>
<li>Minimum 1 years of experience in customer service and/or logistics,</li>
<li>Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li>
</ul>
WHAT COULD L’ORÉAL OFFER YOU
 
<ul>
<li>The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li>
<li>Work with some of the biggest brands and experts in the business, and the most passionate people</li>
<li>A diverse environment</li>
<li>Opportunity to be at the center of digital transformation</li>
<li>World class training and development</li>
</ul>
#WEARELOREAL

Customer Care Specialist, Operations

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 
 
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
 
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain Team!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
 </li>
 <li>
 Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
 </li>
 <li>
 Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
 </li>
 <li>
 Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
 </li>
 <li>
 Identify customer needs and define related strategy with Customer Care Manager and sales team
 </li>
 <li>
 Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
 </li>
 <li>
 Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
 </li>
 <li>
 Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
 </li>
 <li>
 Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
 </li>
 <li>
 Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
 
 
 </li>
 </ul>
 
 Do You Have What It Takes
 
 
 
 <ul>
 <li>
 University degree and excellent communication skills in English,
 </li>
 <li>
 Minimum 1 years of experience in customer service and/or logistics,
 </li>
 <li>
 Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
 
 
 </li>
 </ul>
 
 What Could L&rsquo;or&eacute;al Offer You
 
 
 
 <ul>
 <li>
 The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
 </li>
 <li>
 Work with some of the biggest brands and experts in the business, and the most passionate people
 </li>
 <li>
 A diverse environment
 </li>
 <li>
 Opportunity to be at the center of digital transformation
 </li>
 <li>
 World class training and development
 
 
 </li>
 </ul>
 
 #WEARELOREAL
 
</div>

Nobel Biocare

<div>
 
 Job Description
 
 
 
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 
 Customer Services Manager
 
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 
 
 <ul>
 <li>
 Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
 </li>
 <li>
 Monitor the timely communication of product requests and follow up product delivery status
 </li>
 <li>
 Being fully responsible of order to invoice process and customer collaboration agenda
 </li>
 <li>
 Manage and monitor customer accounts to ensure timely payments
 </li>
 <li>
 Collaborate with sales and finance teams on customer account matters
 </li>
 <li>
 Generate regular reports on accounts receivable status and aging
 </li>
 <li>
 Manage product exchange and return processes efficiently and effectively
 </li>
 <li>
 Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
 </li>
 <li>
 Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
 </li>
 <li>
 Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
 </li>
 <li>
 Monitor and evaluate the performance of team members
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
 </li>
 <li>
 Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
 </li>
 <li>
 Familiarity with regulatory requirements in the healthcare industry
 </li>
 <li>
 Excellent verbal and written English communication skills
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and customer relationship skills
 </li>
 <li>
 Analytical thinking ability and result-oriented approach
 </li>
 <li>
 Knowledge of logistics and Warehouse management
 </li>
 <li>
 Ability to manage product exchange and return processes efficiently
 
 
 </li>
 </ul>
 
 Operating Company
 
 
 
 Nobel Biocare
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Services Manager

Sisal Hub Türkiye

<div>
 
 
 About us:
 
 
 
 Sisal is a part of Flutter; Flutter, the world&rsquo;s largest online sports betting and iGaming group, listed on the London and New York stock exchanges, is home to the Southern Europe &amp; Africa (SEA) region, featuring iconic brands that embody innovation and ambition, with significant growth potential in a dynamic markets.
 
