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customer communication & engagement

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customer experience and growth intern

customer communication engagement

Khidmah

<div>
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a dynamic and agile professional who bridges creativity and commercial strategy a storyteller with a marketing brain and a systems mindset. The role demands someone fluent in
 
 Salesforce Marketing Cloud (SFMC)
 
 and automation platforms, who can craft compelling, brand-aligned content while driving measurable engagement through data-driven campaigns.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Content Creation &amp; Brand Storytelling
 
 
 <ul>
 <li>
 Develop engaging and high-performing copy for email, SMS, WhatsApp, and digital campaigns.
 </li>
 <li>
 Ensure all content adheres to brand tone, visual identity, and communication standards.
 </li>
 <li>
 Collaborate with the creative and design teams to conceptualize campaigns that drive awareness, engagement, and conversion.
 </li>
 <li>
 Create story-driven content that aligns with the customer journey and supports marketing objectives.
 </li>
 </ul>
 
 
 Marketing Automation &amp; Systems
 
 
 <ul>
 <li>
 Build, test, and optimize communication journeys using
 
 Salesforce Marketing Cloud (SFMC)
 
 .
 </li>
 <li>
 To dispatch timely communications to the right segment.
 </li>
 <li>
 Manage audience segmentation, A/B testing, and campaign reporting.
 </li>
 <li>
 Ensure seamless integration and automation across customer touchpoints.
 </li>
 <li>
 Work closely with data, CRM, and digital teams to enhance personalization and performance.
 </li>
 </ul>
 
 
 Strategy &amp; Collaboration
 
 
 <ul>
 <li>
 Support commercial campaigns and product launches through creative and strategic content planning.
 </li>
 <li>
 Partner with cross-functional teams (CX, Marketing, Digital) to ensure message alignment and maximize impact.
 </li>
 <li>
 Analyze campaign results and continuously refine communication effectiveness.
 </li>
 <li>
 Act as a brand guardian, maintaining consistency in language, tone, and message across all channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communications, marketing, media, literature or related field (Master&rsquo;s preferred).
 </li>
 <li>
 
 5&ndash;8 years
 
 of experience in content marketing, copywriting, or digital communications.
 </li>
 <li>
 Proven experience with
 
 Salesforce Marketing Cloud
 
 or other automation platforms (Active Campaign, HubSpot, etc.).
 </li>
 <li>
 Strong understanding of brand guidelines, customer journeys, and digital ecosystems.
 </li>
 <li>
 Excellent command of English; Arabic proficiency is a plus.
 </li>
 <li>
 Strong analytical mindset with commercial awareness.
 </li>
 <li>
 Agile, proactive, and solution-oriented with a collaborative approach.
 </li>
 </ul>
 
 
 
 
 
 Desired Skills
 
 
 <ul>
 <li>
 Creative Copywriting &amp; Brand Storytelling
 </li>
 <li>
 Content Strategy &amp; SEO Writing
 </li>
 <li>
 Campaign Planning &amp; Marketing Automation
 </li>
 <li>
 Data-driven Decision Making
 </li>
 <li>
 Project Management (Asana, Click Up, etc.)
 </li>
 </ul>
 
 Strong communication, problem-solving, and leadership abilities
 
</div>

Customer Communication & Engagement

ALDAR

<div>
 
 
 Aldar Retail Management
 
 is looking for a
 
 Customer Experience (CX) Analyst
 
 to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 CX Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
 </li>
 <li>
 Prepare regular reports tracking
 
 NPS, CSAT, CES, complaint trends, and mystery shopper results
 
 , and respond to ad-hoc data requests.
 </li>
 <li>
 Identify trends, pain points, and opportunities using quantitative and qualitative methods.
 </li>
 <li>
 Develop presentations and share actionable insights with internal stakeholders to drive improvements.
 </li>
 <li>
 Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
 </li>
 <li>
 Collaborate across departments and escalate issues when necessary.
 </li>
 <li>
 Generate monthly reports on resolution times, SLA compliance, and recurring issues.
 </li>
 <li>
 Conduct root-cause analyses and recommend process improvements.
 </li>
 <li>
 Support adoption of CX tools and processes that enhance guest convenience and accessibility.
 </li>
 </ul>
 
