purchasing officer

sales coordinator

call center agent

call center agent -female Jobs in Farwaniya

call center agent -female

client support administration Jobs in Farwaniya

client support administration

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Al-Nawajha Logistics

Chief Technology Officer (CTO) &ndash; IT &amp; Digital TransformationLOCATION: Shuwaikh Port &ndash; Al Shuwaikh Industrial Area, Near Shuwaikh Port, Kuwait City, COMPANY NAME: Al-Nawajha Logistics SALARY: 3,000 KWD MonthlyAl-Nawajha Logistics is seeking an experienced and visionary Chief Technology Officer (CTO) to lead the company&rsquo;s technology operations, digital transformation initiatives, and innovation strategies. The ideal candidate will oversee the organization&rsquo;s overall technology direction, infrastructure modernization, cybersecurity, and enterprise systems to support business growth and operational excellence in the logistics and supply chain industry.This executive role requires a strategic leader with strong expertise in IT management, logistics technology solutions, cloud infrastructure, and digital innovation.Key Responsibilities<ul><li>Develop and execute the company&rsquo;s overall technology and digital transformation strategy.</li><li>Lead and manage all IT operations, infrastructure, enterprise systems, and technology initiatives.</li><li>Oversee the implementation of logistics technologies, ERP systems, warehouse management systems (WMS), and transportation management systems (TMS).</li><li>Drive innovation through cloud computing, automation, AI solutions, and data analytics.</li><li>Ensure cybersecurity protection, data privacy, disaster recovery, and business continuity planning.</li><li>Collaborate with executive management to align technology strategies with business goals and operational efficiency.</li><li>Manage technology budgets, vendor relationships, and IT resource planning.</li><li>Establish IT governance, compliance standards, and risk management frameworks.</li><li>Monitor emerging technologies and recommend solutions to improve logistics operations and customer experience.</li><li>Lead and mentor high-performing IT and technology teams.</li><li>Ensure scalability, reliability, and performance of all company systems and digital platforms.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering, or related field.</li><li>Master&rsquo;s Degree or MBA is an advantage.</li><li>Minimum of 10+ years of experience in senior IT leadership or executive technology roles.</li><li>Proven experience as CTO, IT Director, Head of Technology, or similar leadership position.</li><li>Strong knowledge of enterprise IT infrastructure, cloud platforms, cybersecurity, ERP systems, and digital transformation.</li><li>Experience in logistics, supply chain, transportation, or warehousing industries is highly preferred.</li><li>Excellent leadership, strategic planning, and decision-making skills.</li><li>Strong understanding of software development, systems integration, and technology architecture.</li><li>Experience managing large-scale IT projects and cross-functional teams.</li><li>Excellent communication and stakeholder management abilities.</li></ul>الراتب المدفوع: KWD٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Chief Technology Officer

Tanzifco Company W.L.L.

A Quality Assurance (QA) Officer ensures processes meet internal standards, customer expectations, and regulatory requirements. They perform inspections, manage documentation (SOPs), audit systems, and implement corrective actions &amp; Policy procure to prevent defects.<ul><li>Inspections : Conducting visual inspections to meet quality guidelines.</li><li>Documentation Management: Reviewing and approving Policies, SOPs, records, and quality documentation for accuracy.</li><li>Compliance and Audits: Ensuring compliance with industry standards (e.g., ISO) and conducting internal/external audits.</li><li>Corrective Actions : Identifying defects and leading root cause analysis to implement corrective/preventive actions.</li><li>Quality Improvement: Analyzing quality data and reporting on metrics to improve processes.</li><li>Training: Training staff on quality processes and safety standards.</li></ul>Required Skills and Qualifications<ul><li>Education: Degree in Quality Management, Engineering, Science, or relevant field (varies by industry).</li><li>Experience: Proven experience in quality assurance, quality control, or compliance roles.</li><li>Knowledge: Familiarity with ISO standards, or other industry-specific regulations.</li><li>Technical Skills: Proficient in MS Office; experience with QA software and data analysis tools.</li><li>Soft Skills: Strong attention to detail, analytical skills, and communication capabilities</li></ul>Pay: KD350.000 - KD500.000 per monthWork Location: In person

Quality Assurance Officer

Agthia Group PJSC

<div>
 
 
 Profile Snapshot
 
 
 
 
 Title:
 
 Human Resources Officer
 
 
 
 Location:
 
 Kuwait
 
 
 
 Position Type:
 
 Full Time
 
 
 
 Department:
 
 Human Resources
 
 
 
 
 
 
 What Will Your Day Look Like?
 
