customer happiness team lead Jobs in Manama Bahrain

customer happiness team lead

account services manager (onboarding) Jobs in Manama Bahrain

account services manager (onboarding)

business development leader Jobs in Manama Bahrain

business development leader

customer due diligence analyst Jobs in Manama Bahrain

customer due diligence analyst

customer due diligence and onboarding - team leader Jobs in Manama Bahrain

customer due diligence and onboarding - team leader

customer due diligence and onboarding team leader

Virtu Thinko

Job Title: Customer Due Diligence (CDD) / KYC LeadJob Purpose The role holder oversees end-to-end Customer Due Diligence (CDD) and Know Your Customer (KYC) processes, ensuring full compliance with regulatory requirements while maintaining a positive customer experience. The position involves managing onboarding, maintenance, and periodic reviews, conducting risk assessments, responding to audits, and driving continuous improvement in due diligence practices.Key Responsibilities<ul><li>Lead CDD/KYC operations across onboarding and periodic reviews in full compliance with regulatory standards.</li><li>Oversee Standard and Enhanced Due Diligence (SDD/EDD) for all customers and ensure timely responses to RFIs and reverse KYC requests.</li><li>Ensure complete and accurate customer documentation and data integrity.</li><li>Identify and assess high-risk clients, politically exposed persons (PEPs), negative media, and sanctions risks.</li><li>Monitor transactions for suspicious activity and escalate concerns appropriately.</li><li>Maintain strong collaboration with Compliance, Relationship Managers, and other internal stakeholders.</li><li>Oversee system upgrades, policy reviews, and improvement initiatives related to financial crime compliance.</li><li>Provide leadership and guidance to the KYC analyst team, ensuring performance targets and quality standards are met.</li><li>Ensure data accuracy, confidentiality, and adherence to the bank&rsquo;s code of conduct and governance standards.</li></ul>Key Performance Indicators<ul><li>Timely completion of all KYC and CDD reviews.</li><li>Accuracy and quality of customer risk assessments.</li><li>Compliance with internal and regulatory requirements.</li><li>Effective leadership and team performance.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or a related field (Master&rsquo;s preferred).</li><li>ACAMS/ICA or equivalent certification is an advantage.</li><li>Minimum 3&ndash;4 years of relevant banking or compliance experience.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical, communication, and problem-solving skills.</li><li>Sound judgment and attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office applications.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD800.000 - BD1,200.000 per month

Customer Due Diligence and Onboarding - Team Leader

Job Title: CDD / KYC AnalystJob Purpose Responsible for conducting Client Identification (CIP) and Customer Due Diligence (CDD) reviews for assigned customer portfolios to manage financial crime risk and ensure full regulatory compliance.Key Responsibilities<ul><li>Perform Standard and Enhanced Due Diligence (SDD/EDD) on new and existing customers.</li><li>Collect and verify customer information to ensure accurate risk profiling and documentation.</li><li>Identify high-risk clients, PEPs, sanctions, and adverse media through ongoing monitoring.</li><li>Handle RFIs and reverse KYC requests, ensuring timely and complete responses.</li><li>Escalate unusual or suspicious activities and prepare Suspicious Activity Reports (SARs) when required.</li><li>Collaborate with Compliance, Relationship Managers, and other stakeholders to ensure KYC quality and regulatory alignment.</li><li>Maintain up-to-date knowledge of AML/CFT regulations and bank policies.</li><li>Ensure confidentiality, data protection, and accurate activity logs.</li></ul>Key Performance Indicators<ul><li>Timely completion of KYC reviews and renewals.</li><li>Compliance with AML/CFT policies and procedures.</li><li>Quality and accuracy of customer risk assessments and documentation.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in a relevant field.</li><li>1&ndash;2 years of banking or compliance experience.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical, communication, and problem-solving skills.</li><li>Attention to detail and sound judgment.</li><li>Ability to work under pressure and manage priorities.</li><li>Proficiency in Microsoft Office applications.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD500.000 - BD800.000 per month