 
 CX Activations &amp; Engagement Support
 
 
 <ul>
 <li>
 Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
 </li>
 <li>
 Track participation, engagement, and feedback to measure success.
 </li>
 <li>
 Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
 </li>
 </ul>
 
 
 Stakeholder Engagement &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
 </li>
 <li>
 Provide timely and actionable reports to management to support decision-making and performance tracking.
 </li>
 </ul>
 
 
 Key Metrics &amp; Results
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 NPS, CSAT, Mystery Shopper results
 </li>
 <li>
 
 Service Quality:
 
 SOP adherence, complaint resolution times, operational audits
 </li>
 <li>
 
 Stakeholder Engagement:
 
 Retailer feedback, cross-department collaboration
 </li>
 <li>
 
 Brand Impact:
 
 CX awards, PR mentions, guest testimonials
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Based at
 
 Yas Mall HQ
 
 with daily interaction across multiple mall locations.
 </li>
 <li>
 Occasional travel may be required between locations depending on portfolio scope.
 </li>
 <li>
 High-touch role requiring presence during operational hours, including weekends.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 3&ndash;5 years in
 
 Customer Experience, Data Analytics, Market Research, or related fields
 
 . Retail, shopping mall, or hospitality experience preferred.
 </li>
 <li>
 
 Skills:
 
 Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in
 
 Business, Marketing, Statistics, Data Analytics, or related discipline
 
 . CX certification is a plus.
 </li>
 </ul>
 
 
</div>

Customer Experience Analyst – Retail_ Aldar Retail Management

Eureka Tech General Trading

Company DescriptionEureka Tech General Trading is a professional general trading company. Expanding rapidly in the region. Sole agent for an international brand in the Middle East.Role DescriptionThis is a full-time on-site role for a Sales Engineer located in Abu Dhabi. The role involves overseeing sales activities. Create leads and follow-up with clients to achieve the target set by the management.Lead Generation &amp; Opportunity Development:<ul><li>Identify and qualify new leads within target industries (oil &amp; gas, energy, petrochemicals, Data centers, etc..).</li><li>Research clients&rsquo; operations, equipment, and maintenance requirements.</li><li>Collaborate with the marketing team on targeted campaigns, events, and case studies.</li><li>Use CRM and ERP tools to record leads and track progress.</li></ul>Technical Engagement:<ul><li>Meet customers to understand technical and commercial requirements.</li><li>Collect project details (material specs, drawings, photos) and coordinate internally for costing and feasibility.</li><li>Prepare technical and commercial proposals, ensuring clear alignment with client needs.</li></ul>Conduct product demos and presentations to clients.<ul><li>Share quotations and follow up regularly to drive closure.</li><li>Coordinate with design, production, and finance teams for pricing, delivery, and</li></ul>documentation.<ul><li>Handle order processing, delivery schedules, and payment follow-ups smoothly.</li><li>Provide after-sales support, collect customer feedback, and ensure repeat engagement.</li></ul>Performance Tracking &amp; Reporting:<ul><li>Prepare regular reports on leads, conversions, and customer engagement metrics.</li></ul>Scope of Authority:<ul><li>Collaborate with Estimation, Engineering, and Operations for pricing and execution.</li><li>Work with the Commercial Director on quarterly sales targets and customer engagement plans.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering or related discipline.</li><li>2 years of technical sales experience in the oil &amp; gas or energy or similar domains.</li><li>Proven success in solution selling and lead conversion.</li><li>Strong technical understanding of electrical components and industrial supply chains.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Self-motivated, with ability to work independently across multiple client accounts.</li></ul>Job Type: Full-time<ul><li>Pay: AED 3,000 per month</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,200.00 per month

