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customer service executive

customer care specialist

Zurich Insurance

<div><div><div><div><div><b>Job Summary</b></div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.</div><br>
<div></div>
<div>
Reporting to the Head of Bahrain office at Zurich Insurance Company Limited, the International Customer Service Specialist is expected to provide underwriting guidance and support to clients, stakeholders and external channels in the correct interpretation &amp; application of country/regional underwriting practices and procedures.</div><br>
<div></div>
<div>
This role will be based in Zurich Insurance Company - Kingdom of Bahrain.</div></div></div><div></div><div><div><div><b><br>
Job Accountabilities</b></div><br>
</div><div><div>
</div><div>As International Customer Service Specialist, your role will involve:</div><br>
<div></div>
<ul>
<li>Acts as the local contact person for the worldwide network. Work in close association with Service Specialists &amp; Underwriters to deliver according to the customer&rsquo;s expectations.</li>
<li>Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.</li>
<li>Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.</li>
<li>Facilitate and administers international received policies within expected quality &amp; timeline requirements.</li>
<li>Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality</li>
<li>Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.</li>
<li>Relationship management with Zurich internal stakeholders and external network partners, to organize the issuance of local policies. Ensuring compliance with the instructions received from foreign Service Specialist and in accordance with internal and external guidelines, stipulated time frames and quality thresholds.</li>
<li>Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting by collaborating with network partners and Zurich stakeholders.</li></ul></div></div><div></div><div><div><div><b><br>
Job Qualifications</b></div></div><div></div><div><br>
<div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul>
<li>Bachelor&rsquo;s Degree and 2 or more years of experience in the Underwriting area.</li>
<li>Good knowledge of the insurance industry and the local/regional legal and regulatory environment.</li>
<li>Excellent operational knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines.</li>
<li>Strong negotiation, intercultural relationship-building, active listening and need analysis skills.</li>
<li>Must have verbal and written communication fluency in English, French and Arabic.</li>
<li>Bahraini Nationals are preferred.</li></ul></div></div></div><div></div><div><b><br>
Why Zurich</b></div><br>
<div></div>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!</div><div><br>
Join us as we constantly explore new ways to protect our customers and the planet.</div><br>
<ul>
<li>Location(s): BH - Manama</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Leigh Jeremy Jaye Santander</li>
<li>Closing Date: October 6, 2025</li></ul></div><div></div>

International Customer Service Specialist

Zain Bahrain

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures.
 <br/>
 <br/>
 <strong>
  Main Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build customer&rsquo;s trust in the services and products offered by Zain.
  </li>
  <li>
   Provide personalized customer service of the highest level.
  </li>
  <li>
   Ability to work as part of a team- to achieve performance metrics.
  </li>
  <li>
   Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  </li>
  <li>
   Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  </li>
  <li>
   Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers...etc.) and all kinds of after sales services for existing and new customer.
  </li>
  <li>
   Develop product knowledge by keeping up to date with service and product offerings.
  </li>
  <li>
   Check and report challenges related to shop look and maintenance.
  </li>
  <li>
   Manage the opening and closing of shops in coordination with the team leader.
  </li>
  <li>
   Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
  </li>
  <li>
   Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
  </li>
  <li>
   Assist subscribers in maintaining/updating customer accounts, billing enquiries &amp; collect payments.
  </li>
  <li>
   Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
  </li>
  <li>
   Collect payments from customers in a secure and orderly manner.
  </li>
  <li>
   Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
  </li>
  <li>
   Handle and count cash and other payments, responsible for their reconciling payments against system records daily.
  </li>
  <li>
   Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift
  </li>
  <li>
   Continuously improve own performance in order to meet and exceed targets and objectives.
  </li>
  <li>
   Ensure compliance with all applicable policies &amp; regulatory requirements on Information Security
  </li>
  <li>
   Perform any other related tasks as assigned or needed.
   <br/>
   <br/>
  </li>
 </ul>
 Core Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  </li>
  <li>
   Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  </li>
  <li>
   Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  </li>
  <li>
   Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
   <br/>
   <br/>
  </li>
 </ul>
 Functional Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Customer Focus.
  </li>
  <li>
   Selling skills.
  </li>
  <li>
   Products and Services knowledge.
  </li>
  <li>
   Relationship Management.
  </li>
  <li>
   Negotiation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University student (2nd year and above) or a fresh university graduate.
  </li>
  <li>
   Experience in any related field is a plus.
  </li>
  <li>
   Fluent in both Arabic and English.
  </li>
  <li>
   Able to work full time on shift basis.
   <br/>
   <br/>
  </li>
 </ul>
 Equal Employment Opportunity Statement
 <br/>
 <br/>
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 <br/>
 <br/>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
 </ul>
</div>