 
 
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Preparing reports including routine analysis of customer data,
 </li>
 <li>
 Annual and monthly data reconciliation,
 </li>
 <li>
 Prepare capacity analysis,
 </li>
 <li>
 Advanced manual reporting capabilities,
 </li>
 <li>
 Determining the need for personnel due to reasons such as growth and call increase,
 </li>
 <li>
 Inbound inquiries about project performances, quality targets, client advisor performance, etc.
 </li>
 <li>
 analyze reports and take action,
 </li>
 <li>
 Project objectives such as revenue/expense, efficiency, corporate customer demands and needs,
 </li>
 <li>
 Preparing reports on issues such as organizational needs and informing the manager to whom he/she reports transfer,
 </li>
 <li>
 Carrying out studies to improve and develop the processes under its responsibility and evaluation of the results.
 </li>
 </ul>
 
 
 
 
 
 Who you are:
 
 
 <ul>
 <li>
 Graduated from undergraduate programs of universities,
 </li>
 <li>
 At least 3-5 years of experience in the field of customer operations,
 </li>
 <li>
 Able to work in shifts,
 </li>
 <li>
 Able to work in hybrid system,
 </li>
 <li>
 Adapted to teamwork, developed problem-solving skills,
 </li>
 <li>
 Customer and result oriented
 </li>
 <li>
 Good command of effective in Turkish speech and spelling rules
 </li>
 <li>
 Have effective written and verbal communication skills,
 </li>
 <li>
 Proactive, result oriented and attention to detail,
 </li>
 <li>
 High reporting and presentation skills,
 </li>
 <li>
 Proficient in MS Office applications,
 </li>
 <li>
 Adapted in the fast-paced work environment
 </li>
 <li>
 Completed military service for male candidates.
 </li>
 <li>
 Good command of English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why choose us:
 
 
 <ul>
 <li>
 Fixed Term/Permanent contract with Hybrid work;
 </li>
 <li>
 Meal Allowance;
 </li>
 <li>
 Supplemental Health Insurance;
 </li>
 <li>
 The option to join our company share saving scheme.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Choose us also for:
 
 
 <ul>
 <li>
 An inclusive work environment and participate in all our initiatives focused on Diversity &amp; Inclusion;
 </li>
 <li>
 Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches;
 </li>
 <li>
 Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth;
 </li>
 <li>
 Volunteering during your working hours.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Much more about us:
 
 
 <ul>
 <li>
 Reviews and comments from our Glassdoor and Indeed pages. Put yours!
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
 
</div>

Customer Care Team Leader

BNP Paribas

<div>One of T&uuml;rkiye&rsquo;s oldest and most deeply-rooted financial institutions, T&uuml;rk Ekonomi Bankas&#305; (TEB) provides a complete array of banking financial products and services. In 2005, TEB entered into a strategic partnership with BNP Paribas which is one of the world's leading financial institutions and the largest bank in the Euro Zone with total assets worth EUR 2.705 and operations in 63 countries as of year-end 2024. TEB carries out its activities drawing on the added value derived from BNP Paribas Group's worldwide organization, vision, global operational capabilities, superior know-how and experience. As of year-end 2024, TEB was offering its services to 9,6 million customers with, 8.047 employees and 436 branches.
As TEB, We are looking for a Corporate Customer Relations Manager for our Yeditepe Corporate Branch, located in the TEB Headquarters in &Uuml;mraniye.
Required Qualifications:<ul><div>
Bachelor's degree in Business Administration, Economics, or a related department from a recognized university</div><div>
Min. 5 years of experience in the Banking sector, specifically in Corporate-Large Commercial Portfolio Management</div><div>
Proficient in both spoken and written English</div><div>
Holds a SPK License (is a plus)</div><div>
Possesses innovative thinking, creativity, and strong communication skills</div><div>
Thrives in a dynamic working environment and excels in teamwork</div><div>
Demonstrates a customer-focused and result-oriented mindset</div><div>
We encourage applications from candidates with strong analytical skills</div></ul>
Job Description:<ul><div>
Strategically plan and execute marketing activities in line with our targets; provide consultative services to existing and potential Corporate Banking customers regarding our bank&rsquo;s products and those of our group companies</div><div>
Develop marketing techniques and foster cross-selling opportunities while aligning with our bank's Corporate Banking strategies</div><div>
In response to the demands of Corporate Banking customers, ensure coordination with our head office units and group companies for promotional and marketing activities</div><div>
Monitor the productivity and product usage of Corporate Banking customers</div><div>
Conduct customer visits to acquire new clients, follow up with existing clients, or promote and sell products</div></ul></div>

Corporate Customer Relations Manager

<div>
 
 Get ready to take your place on n11, an open market platform has made valuable contributions to the e-commerce sector since its establishment by bringing more than 300 thousand registered business partners to customers.
 