Key Accounts Manager

MTL HUMAN RESOURCES CONSULTANCIES

Location: Abu Dhabi, UAEIndustry: Food &amp; Beverage (Restaurant Group)Job Type: Full-TimeJoining: Immediate joiners preferredEmail your CV + Portfolio/Work Samples:hr@meridiantradelinksuae.com050 663 0283&#11835;About the RoleWe are hiring a creative, experienced, and highly organized Social Media Manager to handle the digital presence of our F&amp;B restaurant group in Abu Dhabi.The ideal candidate will be responsible for managing all online communication, content planning, brand engagement, and digital growth across multiple platforms.&#11835;Key Responsibilities<ul><li>Plan, create, and publish daily content across Instagram, TikTok, Facebook, YouTube, and LinkedIn</li><li>Build monthly content calendars aligned with marketing objectives</li><li>Create engaging reels, videos, photos, stories, and campaign creatives</li><li>Manage customer engagement: comments, messages, reviews</li><li>Monitor brand consistency and ensure campaigns follow social media community standards</li><li>Track analytics and prepare weekly/monthly performance reports</li><li>Work closely with the marketing and creative team for promotions and campaigns</li><li>Stay updated with F&amp;B trends, platform updates, and content innovations</li></ul>&#11835;Skills &amp; Requirements<ul><li>2&ndash;3 years of experience as a Social Media Manager (preferably in F&amp;B, hospitality, or retail)</li><li>Strong content creation skills: reels, videos, product shots</li><li>Proficiency in Canva (Photoshop or Premiere Pro is an added advantage)</li><li>Good communication skills and creativity</li><li>Understanding of social media insights, trends, and engagement strategies</li><li>Ability to manage multiple brands/platforms</li><li>Immediate joiners are highly preferred</li></ul>&#11835;How to ApplyEmail your CV + Portfolio/Work Samples:hr@meridiantradelinksuae.comContact/WhatsApp:050 663 0283Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Social Media Marketing Manager

Smart Electrical Fittings Trading LLC

Position: Electrical Engineer - Female with Spouse visaLocation: Abu DhabiJob Description: We are seeking a qualified Female Electrical Engineer to join our team. The selected candidate will support our Sales Department and contribute to customer engagement and business development activities.Key Responsibilities:<ul><li>Assist the Sales Department in day-to-day operations and sales activities.</li><li>Communicate with customers to respond to inquiries and provide relevant product information.</li><li>Establish and maintain professional relationships with new and existing customers to promote company products.</li><li>Prepare inquiries, quotations, and related sales documentation, including tender submissions.</li><li>Handle incoming calls and customer inquiries efficiently and professionally.</li><li>Support various office and sales-related tasks as assigned by the employer.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering.</li><li>Strong analytical, technical, and problem-solving skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proactive attitude with a willingness to learn and grow within the organization.</li></ul>Interested candidates are requested to forward their CV to adminsmet@smetme.aeJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Electrical Engineer