 
 
 The
 
 HR Officer
 
 will work closely with the HR Supervisor, Human Capital &amp; Administration Manager, and other HR team members to ensure the effective delivery of HR services across the organization.
 
 
 The role is responsible for supporting day-to-day HR operations, including employee relations, recruitment, onboarding, and training and development activities. The HR Officer will help ensure smooth HR processes, timely support to employees, and adherence to company policies and procedures while contributing to a positive employee experience.
 
 
 
 
 
 
 How Will You Make an Impact?
 
 
 
 
 Attendance Management
 
 
 <ul>
 <li>
 Track employee attendance, absences, and ensure accurate and up-to-date records.
 </li>
 <li>
 Support employees in managing leave requests while ensuring compliance with company leave policies.
 </li>
 <li>
 Identify attendance trends such as absenteeism and work with employees and managers to address issues.
 </li>
 <li>
 Ensure adherence to attendance policies and take corrective action where required.
 </li>
 <li>
 Collect and analyze attendance data and prepare management reports on attendance trends.
 </li>
 <li>
 Ensure compliance with attendance tracking processes, data accuracy, and timely escalation of unexcused absences to HR and Finance.
 </li>
 </ul>
 
 
 Recruitment
 
 
 <ul>
 <li>
 Source, attract, and interview candidates to support hiring needs.
 </li>
 <li>
 Facilitate onboarding and orientation of new employees for smooth integration.
 </li>
 <li>
 Ensure completion of all administrative documentation and joining formalities.
 </li>
 <li>
 Track key recruitment KPIs including time-to-fill and onboarding timelines.
 </li>
 </ul>
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Address employee concerns and provide HR support for workplace issues.
 </li>
 <li>
 Mediate disputes and manage employee grievance processes.
 </li>
 <li>
 Communicate HR policies clearly to employees and managers to ensure proper implementation.
 </li>
 <li>
 Ensure timely resolution of employee grievances and monitor employee feedback.
 </li>
 </ul>
 
 
 Training &amp; Development
 
 
 <ul>
 <li>
 Develop and implement training programs to support employee growth and development.
 </li>
 <li>
 Update and revise training content based on evolving business needs.
 </li>
 <li>
 Support training delivery by coordinating participants, materials, and logistics.
 </li>
 <li>
 Analyze training needs and track training effectiveness and duration.
 </li>
 </ul>
 
 
 Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Prepare monthly HR reports covering attendance, turnover, retention, and other key metrics.
 </li>
 <li>
 Develop HR documentation including forms, procedures, and reports for record-keeping and communication.
 </li>
 <li>
 Ensure compliance with labor laws, health &amp; safety regulations, and equal opportunity standards.
 </li>
 <li>
 Maintain accuracy and timeliness of HR reporting and compliance requirements.
 </li>
 </ul>
 
 
 Special Projects
 
 
 <ul>
 <li>
 Lead and execute HR or management-assigned special projects within defined timelines.
 </li>
 <li>
 Ensure timely delivery of project objectives aligned with business needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 SHRM Certified Professional (SHRM-CP) or other relevant HR certifications (preferred).
 </li>
 <li>
 Minimum 2+ years of experience in Human Resources, preferably within FMCG or other fast-paced, customer-focused industries.
 </li>
 <li>
 Talent management and employee lifecycle processes.
 </li>
 <li>
 Compensation and benefits administration.
 </li>
 <li>
 Strong understanding of Kuwait labor laws and HR compliance.
 </li>
 <li>
 Recruitment and workforce planning.
 </li>
 <li>
 Excellent communication skills with fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Grow with Agthia &ndash; For the Better
 
 
 
 Agthia Group is one of the region&rsquo;s leading Food &amp; Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of region&rsquo;s largest holding companies.
 
 
 
 
 
 Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We&rsquo;ve built a diverse portfolio of over 35 market-leading brands across Water &amp; Food, Snacking, Protein &amp; Frozen, and Agri-Business &ndash; touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we&rsquo;ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide..
 