ZAIN1017 - Zain Youth - Retail Sales

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures.
 <br/>
 <br/>
 <strong>
  Main Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build customer&rsquo;s trust in the services and products offered by Zain.
  </li>
  <li>
   Provide personalized customer service of the highest level.
  </li>
  <li>
   Ability to work as part of a team- to achieve performance metrics.
  </li>
  <li>
   Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  </li>
  <li>
   Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  </li>
  <li>
   Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers...etc.) and all kinds of after sales services for existing and new customer.
  </li>
  <li>
   Develop product knowledge by keeping up to date with service and product offerings.
  </li>
  <li>
   Check and report challenges related to shop look and maintenance.
  </li>
  <li>
   Manage the opening and closing of shops in coordination with the team leader.
  </li>
  <li>
   Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
  </li>
  <li>
   Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
  </li>
  <li>
   Assist subscribers in maintaining/updating customer accounts, billing enquiries &amp; collect payments.
  </li>
  <li>
   Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
  </li>
  <li>
   Collect payments from customers in a secure and orderly manner.
  </li>
  <li>
   Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
  </li>
  <li>
   Handle and count cash and other payments, responsible for their reconciling payments against system records daily.
  </li>
  <li>
   Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift
  </li>
  <li>
   Continuously improve own performance in order to meet and exceed targets and objectives.
  </li>
  <li>
   Ensure compliance with all applicable policies &amp; regulatory requirements on Information Security
  </li>
  <li>
   Perform any other related tasks as assigned or needed.
   <br/>
   <br/>
  </li>
 </ul>
 Core Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  </li>
  <li>
   Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  </li>
  <li>
   Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  </li>
  <li>
   Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
   <br/>
   <br/>
  </li>
 </ul>
 Functional Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Customer Focus.
  </li>
  <li>
   Selling skills.
  </li>
  <li>
   Products and Services knowledge.
  </li>
  <li>
   Relationship Management.
  </li>
  <li>
   Negotiation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University student (2nd year and above) or a fresh university graduate.
  </li>
  <li>
   Experience in any related field is a plus.
  </li>
  <li>
   Fluent in both Arabic and English.
  </li>
  <li>
   Able to work full time on shift basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
 </ul>
</div>


Café CHANTILLY

<p>Cafe Chantilly is looking for A Customer Service Representative. Candidates need to provide product/services information and answer questions via phone and other social media means. Candidate should also be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p><p>*Candidate needs to speak and write in English.</p><p>Kindly send your CV via WhatsApp on 38400639</p><p>Job Type: Full-time</p><p>Pay: BD250.000 - BD300.000 per month</p><p>Ability to commute/relocate:</p><ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Customer Service Representative

Batelco by Beyon

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
  </li>
  <li>
   Understand and investigate the queries, requests or complaints
  </li>
  <li>
   Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
  </li>
  <li>
   Provide accurate, valid and complete information or solution by using the right sources of information
  </li>
  <li>
   Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
  </li>
  <li>
   Inform Team Leader when a recurrent problem appears, to prevent further cases
  </li>
  <li>
   Maintain and update customer information in the database
  </li>
  <li>
   Meticulously follow the defined business process while attending to the clients&rsquo; queries, requests or complaints
  </li>
  <li>
   Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
  </li>
  <li>
   Keep abreast of products and promotions to provide exceptional customer support
  </li>
  <li>
   Take ownership for attending the trainings as per the plan
  </li>
  <li>
   Take ownership for completing PMR process, employee engagement surveys in time
  </li>
  <li>
   Continuously share the knowledge and understanding of the telecom industry and business trends
  </li>
 </ul>
</div>