Customer Due Diligence Analyst

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The Account Relationship Manager is responsible for managing the end-to-end client onboarding process, serving as the primary liaison between Singapore Gulf Bank (SGB) and its clients during account initiation and documentation stages. The incumbent ensures that all onboarding activities are executed efficiently, accurately, and in full compliance with the Bank&rsquo;s internal policies and regulatory standards, while maintaining a professional and client-focused relationship throughout the process.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Client Onboarding &amp; Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Act as the main point of contact for clients throughout the onboarding process, ensuring clear communication and timely completion of all requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and manage the exchange of onboarding documentation, ensuring completeness, accuracy, and compliance with SGB&rsquo;s KYC and due diligence procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Conduct client initiation meetings or calls to outline onboarding steps, timelines, and required documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain continuous follow-up with clients and internal teams to ensure a seamless onboarding experience within the established SLAs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Uphold the Bank&rsquo;s commitment to service excellence by providing professional support and fostering long-term client relationships.
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Data Management
 
 
 
 
 
 <ul>
 <li>
 Upload, organize, and maintain all client documentation in designated Google Drive folders, ensuring proper record-keeping, confidentiality, and version control.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Verify that all documentation complies with internal governance and regulatory requirements prior to account activation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support periodic reviews and audits of onboarding files to ensure data integrity and compliance.
 </li>
 </ul>
 
 
 
 
 
 Internal Workflow &amp; Coordination
 
 
 
 
 
 <ul>
 <li>
 Ensure that onboarding tasks are completed in accordance with the Bank&rsquo;s internal workflows, escalation procedures, and service timelines.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Liaise with cross-functional teams including Compliance, Operations, and Business Development to expedite client onboarding without compromising accuracy or control.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an updated onboarding tracker reflecting client status, pending actions, and completion progress in alignment with SLA requirements.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Prepare weekly and monthly onboarding reports summarizing client progress, key challenges, and performance metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify areas for process enhancement to improve operational efficiency and client satisfaction.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support management initiatives aimed at strengthening SGB&rsquo;s client onboarding framework and service standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related discipline.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience in client onboarding, relationship management, or account servicing within a banking or financial institution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong knowledge of banking operations, KYC/AML procedures, and client documentation standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills, with the ability to interact effectively across departments and with external clients.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High proficiency in English (written and verbal) and competent in using Google Workspace and workflow management tools.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage multiple onboarding cases with attention to accuracy, timeliness, and confidentiality.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prior experience in digital banking, fintech, or international client servicing will be considered an advantage.
 </li>
 </ul>
</div>

Account Services Manager (Onboarding)

KPMG Bahrain

<div>
 
 
 Who are we?
 
 
 
 KPMG in Bahrain employs over 350 professionals and partners. We provide our clients with a suite of locally supported Audit, Tax, and Advisory services. We recruit the best and brightest from around the world, and currently have a workforce that represents over 20 countries working across our teams. We also take pride in attracting, nurturing, and empowering talent from within our local communities.
 
 
 
 
 
 At KPMG, we think like an investor, looking at opportunities to buy, sell, partner, fund, or fix a company, which can add and preserve value. Our teams of specialists combine a global mindset and local experience with deep sector knowledge and superior analytic tools to help clients navigate a complex, fragmented process.
 
 
 
 
 We do what matters!
 
