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customer service representative

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
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 Follows through on the resolution of all complaints with the concerned department.
 </li>
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
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 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
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 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

justclean

The Sales and Operations Officer is responsible for ensuring operational success and order fulfilment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergenciesJob Type: Full-timePay: KD400.000 - KD600.000 per month

Sales and Operation Officer

Job SummaryThe Regional Partner Success Officer is responsible for ensuring operational success and order fulfillment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergencies.Job Type: Full-timePay: KD400.000 - KD600.000 per month

Account Manager

FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Customer service

The Saudi Kuwaiti Commercial and Industrial Company

Job Title: Social Media Officer (Kuwaiti) Company: TSKU-Saudi Kuwaiti Commercial &amp; Industrial Company Location: Kuwait Job Type: Full-TimeJob Summary: We are seeking a proactive and creative Kuwaiti Social Media Officer to manage and enhance our online presence across various platforms. The ideal candidate will be responsible for developing and implementing social media strategies that align with our business goals, specifically focusing on generating leads for our HVAC services (maintenance, installation, repairs) in the Kuwait market. This role requires a deep understanding of social media dynamics, excellent content creation skills, and the ability to analyze performance metrics to optimize campaigns.Key Responsibilities:&middot; Strategy and Planning: Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and lead generation among residential and commercial customers in Kuwait.&middot; Content Creation and Management: Plan, create, and publish engaging, high-quality content (text, images, graphics, and short-form videos/Reels) tailored to each platform, including Instagram, Facebook, LinkedIn, Twitter/X, and Snapchat.&middot; Community Engagement and Customer Service: Monitor all social media channels, responding promptly and professionally to customer inquiries, comments, and messages. Address complaints and escalate issues to the appropriate department (e.g., sales or customer service teams) to ensure a positive customer experience.&middot; HVAC-Specific Content: Develop content that resonates with the HVAC audience, such as maintenance tips, troubleshooting guides, before-and-after project showcases, and information on energy-efficient systems, positioning the company as an industry authority.&middot; Advertising and Promotions: Manage social media advertising campaigns, including budget allocation, audience targeting, and performance tracking, to drive traffic and generate qualified leads.&middot; Performance Analysis and Reporting: Track, analyze, and report on key performance indicators (KPIs) using analytics tools (e.g., Google Analytics, Meta Business Suite, native platform insights). Use data-driven insights to refine strategies and improve campaign effectiveness.&middot; Market and Trend Monitoring: Stay updated on the latest social media trends, platform algorithm changes, and competitor activity in the Kuwait market to ensure our strategies remain competitive and innovative.&middot; Collaboration: Work closely with the marketing, sales, and technical teams to ensure brand consistency and aligned messaging across all communication channels.Qualifications &amp; Skills:&middot; Experience: Proven experience (3+ years preferred) in social media management or a similar role, ideally within the services, retail, or a related industry in Kuwait.&middot; Language: Excellent written and verbal communication skills in both Arabic and English are essential for the Kuwait market.&middot; Content Skills: Proficiency in content creation and basic photo/video editing skills using tools like Adobe Creative Cloud (Illustrator, Premiere Pro) or Canva.&middot; Technical Skills: In-depth knowledge of major social media platforms and experience with social media management and analytics tools.&middot; Education: A Bachelor's degree in Marketing, Communications, New Media, or a related field is often preferred.&middot; Soft Skills:o Strong creativity and a keen eye for design and detail.o Strong analytical mindset and problem-solving skills.o Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.Exceptional interpersonal skills and a collaborative team player.Job Type: Full-time

Social Media Officer (Kuwaiti National)

Boutiqaat

<div>
 
 
 Prepare People. Elevate Performance. Shape Customer Experiences.
 
 
 
 
 
 
 We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you&rsquo;ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you&rsquo;ll directly contribute to stronger performance and better customer experiences.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Assist in delivering structured training programs for new and existing employees.
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 Facilitate training sessions using presentations, e-learning modules, and simulations.
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 Provide coaching in customer communication, empathy, and conflict resolution.
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 Ensure training materials are updated to reflect policies, procedures, and system changes.
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 Create simple training aids such as FAQs, cheat sheets, and how-to guides.
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 Observe and provide real-time feedback to trainees during sessions.
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 Collect and analyze feedback to improve training content and delivery.
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 Maintain training attendance, completion records, and certificates.
 </li>
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 Coordinate with team leaders and quality assurance to schedule and support training.
 </li>
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 Deliver compliance and policy training relevant to customer interactions.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
 </li>
 <li>
 1&ndash;3 years of experience in a contact center or customer service environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (verbal, written, and listening).
 </li>
 <li>
 Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
 </li>
 <li>
 Confident speaking in front of small groups and addressing trainee questions.
 </li>
 <li>
 Organized, detail-oriented, and able to manage multiple priorities.
 </li>
 <li>
 Positive, patient, and adaptable with a passion for helping others grow.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is more than just a training role; it&rsquo;s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You&rsquo;ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.
 
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 Apply now and help shape a workforce that delivers outstanding customer experiences every day.
 
</div>

Training Officer - Contact Center

American International University, Kuwait

<div>
 
 
 Job Title:
 
 Student Recruitment Officer
 
 
 
 
 
 
 Classification:
 
 Institutional Support
 
 
 
 Reports To:
 
 Director of Admissions
 
 
 
 Location:
 
 Saad Al Abdullah, Kuwait
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Student Recruitment Officer is responsible for attracting, engaging, and enrolling prospective students into AIU programs. This role plays a key part in achieving the university&rsquo;s enrollment goals through proactive outreach, personalized communication, and strong relationship-building with schools, organizations, and potential applicants.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement effective recruitment strategies to attract a diverse student body.
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 Represent AIU at recruitment events, education fairs, and school visits.
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 Build and maintain partnerships with schools, community groups, and businesses to strengthen outreach.
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 <li>
 Advise prospective students and parents on academic programs, admissions procedures, and financial aid opportunities.
 </li>
 <li>
 Review applications, assist with the admissions process, and ensure timely follow-up with applicants.
 </li>
 <li>
 Maintain consistent and personalized communication with prospective students throughout the recruitment cycle.
 </li>
 <li>
 Conduct campus tours, interviews, and informational sessions to promote AIU&rsquo;s programs and campus life.
 </li>
 <li>
 Collaborate with academic departments to ensure accurate and up-to-date program information is provided to applicants.
 </li>
 <li>
 Manage applicant data using CRM systems and generate regular recruitment performance reports.
 </li>
 <li>
 Analyze recruitment trends to refine outreach strategies and improve conversion rates.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, with the ability to engage diverse audiences.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Proficiency in CRM systems and data analysis tools.
 </li>
 <li>
 Knowledge of university admissions processes and financial aid procedures.
 </li>
 <li>
 Flexibility to work evenings, weekends, and travel as needed.
 </li>
 <li>
 Demonstrated ability to work independently and as part of a team in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Education, Marketing, Communications, or a related field (required).
 </li>
 <li>
 Prior experience in student recruitment, admissions, or marketing (preferred).
 </li>
 <li>
 Experience in higher education or customer relationship management is an advantage.
 </li>
 </ul>
 
 
 
 
 
 About American International University
 
 
 
 American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American higher education model. AIU provides degree programs in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction.
 
 
 
 
 
 The University is committed to fostering intellectual, cultural, and personal growth for all members of its community, preparing graduates for leadership roles in a global society.
 
 
 
 
 
 For more information, visit: www.aiu.edu.kw
 
 
 
 
 
 
 How to Apply
 
 
 
 Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs
 
</div>

Student Recruitment Officer

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