call center agent

call center supervisor

front desk agent

at your service agent

call center agent - female

customer center agent

Vogue Hospitality

MALAYAM - HINDI - ENGLISH Speaker customer service agent only!Duties and Responsibilities of a Customer Service Agent<ul><li>Respond to Customer Inquiries</li><li>Handle incoming calls, emails, live chats, or social media messages promptly and professionally.</li><li>Provide accurate, valid, and complete information based on company policies and products.</li><li>Resolve Complaints and Issues</li><li>Listen actively to customer concerns.</li><li>Identify and troubleshoot problems, escalating unresolved issues to the appropriate departments when necessary.</li><li>Follow up to ensure resolution and customer satisfaction.</li><li>Process Orders and Requests</li><li>Assist customers with placing, modifying, or canceling orders.</li><li>Ensure all transactions are recorded correctly in the company system.</li><li>Maintain Customer Records</li><li>Update and manage customer profiles with accurate contact details and interaction history.</li><li>Document all communications and actions taken during customer interactions.</li><li>Promote Products and Services</li><li>Inform customers about new products, promotions, or additional services.</li><li>Upsell or cross-sell when appropriate to meet customer needs and company goals.</li><li>Collaborate with Other Departments</li><li>Work closely with sales, technical support, logistics, and other teams to resolve issues efficiently.</li><li>Share customer feedback to help improve products and services.</li><li>Follow Company Procedures</li><li>Adhere to standard operating procedures, quality standards, and compliance requirements.</li><li>Protect customer privacy and handle sensitive information securely.</li><li>Meet Performance Metrics</li><li>Achieve targets related to response time, resolution time, customer satisfaction, and call handling.</li><li>Participate in regular training to improve knowledge and performance.</li><li>Handle Returns and Refunds</li><li>Assist customers with return processes, refund requests, and warranty claims, in line with company policies.</li><li>Maintain a Positive Brand Image</li><li>Represent the company in a friendly, empathetic, and professional manner at all times.</li></ul>Job Type: Full-timePay: From QAR2,500.00 per month

Economic Group

We are currently looking for Customer service agent-Female Arabic Speaker who is having experience in E Commerce to join our customer service team.As a customer service agent you will: Maintaining a positive, empathetic, and professional attitude toward customers at all times.<ul><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthExperience:<ul><li>Call Center Agenet: 4 years (Preferred)</li></ul>

Call Center/Customer Service agent(Female Arabic Speaker)

DotLynx

Job Title: Call Center AgentJob Description:<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication scripts when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic and English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months to 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Salary: 4500 QARHow to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,500.00 per month

Call Center Agent

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

ABH Real Estate Qatar

Job descriptionTitle: Call Center AgentLocation: QatarCompany: ABH Real EstateCompany Description:A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description: We are seeking experienced and motivated Call Center Agent to join our team. You will be Responsible to answer inbound and outbound calls from customers. who want to Information and detail about Apartment Sale and rent.RESPONSIBILITIES:&middot; Manage large amounts of inbound and outbound calls in a timely manner&middot; Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.&middot; Follow communication &ldquo;scripts&rdquo; when handling different topics&middot; Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; Building lasting relationships with clients and other call center team members based on trust and reliability.&middot; Making sales or recommendations for Apartment Sale and rent that may better suit client needs<ul><li>Update all call information according to standard operating procedures</li><li>Update all information Software</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:&middot; High school diploma or equivalent.&middot; More education or experience may be preferred.&middot; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.&middot; Understanding of company products, services, and policies.&middot; Proficiency with computers, especially with CRM software, and strong typing skills.&middot; Ability to ask prying questions and diffuse tense situations.&middot; Strong time management and decision-making skills.&middot; Adaptability and accountability.&middot; Fluency in multiple languages may be desired.Google Form:kindly complete our candidate information form by following the link provided below:https://wkf.ms/3rn86cRYour prompt response in filling out the form with your candidacy details will be greatly appreciated.Thank you for considering a career with ABH REAL ESTATE.Job Type: Full-timePay: QAR2,250.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CALL CENTER AGENT

Regency Fleets

About UsRegency Fleets is a leading car rental and leasing company in Qatar, known for its professional service and commitment to customer satisfaction. We provide mobility solutions for individuals and corporate clients, ensuring quality, reliability, and customer care at every stage.Job SummaryWe are seeking a motivated CRM Agent to join our customer service team. The role involves managing customer inquiries through calls and social media, assisting both the rental and service departments, and ensuring customer issues are addressed efficiently and professionally.Key Responsibilities<ul><li>Handle incoming and outgoing calls for the Rental and Service departments.</li><li>Respond to customer inquiries, complaints, and feedback through phone, email, and social media (Facebook, Instagram, TikTok, Google).</li><li>Monitor and manage social media interactions and messages.</li><li>Ensure timely issue resolution and escalate cases when required.</li><li>Follow up with clients to ensure complaints are resolved and service expectations are met.</li><li>Send customer surveys, collect feedback, and prepare simple reports.</li><li>Support the CRM and operations teams with day-to-day communication and coordination.</li></ul>Requirements<ul><li>Arabic and English fluency is mandatory.</li><li>Suitable for beginners or intermediate-level candidates with customer service interest or experience.</li><li>Good communication and interpersonal skills.</li><li>Basic computer knowledge (MS Office, email, data entry).</li><li>Experience in customer service, call center, or rental industry is an advantage.</li><li>Valid Qatar ID and transferable visa preferred.</li></ul>Job Type: Full-time

CRM Agent

Diet cafe nutrition centre

Diet Caf&eacute; Nutrition Center is a leading provider of healthy dining solutions and slimming programs in Qatar. We are dedicated to helping our clients achieve their wellness goals through customized nutrition plans and professional support. To ensure a welcoming and seamless experience for our clients, we are seeking a friendly, professional, and service-oriented Receptionist &amp; Customer Service Agent to join our team.Key Responsibilities:<ul><li>Greet clients and visitors warmly, ensuring a professional and welcoming first impression.</li><li>Answer phone calls, WhatsApp inquiries, and emails in a timely and professional manner.</li><li>Manage client appointments, bookings, and schedule coordination.</li><li>Provide detailed information about our meal memberships, slimming programs, and services.</li><li>Assist clients with registration, payments, and membership renewals.</li><li>Handle customer feedback, complaints, and requests with professionalism and care.</li><li>Maintain accurate client records and update databases as required.</li><li>Support administrative tasks including filing, reporting, and coordination with other departments.</li><li>Collaborate with the sales and nutrition teams to ensure excellent client service.</li></ul>Requirements:<ul><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Previous experience in customer service, reception, or hospitality is an advantage.</li><li>Strong communication and interpersonal skills with a client-focused approach.</li><li>Proficiency in Microsoft Office and basic computer skills.</li><li>Fluent in English (Arabic is an advantage).</li><li>Professional appearance, positive attitude, and the ability to multitask.</li><li>Strong organizational skills and attention to detail.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthExperience:<ul><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Receptionist & Customer Service Agent

Explore 1174+ Customer center agent in Qatar this October. Find roles across top companies and apply now to boost your career.