Stranger Soccer

<div>Calling all truly AWESOME people! 
About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. 
Role and Responsibilities
he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence. 
Key Responsibilities
1. Game Hosting &amp; Customer Experience<ul>
<li>
Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi</li>
<li>Ensure players have a smooth, fun, and safe game experience</li>
<li>Represent the Stranger Soccer brand on the ground</li>
<li>Collect player feedback to continuously improve the experience</li></ul> 
2. Daily Operations Support<ul>
<li>
Assist with scheduling, logistics coordination, and venue communication</li>
<li>Support marketing, customer service, and game operations tasks</li>
<li>Help onboard new players and respond to inquiries</li>
<li>Assist in recruiting, screening, and onboarding new Official Hosts</li>
<li>Support scheduling and ensure proper venue coverage</li></ul> 
3. Operations Improvement<ul>
<li>
Identify inefficiencies in booking, hosting, or player engagement processes</li>
<li>Propose actionable solutions to streamline operations and improve consistency</li>
<li>Analyse feedback and trends to recommend operational enhancements</li></ul> 
4. Game Experience Development<ul>
<li>
Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)</li>
<li>Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience</li></ul> 
5. Growth &amp; Expansion Initiatives<ul>
<li>
Contribute ideas and mini-projects to increase player acquisition and retention</li>
<li>Assist in researching football communities, universities, corporates, and potential partners in Dubai &amp; Abu Dhabi</li>
<li>Support promotional events, community activations, and social content</li></ul> 
6. Cross-Functional Exposure<ul>
<li>
Collaborate with the UAE Business Owner and Singapore HQ team</li>
<li>Gain insight into how a fast-growing sports-tech brand expands internationally</li></ul> 
What You Will Gain<ul>
<li>
Hands-on experience in running a real, consumer-facing sports business</li>
<li>Confidence in hosting and leading player groups</li>
<li>Operational, customer service, and growth marketing exposure</li>
<li>Insights into brand expansion in international markets</li>
<li>Opportunities to contribute ideas that directly impact the UAE business</li>
</ul>
Requirements<ul><li><ul>
<li>
Positive, proactive &ldquo;can-do&rdquo; attitude</li>
<li>Comfortable interacting with customers and leading groups</li>
<li>Strong interest in football (required)</li>
<li>Hospitality, events, or sports management experience is a plus</li>
<li>Must be based in Dubai or Abu Dhabi, with availability to attend games in either city</li>
<li>Hospitality experience a PLUS</li></ul></li></ul> 
To apply, please send resume to rayaan.grahne@strangersoccer.com</div>

Customer Experience and Growth Intern

Mechri Passengers Transportation Services

Position: Customer Service Coordinator Location: Zayed Port/Zayed International Airport, Abu Dhabi Employment Type: Full-timeWe are seeking a dynamic and customer-focused Customer Service Coordinator to join our team at Zayed International Airport Abu Dhabi, UAE. In this role, you will provide exceptional transportation services to tourists visiting Abu Dhabi, ensuring an unforgettable experience. The ideal candidate will have extensive knowledge of Abu Dhabi's tourist attractions, possess outstanding sales skills, and excel in customer engagement.Key Responsibilities:<ul><li>Greet and assist Customers, providing information about transportation options and local attractions.</li><li>Coordinate transportation services to and from key tourist locations, ensuring timely and efficient service.</li><li>Promote and sell transportation packages and additional services, utilizing persuasive sales techniques.</li><li>Maintain a high standard of grooming and professionalism in all interactions.</li><li>Answer inquiries about Abu Dhabi&rsquo;s tourist locations, activities, and local culture.</li><li>Handle customer complaints and feedback with empathy and professionalism, resolving issues promptly.</li><li>Collaborate with team members to improve service delivery and enhance the overall customer experience.</li><li>Data Entry in the ERP and making the daily reports and submitting it to Finance Department.</li></ul>Qualifications:<ul><li>Proven experience in customer service and sales, preferably in the tourism or transportation industry.</li><li>Strong knowledge of Abu Dhabi&rsquo;s tourist attractions and cultural landmarks.</li><li>Multilingual proficiency (Arabic, English, and at least one other language preferred).</li><li>Exceptional communication and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-centric mindset.</li><li>Ability to work in a fast-paced environment and manage multiple tasks efficiently.</li><li>Well-groomed appearance and professional demeanor.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for professional development and training.</li><li>A vibrant work environment in a culturally rich setting.</li></ul>Individuals with their own visa and preferred.If you are passionate about providing excellent customer service and have a deep understanding of Abu Dhabi&rsquo;s tourism landscape, we invite you to apply and join our team at Mina PortJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Deadline: 25/12/2025

Sales & Customer Service Coordinator

Explore 1438+ Customer communication engagement in Special Education Jobs In House Corporate M A Lawyer Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.