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account support representative

customer care representative

FedEx

<div>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Grade: 4 
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative Associate- Part Time - UAE National Only

Salar Khan Tourism LLC

Customer Care Representative (Male)At Salar Khan Tourism, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it&rsquo;s cultural tours, adventure expeditions, or custom itineraries, we&rsquo;re passionate about connecting people with the beauty and heritage of our region. We're looking for a Customer Care who shares our love for travel and dedication to exceptional service.Key Responsibilities:Customer Care<ul><li>Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide detailed information about tours, packages, availability, pricing, and travel tips.</li><li>Handle booking requests, special requirements, and follow-up support after trips.</li><li>Address and resolve customer complaints with a calm, solution-oriented attitude.</li><li>Maintain accurate records of customer interactions and feedback for continuous improvement.</li><li>Manage Salar Khan Tourism&rsquo;s accounts on Instagram, Facebook, TikTok, and other platforms.</li><li>Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer service or social media (tourism or hospitality preferred).</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).</li><li>Friendly, professional, and solution-focused attitude.</li><li>Ability to multitask and work both independently and as part of a team.</li></ul>Preferred Qualifications:<ul><li>Degree or diploma in Tourism, Marketing, Communications, or a related field.</li><li>Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).</li><li>Basic design or video editing skills (e.g., Canva, CapCut).</li><li>Passion for travel, culture, and delivering top-tier guest experiences.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities in a dynamic and growing tourism company.</li><li>Travel perks and discounts on Salar Khan Tourism packages.</li><li>A friendly, collaborative team environment.</li><li>Flexible working hours (based on role requirements).</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Customer Service Representative

C D General Trading LLC

Pay: 3,000.00 (AED) - 3,500.00 (AED) per monthJob description:NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timeApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Darkblue Technology

Job Description:We are seeking a Customer Service Representative who is an Arabic-speaking male to join our team. The role requires handling customer inquiries, providing accurate product/service information, and ensuring high levels of customer satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Provide detailed information about products and services.</li><li>Resolve customer complaints and concerns efficiently.</li><li>Record and update customer data accurately in the system.</li><li>Coordinate with other departments to meet customer needs.</li><li>Follow up with customers to ensure satisfaction.</li><li>Assist in sales support activities where required.</li></ul>Requirements:<ul><li>1&ndash;2 years of proven experience in a customer service role.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in Microsoft Office applications.</li><li>Should be multitasking</li></ul>Visa: Own PreferredJoining: ImmediateThis job is for Male &amp; Arabic Speaker OnlyHow to Apply:Interested candidates are encouraged to send their updated resume to hr@jstmea.com.Please use email subject by using below format otherwise your application will not be considered Subject format: JST-2508_[Name] [Position]We are eagerly waiting to onboard youNote: Please apply if you have relevant experience &amp; knowledge.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Which visa you have?</li><li>How soon you can join us?</li></ul>

Customer Service Representative (Arabic Speaker Only)

Sophia Home By Patina Interior

Sophia Home, one of the leading furniture stores in the UAE is looking for a full-time professional Sales Support Specialist with proven track record and at least 3&ndash;5 of year experience in sales support English and Arabic (both spoken &amp; written).Your responsibilitiesTimely resolve customer complaints, report the issue to the concern depts.Receive and process enquiries online &amp; phone and provide exceptional supportEstablish, develop and maintain positive customer relationshipsRecord and manage customer inquiry records on daily basis using CRMObtain and record customer satisfaction feedback via (phone, email message)Organize meeting with designer and team visit to site, if requiredMaintain up to date knowledge of the Sophia Home and its productsFollow company guidelines, vision, mission and valuesProvide assistance and support to other members of the team as and when requiredWork together with marketing manager, and keep close coordination with sale, delivery, supply chain and management and warehouse teams.Additional related duties assigned by managementAt least 2-4 years of proven experience in sales support or customer care with relevant qualification /degree.Proactive with an ability to organize, multitask, work under pressureA problem-solving mindset, and a team player who can also operate independentlyGood knowledge of Microsoft office toolsLanguage skills: Excellent English and Arabic (spoken &amp; written)If you&rsquo;re passionate about sales support, possess positive personality with problem solving mindset, and you are a good team player who can work closely with marketing manager and team to achieve the desire results, this role could be perfect for you. Apply now with your updated profile clearly mentioning how did you helped the companies in your previous positions.Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Sales Support Specialist

Lefresh Mineral Water

<ul><li>Reach out to existing and potential customers to present our product and service offering</li><li>Learn details about our product and service offerings</li><li>Address any questions or issues customers may have</li><li>Communicate with customers to understand their requirements and need</li><li>Offer solutions based on clients' needs and capabilities</li><li>Direct prospects and leads to the sales team</li><li>Keep an updated customer database</li><li>Always strive towards meeting sales quota</li><li>Track and document calls and sales</li><li>Update client records</li><li>Prepare and present achievements</li></ul>Job Type: PermanentPay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>telemarketer: 1 year (Preferred)</li></ul>

Customer Representative ( Female )

MEDCARE ME

We are Seeking an Experienced Medical Representative professional in sales to handle the marketing/Sales operations of Medical products inPrefered experience in Surgical applicationsAbu Dhabimust be holding a valid UAE Driving License and carthe effort and responsibilities associated with this position are critical for driving sales revenue , increasing market credibility .Responsibilities :- To Promote Company's Products range to specialist Doctors and health care professionals .- To Achieve sales target assigned to the assigned territory and systematically to cover the right customer and achieve the required leads rate .- To Organize Products Presentations/Training .- Presenting in Surgical procedures with medical professionals .- Regular Reporting and Planning .Job Types: Full-time, Contract Contract length: 24 monthsPay: AED6,000.00 - AED11,000.00 per month

Medical Representative

Explore 1032+ Customer care representative in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.

1032 customer care representative jobs IN Abu Dhabi

Customer Care Representative Associate- Part Time - UAE National Only

Customer Service Representative

Customer Service Representative

Customer Service Representative (Arabic Speaker Only)

Sales Support Specialist

Customer Representative ( Female )

Medical Representative