 
 
 
 
 Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we&rsquo;re committed to supporting your growth as we work together to deliver excellence &ldquo;For the Better.&rdquo;
 
 
 
 
 
 Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'
 
</div>

Human Resources Officer

Burgan Bank

<div>
 
 
 
 Position: Officer- IT Business Relationship Management
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The role holder is responsible to coordinate, monitor, and support the day-to-day activities of the IT Business Relationship Management, involves collaborating with stakeholders to understand business requirements, translating them into technical specifications, and facilitating the development of IT solutions to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have the necessary knowledge and understanding of the related processes together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, as well as to help ensure meeting the service quality requirements and performance benchmarks.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to gather, analyse, and document business requirements related to IT projects and initiatives.
 </li>
 <li>
 Translate business requirements into clear and detailed technical specifications for development teams, ensuring alignment with bank policies, standards, and regulatory guidelines.
 </li>
 <li>
 Conduct thorough business process analysis to identify opportunities for improvement, efficiency gains, and automation within existing systems and processes.
 </li>
 <li>
 Work closely with software developers, architects, and QA teams to ensure the successful delivery of IT solutions that meet business needs and quality standards.
 </li>
 <li>
 Conduct user acceptance testing (UAT) and facilitate user training sessions to ensure successful adoption and utilization of IT solutions.
 </li>
 <li>
 Monitor adherence to procedures and controls in area of responsibility and report incidents and violations to reduce risk
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient process support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum experience
 </li>
 </ul>
 <ol>
 <li>
 Officer: 2 Years
 </li>
 <li>
 Senior Officer: 4 Years
 </li>
 </ol>
 <ul>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Officer- IT Business Relationship Management

Boutiqaat

Safety &amp; Security OfficerYour Mission: Protect People. Preserve Order. Promote Safety.At Boutiqaat, we believe a safe and secure workplace isn't just a policy it's a promise. We&rsquo;re looking for a vigilant and proactive Safety &amp; Security Officer to help uphold that promise by protecting our people, property, and processes.From minimizing workplace risks to monitoring security systems and responding to emergencies, your role will be critical to keeping our environment secure, compliant, and one step ahead of potential threats.What You'll Be Doing:<ul><li>Develop, implement, and update safety &amp; security policies and training programs.</li><li>Monitor CCTV systems and alarm equipment to ensure site security.</li><li>Conduct regular safety inspections, risk assessments, and hazard analysis.</li><li>Investigate incidents, document findings, and report to relevant authorities.</li><li>Respond swiftly to emergencies and enforce safety protocols.</li><li>Advise staff on safe use of machinery and equipment.</li><li>Prepare reports on incidents, audits, and safety observations.</li><li>Maintain safety and security records and employee attendance logs.</li><li>Coordinate with external security agencies and conduct regular site visits</li></ul>What You Bring to the Table:<ul><li>Bachelor&rsquo;s degree in environmental health &amp; safety or related field.</li><li>1&ndash;2 years of relevant experience in safety &amp; security roles.</li><li>Proficiency in security procedures, surveillance operations, and emergency response.</li><li>Familiarity with data analysis and reporting safety &amp; security statistics.</li><li>Excellent communication skills able to train, advise, and act with authority.</li><li>Keen observation skills and quick decision-making abilities under pressure.</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeWork Location: In person

Safety & Security Officer

RECAFCO

We are looking for candidates for the following positions for a housing project in Salmi:<ul><li>Civil Engineer</li><li>Material Engineer</li><li>Safety Engineer</li><li>Quantity Surveyor (QS)</li><li>Civil Foreman</li><li>Safety Officer</li></ul>Requirements:<ul><li>PAHW Approval ( for engineers, QS and foreman)</li><li>Minimum 5 years of experience in the same field</li><li>Bachelor&rsquo;s degree or Diploma in a relevant discipline</li><li>Valid residency in Kuwait</li><li>Driving license and own car preferred</li></ul>Job Type: PermanentWork Location: In person

Civil Engineer, Civil foreman, Material Engineer, QS , Safety engineer, Safety officer

Explore 236+ Customer care officer in Farwaniya this May. Find roles across top companies and apply now to boost your career.