 
 
 
 
 We are looking for " Kitchen Appliance &amp; Home Equipment Category Supervisor&rdquo; to join our team in n11.
 
 
 
 
 
 
 
 What you'll do
 
 
 
 
 &bull; Support Category Manager to monitor the category performance and take necessary actions to meet company targets
 
 
 &bull; Manage the relations with sellers and brands and support the acquisition process
 
 
 &bull; Assist sellers with their requests and questions about platform usage and support them with ideas to increase sales performance
 
 
 &bull; Support Category Manager to create overall marketing campaigns with other sales teams &amp; sales planning department
 
 
 &bull; Make feasibility analyses and prepare reports about sellers, campaigns and promotions' performance
 
 
 &bull; Follow industry, trends, consumer and customer needs to develop strategic action plans suitable for market requirements
 
 
 
 
 
 
 
 Who you are
 
 
 
 
 &bull; University graduate
 
 
 &bull; Minimum 5 years of experience in e-commerce, especially category management
 
 
 &bull; Team player with good communication and interpersonal skills
 
 
 &bull; Strong analytical and problem solving skills
 
 
 &bull; Self-motivated and result oriented
 
 
 &bull; Multitasking and entrepreneurial thinker
 
 
 &bull; Fluency in written and spoken English
 
 
 &bull; Excellent MS Office skills
 
 
 
 
 
 As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 
 
 
 
 
 https://n11scdn.akamaized.net/custom/upload/51/79/2889579912657586679.pdf
 
</div>

Kitchen Appliance & Home Equipment Category Supervisor

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
A healthier future. That&rsquo;s what drives us.
Are you ready to make a meaningful impact in healthcare and lead a high-performing team to success?
We are looking for a strategic, inspiring leader to join Roche Diagnostics as an Area Sales Manager, responsible for driving sustainable growth in Near Patient Care while developing and empowering a dynamic sales team.<div>
Key Responsibilities</div><ul><li>
Lead and execute sales activities for Near Patient Care across Turkey.</li><li>
Build and maintain strong relationships with main contractor companies and closely follow related business processes.</li><li>
Regularly update the Head of Commercials and actively contribute to shaping sales strategies.</li><li>
Manage all domestic and international correspondence related to contractor companies.</li><li>
Oversee the e-commerce sales channel.</li><li>
Collaborate effectively with all relevant support functions to prepare project proposals and provide required statistical inputs.</li><li>
Design and manage workflows together with solution partners.</li><li>
Prepare cost analyses and customer price quotations under the guidance of the Commercial Chapter Head.</li><li>
Ensure full compliance with Roche and local legal and compliance standards within your area of responsibility.</li></ul><div></div><div>
Who You Are</div><ul><li>
You have at least 5 years of experience in people management in sales within the healthcare sector.</li><li>
Experience in diabetes care is essential.</li><li>
You can translate strategic objectives into practical action plans and deliver results.</li><li>
You are customer-focused with strong interpersonal and communication skills.</li><li>
You thrive in fast-paced environments and approach challenges with a growth mindset.</li><li>
You speak fluent English.</li><li>
You are based in Istanbul.</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Near Patient Care (NPC) Sales Manager

Explore 1020+ Customer care manager in Istanbul this December. Find roles across top companies and apply now to boost your career.

1020 customer care manager jobs IN Istanbul

Customer Care Specialist, Operations

Customer Care Specialist, Operations

Customer Services Manager

Customer Care Team Leader

Corporate Customer Relations Manager

Kitchen Appliance & Home Equipment Category Supervisor

Near Patient Care (NPC) Sales Manager