Customer Service Executive

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
 <br/>
 <br/>
 Reporting to the Head of Bahrain office at Zurich Insurance Company Limited, the International Customer Service Specialist is expected to provide underwriting guidance and support to clients, stakeholders and external channels in the correct interpretation &amp; application of country/regional underwriting practices and procedures.
 <br/>
 <br/>
 This role will be based in Zurich Insurance Company - Kingdom of Bahrain.
 <br/>
 <br/>
 <strong>
  Job Accountabilities
  <br/>
  <br/>
 </strong>
 As International Customer Service Specialist, your role will involve:
 <br/>
 <br/>
 <ul>
  <li>
   Acts as the local contact person for the worldwide network. Work in close association with Service Specialists &amp; Underwriters to deliver according to the customer&rsquo;s expectations.
  </li>
  <li>
   Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
  </li>
  <li>
   Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.
  </li>
  <li>
   Facilitate and administers international received policies within expected quality &amp; timeline requirements.
  </li>
  <li>
   Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process/claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality
  </li>
  <li>
   Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.
  </li>
  <li>
   Relationship management with Zurich internal stakeholders and external network partners, to organize the issuance of local policies. Ensuring compliance with the instructions received from foreign Service Specialist and in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
  </li>
  <li>
   Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting by collaborating with network partners and Zurich stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 To be successful in this role, you will need:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s Degree and 2 or more years of experience in the Underwriting area.
  </li>
  <li>
   Good knowledge of the insurance industry and the local/regional legal and regulatory environment.
  </li>
  <li>
   Excellent operational knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines.
  </li>
  <li>
   Strong negotiation, intercultural relationship-building, active listening and need analysis skills.
  </li>
  <li>
   Must have verbal and written communication fluency in English, French and Arabic.
  </li>
  <li>
   Bahraini Nationals are preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Zurich
  <br/>
  <br/>
 </strong>
 At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
 <br/>
 <br/>
 We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!
 <br/>
 <br/>
 Join us as we constantly explore new ways to protect our customers and the planet.
 <br/>
 <br/>
 <ul>
  <li>
   Location(s): BH - Manama
  </li>
  <li>
   Remote working: No
  </li>
  <li>
   Schedule: Full Time
  </li>
  <li>
   Recruiter name: Leigh Jeremy Jaye Santander
  </li>
  <li>
   Closing Date: October 6, 2025
   <br/>
  </li>
 </ul>
</div>


Onyx By Rotana

<p>We are currently seeking for passionate and dynamic Purchase Specialist who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p><p>As a Purchasing Specialist you are responsible for executing, completing and ordering all daily allocated and authorized purchase requests and order in line with hotel and storerooms needs, whereby your role will include key responsibilities such as:</p><p><b>Complete all administrative procedures concerning allocated requests and orders</b></p><p><b>Select best price quotations, ensure best quality for all received orders upon order allocation confirmation</b></p><p><b>Query and clarify any concerns regarding received purchase requests data, concerning description, units, quantities and specifications directly with the initiating department</b></p><p><b>Coordinate with buyers on all matters concerning allocated requests, best practices to process (quotes) and complete (delivery) within logical time period</b></p><p><b>Check and ensure that all approved and authorized purchase orders are timely forwarded (faxed or delivered) to the concerned vendors</b></p><p><b>Review and update all personally entered (locked) price quotations, supplier&rsquo;s data and date validity</b></p><p><b>Interact with vendors for new products available in the market to serve as possible alternatives for used products, inform concerned and request samples for onward testing purposes and provide proof that product is of same quality, but better price.</b></p><p>Skills</p><p><b>Education, Qualifications &amp; Experiences</b></p><p>You should be ideally having a bachelor degree with previous experience in Hotels. Command of an international computer purchasing system software &amp; previous Middle East experience are an essential. Good command of written and spoken English is a must, knowledge of Arabic language is an added benefit. Should have valid Bahraini driving license.</p><p><b>Knowledge &amp; Competencies</b></p><p>The ideal candidate will be an analytical, pragmatic thinker with the ability to set policies and procedures. You are able to adjust priorities and manage time wisely in a fast-paced environment and maintain a fair, consistent set of standards. You are proactive and flexible, while possessing following additional competencies:</p><p>Understanding Hotel Operations</p><p>Effective Communication</p><p>Planning for Business</p><p>Supervising People</p><p>Understanding Differences</p><p>Supervising Operations</p><p>Teamwork</p><p>Adaptability</p><p>Customer Focus</p><p>Drive for Results</p><p>Job Type: Full-time</p>

Purchase Specialist

Explore 215+ Customer care specialist in Manama this October. Find roles across top companies and apply now to boost your career.

215 customer care specialist jobs IN Manama

International Customer Service Specialist

ZAIN1017 - Zain Youth - Retail Sales

ZAIN1017 - Zain Youth - Retail Sales

Customer Service Representative

Customer Service Executive

International Customer Service Specialist

Purchase Specialist