 
 
 
 
 
 
 
 Ideally, what you should bring to this
 
 deal
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant work experience in infrastructure, financial due diligence, corporate finance, and investment banking experience with a leading investment bank or a Big 4 firm
 </li>
 <li>
 Undergraduate or graduate degree with a focus on accounting, finance, or business administration, along with the completion of at least one finance or accounting designation (CPA, ACA, MBA, CBV, or CFA)
 </li>
 <li>
 Ability to prepare integrated financial models, and valuation analysis
 </li>
 <li>
 Ability to use research tools to extract relevant background material for business development and transaction support
 </li>
 <li>
 Strong personal skills and the ability to work effectively within a team environment under time constraints
 </li>
 <li>
 Comprehensive financial and accounting skills
 </li>
 </ul>
 
 
 
 
 
 Work you'll do:
 
 
 <ul>
 <li>
 Develop an in-depth understanding of clients&rsquo; businesses, their drivers, including analysis of historical performance, working capital, capital expenditure, forecasts, and underlying assumptions
 </li>
 <li>
 Assist in the preparation and presentation of marketing pitches to existing and potential clients, as well as transaction-related material (i.e., CIM, teasers, buyers list)
 </li>
 <li>
 Hands-on experience in the preparation of integrated financial models, due diligence workbooks, and quality of earnings reports
 </li>
 <li>
 Experience with term sheets/sale and purchase agreements
 </li>
 <li>
 Understanding of pre-money and post-money valuations, mergers, and LBO models
 </li>
 <li>
 Experience in undertaking detailed valuation (experience with DCF, comparable companies, and transaction multiple-based valuation
 </li>
 <li>
 Prepare potential buyer (target) lists
 </li>
 <li>
 Assist in discussions amongst various stakeholders (buyers, sellers) about due diligence and business matters
 </li>
 <li>
 Assist in business development initiatives
 </li>
 </ul>
 
 
 
 
 
 Why joining KPMG is beneficial for you:
 
 
 
 It is more than a career opportunity! It is a chance to join a high-performing team that delivers a broad range of solutions to clients across different industries.
 
 
 
 
 <ul>
 <li>
 We&rsquo;re fully committed to developing a lifelong learning culture.
 </li>
 <li>
 We recognize potential, nurture talent, and reward high performance.
 </li>
 <li>
 We offer tax-free income.
 </li>
 </ul>
 
 
 
 
 If this is your first international assignment, no need to worry! We will support you with the transition and relocation to make sure that it is as smooth and hassle-free as possible, through the following:
 
 
 
 
 <ul>
 <li>
 Immigration and Visa support
 </li>
 <li>
 Hotel Accommodation
 </li>
 <li>
 Cash Advances
 </li>
 <li>
 Annual Tickets
 </li>
 <li>
 Relocation Allowance
 </li>
 </ul>
 
 
</div>

Senior Associate - Deal Advisory

Propel Consult

Role Purpose The Senior Analyst will play a pivotal role in evaluating, structuring, and executing investment transactions across various geographies and asset classes within the GCC region. This position requires strong financial modeling, due diligence, transaction sourcing, and stakeholder coordination skills.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES<ul><li>Conduct comprehensive financial, legal, and operational due diligence on potential investment opportunities.</li><li>Analyze market trends, asset performance, and macroeconomic indicators specific to the GCC region.</li><li>Build and maintain detailed financial models including DCF, IRR, NPV, sensitivity analysis, and scenario planning.</li><li>Assess capital structure, debt sizing, and return metrics across various investment strategies.</li><li>Evaluate exit scenarios including sale, refinance, or recapitalization.</li><li>Assist in identifying and sourcing investment opportunities.</li><li>Support the structuring of transactions, including REITs/Funds, joint ventures, and co-investments.</li><li>Prepare investment memos and presentations for internal committees and external stakeholders.</li><li>Liaise with internal teams (legal, compliance, finance) and external advisors (law firms, consultants, brokers).</li><li>Draft and manage NDAs, term sheets, and engagement letters.</li><li>Coordinate with legal counsel on SPA, JV agreements, and other transaction documents.</li><li>Monitor asset performance and assist in portfolio management activities.</li><li>Prepare periodic reports and dashboards for senior management and investors.</li><li>Maintain investment pipeline and deal tracking systems.</li></ul>Requirements:Qualifications<ul><li>Bachelor&rsquo;s degree in Finance, Real Estate, Economics, or a related field; Master&rsquo;s preferred.</li><li>Minimum 6&ndash;7 years of experience in real estate investment within the GCC region.</li></ul>Skills<ul><li>Strong proficiency in Excel, PowerPoint, and advanced financial modeling tools.</li><li>Familiarity with real estate documentation, legal processes, and investment structures in the GCC.</li><li>Excellent communication, negotiation, and project management skills.</li><li>CFA qualification preferred or currently pursuing the CFA designation.</li></ul>Job Type: Full-time

Senior Analyst (Real Estate Investments)

Ebrahim Khalil Kanoo B.S.C (c)

<div>
 
 
 
 Account Manager &ndash; Enterprise Sales
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 We are looking for an experienced
 
 Account Manager
 
 with proven expertise in leading
 
 IT System Integrators
 
 . The role is responsible for managing large enterprise accounts, developing effective account management strategies, building strong customer relationships, and generating solution-based business from these accounts.
 
 
 
 
 
 The Account Manager will also be accountable for achieving sales targets through
 
 IT hardware
 
 
 Infrastructure, Networking, Information &amp; Data Security Solutions, and Professional Services
 
 .
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Acquire new customers and generate business from assigned accounts.
 </li>
 <li>
 Map, manage, and grow large enterprise accounts.
 </li>
 <li>
 Present the company&rsquo;s portfolio and introduce new technologies and solutions.
 </li>
 <li>
 Achieve the assigned GP target for the financial year.
 </li>
 <li>
 Drive solution-based business across focused products and services.
 </li>
 <li>
 Ensure early vendor engagement and deal protection for successful closures.
 </li>
 <li>
 Coordinate with Pre-Sales, Support, Back Office, and Management to deliver comprehensive proposals, understanding client business needs and challenges, and working with pre-sales and technical teams to present tailored IT solutions.
 </li>
 <li>
 Proactively engage customers on large deals, conducting due diligence to maximize success in tenders and proposals.
 </li>
 <li>
 Stay informed about industry trends, emerging technologies, and competitor activities through market intelligence to identify new opportunities and inform sales strategies.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Equivalent Certification
 </li>
 <li>
 Minimum 8-10 years&rsquo; experience in Enterprise Account Management
 </li>
 </ul>
 
 
</div>

Account Manager - Enterprise Sales

Keystone Auditing

Keystone Auditing,a leading audit and professional services firm in Bahrain, is seeking qualified Compliance Officers to ensure our operations meet the highest regulatory and ethical standards.Key Responsibilities:Ensure the company applies internal controls, guidelines, and strategies to meet regulatory requirementsProvide appropriate training to employees to perform their roles according to compliance standardsMonitor employee adherence to internal records, regulations, and procedures to combat money laundering &amp; terrorism financingOversee the development and improvement of systems and procedures, including updating records and daily compliance measuresEnsure management enforces disciplinary regulations and procedures aligned with regulatory requirementsPrepare risk-based reports for new products or services introduced by the companyVerify the reliability of customer due diligence information before establishing business relationships or processing transactionsReport any compliance breaches to the competent authority (MOIC) and the managementQualifications &amp; Requirements:1.&#8288; &#8288;Must be a Bahraini national2.&#8288; &#8288;Fluent in Arabic and English (reading, writing, and speaking)3.&#8288; &#8288;University qualification of at least a Bachelor&rsquo;s degree in Accounting, Financial Management, or equivalent4.&#8288; &#8288;Hold a certified Anti-Money Laundering Specialist (CAMS or equivalent) approved by the competent Ministry unit5.&#8288; &#8288;Successfully completed all courses specified by the relevant Ministry unit6.&#8288; &#8288;Minimum 2 years of practical audit experienceWhy Join Keystone Auditing:Competitive salary &amp; benefitsProfessional development and training opportunitiesJob Type: Full-time

Compliance Officer

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